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CODShield AI helps WooCommerce stores reduce fake Cash on Delivery (COD) orders and RTO losses. It can verify suspicious orders over WhatsApp (free, single built-in message) and optionally via Voice IVR calls (PRO). You also get an Analytics area to track confirmations, risk distribution, and performance over time, plus an Orders Details table with filters and CSV export.
<blockquote>
Note: “WhatsApp” is a trademark of Meta Platforms, Inc. This plugin is not affiliated with or endorsed by WhatsApp/Meta.
</blockquote>
<h3>Key Features</h3>
<ul>
<li>
Cash On Delivery Fraud Shield – Powered by AI
<ul>
<li>Basic risk checks in free plugin; works with your COD flow.</li>
<li>Auto-hold or flag risky COD orders before fulfillment.</li>
<li>Clear audit trail via WooCommerce order notes.</li>
</ul>
</li>
<li>
WhatsApp Order Confirmation
<ul>
<li>Sends a message after order creation with Confirm / Cancel links.</li>
<li>Uses a single built-in message (no custom/multi templates in this version).</li>
<li>Order status/notes update automatically on customer action.</li>
</ul>
</li>
<li>
Voice IVR Order Confirmation (PRO)
<ul>
<li>Automated phone call asks the buyer to confirm/cancel via keypad.</li>
<li>Real-time callback updates the WooCommerce order.</li>
</ul>
</li>
<li>
Analytics Dashboard
<ul>
<li>Orders & Revenue Trend bar chart.</li>
<li>Fraud Risk Distribution donut (Legitimate, Low/Medium/High risk, Blocked).</li>
<li>WhatsApp & Confirmation Analytics cards (messages sent, confirmed, not confirmed, fraud detected/reported).</li>
<li>Date range selector and quick “7 Days” preset.</li>
</ul>
</li>
<li>
Orders Details
<ul>
<li>Search bar + filters (Status, WhatsApp, Voice Calls, Scores, Orders).</li>
<li>Columns: Order #, Date, Customer, Status, Total, WhatsApp, Voice Call, Fraud Score, Admin Reported.</li>
<li>Export Orders to CSV.</li>
</ul>
</li>
<li>
License & Store
<ul>
<li>Enter license key and store ID; see active/expired status and time remaining.</li>
</ul>
</li>
<li>
Modules (Add-ons)
<ul>
<li>Manage installed modules and browse extensions (if enabled in your account).</li>
</ul>
</li>
</ul>
<h3>How It Works</h3>
<ol>
<li>Customer places a COD order.</li>
<li>Plugin runs risk checks and, when required:
<ul>
<li>Free: sends WhatsApp confirmation (single built-in message).</li>
<li>PRO: may trigger a Voice IVR call if messages fail or are ignored.</li>
</ul>
</li>
<li>Customer confirms/cancels; the plugin updates order notes/status accordingly.</li>
<li>View overall performance in Analytics and drill into Orders Details.</li>
</ol>
<h3>Free vs PRO</h3>
<ul>
<li>Free: AI-gated COD checks, WhatsApp confirmation (single built-in message), order notes, Analytics (trends, risk distribution), Orders Details with filters + CSV export, License screen.</li>
<li>PRO: Adds Voice IVR confirmation and advanced options controlled by your CODShield AI account.</li>
</ul>
<h3>Usage</h3>
<ul>
<li>WhatsApp Message: One built-in template that includes order reference + your store/site name, with Confirm / Cancel links. (Custom or multiple templates are not available yet.)</li>
<li>Recommended flow: Keep new COD orders On hold until confirmed; move to Processing after confirmation.</li>
</ul>
<h3>Privacy</h3>
This plugin can connect to an external service (your configured CODShield AI backend / messaging or IVR provider) to perform AI risk checks, send WhatsApp messages, and/or place IVR calls. 
Data potentially transmitted: order ID, order total, COD/payment method, customer name, phone number, and confirmation URLs. 
Purpose: verify buyer intent and reduce COD fraud/RTO. 
Retention: depends on your provider; review their policy. 
Consent: disclose verification via WhatsApp/IVR in your store policies and ensure a lawful basis for processing phone numbers for fraud prevention.
<h3>External Services</h3>
<ul>
<li>CODShield AI Cloud / Messaging & IVR Provider – used for risk scoring, WhatsApp delivery, and IVR calls when enabled. You control the endpoint/keys in plugin settings.</li>
</ul>
<h3>Support</h3>
<ul>
<li>Use the Support tab on the plugin page for community help.</li>
<li>PRO license/account issues: contact your CODShield AI support channel.</li>
</ul>

CODShield AI – Cash on Delivery (COD) Fraud Shield

Prevent fake COD orders with WhatsApp confirmations, fraud checks, and smart automation to reduce RTO and cancellations.

