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<p>CresentAI Chatbot adds a customizable AI-powered chat widget to your WordPress website.</p>
<h3>Key Features</h3>
<ul>
<li>Quick setup: Signup for free API key from chatbot.cresentai.com</li>
<li>Customization: Adjust colours, modes (expanded/collapsed), titles, prompts, and more via the settings page.</li>
<li>AI responses: Resolve 80% of customer queries without human intervention.</li>
<li>Live Chat Mode: Toggle between live agent and AI responses (e.g., automated during weekends, holidays, or night time).</li>
<li>Multi-user support: Add, remove, or disable agent users.</li>
<li>Analytics: Track customer questions, view statistics, and optimize support.</li>
<li>Conversation tracking: Preview, search past conversations, and mark as handled.</li>
<li>Chat ratings: Allow users to rate sessions (1-5 stars) for feedback and improvement.</li>
<li>Automatic escalation: AI flags unresolved chats for human review.</li>
<li>Trainable AI: Upload documents (Word, PDF, text) or paste content to train the chatbot.</li>
<li>Optional user details collection: Enforce name & email capture before chats (configurable).</li>
</ul>
<p><strong>Important: This plugin requires connection to external services</strong><br />
The plugin loads a JavaScript file from Cloudflare Pages and communicates with the CresentAI backend API.</p>
<p><strong>External services used:</strong></p>
<ol>
<li>
<p><strong>Chatbot frontend script</strong></p>
<ul>
<li>Domain: https://cresentai.pages.dev</li>
<li>Purpose: Loads the chat widget interface and handles frontend rendering & user interaction</li>
<li>What is sent: Only the API key you provide in settings + messages typed by your visitors</li>
<li>When: Every page load (when API key is set)</li>
<li>Links:
<ul>
<li>Terms of Use: https://chatbot.cresentai.com/terms</li>
<li>Privacy Policy: https://chatbot.cresentai.com/privacy-policy</li>
</ul>
</li>
</ul>
</li>
<li>
<p><strong>CresentAI Backend API</strong></p>
<ul>
<li>Domain: https://api2.cresentai.com (API endpoint for chat processing)</li>
<li>Purpose: Processes messages, provides AI responses, handles live chat routing, stores conversation history. All chat data is processed and stored on CresentAI servers.</li>
<li>What is sent: Chat messages, optional visitor name/email (if mandatory collection enabled), site URL, API key</li>
<li>When: When visitor sends message or when mandatory details are collected</li>
<li>Links:
<ul>
<li>Terms of Use: https://chatbot.cresentai.com/terms</li>
<li>Privacy Policy: https://chatbot.cresentai.com/privacy-policy</li>
</ul>
</li>
</ul>
</li>
</ol>
<p>You need to register and get a free API key at https://chatbot.cresentai.com to use this plugin.</p>


CresentAI Chatbot

Free Plug-and-play trainable AI website chatbot with live chat feature. 2 minutes setup, perfect for lead generation, FAQs, and customer support.

