sujitale07

Connectapre adds a smart click-to-chat button for WhatsApp, routing visitors to the right agent based on country, business hours, login status, scroll position, and more. With multi-agent support, dynamic greetings, and conversion tracking, Connectapre ensures conversations start at the right moment.
<h3>Disclaimer</h3>
WhatsApp is a registered trademark of Meta Platforms, Inc. 
This plugin is not affiliated with, endorsed, or sponsored by Meta or WhatsApp.
<h3>Highlights</h3>
<ul>
<li>Configure the basics: business name, CTA copy, display delay, scroll trigger, and offline visibility.</li>
<li>Store unlimited WhatsApp agents with photos, greetings, locations, and a default pick.</li>
<li>Define reusable dynamic fields that generate <code>{placeholders}</code> for message templates.</li>
<li>Choose from 20 pre-built WhatsApp button styles and position them in any corner.</li>
<li>Works with the default WordPress media library and settings API.</li>
</ul>
A starter translation template (<code>languages/connectapre-smart-contact-button-en_US.po</code>) is included so you can localize the interface quickly.
<h3>Usage</h3>
General tab 
– Fill in the business info and CTA text. 
– Set timing options (seconds after load, % scrolled). 
– Toggle “Hide When Offline” and “Enable WhatsApp CTA”.
Agents tab 
– Add rows for each representative, including photo, phone, greeting, and location. 
– Use the radio button to mark the default agent. 
– The “Is Offline” checkbox stores status metadata (front-end logic can hook into it).
Dynamic Fields tab 
– Create reusable tokens such as <code>{FirstName}</code> or <code>{Referrer}</code> by filling Name and Value. 
– Callables are auto-generated so you can reference them in templates or custom integrations.
Styling & Position tab 
– Pick one of 20 predesigned WhatsApp button skins. 
– Anchor the widget to top-left, top-right, bottom-left, or bottom-right. 
– Preview updates in real time before saving.
<h3>External services</h3>
This plugin connects to several third-party APIs to provide location-based agent routing and location search features.
<ol>
<li>
Photon API (photon.komoot.io)
<ul>
<li>Usage: Handles search queries in the admin settings to help you find and select locations for your agents.</li>
<li>Data Sent: Search query strings (e.g., “New York”).</li>
<li>Links: <a href="https://www.komoot.com/terms-of-service" rel="nofollow ugc">Terms of Use</a>, <a href="https://www.komoot.com/privacy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
</li>
<li>
Nominatim API (nominatim.openstreetmap.org)
<ul>
<li>Usage: Converts visitor GPS coordinates (latitude/longitude) into address details (reverse geocoding) to route them to the nearest agent.</li>
<li>Data Sent: Visitor’s latitude and longitude.</li>
<li>Links: <a href="https://operations.osmfoundation.org/policies/nominatim/" rel="nofollow ugc">Usage Policy</a>, <a href="https://wiki.openstreetmap.org/wiki/Privacy_Policy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
</li>
<li>
IP-API.com
<ul>
<li>Usage: Provides fallback location detection (Country, City) based on the visitor’s IP address when GPS access is denied or unavailable.</li>
<li>Data Sent: Visitor’s IP address.</li>
<li>Links: <a href="https://ip-api.com/docs/legal" rel="nofollow ugc">Terms & Privacy</a></li>
</ul>
</li>
<li>
WhatsApp (wa.me)
<ul>
<li>Usage: The core functionality of this plugin redirects visitors to <code>https://wa.me/</code> to initiate chats.</li>
<li>Data Sent: User is redirected to WhatsApp servers.</li>
<li>Links: <a href="https://www.whatsapp.com/legal/terms-of-service" rel="nofollow ugc">Terms of Service</a>, <a href="https://www.whatsapp.com/legal/privacy-policy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
</li>
</ol>
<h3>Roadmap</h3>
<ul>
<li>Respect the enable/disable toggle on the front end.</li>
<li>Add visitor targeting (business hours, country, login state).</li>
<li>Integrate dynamic fields into automatic WhatsApp greeting messages.</li>
<li>Implement uninstall cleanup and conversion tracking options.</li>
</ul>

Connectapre – Smart Contact Button

Connectapre adds a smart click-to-chat button for WhatsApp, routing visitors to the right agent based on country, business hours, login status, scroll …

happyfoxteam

Balu Vaithinathan

HappyFox Helpdesk is a leading market solution offering customer support tools for businesses of different sizes and nature.
With the help desk plugin for WordPress, HappyFox allows you to access several important functions without having to leave your WordPress account.
Here is the list of features offered through this plugin:
<ol>
<li>Convert your blog comments into tickets from WordPress admin dashboard and add replies to those comments without having to leave WordPress.</li>
<li>Enable your HappyFox tickets widget in WordPress dashboard allowing staff to view all the pending and completed tickets and related information.</li>
<li>Activate HappyFox feedback tab on your WordPress pages and blogs allowing your end users to access Knowledge Base or create tickets directly from your website.</li>
<li>Manage the visibility preferences for your registered WordPress users restricting access to ticket widget</li>
</ol>
If you do not have a HappyFox account you can sign up for a 30-day free <a href="http://www.happyfox.com/" rel="nofollow ugc">help desk software</a> trial. No credit card required.

HappyFox Helpdesk

HappyFox plugin for WordPress offers a simple solution for delivering great customer support directly from your Wordpress admin dashboard.

Connectapre – Smart Contact Button vs HappyFox Helpdesk