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CODShield AI helps WooCommerce stores reduce fake Cash on Delivery (COD) orders and RTO losses. It can verify suspicious orders over WhatsApp (free, single built-in message) and optionally via Voice IVR calls (PRO). You also get an Analytics area to track confirmations, risk distribution, and performance over time, plus an Orders Details table with filters and CSV export.
<blockquote>
Note: “WhatsApp” is a trademark of Meta Platforms, Inc. This plugin is not affiliated with or endorsed by WhatsApp/Meta.
</blockquote>
<h3>Key Features</h3>
<ul>
<li>
Cash On Delivery Fraud Shield – Powered by AI
<ul>
<li>Basic risk checks in free plugin; works with your COD flow.</li>
<li>Auto-hold or flag risky COD orders before fulfillment.</li>
<li>Clear audit trail via WooCommerce order notes.</li>
</ul>
</li>
<li>
WhatsApp Order Confirmation
<ul>
<li>Sends a message after order creation with Confirm / Cancel links.</li>
<li>Uses a single built-in message (no custom/multi templates in this version).</li>
<li>Order status/notes update automatically on customer action.</li>
</ul>
</li>
<li>
Voice IVR Order Confirmation (PRO)
<ul>
<li>Automated phone call asks the buyer to confirm/cancel via keypad.</li>
<li>Real-time callback updates the WooCommerce order.</li>
</ul>
</li>
<li>
Analytics Dashboard
<ul>
<li>Orders & Revenue Trend bar chart.</li>
<li>Fraud Risk Distribution donut (Legitimate, Low/Medium/High risk, Blocked).</li>
<li>WhatsApp & Confirmation Analytics cards (messages sent, confirmed, not confirmed, fraud detected/reported).</li>
<li>Date range selector and quick “7 Days” preset.</li>
</ul>
</li>
<li>
Orders Details
<ul>
<li>Search bar + filters (Status, WhatsApp, Voice Calls, Scores, Orders).</li>
<li>Columns: Order #, Date, Customer, Status, Total, WhatsApp, Voice Call, Fraud Score, Admin Reported.</li>
<li>Export Orders to CSV.</li>
</ul>
</li>
<li>
License & Store
<ul>
<li>Enter license key and store ID; see active/expired status and time remaining.</li>
</ul>
</li>
<li>
Modules (Add-ons)
<ul>
<li>Manage installed modules and browse extensions (if enabled in your account).</li>
</ul>
</li>
</ul>
<h3>How It Works</h3>
<ol>
<li>Customer places a COD order.</li>
<li>Plugin runs risk checks and, when required:
<ul>
<li>Free: sends WhatsApp confirmation (single built-in message).</li>
<li>PRO: may trigger a Voice IVR call if messages fail or are ignored.</li>
</ul>
</li>
<li>Customer confirms/cancels; the plugin updates order notes/status accordingly.</li>
<li>View overall performance in Analytics and drill into Orders Details.</li>
</ol>
<h3>Free vs PRO</h3>
<ul>
<li>Free: AI-gated COD checks, WhatsApp confirmation (single built-in message), order notes, Analytics (trends, risk distribution), Orders Details with filters + CSV export, License screen.</li>
<li>PRO: Adds Voice IVR confirmation and advanced options controlled by your CODShield AI account.</li>
</ul>
<h3>Usage</h3>
<ul>
<li>WhatsApp Message: One built-in template that includes order reference + your store/site name, with Confirm / Cancel links. (Custom or multiple templates are not available yet.)</li>
<li>Recommended flow: Keep new COD orders On hold until confirmed; move to Processing after confirmation.</li>
</ul>
<h3>Privacy</h3>
This plugin can connect to an external service (your configured CODShield AI backend / messaging or IVR provider) to perform AI risk checks, send WhatsApp messages, and/or place IVR calls. 
Data potentially transmitted: order ID, order total, COD/payment method, customer name, phone number, and confirmation URLs. 
Purpose: verify buyer intent and reduce COD fraud/RTO. 
Retention: depends on your provider; review their policy. 
Consent: disclose verification via WhatsApp/IVR in your store policies and ensure a lawful basis for processing phone numbers for fraud prevention.
<h3>External Services</h3>
<ul>
<li>CODShield AI Cloud / Messaging & IVR Provider – used for risk scoring, WhatsApp delivery, and IVR calls when enabled. You control the endpoint/keys in plugin settings.</li>
</ul>
<h3>Support</h3>
<ul>
<li>Use the Support tab on the plugin page for community help.</li>
<li>PRO license/account issues: contact your CODShield AI support channel.</li>
</ul>

CODShield AI – Cash on Delivery (COD) Fraud Shield

Prevent fake COD orders with WhatsApp confirmations, fraud checks, and smart automation to reduce RTO and cancellations.

