sujitale07

Connectapre adds a smart click-to-chat button for WhatsApp, routing visitors to the right agent based on country, business hours, login status, scroll position, and more. With multi-agent support, dynamic greetings, and conversion tracking, Connectapre ensures conversations start at the right moment.
<h3>Disclaimer</h3>
WhatsApp is a registered trademark of Meta Platforms, Inc. 
This plugin is not affiliated with, endorsed, or sponsored by Meta or WhatsApp.
<h3>Highlights</h3>
<ul>
<li>Configure the basics: business name, CTA copy, display delay, scroll trigger, and offline visibility.</li>
<li>Store unlimited WhatsApp agents with photos, greetings, locations, and a default pick.</li>
<li>Define reusable dynamic fields that generate <code>{placeholders}</code> for message templates.</li>
<li>Choose from 20 pre-built WhatsApp button styles and position them in any corner.</li>
<li>Works with the default WordPress media library and settings API.</li>
</ul>
A starter translation template (<code>languages/connectapre-smart-contact-button-en_US.po</code>) is included so you can localize the interface quickly.
<h3>Usage</h3>
General tab 
– Fill in the business info and CTA text. 
– Set timing options (seconds after load, % scrolled). 
– Toggle “Hide When Offline” and “Enable WhatsApp CTA”.
Agents tab 
– Add rows for each representative, including photo, phone, greeting, and location. 
– Use the radio button to mark the default agent. 
– The “Is Offline” checkbox stores status metadata (front-end logic can hook into it).
Dynamic Fields tab 
– Create reusable tokens such as <code>{FirstName}</code> or <code>{Referrer}</code> by filling Name and Value. 
– Callables are auto-generated so you can reference them in templates or custom integrations.
Styling & Position tab 
– Pick one of 20 predesigned WhatsApp button skins. 
– Anchor the widget to top-left, top-right, bottom-left, or bottom-right. 
– Preview updates in real time before saving.
<h3>External services</h3>
This plugin connects to several third-party APIs to provide location-based agent routing and location search features.
<ol>
<li>
Photon API (photon.komoot.io)
<ul>
<li>Usage: Handles search queries in the admin settings to help you find and select locations for your agents.</li>
<li>Data Sent: Search query strings (e.g., “New York”).</li>
<li>Links: <a href="https://www.komoot.com/terms-of-service" rel="nofollow ugc">Terms of Use</a>, <a href="https://www.komoot.com/privacy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
</li>
<li>
Nominatim API (nominatim.openstreetmap.org)
<ul>
<li>Usage: Converts visitor GPS coordinates (latitude/longitude) into address details (reverse geocoding) to route them to the nearest agent.</li>
<li>Data Sent: Visitor’s latitude and longitude.</li>
<li>Links: <a href="https://operations.osmfoundation.org/policies/nominatim/" rel="nofollow ugc">Usage Policy</a>, <a href="https://wiki.openstreetmap.org/wiki/Privacy_Policy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
</li>
<li>
IP-API.com
<ul>
<li>Usage: Provides fallback location detection (Country, City) based on the visitor’s IP address when GPS access is denied or unavailable.</li>
<li>Data Sent: Visitor’s IP address.</li>
<li>Links: <a href="https://ip-api.com/docs/legal" rel="nofollow ugc">Terms & Privacy</a></li>
</ul>
</li>
<li>
WhatsApp (wa.me)
<ul>
<li>Usage: The core functionality of this plugin redirects visitors to <code>https://wa.me/</code> to initiate chats.</li>
<li>Data Sent: User is redirected to WhatsApp servers.</li>
<li>Links: <a href="https://www.whatsapp.com/legal/terms-of-service" rel="nofollow ugc">Terms of Service</a>, <a href="https://www.whatsapp.com/legal/privacy-policy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
</li>
</ol>
<h3>Roadmap</h3>
<ul>
<li>Respect the enable/disable toggle on the front end.</li>
<li>Add visitor targeting (business hours, country, login state).</li>
<li>Integrate dynamic fields into automatic WhatsApp greeting messages.</li>
<li>Implement uninstall cleanup and conversion tracking options.</li>
</ul>

Connectapre – Smart Contact Button

Connectapre adds a smart click-to-chat button for WhatsApp, routing visitors to the right agent based on country, business hours, login status, scroll …

Daniel Bachhuber

Alex Mills

Konstantin Kovshenin

Ian Dunn

Andrew Spittle

VarunAgw

SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.
<h3>A few of its features are:</h3>
<ul>
<li>
Allow agents to create/reply tickets using web interface.
</li>
<li>
Customers can create ticket by sending an E-Mail or filling a web based form.
</li>
<li>
Agents can opt to get E-Mail notifications of replies of tickets.
</li>
<li>
Administrator can limit agents access to particular tags.
</li>
<li>
Administrators can see daily/weekly/monthly ticket statistics.
</li>
<li>
Agents can view tickets assigned to them in admin dashboard.
</li>
<li>
Agents can insert predefined replies to the tickets.
</li>
<li>
Agents can add their signature to tickets using one-click.
</li>
<li>
Agents can forward whole conversation to anyone using its E-Mail ID.
</li>
</ul>
To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).

SupportFlow

Running PHP7 and 4.5-alpha-36246 and I just wanted to say that everything works great!  Although I can't read & write code at 100% fluency, I just wanted to post over here so that the theme authors would know that Yes Indeed! Everything's looking great!



So Far So Goo

Finally a simple plugin for ticketing that uses posts types and user roles in WordPress the proper way! I can't wait to integrate it in our network! Yay!

Disclaimer: I haven't tested the email notifications and ticket creation yet.

Nothing more than the most important features

SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

Connectapre – Smart Contact Button vs SupportFlow