MihanWP

Team Ertano

<p>Chatina AI brings advanced live chat functionality to your WordPress website, enhancing user engagement and support efficiency with an AI-powered chat solution. (Coming Soon…)</p>
<p><a href="https://app.chatina.ai" rel="nofollow ugc">Try Operator Panel</a>  – <a href="#screenshots" rel="nofollow ugc">Screenshots</a></p>
<h3>Key Features</h3>
<ul>
<li>Real-Time Chat: Connect instantly with website visitors to provide seamless support and boost engagement.</li>
<li>AI-Powered Responses: Leverage AI-driven responses to answer common queries and reduce response time. (Coming Soon…)</li>
<li>Customizable Chat Widget: Easily customize the chat widget to match your site’s design and brand identity.</li>
<li>User-Friendly Dashboard: Manage conversations, view analytics, and optimize your chat interactions through an intuitive dashboard.</li>
<li>Integration with Chatina Platform: Fully compatible with the Chatina AI platform, integrating seamlessly with additional features on <a href="https://chatina.ai" rel="nofollow ugc">chatina.ai</a>.</li>
</ul>
<h3>Why Choose Chatina AI?</h3>
<p>With Chatina AI, you can enhance customer satisfaction by providing fast, accurate, and efficient live chat support. Ideal for businesses, e-commerce sites, and service providers looking to improve customer interaction and support.</p>
<h3>External Services</h3>
<p>This plugin connects to external APIs to provide live chat functionality and manage related services. The external services are detailed below:</p>
<h3>Chatina AI API</h3>
<ul>
<li>
<p><strong>What it is used for:</strong><br />
The Chatina AI API powers the live chat functionalities, including initializing chats, fetching chat information, and interacting with businesses using Chatina’s platform.</p>
</li>
<li>
<p><strong>Data sent and when:</strong></p>
<ul>
<li><strong>API Endpoints:</strong>  </li>
<li><code>https://api.chatina.ai/v1/chat</code>: Used to initialize and manage live chats. It sends chat-related metadata, such as chat ID and user tokens, when a chat is started.  </li>
<li><code>https://api.chatina.ai/v1/business/</code>: Sends the user’s token and business identifiers to fetch details about businesses available for chat.  </li>
<li><code>https://api.chatina.ai/v1/c/</code>: Sends a chat token and chat metadata to validate and retrieve chat data.  </li>
<li>
<p><code>https://api.chatina.ai/v1/chat/information</code>: Sends the chat ID and chat token to retrieve detailed chat-related information.</p>
</li>
<li>
<p><strong>Other Data Sent:</strong></p>
</li>
<li><strong>User Tokens:</strong> Used to authenticate the user with the service.  </li>
<li><strong>Chat Metadata:</strong> Includes chat ID and session-related identifiers.</li>
</ul>
</li>
<li>
<p><strong>Why:</strong><br />
The API is required to facilitate the core functionalities of the plugin, including establishing communication between users and businesses.</p>
</li>
<li>
<p><strong>Service Provider:</strong><br />
Chatina AI</p>
<ul>
<li><a href="https://chatina.ai/terms" rel="nofollow ugc">Terms of Service</a>  </li>
<li><a href="https://chatina.ai/privacy" rel="nofollow ugc">Privacy Policy</a>  </li>
</ul>
</li>
</ul>
<h3>Chatina AI CDN</h3>
<ul>
<li>
<p><strong>What it is used for:</strong><br />
The Chatina AI CDN (<code>https://cdn.chatina.ai/static/</code>) is used to serve assets and resources required for the plugin’s operation, such as JavaScript files and static content.</p>
</li>
<li>
<p><strong>Data sent and when:</strong><br />
No personal or user data is sent to the CDN. It is accessed to fetch static resources required for plugin functionality.</p>
</li>
</ul>
<h3>Loading CSS and JavaScript Remotely</h3>
<p>To ensure proper functioning of your Chatina chat widget, it is essential to load the required CSS and JavaScript files directly from Chatina’s CDN. Below are the URLs for the necessary assets:</p>
<p>Required Assets</p>
<p>JavaScript</p>
<p>URL: https://cdn.chatina.ai/static/widget.js</p>
<p>CSS</p>
<p>URL: https://cdn.chatina.ai/static/widget.css</p>
<p>By including these resources, your chat widget will have the most up-to-date code and styling, ensuring compatibility and optimal performance. Simply add the following  and  tags to your HTML:</p>
</p>
<p>Embedding these assets will integrate the necessary functionality and styles seamlessly into your webpage.</p>
<h3>Source Code</h3>
<p>To comply with WordPress.org guidelines, all source code related to this plugin is available in both the plugin directory and a public repository.</p>
<p>Unminified JavaScript and CSS files can be found in the following locations:<br />
– Plugin Directory: /assets/js/widget-normal.js and /assets/css/widget-normal.css<br />
– GitHub Repository: <a href="https://github.com/chatinaai/chatina-wordpress/" rel="nofollow ugc">Chatina AI GitHub</a></p>
<p>For instructions on rebuilding the compressed files, please refer to the <code>BUILD.md</code> file in the GitHub repository or see the section below.</p>
<h3>Build Instructions</h3>
<p>This plugin uses build tools (e.g., Webpack, npm) for compression. Follow these steps to recreate the production files:<br />
1. Clone the repository: git clone https://github.com/chatinaai/chatina-wordpress/chatina-wordpress.git<br />
2. Navigate to the project directory: cd chatina-wordpress<br />
3. Install dependencies: npm install<br />
4. Build the files: npm run build</p>
<h3>Additional Notes</h3>
<p>Chatina uses React.js, a powerful and flexible open-source JavaScript library, to build and manage the dynamic components of the plugin. React.js is licensed under the MIT License, ensuring freedom for developers to use, modify, and distribute the library as needed.</p>


