cognitiveclass

Add this plugin to your site and let IBM watsonx Assistant help you better support your customers. In a few minutes, you can train watsonx Assistant to answer frequently asked questions, provide useful information and help them navigate your website. And if they want to talk to a human, the plugin can connect them to a real operator via telephone.
This plugin uses IBM watsonx Assistant (formerly Watson Conversation) on the IBM Cloud. You can use it with an IBM Cloud Lite account free of charge and without a need to provide a credit card.
Currently supported features:
<ul>
<li>Take advantage of <a href="https://console.bluemix.net/docs/services/conversation/dialog-overview.html#multimedia" rel="nofollow ugc">Rich responses</a> to add images, pauses, and clickable responses to your chatbot</li>
<li>Use user’s account data such as name in chatbot dialog</li>
<li>Easy VOIP calling powered by Twilio for users to contact a real person if they wish</li>
<li>Simple plugin setup to get your watsonx Assistant chatbot available to users as soon as possible</li>
<li>Control usage of the watsonx Assistant service directly from the plugin settings page</li>
<li>Choose the pages and posts you want the visitors to see the chat bot on</li>
<li>Customize the appearance of the chat box to your preference</li>
</ul>

Chatbot with IBM watsonx Assistant

This plugin allows you to easily add chatbots powered by IBM watsonx Assistant to your website.

missiveapp

In today’s fast-paced world, customers expect fast, reliable service. With so much competition out there, failing to do so can result in decreased brand loyalty.
In the online world, live chat is often the most effective channel of communication. According to eConsultancy:
<blockquote>
Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.
</blockquote>
Missive Chat is the perfect way to interact with visitors and users from your website without creating additional silos of communication.
Key Features
<ul>
<li>Backed by Twilio Chat – Pay as you go Missive Chat works on top of Twilio’s Programmable Chat. To use Missive Chat, you first need to sign up for a Twilio account. The significant advantage of using your own Twilio account is you only pay for your metered usage. With less than 200 active chats per month, it is free. For each additional one, you pay a low fee.</li>
<li>One-to-many One chat can be handled by one or many support employees, either simultaneously or at different times. Let’s say, for example, a customer wants to know why she hasn’t received a product she ordered through your website. A support employee takes the chat, but things turn sideways, and now the customer wants a refund. Instead of telling the customer that he will pass the request to the appropriate team, he @mentions the Finance team, they immediately get access to the chat and refund the customer. The customer leaves happy with the swift response.</li>
<li>Fits your branding The chat widget is highly customizable. The chat’s floating button will live in harmony with your website’s look and feel.</li>
<li>Se habla español, or any other language Is your website not in English? No problem, you can change (or translate) the text of the widget to anything you want.</li>
<li>Schedules With Missive Chat, you can have an online / offline status based on your team’s presence in Missive or via a pre-defined schedule. You will never let a customer guessing whether you’re there to respond or not.</li>
<li>File exchange Both you and the user can easily attach images, PDFs, and other files in the chat. A screenshot is worth a thousand words 😉</li>
</ul>
<h3>Privacy Policy</h3>
Users privacy is very important to us and we make extra effort to not collect data about the users to the maximum extend possible. 
<a href="https://missiveapp.com/privacy" rel="nofollow ugc">Privacy Policy</a>

Missive Live Chat for WordPress

Live chat is often the best way to solve time-sensitive technical issues or to answer sales related questions. In today’s world, failing to give speed …

Chatbot with IBM watsonx Assistant vs Missive Live Chat for WordPress