Steve

<p>Create and manage support tickets for your customers or subscribers with ease.</p>
<h3>How Does It Work?</h3>
<ul>
<li>The plugin adds a support ticketing system on the frontend of your site, you just need to add one shortcode to any frontend page.</li>
<li>Customers or subscribers can create support tickets.  Each ticket is managed on the backend of your site with an intuitive dashboard.</li>
<li>Setup in just a few minutes without any complicated processes</li>
</ul>
<p><iframe loading="lazy" title="Support Tickets - Getting Started" width="750" height="422" src="https://www.youtube.com/embed/d0rtZYRBXaY?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<h3>Features</h3>
<ul>
<li>Assign unlimited agents.</li>
<li>Assign unlimited agent roles.</li>
<li>Unlimited number of tickets.</li>
<li>Export tickets to CSV</li>
<li>Admin and customer notifications by email.</li>
<li>Prevent spam by enabling Google ReCaptcha.</li>
</ul>
<h3>Pro Features</h3>
<ul>
<li>Export tickets and all replies to CSV</li>
<li>Auto close inactive tickets after the number of days that you specify</li>
<li>Unlimited Canned Responses that can be inserted with one click</li>
</ul>
<h3>Requirements</h3>
<ul>
<li>WordPress 4.7</li>
<li>PHP 7.0</li>
</ul>


Chimney Rock Support Tickets

Create and manage support tickets for your customers or subscribers with ease.

CodeFlock

<p>WP Desklite is a simple, easy to use, web-based customer helpdesk, and support ticket system. Users can create a ticket from the front-end. WP Desklite comes packed with a bunch of features that help you to run a support ticket with no extra cost.</p>
<h4>WHAT DOES IT DO?</h4>
<p>Check out the features of the plugin:</p>
<ul>
<li><strong>Tickets:</strong> Users can submit tickets from the front end and the agents responds from the wordpress backend </li>
<li><strong>Access Control:</strong>  Admin Can Assign support roles who has access to tickets </li>
<li><strong>File attachments:</strong> Multiple files can be attached to the Tickets by the user and the Admin </li>
<li><strong>E-mail notifications:</strong> The User and the admin recives email notification when a ticket is created or replied, </li>
<li><strong>E-mail Customizations:</strong> All the Emails can be customised by the Admin </li>
<li><strong>Ticket Types:</strong> Create unlimited Ticket Types. Eg: Bugs, Request, Customization etc</li>
<li><strong>Multiple Departments:</strong> Create Unlimited Departments and Assign department to tickets for proper management</li>
<li>Admin can edit ticket at any time</li>
<li>Fully responsive design for front-end and admin </li>
<li>Strength & Flexibility</li>
<li>Easy to Use</li>
<li>Shortcodes for the My Tickets and New Ticket Form</li>
</ul>


WP DeskLite – Helpdesk and Support Plugin

A Simple Helpdesk and Support Plugin for WordPress

Chimney Rock Support Tickets vs WP DeskLite – Helpdesk and Support Plugin