Chatina Ai – Live Chat Online Platform

A seamless live chat solution powered by AI to enhance user engagement and customer support on your WordPress website.

SBNA Software Solutions Pvt. Ltd

<p><strong>Empower your website with AI-driven live chat.</strong><br />
The SBNA Chat Widget for CCXAI, developed by SBNA Software Solutions Pvt. Ltd., is designed to enhance your customer support with real-time, AI-powered communication through your CCXAI account. Perfect for e-commerce stores, SaaS platforms, or service-based businesses, this widget offers validated, intelligent chat interactions between your visitors and support agents.</p>
<h3>Key Features:</h3>
<ul>
<li><strong>Lightweight & Fast-Loading:</strong> Ensures optimal performance without slowing down your site.</li>
<li><strong>AI-Powered Chat:</strong> Leverages CCXAI’s advanced AI for smart message handling.</li>
<li><strong>Secure Sessions:</strong> Uses your company credentials for protected communication.</li>
<li><strong>Easy Setup:</strong> Configure via a user-friendly admin panel.</li>
<li><strong>Mobile-Friendly:</strong> Responsive design works seamlessly across devices.</li>
<li><strong>GDPR Compliant:</strong> Includes consent checkbox for data sharing.</li>
</ul>
<h3>Ideal For:</h3>
<ul>
<li>Businesses seeking intelligent support automation.</li>
<li>Startups needing a reliable live chat solution without third-party dependencies.</li>
<li>Websites aiming to boost real-time visitor engagement.</li>
</ul>
<p>For more details, visit the official website: <a href="https://ccxai.com" rel="nofollow ugc">https://ccxai.com</a></p>
<h3>Integrated Service</h3>
<p>This plugin integrates with your CCXAI account to load the chat widget within an iframe. It <strong>does not rely on third-party services</strong> outside of your CCXAI tenant.</p>
<p><strong>CCXAI Customer Chat System</strong><br />
– <strong>Purpose:</strong> Renders a chat interface in an iframe for live agent interaction.<br />
– <strong>Data Sent:</strong> Includes Company Name, Customer App Code, a unique UUID (LoginUserId), and optionally user-submitted name, email, and phone number.<br />
– <strong>Data Received:</strong> Provides the UI and communication interface for live chat.<br />
– <strong>When:</strong> Triggered on chat form submission or session restoration via <code>sessionStorage</code>.<br />
– <strong>User Consent:</strong> Requires explicit consent via a checkbox before initiating chat (see Privacy Policy).<br />
– <strong>Terms of Service:</strong> <a href="https://ccxai.com/terms-and-conditions/" rel="nofollow ugc">https://ccxai.com/terms-and-conditions/</a><br />
– <strong>Privacy Policy:</strong> <a href="https://ccxai.com/privacy-policy/" rel="nofollow ugc">https://ccxai.com/privacy-policy/</a></p>
<h3>Contributors & Developers</h3>
<p>This plugin is proudly developed and maintained by <strong>SBNA Software Solutions Pvt. Ltd.</strong><br />
Website: <a href="https://ccxai.com" rel="nofollow ugc">https://ccxai.com</a><br />
Support: Contact us via the CCXAI support portal.</p>
<h3>Additional Notes</h3>
<ul>
<li><strong>SEO Optimization:</strong> Enhance your site’s visibility with keywords like “live chat,” “AI chat WordPress,” and “customer support plugin.”</li>
<li><strong>Support:</strong> For assistance, refer to the CCXAI documentation or reach out to our support team.</li>
<li><strong>Future Updates:</strong> Expect features like advanced styling options, multi-language support, and enhanced analytics.</li>
</ul>
<h3>SEO Keywords</h3>
<p>live chat, WordPress chatbot, CCXAI integration, AI support widget, secure chat WordPress, customer engagement tool, real-time communication, helpdesk plugin, chat support, CCXAI plugin, support automation, AI widget WordPress, chat assistant WordPress, AI customer service, WordPress live chat plugin, customer support automation</p>


SBNA Chat Widget for CCXAI

The SBNA Chat Widget for CCXAI adds a sleek AI-powered live chat feature to your website, helping you engage with visitors and respond instantly.

Chatina Ai – Live Chat Online Platform vs SBNA Chat Widget for CCXAI