FullStack-ing

Smart COD for WooCommerce is a powerful plugin that extends the WooCommerce Cash on Delivery (COD) Gateway, enabling you to add multiple extra fees and restrictions based on a variety of customer conditions such as location, selected shipping method, and more.
Whether you’re managing a small shop or a large e-commerce business, this plugin helps you fine-tune your Cash on Delivery service to cater to a wide range of scenarios and requirements.
A common challenge faced by WooCommerce store owners is the inability to apply an extra fee for the Cash on Delivery (COD) payment method. This is a critical feature for many e-commerce shops, as charging an additional fee for COD is a standard practice. 
This plugin not only addresses this issue but goes even further, offering a wide range of customizable restrictions and flexible extra fees. It’s the all-in-one solution for managing COD payments in your store.
<h4>Smart COD PRO for WooCommerce</h4>
<a href="https://woosmartcod.com" rel="nofollow ugc">Smart COD PRO for WooCommerce</a>, a business class, cash on delivery management tool. 
Reliable, secure and fully customizable, with a highly engaged and dedicated support team!
Some of the additional robust features are:
<ul>
<li>Risk Free COD (advance payment to secure COD)</li>
<li>Unlimited extra fees (as many combination scenarios, as you need)</li>
<li>Adjustable COD fee, on order-pay page (after failed order)</li>
<li>Upload restrictions with CSV</li>
<li>Restrict by cart amount range</li>
<li>Restrict by product weight</li>
<li>Restrict by customer</li>
<li>Restrict by customer email</li>
<li>Restrict by customer phone</li>
<li>Restrict by stock</li>
<li>Restrict by coupon</li>
<li>Restrict on backorders</li>
<li>Restrict by cart quantity range</li>
<li>All available restrictions, now applicable on extra fees</li>
<li>Hide/show fee on cart</li>
</ul>
With our <a href="https://woosmartcod.com" rel="nofollow ugc">PRO version</a>, you can manage cash on delivery payment gateway, securely and effectively.
<h4>Restrictions</h4>
Each restriction can be easily toggled between Enable and Disable. When set to Enable, the restriction will allow the Cash on Delivery (COD) payment option only for the specified selections. On the other hand, when set to Disable, the restriction will disable the COD option for the specified selections, making it unavailable for them.
<ul>
<li>Shipping Zone</li>
<li>Shipping Method inside Shipping Zone</li>
<li>Country</li>
<li>State</li>
<li>Postal Code (Supports Ranges)</li>
<li>City</li>
<li>User Role</li>
<li>Products in cart (Supports Variations)</li>
<li>Categories of the products in cart</li>
<li>Cart Amount</li>
<li>Shipping Class</li>
</ul>
You can define an informational message to display before the payment methods, when the COD method is not available for a customer. 
You can define different messages per restrict reason.
<h4>Extra Fees</h4>
The extra fee is flexible, and in addition to the “standard” fee, you can define fees based on the following criteria:
<ul>
<li>Shipping Zone</li>
<li>Country</li>
<li>Shipping Method</li>
<li>Shipping Zone and Shipping Method (combined)</li>
</ul>
You can enable or disable this extra fee based on the customer’s cart amount. 
You can use a fixed price or a percentage of the customer’s cart amount. 
You also have a nice rounding option. 
You can enable tax for this fee.
<h4>Developer-Friendly</h4>
The plugin integrates seamlessly with WooCommerce and uses a clean, object-oriented codebase. It also provides the following filters for easy customization:
<ul>
<li><code>wc_smart_cod_fee</code>: Alter the extra fee.</li>
<li><code>wc_smart_cod_available</code>: Alter the current COD restriction.</li>
<li><code>wc_smart_cod_fee_title</code>: Change the COD fee title.</li>
</ul>
Since the plugin extends the existing WooCommerce Cash on Delivery Gateway, there’s no need to enable or disable gateways manually.

Smart COD for WooCommerce

Great set of options in the free version, enough for most cases, but the pro version will cover just any scenario, as it seems.
The plugin does the job without the flaw.

Solid and to the point

Love the plugin, integrates in the most natural way, just makes you feel like as if its WC core feature! Make sure you click the DISABLE on the left to see some magic.

Delivers as advertised!

All the COD restrictions and extra fees you'll ever need, in a single plugin.

CODShield AI – Cash on Delivery (COD) Fraud Shield vs Smart COD for WooCommerce