Aminul Islam Alvi

ClientSync

Mugniul Afif

Turn Your WordPress Site Into a Customer Support Powerhouse!
ClientSync Support is the ultimate solution for businesses looking to provide exceptional customer service directly through their WordPress website. Built with modern web standards and user experience in mind, this plugin transforms your site into a professional support hub that both you and your customers will love.
<h3>Why Choose ClientSync Support?</h3>
For Your Customers: 
– Simple Ticket Submission – Beautiful, user-friendly forms that work perfectly on phones, tablets, and desktops 
– Track Tickets Easily – Customers can check ticket status and history anytime 
– Fast and Secure – Quick responses with top-notch security to protect their information
For Your Business: 
– Manage Everything in One Place – Handle all customer inquiries from a single, intuitive dashboard 
– Match Your Brand – Customize forms and ticket pages to look like your website 
– Grow Without Limits – Scales effortlessly as your business expands
<h3>Perfect For:</h3>
<ul>
<li>Small businesses looking for affordable, professional support tools</li>
<li>E-commerce stores managing order inquiries</li>
<li>Agencies offering branded client support</li>
<li>Educational platforms assisting students</li>
<li>Service providers streamlining client communication</li>
</ul>
<h3>Key Features:</h3>
<ul>
<li>Elegant Support Forms: Add stunning, customizable forms anywhere on your site.</li>
<li>Customer Ticket Portal: Let users view their support history with ease.</li>
<li>Mobile-Friendly Design: Looks and works great on any device.</li>
<li>Smart Notifications: Automatic emails keep customers updated on their tickets.</li>
<li>Privacy First: GDPR-compliant with easy data export and deletion options.</li>
<li>Works with Your Tools: Compatible with Elementor, Divi, Gutenberg, and more.</li>
<li>AI-Powered Responses: Optional AI assistant for quick ticket replies using OpenAI, Google Gemini, or Anthropic Claude.</li>
<li>Advanced Admin Dashboard: Filter, search, and manage tickets efficiently.</li>
<li>Customizable Settings: Change colors, styles, and text to fit your brand.</li>
<li>Easy Setup: Install and configure in minutes with no coding required.</li>
<li>Comprehensive Documentation: Step-by-step guides and video tutorials to help you get started.</li>
<li>Dedicated Support: Friendly team ready to assist you via email and forums.</li>
<li>Regular Updates: Continuous improvements and new features based on user feedback.</li>
<li>Open Source: Built with love by the ClientSync team, available for free on WordPress.org.</li>
</ul>
<h3>🚀 Get Started in Minutes</h3>
<h3>Step 1: Install</h3>
Go to WordPress Admin → Plugins → Add New 
Search for “ClientSync Support,” click Install Now, then Activate 
Find Support Tickets in your admin menu
<h3>Step 2: Add a Support Form</h3>
With Gutenberg: Add the “ClientSync Support” block to any page and customize it live 
With Shortcodes: Use <code>[cs_support]</code> in your page or post
<h3>Step 3: Show Ticket History</h3>
Add the “ClientSync Support Frontend” block or use <code>[cs_support_tickets]</code> to let customers view their tickets
<h3>Step 4: Manage Tickets</h3>
Go to Support Tickets in your WordPress admin to view, respond to, and manage inquiries
That’s it! Your support system is ready to impress your customers.
<h3>Support & Feedback</h3>
Love ClientSync Support? Help us make it even better:
<ul>
<li>⭐ Rate us on WordPress.org (5 stars appreciated!)</li>
<li>💬 Share feedback in the support forums</li>
<li>🐛 Report bugs for quick fixes</li>
<li>💡 Suggest features for future updates</li>
<li>☕ Buy us a coffee to fuel development</li>
</ul>
Need Help? 
– 📖 Check our comprehensive documentation 
– 🎥 Watch our video tutorials 
– 💬 Visit WordPress.org support forums 
– 📧 Email: support@clientsync.tech
Stay Connected: 
– 🌐 Website: https://clientsync.tech
Built with ❤️ by ClientSync Team
Making WordPress support systems simple, beautiful, and effective.
<h3>External Services</h3>
This plugin connects to external AI services to provide automated support ticket responses when the AI Assistant feature is enabled. These services are only used when explicitly configured by the administrator and are optional features.
OpenAI API (api.openai.com) 
– Purpose: Generate AI-powered responses to support tickets using GPT models 
– Data Sent: Support ticket content, conversation history, and configured system prompts 
– When: Only when admin enables AI assistant and manually triggers AI response generation 
– Terms of Service: https://openai.com/terms/ 
– Privacy Policy: https://openai.com/privacy/
Google Gemini API (generativelanguage.googleapis.com) 
– Purpose: Generate AI-powered responses to support tickets using Gemini models 
– Data Sent: Support ticket content, conversation history, and configured system prompts 
– When: Only when admin enables AI assistant and manually triggers AI response generation 
– Terms of Service: https://ai.google.dev/terms 
– Privacy Policy: https://policies.google.com/privacy
Anthropic Claude API (api.anthropic.com) 
– Purpose: Generate AI-powered responses to support tickets using Claude models 
– Data Sent: Support ticket content, conversation history, and configured system prompts 
– When: Only when admin enables AI assistant and manually triggers AI response generation 
– Terms of Service: https://www.anthropic.com/terms 
– Privacy Policy: https://www.anthropic.com/privacy
Important Notes: 
– No external services are contacted unless the AI Assistant feature is explicitly enabled 
– No data is sent automatically – AI responses are only generated when manually triggered by administrators 
– All external API communications use secure HTTPS connections 
– API keys are stored securely in your WordPress database and are never transmitted to third parties 
– You can disable these features at any time from the plugin settings

