casserlyprogramming

CP Support a wordpress plugin for tracking tickets and bugs etc. It has been 
designed as a simple to use (and hopefully to follow in code) plugin for wordpress for our company (Casserly Programming).
We hope that this plugin will be useful to all sorts of businesses and we will continue development based on the Github Issues and tracking of issues on 
Wordpress too!
If you have any comments or suggestions, please feel free to contact us and we 
will get back to you as soon as we can. http://casserlyprogramming.com/contact

CP Support

CP Support a wordpress plugin for tracking tickets and bugs etc

simplesupport

SimpleSupport connects your WordPress site to your SimpleSupport helpdesk. Once you enter your publishable key, you get:
<ul>
<li>Support widget — a floating chat/ticket button on every page (or embed it anywhere with <code>[simplesupport]</code>)</li>
<li>Live stats — at-a-glance counts of open, in-progress and waiting tickets right inside wp-admin</li>
<li>One-click dashboard — jump straight to the full SimpleSupport dashboard to read and reply</li>
</ul>
No coding required. Works on any WordPress theme.
Free plan included — sign up at <a href="https://simplesupport.uk" rel="nofollow ugc">simplesupport.uk</a> and get your publishable key in seconds.
<h4>Features</h4>
<ul>
<li>Floating support widget injected automatically into your site footer</li>
<li>Configurable position (bottom-right / bottom-left) and brand colour</li>
<li>Shortcode <code>[simplesupport]</code> to embed the widget on a specific page only</li>
<li>At-a-glance ticket counts (open / in-progress / waiting / total) in wp-admin</li>
<li>Links directly into your SimpleSupport dashboard for full ticket management</li>
</ul>
<h3>External Services</h3>
This plugin connects to the SimpleSupport API (app.simplesupport.uk) to:
<ul>
<li>Load the support widget on your site’s frontend</li>
<li>Display aggregate ticket counts in wp-admin</li>
</ul>
Data sent includes: your publishable key (for authentication) and ticket content entered by your site visitors. No data is sent until you configure a publishable key.
<ul>
<li>Service: SimpleSupport — https://simplesupport.uk</li>
<li>Privacy policy: https://simplesupport.uk/privacy</li>
<li>Terms of service: https://simplesupport.uk/terms</li>
</ul>

SimpleSupport Help Desk

Add a customer support widget to your site and manage tickets from wp-admin. Free plan included — no credit card required.

CP Support vs SimpleSupport Help Desk