cognitiveclass

Add this plugin to your site and let IBM watsonx Assistant help you better support your customers. In a few minutes, you can train watsonx Assistant to answer frequently asked questions, provide useful information and help them navigate your website. And if they want to talk to a human, the plugin can connect them to a real operator via telephone.
This plugin uses IBM watsonx Assistant (formerly Watson Conversation) on the IBM Cloud. You can use it with an IBM Cloud Lite account free of charge and without a need to provide a credit card.
Currently supported features:
<ul>
<li>Take advantage of <a href="https://console.bluemix.net/docs/services/conversation/dialog-overview.html#multimedia" rel="nofollow ugc">Rich responses</a> to add images, pauses, and clickable responses to your chatbot</li>
<li>Use user’s account data such as name in chatbot dialog</li>
<li>Easy VOIP calling powered by Twilio for users to contact a real person if they wish</li>
<li>Simple plugin setup to get your watsonx Assistant chatbot available to users as soon as possible</li>
<li>Control usage of the watsonx Assistant service directly from the plugin settings page</li>
<li>Choose the pages and posts you want the visitors to see the chat bot on</li>
<li>Customize the appearance of the chat box to your preference</li>
</ul>

Chatbot with IBM watsonx Assistant

This plugin allows you to easily add chatbots powered by IBM watsonx Assistant to your website.

Rahi Saiful

Shahin Salehiin

WPCommerz

Darklup

Hive Support

Improve your WordPress customer support with Hive Support – a complete AI and human hybrid helpdesk built for modern WordPress businesses. Manage tickets, run live chat, deploy an AI chatbot trained on your own content, and handle every support request from one clean dashboard inside WordPress.
✨ AI that learns from your own content. Upload your documentation, product pages, or TXT and DOCX files. The AI reads from there and gives specific, accurate answers instead of generic ones.
🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team.
With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times.
Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future.
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/xwEf0D0Yjuk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<a href="https://gethivesupport.com" rel="nofollow ugc">🚀 Get Pro</a> | <a href="https://gethivesupport.com/docs/" rel="nofollow ugc">Docs</a> 
<h3> ✴️ Hive Support Key Features </h3>
✅ Ticket Management System (Free) – Manage unlimited tickets, agents, and customers with customizable filters and statuses.
✅ Business Inbox (Free) – Create and customize multiple support mailboxes. (Web-based and Email Based)
✅ Agent Activity Tracking (Free) – Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support.
✅ AI Chatbot with RAG Knowledge Base (Pro) – Deploy a 24/7 AI chatbot trained on your own documentation, product pages, and uploaded TXT or DOCX files. Accurate, specific answers every time.
✅ AI to Human Handoff (Pro) – When AI cannot help, customers request a live agent. Your team gets notified instantly and takes over the chat with full conversation history.
✅ Live Agent Takeover (Pro) – Agents can take over any active AI chat directly from the WordPress admin panel in real time.
✅ Support Queue with Real-Time Notifications (Pro) – Every handoff request joins a live support queue visible in your WordPress dashboard. Accept, convert to ticket, or dismiss requests from one place.
✅ All Chat History in One Inbox (Pro) – Every AI chat and live chat conversation is stored and fully searchable in your inbox. Returning visitors pick up right where they left off.
✅ Reply Tickets with AI (Pro) – AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send.
✅ Customizable Chatbot (Pro) – Set a custom bot name, upload an avatar, choose brand colors, write custom instructions, and add pre-defined questions.
✅ Live Chat (Pro) – Enable or disable live chat on any page and customize the chat widget appearance. Control who can use live chat — all visitors or logged-in customers only.
<h4> More Features of Hive Support </h4>
<ol>
<li>Manage Support Agents (Free) – Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed.</li>
<li>Ticket Reports (Free) – Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency.</li>
<li>Email Notifications (Free) – Send customizable email notifications to customers and agents, including subject and body text.</li>
<li>Response Templates (Pro) – Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses.</li>
<li>Automation Trigger (Pro) – Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management.</li>
<li>Custom Ticket Fields (Pro) – Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs.</li>
<li>Agent Performance Reports (Pro) – Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity.</li>
<li>Integration Capabilities (Pro) – Hive Support is fully integrated with Telegram, Slack, Discord, and WhatsApp. Also integrates with WooCommerce, EDD, weDocs, BetterDocs, and OpenAI.</li>
</ol>
<h3>🛡️ GDPR Compliant Helpdesk</h3>
Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant.
<h3>📌 Why Choose the Hive Support Plugin for your WordPress Website?</h3>
<h4>⏳ Improved Response Time</h4>
Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster.
<h4>📑 All-inclusive Analytics and Reporting</h4>
Gain insights into common issues, response times, and customer satisfaction to improve your support services.
<h4>🛡️ Better User Experience</h4>
Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions.
<h4>🔗 Integration with Other Tools</h4>
Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability.
📍 Useful Guide for Integrations:
<ul>
<li><a href="https://gethivesupport.com/docs/telegram-integration/" rel="nofollow ugc">Telegram Integration</a></li>
<li><a href="https://gethivesupport.com/docs/slack-integration/" rel="nofollow ugc">Slack Integration</a></li>
<li><a href="https://gethivesupport.com/docs/discord-integration/" rel="nofollow ugc">Discord Integration</a></li>
<li><a href="https://gethivesupport.com/docs/manage-your-tickets-using-whatsapp-with-hive-support/" rel="nofollow ugc">WhatsApp Integration</a></li>
</ul>
<h4>⚙️ How to Use Hive Support on your WordPress Site</h4>
We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 <a href="https://gethivesupport.com/docs/getting-started-with-hive-support/" rel="nofollow ugc"> How to Install the Hive Support.</a> 
<h3>🎉 Other Plugins from WPCommerz</h3>
We offer a range of essential plugins to help you grow your WooCommerce business more efficiently.
✳️ <a href="https://wordpress.org/plugins/guidant/" rel="ugc">WP Guidant:</a> Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly.
✳️ <a href="https://wordpress.org/plugins/darklup-lite-wp-dark-mode/" rel="ugc">Darklup:</a> Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience.

