collectchat

Connect with your website visitors for free using a chatbot widget. This chatbot WordPress plugin from Collect.chat is the easiest way to add a chat widget to your site. Watch your conversions skyrocket with customer communication in real-time and zero effort on your side.
TOP 10 BENEFITS:
<ol>
<li>Chat with visitors 24/7, even while you sleep</li>
<li>Convert them into paying customers</li>
<li>Generate & qualify your leads on autopilot</li>
<li>Engage your visitors and collect critical feedback</li>
<li>Grow your email list and subscriber base</li>
<li>Guide and educate your customers with interactive FAQ</li>
<li>Allow contacts to set appointments</li>
<li>Notify the sales team about hot leads</li>
<li>Interact with each and every website visitor</li>
<li>Automate your customer support 100%</li>
</ol>
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/XuU0kC5Tnuo?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
Actively being used on 15,000+ websites including Airbnb, Techstars, Saudi and UK governments, Bank of Bhutan.
Our bot widgets are being used on all web platforms like WordPress including Wix, Squarespace, Shopify, Woocomerce. It’s also compatible with page builders like Elementor, Divi, Beaver, WP Bakery, Gutenberg Blocks, Visual Composer, Themify etc. It’s useful as a contact bot, a feedback bot, a survey bot, an FAQ bot and more. You are in total control of the conversational bot.
USE-CASES OF CHATBOT
<ul>
<li>Lead Generation via chat inside websites. There is no better way to interact with visitors and grab their contact information, than an interactive chatbot. The human-friendly bot is capable of changing the conversation flow depending on user interaction. It gets you the data to drive email campaigns and marketing programs.</li>
<li>Appointment booking using the chatbot. Don’t go back and forth emails between a customer to find the right time to book a call. Do it on the spot. Our appointment booking shows the times that you are available in their timezone. All they have to do is pick a time and you will get the event saved on Google Calendar.</li>
<li>Automating data collection with chatbot integrations. With too many information coming in, it’s vital to organise and work on each inquiry, one at a time. This where the integrations play a part. On top of getting email notifications, you can send the data to Google Sheets, or a CRM of your choice like Hubspot or even create a support ticket in, let’s say FreshDesk.</li>
<li>Substitute a dedicated livechat team and save money. Having a livechat team available 24×7 would be awesome. But many small businesses can’t do that. This is why we recommend using a chatbot on the website. The first touch point is from the chatbot and then based on the lead qualification system, you can decide whether or not guide the user to a live chat system or not. This approach has saved a lot of time and $$$ for our end customers.</li>
<li>Survey and Feedback collection. There is no nice way to do a survey or ask for feedback. It’s one of the hardest tasks to get people to fill them in. However, our customers have had more success with our interactive chatbots. The completion rate on our chatbot tool is higher than most of our competitors.</li>
</ul>
We provide full customer support to help you achieve your goals. Here’s what our customer’s had to say:
<h3>Real Testimonials</h3>
<blockquote>
“Collect.chat has been super useful for us and we have certainly seen a growth in our subscriptions per month. With the contribution of this widget, we have even seen an average 30% increase in the total monthly subscriptions.” 
 ★★★★★ 
 — Evi Katsoulieri, GrowthRocks
“The templates are amazing. Very easy to setup and very powerful. Its a great services that its the equivalent of having a 24/7 employee that does a great onboarding experience for your prospects.” 
 ★★★★★ 
 — Victor Bustillos, Webjoy
“My workflow is simplified by replacing Drift, Intercom, Typeform into one tool — Collect.chat!” 
