wesg

<p>Comment Connection is a plugin that turns an element of comment text to a link for a previous comment. Whenever an author uses @<em>commenter</em>, the text after @ is automatically linked to the previous comment it refers to.</p>
<p>The plugin works by searching each comment for an occurance of @. Where it finds one, the plugin searches the comment database for a comment on the same post written by the person being referenced. By doing it this way, the plugin only adds one database query for each referencing comment.</p>
<p>If the type after the @ symbol does not correspond to a comment, no changes are made.</p>
<p>Currently tested successfully with the most current version of WP, 2.7. If you have trouble with earlier versions, or even have it work properly on earlier versions, please let me know.</p>
<p>For a complete list of the changes from each version, please visit <a href="http://www.wesg.ca/2008/04/wordpress-plugin-comment-connection/#changelog" rel="nofollow ugc">the plugin homepage</a>.</p>
<p>Be sure to check out my other plugins at <a href="https://wordpress.org/extend/plugins/profile/wesg" rel="ugc">my WordPress profile</a>.</p>
<h4>USAGE</h4>
<p>Inside a comment, write @<em>commenter</em> where <em>commenter</em> is the name of the author you are replying to. The plugin will successfully find a link when the commenter text is followed by a new line, colon (:), comma (,) or a dash (-).</p>
<h4>LIMITATIONS</h4>
<ol>
<li><em>Commenter</em> must be an exact match of the original author’s name.</li>
<li>Many database queries can occur for a post with many referencing comments.</li>
<li>Only links to the last comment made by commenter (ie. if the commenter writes many comments before the @, the most recent one is linked to).</li>
</ol>


Comment Connection

Comment Connection is a Wordpress plugin that automatically links comments as authors reply to each other.

aviplugins.com

<p>Use this plugin to create your very own customer support system. Let customers of your site to generate a support ticket whenever they require assistance from you, and you will be able to solve their issues by posting replies to the tickets. The customers will get email notifications when you post a reply message to the ticket.</p>
<ul>
<li>Registered Users / Customers can create support tickets.</li>
<li>Customers can search tickets from tickets list.</li>
<li>Admin can reply on support tickets from admin panel.</li>
<li>Files can be attached to the reply messages. Supported files that can be uploaded are jpg, jpeg, png, gif, doc, docx, pdf, zip ( Multiple files can be attached in the <a href="https://www.aviplugins.com/wp-support-pro/" rel="nofollow ugc">PRO</a> version with option to select which type of files can be uploaded. )</li>
<li>Ticket can be marked as Open / Closed / Resolved from admin panel. If a customer post a reply in the Resolved ticket the status of the ticket will be changed to Open.</li>
</ul>
<h4>Usage Shortcodes</h4>
<ul>
<li>[create_support] to display cretate new suppor ticket form.</li>
<li>[ticket] to display tickets created by logged in user.</li>
<li>[ticket_search] to display ticket search form.</li>
</ul>
<h4>WP Support (PRO)</h4>
<p>There is a PRO version of this plugin that supports additional features. You can get it <a href="https://www.aviplugins.com/wp-support-pro/" rel="nofollow ugc">here</a> in <strong>USD 2.00</strong></p>
<ul>
<li>Administrators can post replies by logging in to admin panel. Additionally a new user role <strong>Agent</strong> will be created. Administraton can assign this role to the support agents so that they can login to the admin panel and reply to the support tickets. Agents will have limited access (<strong>Only Support Ticket Section</strong>) of the admin panel.</li>
<li>Multiple files can be attached with new tickets and ticket replies.</li>
<li>Create <strong>Custom Fields</strong> in the ticket form.</li>
<li>Create Support Ticket (Widget).</li>
<li>Support Ticket List (Widget). To list recent/ specific tickets in the widget area.</li>
<li>Additional file types are supported in the PRO version. Set supported file types from admin panel.</li>
<li>Manage email contents from admin panel. Emails that are fired when a new ticket is created or admin posts a reply.</li>
<li>Option to list all support tickets submitted by users. So that visitors can view tickets and replies.</li>
<li>Set custom name for the administrator.</li>
<li>Advanced ticket search.</li>
</ul>
<blockquote>
<p>Post your plugin related queries at <a href="https://www.aviplugins.com/support.php" rel="nofollow ugc">https://www.aviplugins.com/support.php</a></p>
</blockquote>


WP Support Ticket

This is a easy to use user support plugin. :)



User Support Solution.

This is best and very simple plugin for support management. thanks.

AWESOMEEEE!!!!

User support plugin. Registered users will be able to create/ reply support tickets. Admin can reply on the tickets from admin panel.

Comment Connection vs WP Support Ticket