Call Agent AI

<p><strong>Call Agent AI lets visitors talk to or chat with an AI assistant directly on your WordPress website.<br />
Instantly handle customer support, lead qualification, and bookings — 24/7, without hiring staff.</strong></p>
<p>Call Agent AI is an AI voice and chat assistant plugin for WordPress that helps businesses automatically handle customer conversations, qualify leads, and book appointments — directly on their website.</p>
<p>Instead of missed messages or delayed responses, your visitors can:<br />
* **Talk to an AI agent in real time<br />
* **Chat instantly to get answers<br />
* **Book appointments or leave contact details<br />
* **Get help anytime, even outside business hours<br />
* **No complex setup. No coding required.</p>
<h4>Two Widget Experiences (Choose What Fits Your Site)</h4>
<ul>
<li><strong>Chat + Voice Widget (Full Widget):</strong> A full assistant experience with both text chat and voice calling in one place.  </li>
<li><strong>Centered Voice Button (Voice-Only):</strong> A clean, centered voice call button for sites that want a simple “tap to talk” experience.</li>
</ul>
<h4>Explore the Features That Power Smarter Conversations with Call Agent AI</h4>
<p>Call Agent AI is more than an answering machine or basic chatbot.<br />
It’s a full AI call + chat system designed to handle real conversations, automate follow-ups, and integrate directly into your business workflow.<br />
Whether you need 24/7 call handling, smarter lead capture, or seamless CRM sync, every feature is built to save time, reduce missed opportunities, and scale customer conversations effortlessly.</p>
<ul>
<li><strong>AI Voice & Chat Assistant for WordPress</strong> – Let visitors talk to or chat with an AI assistant directly on your website — in real time.</li>
<li><strong>24/7 AI Call Answering</strong> – Answer customer calls instantly, day or night, so you never miss leads or support requests.</li>
<li><strong>Realistic, Human-Like AI Voice</strong> – Natural conversations with interruptible speech for a more human experience.</li>
<li><strong>AI Appointment Scheduling</strong> – Book, reschedule, and confirm appointments automatically with email and SMS reminders.</li>
<li><strong>Multilingual & Multi-Accent Support</strong> – Serve global audiences with AI that speaks multiple languages and accents.</li>
<li><strong>Real-Time Call & Chat Logs</strong> – Capture every conversation accurately for records, training, and follow-ups.</li>
<li><strong>Automated Follow-Ups & Reminders</strong> – Send confirmations, updates, and next-step messages automatically after calls.</li>
<li><strong>Zoho CRM Integration</strong> – Sync calls, leads, and outcomes to <strong>Zoho CRM</strong> so your team always has context and follow-up details.</li>
<li><strong>Integrations via Webhooks (Connect Your Favorite Apps)</strong> – Trigger automations in your tools using <strong>webhooks</strong> — send conversation outcomes to CRMs, helpdesks, Slack, Zapier-like workflows, and more.</li>
<li><strong>Customizable AI Assistant</strong> – Configure your AI’s personality, knowledge base, and responses from the Call Agent AI dashboard.</li>
<li><strong>Customizable AI Workflows</strong> – Control how your AI responds, routes calls, schedules appointments, and triggers actions — no code required.</li>
<li><strong>Flexible Widget Placement</strong> – Display the widget in any corner of your site or embed it anywhere using shortcodes.</li>
<li><strong>Shortcode & Widget Support</strong> – Add the AI assistant to pages, posts, sidebars, or widget areas.</li>
<li><strong>Mobile-Responsive Design</strong> – Works seamlessly on desktop, tablet, and mobile devices.</li>
<li><strong>Secure & Reliable</strong> – All data is transmitted securely and is end-to-end encrypted.</li>
</ul>
<h4>Who This Plugin Is For</h4>
<p>Call Agent AI is ideal for:</p>
<ul>
<li>Small businesses & service providers  </li>
<li>Agencies and consultants</li>
<li>E-commerce and local businesses</li>
<li>SaaS companies and startups</li>
<li>WordPress site owners who want automated customer support</li>
</ul>
<p>If your website receives questions, calls, or booking requests — this plugin helps you handle them automatically.</p>
<h4>How It Works</h4>
<ol>
<li>Create a free account on <a href="https://admin.callagentai.com" rel="nofollow ugc">Call Agent AI</a></li>
<li>Set up your AI assistant (voice, chat, knowledge, behavior)</li>
<li>Generate your API token and access your Assistant ID</li>
<li>Install this plugin on your website and enter the required credentials</li>
<li>Your AI assistant is live on your WordPress site!</li>
</ol>
<h4>Popular Use Cases</h4>
<ul>
<li>AI Customer Support – Answer questions automatically, 24/7</li>
<li>Lead Generation – Collect names, emails, and phone numbers</li>
<li>FAQ Automation – Answer common questions automatically and reduce repetitive inquiries</li>
<li>Appointment Booking – Help visitors schedule calls or meetings</li>
<li>Product & Service Recommendations – Guide customers to the right products for them</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>A Call Agent AI account (free trial available)</li>
<li>An active AI assistant</li>
<li>API token from your Call Agent AI dashboard</li>
</ul>
<h3>Usage</h3>
<h4>Basic Usage</h4>
<p>Once configured, the widget will automatically appear on all pages of your site based on your position setting.</p>
<h4>Shortcode Usage</h4>
<p>Add the widget to specific pages or posts:</p>
<pre><code>[callagai_widget]
</code></pre>
<p>Use custom settings per page:</p>
<pre><code>[callagai_widget api_token="your-token" assistant_id="your-assistant-id" position="bottom-right"]
</code></pre>
<h4>Widget Usage</h4>
<ol>
<li>Go to Appearance > Widgets</li>
<li>Drag “Call Agent AI” widget to your desired widget area</li>
<li>Configure the widget settings (or leave empty to use global settings)</li>
<li>Save</li>
</ol>
<h3>Support</h3>
<p>For support, please visit:<br />
* Documentation: <a href="https://callagentai.gitbook.io/docs/installation-and-setup/voice-and-chatbot-web-agent/wordpress" rel="nofollow ugc">https://callagentai.gitbook.io/docs/</a><br />
* Email: accounts@callagentai.com<br />
* Dashboard: <a href="https://admin.callagentai.com" rel="nofollow ugc">https://admin.callagentai.com</a></p>
<h3>Privacy</h3>
<p>This plugin connects to Call Agent AI servers to provide AI conversation functionality. When users interact with the widget:<br />
* Audio/text data is transmitted to Call Agent AI servers for processing<br />
* Conversations are stored for analytics and improvement<br />
* No personal data is collected without user consent<br />
* All data transmission is encrypted via HTTPS/WSS</p>
<p>For more information, see:<br />
* <a href="https://callagentai.com/data-privacy-policies" rel="nofollow ugc">Call Agent AI Privacy Policy</a><br />
* <a href="https://callagentai.com/ai-terms-and-conditions" rel="nofollow ugc">Call Agent AI Terms of Service</a></p>
<h3>Third-Party Services</h3>
<p>This plugin relies on CallAgentAI, an external AI service, to provide voice call and chat functionality.</p>
<p><strong>Service Provider:</strong> Call Agent AI<br />
<strong>Website:</strong> <a href="https://callagentai.com/wordpress-ai-voice-chat-assistant/" rel="nofollow ugc">https://callagentai.com</a><br />
<strong>Dashboard:</strong> <a href="https://admin.callagentai.com" rel="nofollow ugc">https://admin.callagentai.com</a></p>
<p><strong>What data is sent:</strong><br />
* Audio data during voice calls<br />
* Text messages during chat conversations<br />
* Your API token and Assistant ID for authentication</p>
<p><strong>Legal Documents:</strong><br />
* Terms of Service: <a href="https://callagentai.com/ai-terms-and-conditions/" rel="nofollow ugc">https://callagentai.com/ai-terms-and-conditions</a><br />
* Privacy Policy: <a href="https://callagentai.com/data-privacy-policies/" rel="nofollow ugc">https://callagentai.com/data-privacy-policies</a></p>


Call Agent AI – Voice & Chat Assistant

Add AI voice calls and chat to your WordPress site to automate customer support, capture leads, and book appointments 24/7.

CresentAI Chatbot vs Call Agent AI – Voice & Chat Assistant