MihanWP

Team Ertano

<p>Chatina AI brings advanced live chat functionality to your WordPress website, enhancing user engagement and support efficiency with an AI-powered chat solution. (Coming Soon…)</p>
<p><a href="https://app.chatina.ai" rel="nofollow ugc">Try Operator Panel</a>  – <a href="#screenshots" rel="nofollow ugc">Screenshots</a></p>
<h3>Key Features</h3>
<ul>
<li>Real-Time Chat: Connect instantly with website visitors to provide seamless support and boost engagement.</li>
<li>AI-Powered Responses: Leverage AI-driven responses to answer common queries and reduce response time. (Coming Soon…)</li>
<li>Customizable Chat Widget: Easily customize the chat widget to match your site’s design and brand identity.</li>
<li>User-Friendly Dashboard: Manage conversations, view analytics, and optimize your chat interactions through an intuitive dashboard.</li>
<li>Integration with Chatina Platform: Fully compatible with the Chatina AI platform, integrating seamlessly with additional features on <a href="https://chatina.ai" rel="nofollow ugc">chatina.ai</a>.</li>
</ul>
<h3>Why Choose Chatina AI?</h3>
<p>With Chatina AI, you can enhance customer satisfaction by providing fast, accurate, and efficient live chat support. Ideal for businesses, e-commerce sites, and service providers looking to improve customer interaction and support.</p>
<h3>External Services</h3>
<p>This plugin connects to external APIs to provide live chat functionality and manage related services. The external services are detailed below:</p>
<h3>Chatina AI API</h3>
<ul>
<li>
<p><strong>What it is used for:</strong><br />
The Chatina AI API powers the live chat functionalities, including initializing chats, fetching chat information, and interacting with businesses using Chatina’s platform.</p>
</li>
<li>
<p><strong>Data sent and when:</strong></p>
<ul>
<li><strong>API Endpoints:</strong>  </li>
<li><code>https://api.chatina.ai/v1/chat</code>: Used to initialize and manage live chats. It sends chat-related metadata, such as chat ID and user tokens, when a chat is started.  </li>
<li><code>https://api.chatina.ai/v1/business/</code>: Sends the user’s token and business identifiers to fetch details about businesses available for chat.  </li>
<li><code>https://api.chatina.ai/v1/c/</code>: Sends a chat token and chat metadata to validate and retrieve chat data.  </li>
<li>
<p><code>https://api.chatina.ai/v1/chat/information</code>: Sends the chat ID and chat token to retrieve detailed chat-related information.</p>
</li>
<li>
<p><strong>Other Data Sent:</strong></p>
</li>
<li><strong>User Tokens:</strong> Used to authenticate the user with the service.  </li>
<li><strong>Chat Metadata:</strong> Includes chat ID and session-related identifiers.</li>
</ul>
</li>
<li>
<p><strong>Why:</strong><br />
The API is required to facilitate the core functionalities of the plugin, including establishing communication between users and businesses.</p>
</li>
<li>
<p><strong>Service Provider:</strong><br />
Chatina AI</p>
<ul>
<li><a href="https://chatina.ai/terms" rel="nofollow ugc">Terms of Service</a>  </li>
<li><a href="https://chatina.ai/privacy" rel="nofollow ugc">Privacy Policy</a>  </li>
</ul>
</li>
</ul>
<h3>Chatina AI CDN</h3>
<ul>
<li>
<p><strong>What it is used for:</strong><br />
The Chatina AI CDN (<code>https://cdn.chatina.ai/static/</code>) is used to serve assets and resources required for the plugin’s operation, such as JavaScript files and static content.</p>
</li>
<li>
<p><strong>Data sent and when:</strong><br />
No personal or user data is sent to the CDN. It is accessed to fetch static resources required for plugin functionality.</p>
</li>
</ul>
<h3>Loading CSS and JavaScript Remotely</h3>
<p>To ensure proper functioning of your Chatina chat widget, it is essential to load the required CSS and JavaScript files directly from Chatina’s CDN. Below are the URLs for the necessary assets:</p>
<p>Required Assets</p>
<p>JavaScript</p>
<p>URL: https://cdn.chatina.ai/static/widget.js</p>
<p>CSS</p>
<p>URL: https://cdn.chatina.ai/static/widget.css</p>
<p>By including these resources, your chat widget will have the most up-to-date code and styling, ensuring compatibility and optimal performance. Simply add the following  and  tags to your HTML:</p>
</p>
<p>Embedding these assets will integrate the necessary functionality and styles seamlessly into your webpage.</p>
<h3>Source Code</h3>
<p>To comply with WordPress.org guidelines, all source code related to this plugin is available in both the plugin directory and a public repository.</p>
<p>Unminified JavaScript and CSS files can be found in the following locations:<br />
– Plugin Directory: /assets/js/widget-normal.js and /assets/css/widget-normal.css<br />
– GitHub Repository: <a href="https://github.com/chatinaai/chatina-wordpress/" rel="nofollow ugc">Chatina AI GitHub</a></p>
<p>For instructions on rebuilding the compressed files, please refer to the <code>BUILD.md</code> file in the GitHub repository or see the section below.</p>
<h3>Build Instructions</h3>
<p>This plugin uses build tools (e.g., Webpack, npm) for compression. Follow these steps to recreate the production files:<br />
1. Clone the repository: git clone https://github.com/chatinaai/chatina-wordpress/chatina-wordpress.git<br />
2. Navigate to the project directory: cd chatina-wordpress<br />
3. Install dependencies: npm install<br />
4. Build the files: npm run build</p>
<h3>Additional Notes</h3>
<p>Chatina uses React.js, a powerful and flexible open-source JavaScript library, to build and manage the dynamic components of the plugin. React.js is licensed under the MIT License, ensuring freedom for developers to use, modify, and distribute the library as needed.</p>


