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CODShield AI helps WooCommerce stores reduce fake Cash on Delivery (COD) orders and RTO losses. It can verify suspicious orders over WhatsApp (free, single built-in message) and optionally via Voice IVR calls (PRO). You also get an Analytics area to track confirmations, risk distribution, and performance over time, plus an Orders Details table with filters and CSV export.
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Note: “WhatsApp” is a trademark of Meta Platforms, Inc. This plugin is not affiliated with or endorsed by WhatsApp/Meta.
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<h3>Key Features</h3>
<ul>
<li>
Cash On Delivery Fraud Shield – Powered by AI
<ul>
<li>Basic risk checks in free plugin; works with your COD flow.</li>
<li>Auto-hold or flag risky COD orders before fulfillment.</li>
<li>Clear audit trail via WooCommerce order notes.</li>
</ul>
</li>
<li>
WhatsApp Order Confirmation
<ul>
<li>Sends a message after order creation with Confirm / Cancel links.</li>
<li>Uses a single built-in message (no custom/multi templates in this version).</li>
<li>Order status/notes update automatically on customer action.</li>
</ul>
</li>
<li>
Voice IVR Order Confirmation (PRO)
<ul>
<li>Automated phone call asks the buyer to confirm/cancel via keypad.</li>
<li>Real-time callback updates the WooCommerce order.</li>
</ul>
</li>
<li>
Analytics Dashboard
<ul>
<li>Orders & Revenue Trend bar chart.</li>
<li>Fraud Risk Distribution donut (Legitimate, Low/Medium/High risk, Blocked).</li>
<li>WhatsApp & Confirmation Analytics cards (messages sent, confirmed, not confirmed, fraud detected/reported).</li>
<li>Date range selector and quick “7 Days” preset.</li>
</ul>
</li>
<li>
Orders Details
<ul>
<li>Search bar + filters (Status, WhatsApp, Voice Calls, Scores, Orders).</li>
<li>Columns: Order #, Date, Customer, Status, Total, WhatsApp, Voice Call, Fraud Score, Admin Reported.</li>
<li>Export Orders to CSV.</li>
</ul>
</li>
<li>
License & Store
<ul>
<li>Enter license key and store ID; see active/expired status and time remaining.</li>
</ul>
</li>
<li>
Modules (Add-ons)
<ul>
<li>Manage installed modules and browse extensions (if enabled in your account).</li>
</ul>
</li>
</ul>
<h3>How It Works</h3>
<ol>
<li>Customer places a COD order.</li>
<li>Plugin runs risk checks and, when required:
<ul>
<li>Free: sends WhatsApp confirmation (single built-in message).</li>
<li>PRO: may trigger a Voice IVR call if messages fail or are ignored.</li>
</ul>
</li>
<li>Customer confirms/cancels; the plugin updates order notes/status accordingly.</li>
<li>View overall performance in Analytics and drill into Orders Details.</li>
</ol>
<h3>Free vs PRO</h3>
<ul>
<li>Free: AI-gated COD checks, WhatsApp confirmation (single built-in message), order notes, Analytics (trends, risk distribution), Orders Details with filters + CSV export, License screen.</li>
<li>PRO: Adds Voice IVR confirmation and advanced options controlled by your CODShield AI account.</li>
</ul>
<h3>Usage</h3>
<ul>
<li>WhatsApp Message: One built-in template that includes order reference + your store/site name, with Confirm / Cancel links. (Custom or multiple templates are not available yet.)</li>
<li>Recommended flow: Keep new COD orders On hold until confirmed; move to Processing after confirmation.</li>
</ul>
<h3>Privacy</h3>
This plugin can connect to an external service (your configured CODShield AI backend / messaging or IVR provider) to perform AI risk checks, send WhatsApp messages, and/or place IVR calls. 
Data potentially transmitted: order ID, order total, COD/payment method, customer name, phone number, and confirmation URLs. 
Purpose: verify buyer intent and reduce COD fraud/RTO. 
Retention: depends on your provider; review their policy. 
Consent: disclose verification via WhatsApp/IVR in your store policies and ensure a lawful basis for processing phone numbers for fraud prevention.
<h3>External Services</h3>
<ul>
<li>CODShield AI Cloud / Messaging & IVR Provider – used for risk scoring, WhatsApp delivery, and IVR calls when enabled. You control the endpoint/keys in plugin settings.</li>
</ul>
<h3>Support</h3>
<ul>
<li>Use the Support tab on the plugin page for community help.</li>
<li>PRO license/account issues: contact your CODShield AI support channel.</li>
</ul>

CODShield AI – Cash on Delivery (COD) Fraud Shield

Prevent fake COD orders with WhatsApp confirmations, fraud checks, and smart automation to reduce RTO and cancellations.

otto.radics

<h3>Installation</h3>
<a href="https://utanvet-ellenor.hu/register" rel="nofollow ugc">Register</a> to obtain API keys, then set them in the plugin’s settings. The reputation threshold parameter is there to let you customize how strict should the filtering be. This is a number between -1 and +1.
<h3>What is Utánvét Ellenőr?</h3>
It is a SaaS provided by Utánvét Ellenőr Kft. from Hungary: a service which will let shop owners filter orders with Cash on Delivery coming from known fraudulent e-mail addresses.
<h3>How does it work?</h3>
The idea behind the service is the following: 
* Someone orders with Cash on Delivery payment method, but later refuses to accept the package from the courier. 
* The shop owner flags this order with the custom order status <code>Rendelést nem vette át</code>. 
* The plugin listens for orders entering this status. 
* Once an order ends up in this status, the plugin will hash the e-mail address of the user on the shop server with SHA256 and sends the hash to our service, accompanied by a <code>-1</code>. 
* If the courier could hand over the package successfully, the shop owner flags the order with the stock order status <code>completed</code>. In this case the plugin hashes the e-mail with the same SHA256 and sends the hash to our service, accompanied by a <code>+1</code>. 
* When someone with the same e-mail address would like to order (from the same or from another shop), this plugin can disable Cash on Delivery from available payment methods: 
 * The user enters his e-mail address and leaves the <code>billing_email</code> input field. 
 * This value gets hashed with the same SHA256 algorithm and the plugin asks our service about this hash. 
 * The service will return a JSON array and if the e-mail reputation provided in this payload does not meet the minimum value set by the shop owner in the plugin settings (<code>Reputation threshold</code>), the plugin will disable the Cash on Delivery payment method.
<h3>Privacy implications</h3>
All inputs are hashed with SHA-256 by the plugin on your server. This means: 
* The entered e-mail address will NEVER leave your system. 
* SHA-256 is considered to be safe for hashing. 
* On “check requests” we don’t receive the e-mail address, just a hash, and we provide only a couple of “numbers” about that hash. There is no way for us to know what was the original string before hashing. 
* In order to use our services, you MUST notify your users that “Automated individual decision-making” might be applied during checkout. For more information, please see GDPR Art. 22.
<blockquote>
Note: this is not a legal advice. Consult your attourney before using this service in production.
</blockquote>

Utánvét Ellenőr

Connect your WooCommerce site to our SaaS available at https://utanvet-ellenor.hu Register to obtain API keys.

CODShield AI – Cash on Delivery (COD) Fraud Shield vs Utánvét Ellenőr