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CODShield AI helps WooCommerce stores reduce fake Cash on Delivery (COD) orders and RTO losses. It can verify suspicious orders over WhatsApp (free, single built-in message) and optionally via Voice IVR calls (PRO). You also get an Analytics area to track confirmations, risk distribution, and performance over time, plus an Orders Details table with filters and CSV export.
<blockquote>
Note: “WhatsApp” is a trademark of Meta Platforms, Inc. This plugin is not affiliated with or endorsed by WhatsApp/Meta.
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<h3>Key Features</h3>
<ul>
<li>
Cash On Delivery Fraud Shield – Powered by AI
<ul>
<li>Basic risk checks in free plugin; works with your COD flow.</li>
<li>Auto-hold or flag risky COD orders before fulfillment.</li>
<li>Clear audit trail via WooCommerce order notes.</li>
</ul>
</li>
<li>
WhatsApp Order Confirmation
<ul>
<li>Sends a message after order creation with Confirm / Cancel links.</li>
<li>Uses a single built-in message (no custom/multi templates in this version).</li>
<li>Order status/notes update automatically on customer action.</li>
</ul>
</li>
<li>
Voice IVR Order Confirmation (PRO)
<ul>
<li>Automated phone call asks the buyer to confirm/cancel via keypad.</li>
<li>Real-time callback updates the WooCommerce order.</li>
</ul>
</li>
<li>
Analytics Dashboard
<ul>
<li>Orders & Revenue Trend bar chart.</li>
<li>Fraud Risk Distribution donut (Legitimate, Low/Medium/High risk, Blocked).</li>
<li>WhatsApp & Confirmation Analytics cards (messages sent, confirmed, not confirmed, fraud detected/reported).</li>
<li>Date range selector and quick “7 Days” preset.</li>
</ul>
</li>
<li>
Orders Details
<ul>
<li>Search bar + filters (Status, WhatsApp, Voice Calls, Scores, Orders).</li>
<li>Columns: Order #, Date, Customer, Status, Total, WhatsApp, Voice Call, Fraud Score, Admin Reported.</li>
<li>Export Orders to CSV.</li>
</ul>
</li>
<li>
License & Store
<ul>
<li>Enter license key and store ID; see active/expired status and time remaining.</li>
</ul>
</li>
<li>
Modules (Add-ons)
<ul>
<li>Manage installed modules and browse extensions (if enabled in your account).</li>
</ul>
</li>
</ul>
<h3>How It Works</h3>
<ol>
<li>Customer places a COD order.</li>
<li>Plugin runs risk checks and, when required:
<ul>
<li>Free: sends WhatsApp confirmation (single built-in message).</li>
<li>PRO: may trigger a Voice IVR call if messages fail or are ignored.</li>
</ul>
</li>
<li>Customer confirms/cancels; the plugin updates order notes/status accordingly.</li>
<li>View overall performance in Analytics and drill into Orders Details.</li>
</ol>
<h3>Free vs PRO</h3>
<ul>
<li>Free: AI-gated COD checks, WhatsApp confirmation (single built-in message), order notes, Analytics (trends, risk distribution), Orders Details with filters + CSV export, License screen.</li>
<li>PRO: Adds Voice IVR confirmation and advanced options controlled by your CODShield AI account.</li>
</ul>
<h3>Usage</h3>
<ul>
<li>WhatsApp Message: One built-in template that includes order reference + your store/site name, with Confirm / Cancel links. (Custom or multiple templates are not available yet.)</li>
<li>Recommended flow: Keep new COD orders On hold until confirmed; move to Processing after confirmation.</li>
</ul>
<h3>Privacy</h3>
This plugin can connect to an external service (your configured CODShield AI backend / messaging or IVR provider) to perform AI risk checks, send WhatsApp messages, and/or place IVR calls. 
Data potentially transmitted: order ID, order total, COD/payment method, customer name, phone number, and confirmation URLs. 
Purpose: verify buyer intent and reduce COD fraud/RTO. 
Retention: depends on your provider; review their policy. 
Consent: disclose verification via WhatsApp/IVR in your store policies and ensure a lawful basis for processing phone numbers for fraud prevention.
<h3>External Services</h3>
<ul>
<li>CODShield AI Cloud / Messaging & IVR Provider – used for risk scoring, WhatsApp delivery, and IVR calls when enabled. You control the endpoint/keys in plugin settings.</li>
</ul>
<h3>Support</h3>
<ul>
<li>Use the Support tab on the plugin page for community help.</li>
<li>PRO license/account issues: contact your CODShield AI support channel.</li>
</ul>

CODShield AI – Cash on Delivery (COD) Fraud Shield

Prevent fake COD orders with WhatsApp confirmations, fraud checks, and smart automation to reduce RTO and cancellations.