Chatina Ai – Live Chat Online Platform

A seamless live chat solution powered by AI to enhance user engagement and customer support on your WordPress website.

firmobile

<p>With technology having evolved significantly rapidly and with the enhancements made in AI, it has become a predominantly faster paced digital world we find ourselves in today. Customers these days are also becoming more tech savvy and equally expect a faster turnaround time when it comes to support, query resolution and online purchases. Customers are at the very heart of your business and introducing a conversation channel to your website  will ensure they are attended to speedily and expertly.</p>
<div class="embed-vimeo" style="text-align: center;"><iframe src="https://player.vimeo.com/video/206020926" width="640" height="360" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe></div>
<p>Statistically research has suggested that the average response time for customer service requests on social media platforms is 10 hours. Response to Email queries is a staggering 12 hours.</p>
<p>With hi.guru WebMessage, your customers will be able to chat and get support within minutes. WebMessage enables you to have real-time conversations with your customers while they’re on your website.</p>
<p><strong>Key Features of hi.guru WebMessage</strong></p>
<ul>
<li><strong>Mobile-friendly:</strong> Customer’s can start conversations with you from any mobile device or browser</li>
<li><strong>Welcome Assistant:</strong> Automated response support with ability to add routing option to customers that message and wait to be assisted</li>
<li><strong>Bot support:</strong> This channel allows for both hi.guru and third-party chat-bot support to be added into the customers’ conversations.</li>
<li><strong>Quick Response:</strong> Allows for quick response options for the customer to select when talking to a bot </li>
<li><strong>Customer Resolve:</strong> Allows the customer to select weather they are happy with how they have been assisted with their conversation before resolving or closing it</li>
<li><strong>Rich Media exchange:</strong> Allows the customer and business the ability to exchange image/video/PDFs and other file types to richen the conversation and experience</li>
<li><strong>Analytics and History:</strong> Monitor visitor engagement through your Website and access full history of all past conversations and information through the hi.guru dashboard</li>
</ul>


hi.guru WebMessage

hi.guru WebMessage plugin is the simplest, smartest and most engaging way to chat with your customers from your website.

Chatina Ai – Live Chat Online Platform vs hi.guru WebMessage