 ★★★★★ 
 — Saran Kumar, Yatramantra
</blockquote>
INDUSTRY-WISE USES OF CHATBOT
As long as you have a website and rely upon it get traffic and business, then you could benefit from a chatbot. Our bots are highly customizable. You design the conversation and you are in total control. If you are in B2B or B2C, you will have a need to tap into website traffic. Following are the major industries where we have created chatbot templates for our users:
<ul>
<li>Chatbots for Freelancers</li>
<li>Chatbots for Restaurants</li>
<li>Chatbots for GYM</li>
<li>Chatbots for Real Estate</li>
<li>Chatbots for Mortgage</li>
<li>Chatbots for School</li>
<li>Chatbots for Insurance</li>
<li>Chatbots for Ecommerce</li>
<li>Chatbots for Abroad Studies</li>
<li>Chatbots for Travel</li>
<li>Chatbots for Tourism</li>
<li>Chatbots for Art Gallery</li>
<li>Chatbots for Exhibition and Museum</li>
<li>Chatbots for Recording Studio</li>
<li>Chatbots for Delivery Service</li>
<li>Chatbots for Small Businesses</li>
<li>Chatbots for Agencies</li>
<li>Chatbots for Influencers</li>
<li>Chatbots for Consultants</li>
<li>Chatbots for Personal Trainers</li>
<li>Chatbots for Personal Coaches</li>
<li>Chatbots for MLM sales</li>
<li>Chatbots for Brick-and-mortar shops</li>
<li>Chatbots for Drone Marketing</li>
<li>Chatbots for Digital Agencies</li>
<li>Chatbots for Digital Marketers</li>
<li>Chatbots for Service Company</li>
<li>Chatbots for Co-working</li>
<li>Chatbots for Designers</li>
<li>Chatbots for Entrepreneurs</li>
<li>Chatbots for Education</li>
<li>Chatbots for Online Courses</li>
<li>Chatbots for Legal Services</li>
<li>Chatbots for FAQ website</li>
<li>Chatbots for Hiring and Recruitment Services</li>
<li>Chatbots for Interview</li>
<li>Chatbots for NGO and Non-profits</li>
<li>Chatbots for Wedding Planner</li>
<li>Chatbots for Event Organising</li>
<li>Chatbots for Hospitals</li>
<li>Chatbots for Clinics</li>
<li>Chatbots for Doctors</li>
<li>Chatbots for Spare Parts</li>
<li>Chatbots for Automobile</li>
<li>Chatbots for Bakery</li>
<li>Chatbots for Pastry</li>
<li>Chatbots for Packaging Service</li>
<li>Chatbots for Logistics</li>
<li>Chatbots for Career Guidance</li>
<li>Chatbots for Yoga Class</li>
<li>Chatbots for Mobile app</li>
<li>Chatbots for SEO Service</li>
<li>Chatbots for Videographers</li>
<li>Chatbots for Photographers</li>
<li>Chatbots for Nurseries and Garden</li>
<li>Chatbots for Hair Salon</li>
</ul>

ALL OUR FEATURES IN NUTSHELL:
<ul>
<li>Drag and drop chatbot builder</li>
<li>No coding involved</li>
<li>50+ chatbot templates to help you jumpstart</li>
<li>16 message types to help you make the conversation</li>
<li>Design the bot to match your website</li>
<li>Copy-paste to make the bot live (It's just plug 'n play)</li>
<li>Add Youtube videos or images to the chat</li>
<li>Get instant email notifications</li>
<li>Collect data in Google Sheets</li>
<li>Send data to any tool using Zapier</li>
<li>Schedule appointments with the customer in chat</li>
<li>Integrate with Google Calendar</li>
<li>Send user from chatbot to Whatsapp</li>
<li>Also, redirect the user to Facebook Messenger</li>
<li>Add live chat support using tawk.to link</li>
<li>Use a shortcode to embed chatbot in WP posts or pages</li>
<li>Share your chatbot using a unique link</li>
<li>Multiple triggers (time trigger, exit trigger, scroll trigger)</li>
<li>Show bot based on – country, device, date & time, URL and more</li>
<li>Block spammy visitors</li>
<li>SMS verification when collecting phone number</li>
<li>Send email notifications to multiple members of your team</li>
<li>Track your bot in Google Analytics and FB analytics</li>
<li>Get live metrics and insights about customer interactions</li>
<li>chat is a GDPR compliant chatbot</li>
<li>One account. Unlimited bots!</li>
<li>Developer options are available to customise the chatbot further.</li>
</ul>
WHY USE COLLECT.CHAT?
<h4>INCREASE SALES</h4>
Understanding the pain points of your customers is the first step towards building a great rapport with them. Once you have that, making a sale is easier.
<h4>Engage your Customers</h4>
The key to the success of your Website is to keep your visitors engaged. The more time they spent on your website, the more likely they will become paying customers.
<h4>Take UX to the next Level</h4>
Having an awesome User experience helps to establish an early emotional connection with your visitor. Our conversational form adds a certain delight for the visitor that achieves reliability.
<h4>Boost Conversions</h4>
When you get the contact information of every single visitor on your website, you have an opportunity to convert each and every one of them.
<h4>Don’t let your business sleep</h4>
The fully automated chat bot will collect leads even when all of your sales reps are asleep or on vacation. Don’t let your business sleep ever.
