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<p><strong>CODShield AI</strong> helps WooCommerce stores reduce fake Cash on Delivery (COD) orders and RTO losses. It can verify suspicious orders over <strong>WhatsApp</strong> (free, single built-in message) and optionally via <strong>Voice IVR calls</strong> (PRO). You also get an <strong>Analytics</strong> area to track confirmations, risk distribution, and performance over time, plus an <strong>Orders Details</strong> table with filters and CSV export.</p>
<blockquote>
<p><strong>Note:</strong> “WhatsApp” is a trademark of Meta Platforms, Inc. This plugin is not affiliated with or endorsed by WhatsApp/Meta.</p>
</blockquote>
<h3>Key Features</h3>
<ul>
<li>
<p><strong>Cash On Delivery Fraud Shield – Powered by AI</strong></p>
<ul>
<li>Basic risk checks in free plugin; works with your COD flow.</li>
<li>Auto-hold or flag risky COD orders before fulfillment.</li>
<li>Clear audit trail via WooCommerce order notes.</li>
</ul>
</li>
<li>
<p><strong>WhatsApp Order Confirmation</strong></p>
<ul>
<li>Sends a message after order creation with <strong>Confirm</strong> / <strong>Cancel</strong> links.</li>
<li>Uses a <strong>single built-in message</strong> (no custom/multi templates in this version).</li>
<li>Order status/notes update automatically on customer action.</li>
</ul>
</li>
<li>
<p><strong>Voice IVR Order Confirmation (PRO)</strong></p>
<ul>
<li>Automated phone call asks the buyer to confirm/cancel via keypad.</li>
<li>Real-time callback updates the WooCommerce order.</li>
</ul>
</li>
<li>
<p><strong>Analytics Dashboard</strong></p>
<ul>
<li><strong>Orders & Revenue Trend</strong> bar chart.</li>
<li><strong>Fraud Risk Distribution</strong> donut (Legitimate, Low/Medium/High risk, Blocked).</li>
<li><strong>WhatsApp & Confirmation Analytics</strong> cards (messages sent, confirmed, not confirmed, fraud detected/reported).</li>
<li>Date range selector and quick “7 Days” preset.</li>
</ul>
</li>
<li>
<p><strong>Orders Details</strong></p>
<ul>
<li>Search bar + filters (Status, WhatsApp, Voice Calls, Scores, Orders).</li>
<li>Columns: Order #, Date, Customer, Status, Total, WhatsApp, Voice Call, Fraud Score, Admin Reported.</li>
<li><strong>Export Orders</strong> to CSV.</li>
</ul>
</li>
<li>
<p><strong>License & Store</strong></p>
<ul>
<li>Enter license key and store ID; see active/expired status and time remaining.</li>
</ul>
</li>
<li>
<p><strong>Modules (Add-ons)</strong></p>
<ul>
<li>Manage installed modules and browse extensions (if enabled in your account).</li>
</ul>
</li>
</ul>
<h3>How It Works</h3>
<ol>
<li>Customer places a <strong>COD</strong> order.</li>
<li>Plugin runs risk checks and, when required:
<ul>
<li><strong>Free:</strong> sends WhatsApp confirmation (single built-in message).</li>
<li><strong>PRO:</strong> may trigger a Voice IVR call if messages fail or are ignored.</li>
</ul>
</li>
<li>Customer confirms/cancels; the plugin updates order notes/status accordingly.</li>
<li>View overall performance in <strong>Analytics</strong> and drill into <strong>Orders Details</strong>.</li>
</ol>
<h3>Free vs PRO</h3>
<ul>
<li><strong>Free</strong>: AI-gated COD checks, WhatsApp confirmation (single built-in message), order notes, Analytics (trends, risk distribution), Orders Details with filters + CSV export, License screen.</li>
<li><strong>PRO</strong>: Adds <strong>Voice IVR confirmation</strong> and advanced options controlled by your CODShield AI account.</li>
</ul>
<h3>Usage</h3>
<ul>
<li><strong>WhatsApp Message</strong>: One built-in template that includes order reference + your store/site name, with <strong>Confirm</strong> / <strong>Cancel</strong> links. (Custom or multiple templates are <strong>not available</strong> yet.)</li>
<li><strong>Recommended flow</strong>: Keep new COD orders <strong>On hold</strong> until confirmed; move to <strong>Processing</strong> after confirmation.</li>
</ul>
<h3>Privacy</h3>
<p>This plugin can connect to an external service (your configured CODShield AI backend / messaging or IVR provider) to perform AI risk checks, send WhatsApp messages, and/or place IVR calls.<br />
<strong>Data potentially transmitted:</strong> order ID, order total, COD/payment method, customer name, phone number, and confirmation URLs.<br />
<strong>Purpose:</strong> verify buyer intent and reduce COD fraud/RTO.<br />
<strong>Retention:</strong> depends on your provider; review their policy.<br />
<strong>Consent:</strong> disclose verification via WhatsApp/IVR in your store policies and ensure a lawful basis for processing phone numbers for fraud prevention.</p>
<h3>External Services</h3>
<ul>
<li><strong>CODShield AI Cloud / Messaging & IVR Provider</strong> – used for risk scoring, WhatsApp delivery, and IVR calls when enabled. You control the endpoint/keys in plugin settings.</li>
</ul>
<h3>Support</h3>
<ul>
<li>Use the <strong>Support</strong> tab on the plugin page for community help.</li>
<li>PRO license/account issues: contact your CODShield AI support channel.</li>
</ul>