ClientSync Support – AI Powered Customer Support Ticket System

Transform your WordPress site into a professional customer support hub with elegant forms, ticket management, and seamless user experience.

m.tiggelaar

ICT Shift

Chatwoot Client Portal by ICT Shift turns your WordPress site into a Chatwoot-backed support portal.
Built by <a href="https://www.ictshift.com/" rel="nofollow ugc">ICT Shift</a>.
Give clients a familiar, branded support area inside WordPress while your team continues working in Chatwoot.
Ideal for businesses that want to:
<ul>
<li>Let logged-in users view and reply to support tickets without leaving your website</li>
<li>Offer contact-style intake pages for non-logged-in visitors</li>
<li>Keep omnichannel conversations centralized in Chatwoot inboxes (email, livechat, WhatsApp, and more)</li>
<li>Sync useful customer context from WordPress and commerce plugins into Chatwoot contact records</li>
</ul>
For help with Chatwoot setup, self-hosting, or hosting guidance, you can contact ICT Shift at <a href="https://www.ictshift.com/" rel="nofollow ugc">https://www.ictshift.com/</a>. 
Plugin support is also available in the WordPress.org support forum.
Features:
<ul>
<li>Ticket list and detail shortcodes</li>
<li>Dedicated new-ticket shortcode/form</li>
<li>Reply support with optional attachments</li>
<li>Ticket status display and update flow</li>
<li>Floating livechat widget + embedded chat modes</li>
<li>Logged-in user livechat identity (<code>setUser</code>) with optional identity validation (<code>identifier_hash</code>)</li>
<li>Contact sync to Chatwoot from WordPress profile, WooCommerce, and FluentCart (best effort)</li>
<li>Multi-inbox filtering support</li>
<li>Webhook-based synchronization support</li>
<li>Translation-ready text domain</li>
</ul>
Shortcodes:
<ul>
<li><code>[ictss_support_tickets]</code> – ticket list view (+ New Ticket button)</li>
<li><code>[ictss_support_ticket]</code> – ticket conversation detail view (<code>?ictss_ticket_id=</code>)</li>
<li><code>[ictss_support_new_ticket]</code> – dedicated new ticket form</li>
<li><code>[ictss_support_live_chat_full]</code></li>
<li><code>[ictss_support_live_chat_box]</code></li>
</ul>
<h4>Ticket list shortcode</h4>
<pre><code>[ictss_support_tickets]
</code></pre>
Shows the ticket list only and includes the “+ New Ticket” header button.
Optional ticket list attributes:
<ul>
<li><code>new_ticket_url</code> – override the “+ New Ticket” button URL</li>
<li><code>ticket_detail_url</code> – override ticket detail page URL</li>
</ul>
Example:
<pre><code>[ictss_support_tickets new_ticket_url="https://example.com/new-ticket" ticket_detail_url="https://example.com/ticket-details"]
</code></pre>
<h4>Ticket detail shortcode</h4>
<pre><code>[ictss_support_ticket]
</code></pre>
Shows a selected ticket conversation using <code>?ictss_ticket_id=</code> and includes a “Back to My Tickets” button.
Optional ticket detail attributes:
<ul>
<li><code>tickets_url</code> – override the back-to-list button URL</li>
<li><code>show_unassigned_assignee="yes|no"</code> (default <code>no</code>) – when <code>yes</code>, always show Assigned as <code>Unassigned</code> if no agent is set</li>
</ul>
<h4>New ticket shortcode</h4>
<pre><code>[ictss_support_new_ticket]
</code></pre>
Optional new ticket attributes:
<ul>
<li><code>show_attachments="yes|no"</code> (default <code>yes</code>)</li>
<li><code>show_priority="yes|no"</code> (default <code>no</code>)</li>
<li><code>inbox_id</code> – override the Chatwoot inbox used for ticket creation</li>
<li><code>mail_to</code> – override mail transport recipient(s) for this page only</li>
<li><code>require_login="yes|no"</code> (default <code>yes</code>) – set to <code>no</code> for public/contact intake pages</li>
<li><code>tickets_url</code> – override the “Back to My Tickets” button URL after successful submit</li>
<li><code>debug_console="yes|no"</code> (default <code>no</code>) – for admins, logs submit diagnostics to browser console (helpful for mail transport troubleshooting)</li>
</ul>
Examples:
<ul>
<li>Support intake: <code>[ictss_support_new_ticket show_attachments="yes" show_priority="yes"]</code></li>
<li>Contact intake (public form): <code>[ictss_support_new_ticket show_attachments="no" show_priority="no" require_login="no"]</code></li>
</ul>