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The Fraud and Scam Detection For WooCommerce plugin helps protect your online store by adding a verification layer to the WooCommerce checkout. 
Using Google reCAPTCHA or Cloudflare Turnstile, the plugin automatically analyzes user interactions and blocks suspicious checkout attempts, reducing fraudulent transactions and ensuring safer payments.
Main Features: 
– Integration with Google reCAPTCHA v3; 
– Integration with Cloudflare Turnstile; 
– Protects WooCommerce checkout against automated bots and fraudulent activity; 
– Configurable minimum score threshold for human-like behavior detection (reCAPTCHA); 
– Configurable antifraud behavior — choose whether to block the order, mark it as fraud, add an internal note, or any combination of these actions; 
– Advanced IP banning — ban IPs for a defined duration (hours, days, weeks, months, years) or permanently, with automatic expiration for temporary bans; 
– IP lookup and order filtering by IP directly from the order detail page; 
– Data-based blocking — block orders by email address, email domain, phone number, country, or device fingerprint; 
– Lightweight and optimized for performance.
Dependencies
This plugin requires <a href="https://woocommerce.com/" rel="nofollow ugc">WooCommerce</a> to be installed and active. 
For Google reCAPTCHA, you also need valid <a href="https://www.google.com/recaptcha/admin/create" rel="nofollow ugc">Google reCAPTCHA API keys</a>. 
For Cloudflare Turnstile, you need valid <a href="https://dash.cloudflare.com/?to=/:account/turnstile" rel="nofollow ugc">Cloudflare Turnstile site and secret keys</a>.
User instructions
<ol>
<li>
Go to WordPress admin panel > WooCommerce > Settings > Anti-Fraud;
</li>
<li>
Enable the antifraud option and choose between Google reCAPTCHA or Cloudflare Turnstile;
</li>
<li>
Enter the corresponding Site Key and Secret Key for the chosen service;
</li>
<li>
For reCAPTCHA: set the minimum score threshold (higher values = stricter validation);
</li>
<li>
Optionally enable IP check to ban specific IP addresses from checkout;
</li>
<li>
Optionally enable debug mode to log requests and responses;
</li>
<li>
Save the settings. From now on, the WooCommerce checkout will require security validation.
</li>
</ol>
<h3>External services</h3>
This plugin integrates with Google reCAPTCHA v3 and Cloudflare Turnstile to provide fraud and bot protection for WooCommerce checkout processes.
Google reCAPTCHA v3
What the service is and what it is used for: 
Google reCAPTCHA v3 is a security service that analyzes user behavior to determine if a user is likely human or bot. It’s used to protect the WooCommerce checkout process from automated fraud attempts and malicious activities.
What data is sent and when: 
When a customer attempts to complete a checkout, the plugin sends the following data to Google reCAPTCHA servers: 
– User’s IP address 
– Browser and device information 
– User interaction patterns during checkout 
– reCAPTCHA response token
<ul>
<li>Google reCAPTCHA Terms of Service: https://developers.google.com/recaptcha/docs/terms</li>
<li>Google Privacy Policy: https://policies.google.com/privacy</li>
</ul>
Cloudflare Turnstile
What the service is and what it is used for: 
Cloudflare Turnstile is a privacy-friendly CAPTCHA alternative that verifies users without tracking or invasive data collection. It’s used to protect the WooCommerce checkout from bots and fraudulent activity.
What data is sent and when: 
When a customer attempts to complete a checkout, the plugin sends the Turnstile response token to Cloudflare servers for validation: 
– Turnstile response token 
– User’s IP address (handled by Cloudflare)
<ul>
<li>Cloudflare Turnstile Terms of Service: https://www.cloudflare.com/terms/</li>
<li>Cloudflare Privacy Policy: https://www.cloudflare.com/privacypolicy/</li>
</ul>

Fraud and Scam Detection For WooCommerce

Add Google reCAPTCHA or Cloudflare Turnstile verification to WooCommerce checkout to prevent fraudulent transactions.

CODShield AI – Cash on Delivery (COD) Fraud Shield vs Fraud and Scam Detection For WooCommerce