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CresentAI Chatbot adds a customizable AI-powered chat widget to your WordPress website.
<h3>Key Features</h3>
<ul>
<li>Quick setup: Signup for free API key from chatbot.cresentai.com</li>
<li>Customization: Adjust colours, modes (expanded/collapsed), titles, prompts, and more via the settings page.</li>
<li>AI responses: Resolve 80% of customer queries without human intervention.</li>
<li>Live Chat Mode: Toggle between live agent and AI responses (e.g., automated during weekends, holidays, or night time).</li>
<li>Multi-user support: Add, remove, or disable agent users.</li>
<li>Analytics: Track customer questions, view statistics, and optimize support.</li>
<li>Conversation tracking: Preview, search past conversations, and mark as handled.</li>
<li>Chat ratings: Allow users to rate sessions (1-5 stars) for feedback and improvement.</li>
<li>Automatic escalation: AI flags unresolved chats for human review.</li>
<li>Trainable AI: Upload documents (Word, PDF, text) or paste content to train the chatbot.</li>
<li>Optional user details collection: Enforce name & email capture before chats (configurable).</li>
</ul>
Important: This plugin requires connection to external services 
The plugin loads a JavaScript file from Cloudflare Pages and communicates with the CresentAI backend API.
External services used:
<ol>
<li>
Chatbot frontend script
<ul>
<li>Domain: https://cresentai.pages.dev</li>
<li>Purpose: Loads the chat widget interface and handles frontend rendering & user interaction</li>
<li>What is sent: Only the API key you provide in settings + messages typed by your visitors</li>
<li>When: Every page load (when API key is set)</li>
<li>Links:
<ul>
<li>Terms of Use: https://chatbot.cresentai.com/terms</li>
<li>Privacy Policy: https://chatbot.cresentai.com/privacy-policy</li>
</ul>
</li>
</ul>
</li>
<li>
CresentAI Backend API
<ul>
<li>Domain: https://api2.cresentai.com (API endpoint for chat processing)</li>
<li>Purpose: Processes messages, provides AI responses, handles live chat routing, stores conversation history. All chat data is processed and stored on CresentAI servers.</li>
<li>What is sent: Chat messages, optional visitor name/email (if mandatory collection enabled), site URL, API key</li>
<li>When: When visitor sends message or when mandatory details are collected</li>
<li>Links:
<ul>
<li>Terms of Use: https://chatbot.cresentai.com/terms</li>
<li>Privacy Policy: https://chatbot.cresentai.com/privacy-policy</li>
</ul>
</li>
</ul>
</li>
</ol>
You need to register and get a free API key at https://chatbot.cresentai.com to use this plugin.

CresentAI Chatbot

Free Plug-and-play trainable AI website chatbot with live chat feature. 2 minutes setup, perfect for lead generation, FAQs, and customer support.

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