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Yin Zhongzhen

<p>This simple plugin automatically sends a notification email to commenters when someone replies to their comment. This feature can be enabled automatically by the site admin, or through an opt-in/opt-out checkbox below comment section on frontend.</p>
<p>It’s best to use it with an email-sending plugin like WP Mail SMTP, and with SMTP or transactional email service like SendGrid or Mailgun. Sending from your server via PHPmailer can cause deliverability issues (email notfications caught in spam).</p>
<p>I loved the original plugin <a href="https://wordpress.org/plugins/comment-reply-notification/" rel="ugc">Comment Reply Notification</a> (by @denishua) for its simplicity but it was abandoned and stopped working years ago. So I forked and revived it to work with the latest PHP and WordPress. I also improved some wording, removed unnecessary author links in the email notifications, and also keep it more updated. Credits to Denis who first hacked it 5 years ago, and later Walter for fixing string escapes.</p>
<h4>Features:</h4>
<ul>
<li>Feature modes – disabled, author/admin replies only, automatically, checkbox opt-in.</li>
<li>Edit email notification – subject and message.</li>
<li>[year] shortcode for dynamic year in email templates.</li>
<li>Developer-friendly hook for adding custom shortcodes.</li>
<li>Fixes issue with email notifications for moderated comments.</li>
<li>Can delete plugin options – after deactivation.</li>
</ul>


Comment Reply Email

Commenters can receive email notifications of replies to their comments.

aviplugins.com

<p>Use this plugin to create your very own customer support system. Let customers of your site to generate a support ticket whenever they require assistance from you, and you will be able to solve their issues by posting replies to the tickets. The customers will get email notifications when you post a reply message to the ticket.</p>
<ul>
<li>Registered Users / Customers can create support tickets.</li>
<li>Customers can search tickets from tickets list.</li>
<li>Admin can reply on support tickets from admin panel.</li>
<li>Files can be attached to the reply messages. Supported files that can be uploaded are jpg, jpeg, png, gif, doc, docx, pdf, zip ( Multiple files can be attached in the <a href="https://www.aviplugins.com/wp-support-pro/" rel="nofollow ugc">PRO</a> version with option to select which type of files can be uploaded. )</li>
<li>Ticket can be marked as Open / Closed / Resolved from admin panel. If a customer post a reply in the Resolved ticket the status of the ticket will be changed to Open.</li>
</ul>
<h4>Usage Shortcodes</h4>
<ul>
<li>[create_support] to display cretate new suppor ticket form.</li>
<li>[ticket] to display tickets created by logged in user.</li>
<li>[ticket_search] to display ticket search form.</li>
</ul>
<h4>WP Support (PRO)</h4>
<p>There is a PRO version of this plugin that supports additional features. You can get it <a href="https://www.aviplugins.com/wp-support-pro/" rel="nofollow ugc">here</a> in <strong>USD 2.00</strong></p>
<ul>
<li>Administrators can post replies by logging in to admin panel. Additionally a new user role <strong>Agent</strong> will be created. Administraton can assign this role to the support agents so that they can login to the admin panel and reply to the support tickets. Agents will have limited access (<strong>Only Support Ticket Section</strong>) of the admin panel.</li>
<li>Multiple files can be attached with new tickets and ticket replies.</li>
<li>Create <strong>Custom Fields</strong> in the ticket form.</li>
<li>Create Support Ticket (Widget).</li>
<li>Support Ticket List (Widget). To list recent/ specific tickets in the widget area.</li>
<li>Additional file types are supported in the PRO version. Set supported file types from admin panel.</li>
<li>Manage email contents from admin panel. Emails that are fired when a new ticket is created or admin posts a reply.</li>
<li>Option to list all support tickets submitted by users. So that visitors can view tickets and replies.</li>
<li>Set custom name for the administrator.</li>
<li>Advanced ticket search.</li>
</ul>
<blockquote>
<p>Post your plugin related queries at <a href="https://www.aviplugins.com/support.php" rel="nofollow ugc">https://www.aviplugins.com/support.php</a></p>
</blockquote>


WP Support Ticket

This is a easy to use user support plugin. :)



User Support Solution.

This is best and very simple plugin for support management. thanks.

AWESOMEEEE!!!!

User support plugin. Registered users will be able to create/ reply support tickets. Admin can reply on the tickets from admin panel.

Comment Reply Email vs WP Support Ticket