david

This plugin relies on a 3rd party service, <a href="https://deskdingo.com" rel="nofollow ugc">DeskDingo</a>. Your website’s visitors will see a chat widget on your website and messages sent between you and visitors will be collected and sent to DeskDingo, along with basic visitor behavior and traffic data. All data collected is used only to help you provide live chat support to your visitors. No data is sold or shared with any other 3rd party service.
You can review DeskDingo’s <a href="https://deskdingo.com/privacy-policy.html" rel="nofollow ugc">Privacy Policy</a> and <a href="https://deskdingo.com/terms-of-service.html" rel="nofollow ugc">Terms of Service</a>.

DeskDingo

Enable DeskDingo live chat widget on your website.

SSPS

Kreechat is a live-chat widget developed by SSPS Ltd. It gives you an easily modifiable chat widget for your WordPress website, connecting it to the Kreechat support platform.
Developed by Kristian Lalov, Kristian Lachev, and Kristiyan Danchov.
<h4>Features</h4>
<ul>
<li>Light and Dark mode</li>
<li>File exchange</li>
<li>Text chat</li>
<li>Customizable chat display name</li>
<li>Customizable welcome message</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>WordPress 6.5 or higher — The chat widget uses the Script Modules / Interactivity API introduced in WordPress 6.5. The plugin will not activate on older versions.</li>
<li>PHP 7.4 or higher</li>
</ul>
<h3>External services</h3>
In order for the Kreechat plugin to work with our external messaging app, it communicates with our external API. 
We use our external API to store and retrieve multiple important things.
widget/partials/api.js:6 const response = await fetch(“https://us1.kreechat.app/server/get-wordpress-messages”,{: 
Retrieve the messages once a user opens the Kreechat widget. It sends the stored kreechat_token and the email of the user to our servers. 
Terms of service: https://www.kreechat.com/privacy-policy/
widget/partials/script.js:280 const response = await fetch(‘https://us1.kreechat.app/server/send-wordpress-file’, {: 
Stores files on our server sent by the Kreechat widget. The company wordpress token is sent to the server. 
Terms of service: https://www.kreechat.com/privacy-policy/
$api_url = ‘https://us1.kreechat.app/server/create-wordpress-ticket’; 
Creates a ticket when a new user opens the Widget and enters their email address. We send the company wordpress token and email to the server. This endpoint is used when a user opens the chat for the first time. 
Terms of service: https://www.kreechat.com/privacy-policy/
includes/api-handler.php:35 $api_url = ‘https://us1.kreechat.app/server/register-wp-token’;: 
Registers the WordPress token which the user has created previously inside of the Kreechat application. 
Terms of service: https://www.kreechat.com/privacy-policy/
includes/api-handler.php:174 $api_url = ‘https://us1.kreechat.app/server/unregister-wordpress-token’;: 
Deletes and unregisters the WordPress token previously registered. Nothing is sent to the Kreechat servers. Only the origin of the request. 
Terms of service: https://www.kreechat.com/privacy-policy/
widget/partials/script.js:48 await fetch(‘https://us1.kreechat.app/server/new-url’, {: 
Saves each visited route of the website the user is currently on for display inside of the Kreechat app. Sends the saved company wordpress token to our servers. 
Terms of service: https://www.kreechat.com/privacy-policy/
/${message?.path}: 
Retrieves a file from our servers. The message id alongside the company wordpress token are sent to our servers. 
Terms of service: https://www.kreechat.com/privacy-policy/
wp_enqueue_script(‘socketio-client’, plugin_dir_url(FILE) . ‘assets/js/socket.io.min.js’, [], ‘4.7.5’, true);: 
Kreechat uses socket.io for real-time communication between our servers and the Kreechat plugin. 
Terms of service: https://www.kreechat.com/privacy-policy/
widget/partials/sockets.js:203 const response = await fetch(‘https://us1.kreechat.app/server/get-wordpress-jwt’, {: 
This endpoint is used to create a secure JWT for our socket communication. It sends the company token to our servers when the token has expired or when a new connection is made. 
Terms of service: https://www.kreechat.com/privacy-policy/

Kreechat

Kreechat is a free live-chat widget that lets you add real-time customer support to your WordPress site.

DeskDingo vs Kreechat