<h4>Insure your Paid Traffic</h4>
Capturing email addresses is essential when you pay for the traffic to your website. Collect.chat acts as the insurance policy for your paid traffic.
<h4>Powerful Data Metrics</h4>
Collect.chat visually displays your data. Through our in-depth analysis, you will understand the requirements of your customers and thus improve your service.
<h4>Copy-Paste to Install</h4>
To install Collect.chat’s wp chatbot on your website, all you have to do is copy and paste the snippet code. It is a one-time process.
<h4>Make a Chatbot in Minutes</h4>
Nobody has ever made chatbot making as easy as Collect.chat. Using our simple drag-and-drop approach you can design and script a chatbot in minutes. 
  
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/JhcqBT0W6VQ?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
You can translate the chatbot into any language (over 180 of them). So you can make:
<ul>
<li>English chatbot</li>
<li>Spanish chatbot</li>
<li>Portuguese chatbot</li>
<li>Arabic chatbot</li>
<li>Chinese chatbot</li>
<li>Danish chatbot</li>
<li>Dutch chatbot</li>
<li>French chatbot</li>
<li>German chatbot</li>
<li>Hebrew chatbot</li>
<li>Hindi chatbot</li>
<li>Italian chatbot</li>
<li>Japanese chatbot</li>
<li>Korean chatbot</li>
<li>Persian chatbot</li>
<li>Polish chatbot</li>
<li>Romanian chatbot</li>
<li>Russian chatbot</li>
<li>Swedish chatbot</li>
<li>RTL languages are supported!</li>
</ul>
WHY COLLECT.CHAT IS BETTER THAN OTHER PLUGINS?
There are plenty of chatbot solutions in the WordPress plugins marketplace like ArtiBot, WP Chatbot, Botsify, Cliengo, Tidio, Clientify, Acobot, Instabot, Chatbot Botnation, Chatfuel, Bot Libre and GoBot and more. Many of them do not have the advanced features like Zapier integration, Appointment booking, Google sheet integrations, etc. We rank #1 when it comes to the ease of making a chatbot. You have ready-made templates and also customer support is at our heart. Our success lies in your success. That’s what we believe in. We offer the user experience to your customers through our chatbot.
WHICH INTEGRATIONS ARE SUPPORTED IN COLLECT.CHAT?
You can send the data to any third-party app of your choice. We support webhooks and Zapier connections, so we are a 100% integration-friendly product. Once a connection is made, the bot will push the data to the app without any delay. Our native integrations include:
<ul>
<li>Zapier integration</li>
<li>Google Sheets – to get all your data in one place</li>
<li>Google Calendar – for managing your appointments</li>
<li>MailChimp – to grow your email list</li>
<li>Webhooks – to send data your server or custom app</li>
</ul>
With the power of Zapier (or even Integromat), you can also integrate with the following tools:
<ul>
<li>Get SMS notifications for chatbot response through Zapier</li>
<li>Husbpot – for building customer relationships</li>
<li>Salesforce – enterprise grade customer management</li>
<li>Constant Contact – for email marketing</li>
<li>AWeber – email marketing for small businesses</li>
<li>ActiveCampaign – for Marketing automation</li>
<li>AgileCRM – CRM for small businesses</li>
<li>Autopilot – for visual marketing automation</li>
<li>Capsule – for improving customer relations</li>
<li>Freshsales – for full-fledged sales operation</li>
<li>ConvertKit – for growing blog through email automation</li>
<li>Copper – for G-suite users to track customer cycle</li>
<li>Customerly – for active customer support management</li>
<li>Drift – for email marketing and live chat</li>
<li>Drip – for drip email campaigns</li>
<li>Groundhogg – for wordpress marketing automation</li>
<li>Infusionsoft – a sales platform for small businesses</li>
<li>Intercom – for livechat and customer support</li>
<li>Kartra – for launching your online business</li>
<li>MailerLite – for email campaign and automation</li>
<li>Mailjet – for email deliver service</li>
<li>Maropost – for customer engagement</li>
<li>Mautic – for free open source marketing</li>
<li>NationBuilder – for political campaigns</li>
<li>Ontraport – for optimizing customer support</li>
<li>Platform.ly – for scaling and automating online business</li>
<li>Salesflare – for small businesses selling B2B</li>
<li>SendinBlue – for an all-in-one digital marketing experience</li>
<li>Shopify – for ecommerce store setup and sales</li>
<li>Sendlane – for ecommerce marketing automation</li>
<li>Tubular – to get video analytics and monetize your business</li>
<li>UserEngage – for advanced sales and marketing automation</li>