CODShield AI – Cash on Delivery (COD) Fraud Shield

Prevent fake COD orders with WhatsApp confirmations, fraud checks, and smart automation to reduce RTO and cancellations.

Verdict

<p>Real ID proves your customers’ real identities using their physical or digital ID and facial biometrics, allowing you to fulfill any order with confidence. It’s designed to support use cases such as:</p>
<ul>
<li>Age-restricted products compliance</li>
<li>Preventing real or fake chargebacks for high-cost goods</li>
<li>Vetting customers for rentals</li>
<li>Providing frictionless KYC for regulated markets</li>
</ul>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/5Z0FJCTSUgw?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<p>Real ID’s document verification helps remove friction during fulfillment by quickly and easily detecting whether a government-issued ID is genuine or fraudulent. All the user needs to do is take a photo of their ID and a selfie on their mobile device.</p>
<p>Real ID uses cutting-edge A.I. to verify the authenticity of the ID and instantly match the face on the ID to the selfie submitted by the customer.</p>
<p>Quickly and simply require ID verification before, during, or after checkout—or even during account registration for members-only sites or wholesale accounts.</p>
<p>Check out our <a href="https://real-id-demo-checkout-ui.myshopify.com?utm_source=wc_listing&utm_campaign=demo_store_cta" title="The Real ID demo store which showcases our during-checkout ID verification option." rel="nofollow ugc">demo site</a> to see an example of how it works in action.</p>
<h4>How does ID verification help your business?</h4>
<p>With your customers’ verified ID and selfie photos, you’re able to prove their shipping address. This gives you far more weight on your side during chargeback disputes and effectively eliminates “friendly fraud” losses.</p>
<p>And if you need to perform age verification checks for purchases of restricted goods, Real ID’s document verification takes care of that too. We’ll confirm a user’s date of birth by verifying their ID to help you manage and reduce risk at checkout.</p>
<h4>Verify once per account, not per order</h4>
<p>After a customer verifies their ID, their account on your store will be remembered for future purchases, increasing your conversion rate and lowering friction because it’s a trusted account.</p>
<h4>IDs stored on your private cloud</h4>
<p>No customer PII (Personally Identifiable Information) is stored on your WordPress site. We securely store all IDs on your behalf and respect all data deletion requests.</p>
<h4>Control when ID verification is required</h4>
<p>Require ID verification at any point during your customer’s purchasing journey. Real ID can be set up without code to verify IDs:</p>
<ul>
<li>Before checkout</li>
<li>After checkout</li>
<li>During account registration</li>
<li>On custom pages using our <a href="https://getverdict.com/help/docs/js" title="The Real ID JavaScript SDK documentation" rel="nofollow ugc">JavaScript SDK</a></li>
</ul>
<p>You can even limit ID verification to specific shipping addresses or products. For custom use cases, you can use our REST API to trigger an ID verification.</p>
<h4>International support</h4>
<p>Expand your market with confidence, knowing that Real ID can verify IDs from hundreds of countries, including:</p>
<ul>
<li>United States</li>
<li>Canada</li>
<li>Great Britain</li>
<li>Mexico</li>
<li>France</li>
<li>Australia</li>
<li>Germany</li>
<li>And hundreds more</li>
</ul>
<p>Real ID can verify documents such as:</p>
<ul>
<li>Passports</li>
<li>Driver’s Licenses</li>
<li>National IDs</li>
<li>Visas</li>
<li>And more</li>
</ul>
<p>See our <a href="https://getverdict.com/supported-id-documents?utm_source=wc_listing&utm_campaign=description" title="The full list of supported IDs by the Real ID plugin" rel="nofollow ugc">full list of supported countries and documents</a>.</p>
<h4>Customize to your brand</h4>
<p>Control your theme and branding within the plugin itself, without code. You can even override the messaging for each step to fit your tone and brand.</p>
<p>Build trust with your customers by using your own email address to deliver ID verification links.</p>
<h4>Flexible for any flow</h4>
<p>We also provide a robust REST API, JS SDK, Webhooks, and WordPress hooks for your developers to build a custom experience or for advanced logic.</p>


Identity Verification for WooCommerce

Eliminate fraud & verify customer age with real ID checks

CODShield AI – Cash on Delivery (COD) Fraud Shield vs Identity Verification for WooCommerce