✳️ <a href="https://wordpress.org/plugins/wceazy/" rel="ugc">wcEazy:</a> Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules.

❤️ Loved Hive Support?
<ul>
<li>Join our <a href="https://www.facebook.com/groups/wpcommerz" rel="nofollow ugc">Facebook Group</a></li>
<li>Learn from our tutorials on <a href="https://www.youtube.com/@wpcommerz8042" rel="nofollow ugc">Youtube Channel</a></li>
<li>Or rate Hive Support on <a href="https://wordpress.org/plugins/hive-support/#reviews" rel="ugc">WordPress</a></li>
</ul>
<h3>Privacy Policy</h3>
Hive Support uses <a href="https://appsero.com" rel="nofollow ugc">Appsero</a> SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements.
Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users.
Integrating Appsero SDK DOES NOT IMMEDIATELY start gathering data, without confirmation from users in any case.
Learn more about how <a href="https://appsero.com/privacy-policy/" rel="nofollow ugc">Appsero collects and uses this data</a>.

Hive Support | AI-Powered Help Desk, Live Chat and Chatbot


I've been using the Hive Support plugin for a while now, and I must say, it's an incredible solution for managing customer queries efficiently. It integrates seamlessly into WordPress, making it easy to set up and use.🔹 Key Features I Love:



✔️ User-Friendly Interface – The ticketing system is simple and intuitive, both for admins and customers.✔️ Efficient Ticket Management – Organizing and tracking support requests is smooth, ensuring no query goes unanswered.✔️ Email Notifications – Automatic email updates keep users informed about their ticket status.✔️ Customizable Settings – The flexibility in configuring the plugin to fit my workflow is a big plus.


Excellent Support Ticket System for WordPress!

The All-In-One Help Desk, Live Chat & AI Chatbot Plugin for WordPress.

Chatbot with IBM watsonx Assistant vs Hive Support | AI-Powered Help Desk, Live Chat and Chatbot