<li>Zoho – for boosting your online productivity</li>
<li>Zero BS WordPress CRM – for the ultimate entrepreneur CRM</li>
<li>WP ERP – for a complete WordPress business management</li>
<li>UpiCRM – for leads management and a contacts database</li>
<li>Help Scout – for help desk and ticket handling</li>
<li>Zendesk – for customer support and ticketing</li>
</ul>
The chatbot tool can also be useful with products and people in the following area:
Email, Newsletters, Contacts, Call Tracking, Calendar,Bookmarks, Accounting, Ads and Analytics, Amazon Web Services (AWS), Analytics, App Builder, Appointment setting, Customer Appreciation, Customer Relationship Management (CRM), Customer Support, Dashboards, Databases, Developer Tools, Devices, Documents, Drip Emails, Ecommerce, Education, Team Collaboration, Time Tracking, To-do Lists, Transactional Email, Real Estate, Reports, Reminders, Scheduling, Server Monitoring, Signatures, Notifications, Payment Processing, Phone & SMS, Printing, Product Management, Event Management, FAQ, Facebook, Fax, Files, Fitness & Entertainment, Forms, Fundraising, Gaming, Google, Human Resources (HR), Management Tools, Marketing Automation, Microsoft, Net Promoter Score, News, Notes, Project Management, Proposals & Invoices, Social Media, Social Media Management, Spreadsheets, Surveys, Team Chat, Video Calls, Video, Audio, & Images, Webinar
DEMO
You can see a demo chatbot on our website here – <a href="https://collect.chat/" rel="nofollow ugc">Collect.chat</a>. Just click on the Try Demo chat button.
SUPPORT
If you have any questions about making the chatbot, please send an email to care@collect.chat. We have extensively documented the steps in our helpcentre – help.collect.chat
REGULAR UPDATES
We update our product regularly. For latest updates from Collect.chat, please visit – <a href="https://updates.collect.chat/" rel="nofollow ugc">https://updates.collect.chat/</a>

Chatbot for WordPress by Collect.chat ⚡️

Chatbots without AI are the easiest way to collect leads & data from visitors. Create a free chatbot without coding using Collect.chat.

zgilyana

formilla-live-chat

<a href="http://www.Formilla.com/?u=wp" title="Formilla Live Chat Software" rel="nofollow ugc">Formilla Live Chat Software</a> offers FREE and Premium services for your WordPress site. Allow your visitors to chat with you live if they have any questions or need support.
Formilla Live Chat Features:
<ul>
<li>
Installs Instantly: Use the out-of-the-box Formilla Live Chat web interface to begin chatting immediately. The live chat button will appear on your WordPress or WooCommerce site upon installation/activation of this plugin.
</li>
<li>
Mobile Apps for iPhone, iPad, and Android Devices: Reply via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to chat with customers from anywhere!
</li>
<li>
Mobile Ready Chat Widget: The Formilla Live Chat widget has a responsive design that adapts to smartphones of any size, making it easy for your website visitors to interact with.
</li>
<li>
Real-time Visitor Monitoring: Formilla real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View what country the visitor is accessing your site from, their recently viewed web pages, operating system in use (Windows, Mac, iOS, Android, etc.), internet browser, referring site, new user vs. returning, IP address, and more. Formilla Live Chat visitor monitoring is a paid feature and comes with our Professional package or higher.
</li>
<li>
Language Support (International): Our Language support option allows you to customize the text of the live chat widget in online and offline form. All of our packages allow you to customize your widget in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and much more!
</li>
<li>
Custom Chat Bots: Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! Chatbots can be added to any Premium package as a paid feature add-on. Check out our <a href="https://www.formilla.com/blog/how-to-create-custom-chat-bots" title="Custom Chat Bot" rel="nofollow ugc">Custom Chat Bot</a> tutorial to learn more.
</li>
<li>
A.I. ChatGPT Bots: ChatGPT Chatbots leverage ChatGPT’s incredible Artificial Intelligence technology to respond to visitor questions 24/7 (paid feature add-on). You’ll see a huge improvement in your staff’s efficiency and dramatically boost customer satisfaction too. Check out our <a href="https://blog.formilla.com/how-to-create-a-chatgpt-chatbot/" title="ChatGPT Bots" rel="nofollow ugc">ChatGPT Bots</a> tutorial to learn more.