Shiprocket

About ShipRocket
Shiprocket is India’s leading eCommerce shipping solution. It is packed with various features that help you in shipping across 26000+ pin codes in India and 220+ countries across the globe. With the Shiprocket-Woocommerce plugin, you can easily handle all your order fulfillment processes such as inventory management and shipping at one place.
With this FREE shipping plugin, you can ship at discounted rates starting from Rs. 23/500g. Also, you can choose from 17+ courier partners that include leading names such as FedEx, Delhivery, Bluedart, Wefast and Shadowfax. Sync your Woocommerce account with Shiprocket using our plugin and simplify your eCommerce shipping! 
Here are a few more features you get in the Shiprocket panel.
1. Auto order import from your Woocommerce website 
2. Cash on delivery or Prepaid mode of payment 
3. Courier recommendation engine for suggesting the most suitable carrier 
4. Insurance cover of up to Rs. 5000 on lost shipments 
5. Automated NDR panel for faster return order processing 
6. White labeled tracking pages with regular tracking updates
Know more about Shiprocket here – <a href="https://www.shiprocket.in/features/" rel="nofollow ugc">Features</a> | <a href="https://www.shiprocket.in/pricing/" rel="nofollow ugc">Pricing</a> | <a href="https://www.shiprocket.in/how-do-i-integrate-woocommerce-with-shiprocket/" rel="nofollow ugc">FAQ’s</a> | <a href="https://www.shiprocket.in/contact/" rel="nofollow ugc">Contact Us</a>
How to integrate your Woocommerce store with Shiprocket?
USING THE WOOCOMMERCE ADMIN PANEL
1. Login to the Woocommerce Admin Panel 
2. Go to Settings → Advanced → Enable Rest API 
3. Click on Enable Rest API. 
4. Save the settings
App Configuration Process

1. For a non-registered user, please begin by entering your email ID. You can use the same email ID to log in to your Shiprocket panel. For registered user, please enter your registered Shiprocket email ID. 
2. Company Name 
3. First Name 
4. Last name 
5. Registered Mobile Number 
6. Post entering all the details, the user has to click on the button “Signup on Shiprocket and Get API Keys”. 
7. If the user is already present, the app will map your existing shiprocket account. If not, the app will create a new Shiprocket Account. 
8. User has to enter the Shipping Method title which will be displayed on the Checkout Page 
9. It is mandatory to enter the fallback shipping charges which can be applied in case none of Shiprocket couriers are serviceable. 
10. Please save all the changes once done. 
11. To show your customers real-time rates and EDD in your website, please enable RealTime rates in your App settings. 
12. If real-time rates setting is disabled, enter the title of the Flat Shipping Method and Flat Shipping Rates that will appear on the checkout page.
USING THE SHIPROCKET PANEL
1. Login to the ShipRocket panel. 
2. Goto Settings – Channels. 
3. Click on “Add New Channel” Button 
4. Click on WooCommerce -> Integrate. 
5. Enter the store URL. 
6. Click on ‘Connect to Woocommerce’. 
7. The Green Icon indicates that the channel has been successfully configured. Congratulations. You successfully integrated your Woocommerce Store with ShipRocket.

APP FEATURES

1. Seamless Signup on Shiprocket 
2. Integrate your existing shiprocket using Single Sign On (SSO) 
3. Show your customers multiple courier partners with their estimated delivery time, rate, and mode on the checkout page. 
4. Available on all Shiprocket Plans 
5. Displays custom EDD on Product Description Page based on the courier priority you have set on your Shiprocket panel. 
6. Now let your buyer incur shipping charges based on their selected courier rather than you incurring all the shipping charges. 
7. Display fallback ‘flat rates’ if in case none of the shiprocket couriers are serviceable. 
8. Now enable zone-wise shipping rates. Add new zones to select free shipping & define flat shipping rates. You can also apply real-time rates powered by Shiprocket, configured under the Shiprocket App.

Key feature of the Woocommerce shipping plugin:
1. Automatic Order Sync – Automatically sync your orders from the Woocommerce panel into the system, with just one click. Get access to the complete order data, including the buyer’s address & product details on the panel.
2. Automatic Shipping Status Sync – Get an automatically updated status on Woocommerce for all the products shipped from your store.
3. Catalog & inventory Sync – All the active products on the Woocommerce panel will automatically be fetched into the system, and correspondingly the stock count for products on Woocommerce can be managed from Shiprocket Panel.
4. Zone Wise Shipping – Configure shipping rates based on the shipping zones you create.
<ul>
<li>Enable zone-wise shipping</li>
<li>Go to WooCommerce > Settings > Shipping > Add Shipping Zone</li>
<li>Add zone-specific details, shipping rates & shipping methods</li>
<li>To apply rates powered by Shiprocket, select Shipping Methods > Shiprocket App Configuration</li>
</ul>
<ul>
</ul>

Note: If your shipping method is not defined, your buyer will not be able to checkout successfully.
<h3>Pincode Not Serviceable Issue</h3>
<ol>
<li>
Minimum one Pickup address should be added on the Shiprocket panel.
</li>
<li>
In Products weight (in KG) should be updated on WordPress.
</li>
<li>
In Products dimensions (in CM) should be updated on WordPress.
</li>
<li>
At the time of the plugin configuration Shiprocket’s register email id and mobile number have to be used on the Plugin settings page.
</li>
</ol>
<h3>Plugin Support</h3>
Please feel free to raise your concerns / issues on support@shiprocket.com.

Auto Sync your Woocommerce store orders & ship them at lowest shipping rates. Automate your shipping, save time & money.

CODShield AI – Cash on Delivery (COD) Fraud Shield vs Shiprocket