When <code>require_login="no"</code>, the form is available to non-logged-in visitors. Enable hCaptcha in plugin settings for public intake protection.
Recommended page setup:
<ul>
<li>My Tickets page: <code>[ictss_support_tickets]</code> and <code>[ictss_support_ticket]</code> (can be the same page)</li>
<li>New Ticket page: <code>[ictss_support_new_ticket]</code> (can also be a separate page)</li>
</ul>
Optional URL overrides:
<ul>
<li>Ticket list: <code>new_ticket_url</code>, <code>ticket_detail_url</code></li>
<li>Ticket detail: <code>tickets_url</code> (back to list button)</li>
<li>New ticket: <code>tickets_url</code> (back to list button after successful submit)</li>
</ul>
After submit, users are informed that a new ticket can take a few minutes to appear in the ticket list.
Theme compatibility notes:
<ul>
<li>Supported compatibility targets: Astra, Divi, BeTheme, and default WordPress themes.</li>
<li>BeTheme compatibility includes field/button normalization for the new-ticket form (including public contact intake pages).</li>
<li>Divi compatibility includes suppression of inherited hover pseudo-icons on ICTSS buttons in WooCommerce-themed contexts.</li>
</ul>
<h3>External Services</h3>
This plugin relies on external services for support portal functionality and optional anti-bot verification.
<h4>Chatwoot</h4>
This plugin connects to a Chatwoot instance to provide support ticket, livechat, contact sync, and webhook functionality. The Chatwoot base URL is configured by the site owner in plugin settings and can point to either a self-hosted Chatwoot server or the Chatwoot cloud service.
<ul>
<li>What it is: Chatwoot is an open-source customer support platform. This plugin uses the Chatwoot REST API to sync contacts, create tickets, post replies, and receive webhook events.</li>
<li>Data sent: contact identity and profile data (name, email, phone, optional custom attributes), conversation and ticket metadata, message content, and optional file attachments.</li>
<li>When data is sent: when loading the livechat widget/embed, creating support tickets, replying to tickets, syncing contacts, loading debug/API diagnostics, and processing webhook events.</li>
<li>Browser storage: when the livechat widget or embed is enabled, Chatwoot and optional identity/session-reset flows may use browser cookies and local/session storage to maintain chat session state.</li>
<li>Service URL: Determined by the Base URL configured in plugin settings (e.g. https://app.chatwoot.com/ for Chatwoot cloud, or a custom domain for self-hosted deployments).</li>
</ul>
If using Chatwoot cloud (app.chatwoot.com):
<ul>
<li>Terms of service: https://www.chatwoot.com/terms-of-service</li>
<li>Privacy policy: https://www.chatwoot.com/privacy-policy</li>
</ul>
If using a self-hosted Chatwoot instance:
<ul>
<li>The data controller is the operator of that server. The site owner is responsible for ensuring appropriate terms and privacy policies are in place for their own Chatwoot deployment. Chatwoot’s privacy policy and terms of service do not automatically apply to self-hosted instances.</li>
<li>Chatwoot is open-source (MIT licensed): https://github.com/chatwoot/chatwoot</li>
</ul>
<h4>hCaptcha (optional)</h4>
This plugin optionally integrates hCaptcha for anti-spam/bot protection on public ticket and contact intake forms.
<ul>
<li>What it is: hCaptcha is a third-party CAPTCHA service. It is only loaded when hCaptcha is explicitly enabled in plugin settings.</li>
<li>Data sent: a challenge response token and visitor IP address (<code>remoteip</code>) for server-side verification, and the hCaptcha widget JavaScript for browser-side challenge rendering.</li>
<li>When data is sent: only when hCaptcha is enabled in plugin settings AND a visitor submits a public form that requires CAPTCHA verification.</li>
<li>Service URL: https://www.hcaptcha.com/</li>
<li>Terms of service: https://www.hcaptcha.com/terms.html</li>
<li>Privacy policy: https://www.hcaptcha.com/privacy.html</li>
</ul>
Site owners are responsible for obtaining any consent required in their jurisdiction before enabling external-service features.

Chatwoot Client Portal by ICT Shift

Chatwoot-powered customer support portal for WordPress with ticket list/detail views, new ticket form, livechat widget/embed, and inbox-based syncing.

ClientSync Support – AI Powered Customer Support Ticket System vs Chatwoot Client Portal by ICT Shift