</li>
<li>
Pro-active Chat: Enable pro-active chat to trigger automatically after a defined number of seconds (Premium packages). You can also configure a chatbot to do the same, with even more control over the user flow. For example, a chatbot can proactively popup to engage visitors and qualify them as leads before speaking with a live agent. This works with multiple types of custom chatbots you can create for your business.
</li>
<li>
Smart Messages: Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium packages).
</li>
<li>
Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Use the “Personal” template so it looks like you’re contacting your customer directly, or use the “Professional” branded template when sending a company announcement, blog update, etc. (Growth package).
</li>
<li>
Marketing Automation (In-App Messaging): Display In-App/website popup messages using multiple display types on your website (popups, corner widgets, website bars). Announce a limited time offer or sale, offer a coupon code, or market virtually anything to your visitors (Growth package).
</li>
<li>
Canned (Saved) Replies: Use simple keyboard shortcuts to access saved replies and quickly respond to commonly asked questions . Our Premium plans allow for unlimited Canned Replies and our free chat package allows for up to 5.
</li>
<li>
File Sharing: Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both (Professional package).
</li>
<li>
User/Agent is Typing a Message…: Now you don’t need to wonder if the person you’re chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes live chat more enjoyable.
</li>
<li>
Desktop Notifications: Make sure you don’t miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.
</li>
<li>
Chat Broadcast: With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their immediate availability.
</li>
<li>
Chat Transfer: Transfer a chat message back and forth with other available online chat agents and provide a private message to provide additional details with the transfer.
</li>
<li>
Custom Banners, Colors, and Themes: Formilla Live Chat software allow you to customize your chat widgets to match your site. Change the color of the livechat button/widget, chat message and font color, backgrounds, etc.
</li>
<li>
Advanced Customization: Formilla Live Chat software gives you the ability to stretch the width and height of the live chat button, and control the location down to the pixel. You get access to the CSS for your widget to make it look perfect. Upload your own online and offline images to use in your header, footer, etc. to encourage customers to start a conversation! (Premium option)
</li>
<li>
Require Email Address: Before visitors start a conversation, you can require them to supply their email address first.
</li>
<li>
Contacts Management: We’ll store your contacts in Formilla whenever you have a conversation, or receive one while offline. You can segment contacts automatically into separate groups to target them effectively. You can also tag high-value prospects for follow-up, as VIP customers, or really anything else. Use our super fast search and filtering options to find your contacts quickly.
</li>
<li>
Chat Button Location: Easily move the position of the live chat box & button to the bottom left or right of your website with our customization options.
</li>
<li>
Multiple Agents: Our Premium packages start with two live chat agents, and you can add additional live chat agents to support incoming conversations from your customers.
</li>
<li>
Offline Chats: Formilla Live Chat software automatically displays as an offline version of the chat box on your site when you’re unavailable to livechat. You can manage offline messages via email as Formilla will send you a transcript of the message.
</li>
<li>
Integrate with hundreds of apps using Zapier: Automatically post livechat transcripts directly to your favorite apps using Zapier. Hundreds of apps are supported, including email marketing tools, CRMs, ticket systems, and a lot more (e.g. Mailchimp, Constant Contact, Pipedrive, Infusionsoft, Zendesk, etc.). This is a Premium package option.
</li>
<li>
Help Desk: The Conversation History/helpdesk allows you to search by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla Live Chat account.
</li>
<li>
Export Email Data: Formilla Live Chat software allows you to export your customers’ email addresses from the Conversation History inbox.
</li>
<li>
Add Private Comments: Formilla gives you the ability to add private comments to any historical record in your Conversation History.
</li>
<li>
Visitor Technical Info: Formilla Conversation History includes the customer’s technical details such as operating system, browser, screen resolution, etc. Also, view visitor technical info during a live chat.
</li>
<li>
Custom Attributes: Pass in custom data fields from your website to Formilla for easier tracking such as account IDs, customer IDs, name, phone, and more.
</li>
<li>
Robust APIs: Push your data to Formilla to track advanced customer behavior with our Javascript and REST APIs. Track last order date, member signup date, total amount spent, or anything else.
</li>
<li>
Get started immediately with our free live chat package that comes with 15 days of premium services as well.
</li>
</ul>
Popular Use Cases for Live Chat:
There are a variety of reasons you might be interested in adding a live chat feature to your site. Most commonly, site owners are looking to chat in real-time with visitors in order to offer better customer service or to generate sales.
