Chitta Team

Turn your website visitors into paying customers with Chitta Behavioral AI Chatbot. 
Unlike passive chatbots that wait for users to ask questions, Chitta uses behavioral triggers to activate dialogue.
<ul>
<li>
During the dialogue, its proactive algorithms identify visitor needs, ask the right questions, and gently guide them to a purchase—resulting in sales without pressure, but with measurable results.
</li>
<li>
Chitta works 24/7 as your smartest employee. It not only automates support but also captures qualified leads and can instantly sync them to your favorite CRM if needed.
</li>
<li>
This plugin provides native WordPress integration with Chitta AI, allows the use of multiple widgets on one page, multilingual support, and WooCommerce compatibility.
</li>
</ul>
Note: This plugin is a bridge to the Chitta AI managed service. It requires a <a href="https://chitta.site/" rel="nofollow ugc">Chitta account</a> to function. New users can start with a free trial period to explore all behavioral features and AI capabilities.
<h3>4 AI Products in 1 Platform</h3>
Chitta offers 4 distinct visualization formats to perfectly match your website’s goals: 
1. Provocateur Sticker: A compact element that uses behavioral triggers to proactively engage passive visitors. 
2. Website Info Block: A fully embedded AI interlocutor that can be placed anywhere on your page using shortcodes. 
3. Customer Support Chat: A automated support system for resolving queries and capturing leads. 
4. Knowledge Library for Personnel: A centralized, searchable AI information storage system for team efficiency.
<h3>Key Features</h3>
<ul>
<li>Style Isolation (Shadow DOM): The widget uses Shadow DOM technology to ensure styles never conflict with your website’s theme or other plugins.</li>
<li>Intelligent Display Rules: Precisely control where the widget appears using Include or Exclude modes for specific pages, posts, or products.</li>
<li>WooCommerce Friendly / Conversion Protection: Built-in options to hide the chat on Cart and Checkout pages to minimize distractions during the payment process.</li>
<li>Zero-Configuration Managed AI: Forget about complex API keys or choosing between LLM versions. Chitta automatically selects and fine-tunes the optimal AI model based on your niche, site content, and specific visitor behavior.</li>
<li>Advanced Multilingual Support: Seamlessly works with WPML, Polylang, TranslatePress, Weglot and other plugins. Supports dynamic language detection and switching without page reloads.</li>
<li>Shortcode Support: Use <code>[chitta id="YOUR_ID"]</code> to place the AI assistant within specific content areas or layouts.</li>
<li>Smart Lead Generation: The AI identifies the optimal moment to request contact data after obtaining customer consent.</li>
<li>Universal CRM Integration: Connect Chitta to any CRM system or workflow platform using our flexible API.</li>
<li>Custom AI Tools: Create tools for the AI to call—like generating promo codes, checking order status, or triggering a custom task.</li>
<li>Multi-Widget Architecture: Deploy different AI assistants for different purposes (e.g., Info block on docs, Sticker on landing) on the exact same page.</li>
<li>Auto-Learning 24/7: Chitta acquires knowledge automatically from your website links, uploaded files, or manual text.</li>
<li>Secure and Privacy-Focused: No personal visitor data stored on your WordPress site.</li>
<li>Google Consent Mode Integration: Automatically synchronizes with your website’s Google-integrated Consent Window.</li>
<li>Automated Privacy Compliance: The system detects Google consent events to adjust AI behavior without extra configuration.</li>
</ul>
<h3>Perfect for Any Business</h3>
Chitta is designed to be a proactive consultant that adapts to your specific industry needs. It moves beyond passive support to drive actual sales through deep contextual understanding.
<ul>
<li>Personalized Retail & Gift Shops: Transform the shopping experience by having Chitta act as a personal assistant. The AI can help a user find a thoughtful gift for their wife, suggest the right toy for a child based on age, or recommend products within a specific budget.</li>
<li>Art, Decor & Custom Manufacturing: Simplify complex customer decisions. Chitta can help a visitor determine the ideal size and type of canvas for a painting or explain the technical differences between materials for custom-made furniture.</li>
<li>Engineering & Technical Components: Reduce the burden on your technical team. The AI can assist engineers in finding exact analogues for microchips, checking component specifications, or searching through thousands of pages of technical documentation in seconds.</li>
<li>Real Estate & High-Ticket Services: Capture and qualify leads at the moment of highest interest. Chitta identifies serious buyers, answers property-specific questions 24/7, and can even trigger custom tools to schedule viewings or appointments.</li>
<li>Medical & Beauty Clinics: Provide instant information on procedures and specialist availability. Help patients choose the right service or doctor and provide necessary pre-appointment guidance without manual intervention.</li>
<li>SaaS & Knowledge Bases: Improve user onboarding and self-service. Instead of a static FAQ, provide an interactive assistant that guides users through software features or documentation based on their real-time behavior.</li>
</ul>
<h3>Localization</h3>
Chitta™ Behavioral AI Chatbot is ready for global use. The plugin interface and AI settings are translated into 44 languages to ensure a seamless experience for you and your visitors:
<ul>
<li>English (en) | Українська (uk) | Русский (ru)</li>
<li>Deutsch (de) | Polski (pl) | Română (ro)</li>
<li>Қазақ тілі (kk) | Afrikaans (af) | বাংলা (bn)</li>
<li>Български (bg) | 中文 (zh) | Hrvatski (hr)</li>
<li>Čeština (cs) | Dansk (da) | Nederlands (nl)</li>
<li>Eesti (et) | Suomi (fi) | Français (fr)</li>
<li>Ελληνικά (el) | हिन्दी (hi) | Magyar (hu)</li>
<li>Íslenska (is) | Bahasa Indonesia (id) | Italiano (it)</li>
<li>日本語 (ja) | 한국어 (ko) | Latviešu (lv)</li>
<li>Lietuvių (lt) | Монгол (mn) | Norsk Bokmål (nb)</li>
<li>Português (pt) | Português do Brasil (pt-br)</li>
<li>Srpski (sr) | Slovenčina (sk) | Slovenščina (sl)</li>
<li>Español (es) | Español (Argentina) (es-ar) | Español (México) (es-mx)</li>
<li>Kiswahili (sw) | Svenska (sv) | Tagalog (tl)</li>
<li>ภาษาไทย (th) | Türkçe (tr) | Tiếng Việt (vi)</li>
</ul>
<h3>External Services</h3>
This plugin connects your website to the Chitta AI platform (SaaS) to provide its functionality. It interacts with the following external service:
<ul>
<li>Service Provider: Chitta (https://chitta.site)</li>
<li>Purpose: Fetching widget configuration, processing AI logic via webhooks, and loading UI assets (CSS/Icons).</li>
<li>API Endpoint: https://chitta.site/config</li>
<li>Privacy Policy: https://chitta.site/chitta_site/documents/privacy_policy.html</li>
<li>Terms of Service: https://chitta.site/chitta_site/documents/terms.html</li>
</ul>
<h3>Third Party Libraries</h3>
For security and performance, this plugin bundles the following open-source libraries:
<ul>
<li>Marked.js (v17.0.5) – MIT License. Used for safe Markdown-to-HTML compilation.</li>
<li>DOMPurify (v3.3.3) – Mozilla Public License Version 2.0. Used for sanitizing AI responses to prevent XSS vulnerabilities.</li>
</ul>