Live Chat for Customer Service
Data from ecommerce platform Shopify shows that “businesses that respond to a customer’s chat within five minutes are 69% more likely to get a sale.” Customers don’t like hunting around for information or waiting for responses, and live chat offers the best possible customer experience. A live chat customer service agent can speak directly to a customer, providing a personal experience leading to increased customer satisfaction.
One of the benefits of live chat that businesses often overlook is the ability to learn directly from customers. Speaking to a customer who came to your site looking to solve a problem or answer a question gives you valuable insight into how real people interact with your website. Live chat customer service also helps keep customer interactions on-site, rather than seeing frustrated customers take their complaints to a public forum like social media.
Live Chat for Marketing
Live chat can help in multiple ways throughout the purchase funnel for your business. Talking to real human beings is one of the ways we are all most comfortable learning about new products and services, and a skilled marketer communicating to site visitors via a live chat widget can provide great opportunities to educate and engage potential customers.
A live chat widget is an effective way to increase your visitor-to-lead conversion rate. By engaging potential customers right away, you’re reducing the number of visitors who “bounce” off your site. And you can also use live chat to pre-qualify leads, determining a visitor’s actual interest level in what you have to offer.
Live Chat for Sales
Using live chat to help convert site visitors into customers is often referred to as “conversational sales.” Your live chat sales team can help visitors find the products or services they are looking for quickly, can nurture leads brought to the site by marketing programs, and can answer ordering or billing questions as needed to offer a smooth transaction experience.
Live chat is also a great opportunity for a sales agent to schedule a product demonstration or training session, which can be especially helpful for sites that provide things like business software. And agents can also encourage satisfied customers to share their contact information as part of the chat, in order to continue the personalized interaction in the future.
Read more about <a href="https://www.formilla.com/blog/how-to-add-live-chat-plugin-app-for-your-site/" title="live chat use cases" rel="nofollow ugc">live chat use cases</a> on our blog.
How can live chat bots help businesses?
The uses of live chat bots on business websites are varied, but can be broadly categorized into customer service, marketing, and sales tasks. Automated chat bots can staff the live chat feature on your site when live chat agents aren’t available. The flexibility provided by custom bots makes them an efficient solution for handling common sales and support tasks, while freeing up your team to handle more complex inquiries. For example, you can configure multiple bots across your website based on key landing pages, learn where visitors are at in the sales process by asking them questions and collecting input, and perform specific actions based on visitor selection.
Some of the popular chat bot use cases include:
<ul>
<li>
Triage: A live chat bot can greet site visitors and ask them to choose from several pre-defined answer buttons to guide them down a given path, similar to an automated phone system. For example, the bot can show options such as ‘I’m new & want to learn more’, ‘Track my order’, ‘Change my password’, ‘Technical help’, along with ‘Other’ if nothing matches the reason for their visit, along with a multitude of other button options based on your business needs.
</li>
<li>
Lead Qualification: To collect contact information from site visitors as a means to generate leads, and ask additional qualifying questions to determine the size of the opportunity, gauge the customer’s interest and where they are at in the buying cycle, or route them right to your sales team or even book a demo on your calendar.
</li>
<li>
Scheduling: With the Calendly scheduling feature, a live chat bot can be configured to display your Calendly calendar directly inside the live chat widget for the visitor to choose from any available dates and times for a demo or phone consultation.
</li>
<li>
Frequently Asked Questions: A custom menu-based bot can be used to preemptively answer frequently asked questions from site visitors. For example, let’s say you have a conference event coming up and configure a live chat bot with pre-defined buttons where the visitor can quickly choose from topics such as ticket costs, directions to the event, parking tips, event schedule, guest speakers participating, nearby hotels, and more. This can work for a virtual conference as well.
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ChatGPT Chatbot: A ChatGPT Bot dramatically reduces support time by automatically responding to visitor questions at any time — day or night — using the power of ChatGPT’s Artificial Intelligence. A ChatGPT Bot is different from the other bot types since it allows visitors to enter a free-form question, and replies with the most relevant answer based on how it has been trained over time.
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Live Chat by Formilla – Real-time Chat & Chatbots Plugin

Live chat software with real-time visitor monitoring and chatbots! Live chat with your visitors for free or use a chatbot to automate self-help.

Chatbot for WordPress by Collect.chat ⚡️ vs Live Chat by Formilla – Real-time Chat & Chatbots Plugin