Chitta Behavioral AI Chatbot

Smart behavioral AI to drive sales. No third-party API keys required. All-inclusive managed service for proactive support and lead generation.

Text

Text connects customer conversations with real purchase behavior.
It helps you engage visitors in real time, see what they are browsing, and understand whether conversations influence sales. Instead of using chat only for support, Text gives you visibility into how interactions impact revenue.
If chat plays a role in the buying journey, it should move it forward.
<h4>🔍 Real-time visibility during conversations</h4>
When a visitor starts a chat, context matters.
Text allows you to: 
– Engage customers with automated campaigns 
– Centralize conversations from all channels 
– Deliver personalized customer experiences
Your team responds with full visibility, not guesswork.
<h4>⚡ AI assistance that supports sales</h4>
Text includes AI-powered automation that can: 
– Answer common product questions 
– Handle repetitive inquiries 
– Assist customers during purchase decisions
It allows your team to focus on higher-value conversations while maintaining fast response times.
<h4>📈 Revenue-focused analytics</h4>
Text connects conversations with completed orders so you can measure impact.
Track: 
– Key performance metrics for your support team 
– Customer satisfaction levels 
– AI agent performance 
– Most frequent topics discussed in conversations
Export data for reporting and performance analysis.
<h4>🎯 Built for measurable growth</h4>
Text is designed for businesses that want clarity. It gives you the context to convert and the data to back it up.
<h4>About us</h4>
Text is a software company founded in 2002, Poland, focused on customer communication and ecommerce engagement solutions.
Over more than two decades, the company has expanded from a web live chat tool into a broader customer interaction platform that includes:
<ul>
<li><a href="https://www.livechat.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">LiveChat</a> – real-time messaging for sales and support</li>
<li><a href="https://www.chatbot.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">ChatBot</a> – AI-powered automation and chatbot agents</li>
<li><a href="https://www.helpdesk.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">HelpDesk</a> – help desk software with ticketing and email support</li>
<li><a href="https://www.knowledgebase.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">KnowledgeBase</a> – self-service documentation</li>
<li><a href="https://openwidget.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">OpenWidget</a> – a customer service widget creator tool</li>
</ul>
Press & brand assets
Writing about Text or our products? Visit the <a href="https://www.text.com/press/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Text Press Office</a> to download our logo, product screenshots, and official brand guidelines.
<h3>External services</h3>
This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality.
<h4>Account connection</h4>
When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request:
<ul>
<li>WordPress admin email address</li>
<li>WordPress site URL and admin URL</li>
<li>PHP version, WordPress version, and plugin version</li>
<li>WooCommerce version (if WooCommerce is active)</li>
</ul>
This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account.
<h4>Chat widget</h4>
Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation.
This service is provided by Text, Inc: 
– <a href="https://www.text.com/legal/terms-of-use/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Terms of service</a> 
– <a href="https://www.text.com/legal/privacy-policy/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Privacy policy</a>

AI Chatbot by Text

AI-native customer service engine for ecommerce growth. Turn conversations into measurable revenue.

Chitta Behavioral AI Chatbot vs AI Chatbot by Text