Danny van Kooten

ibericode

Thomas Maier

Help Scout integration for Easy Digital Downloads is a WordPress plugin that will show customer information right from your Help Scout dashboard.
Activating the plugin and configuring the integration will add the following information to your Help Scout dashboard:
<ul>
<li>The name of the customer and link to the profile page in EDD</li>
<li>All purchased “downloads”</li>
<li>Orders with status and link to payment providers</li>
</ul>
If using the Software Licensing add-on, the following information is shown as well:
<ul>
<li>License keys. Links to the site manager in Easy Digital Downloads.</li>
<li>Active sites, with a link to deactivate the license for the given site.</li>
<li>Links to purchase an upgrade directly</li>
</ul>
When using Easy Digital Downloads with Recurring Payments:
<ul>
<li>Subscriptions and their status</li>
</ul>
How to install and configure
Have a look at the <a href="https://wordpress.org/plugins/edd-helpscout/installation/" rel="ugc">installation instructions</a>.
Please note that Help Scout changed their App interface. This plugin uses custom legacy apps, which you can learn more about <a href="https://secure.helpscout.net/apps/custom" rel="nofollow ugc">here</a>.
More information
<ul>
<li>Developers; follow or contribute to the <a href="https://github.com/webzunft/edd-helpscout" rel="nofollow ugc">plugin on GitHub</a></li>
<li>Other <a href="https://profiles.wordpress.org/webzunft/#content-plugins" rel="nofollow ugc">WordPress plugins</a> by Thomas Maier</li>
</ul>

Help Scout integration for Easy Digital Downloads

Thanks for the updating the plugin, and for your support, this plugin has been very useful.

Works great!

This plugin is indispensable for an EDD shop using Help Scout. It bridges the gap between the two apps, saving support agents time. It works perfectly.

Thank you Thomas for picking up development of the plugin and Danny for launching it years ago.

Indispensable

If you are using Easy Digital Downloads, and run your support through Helpscout this plugin is a must.

It's really simple, and it works. It saves me tons of time looking up customer records, licences, processing refunds, etc. Really makes Helpscout a much more viable tool for running your customer support and technical support.

@webzunft Thank you so much for taking this plugin over and getting it working again. I was rather upset when it stopped working, and appeared to be no longer supported.

Makes my workday so much easier

We have been using this for a couple of years. Works amazingly well. Huge timesaver!

Great

Using the plugin on two websites with thousands of customers, and the plugin has saved us hours of time and efforts! 
It's easy to look up customer records with a single click and manage their Licenses. 

Thanks a ton, Thomas, for sharing your fantastic work with us! 

Huge time saver!

Before doing my support rounds on Help Scout I decided to installed this. I've just installed it and got it up and running in less than 5 minutes.

After that I dove into my support tickets and I could immediately tell this is going to be a huge timesaver.

Thanks a lot for creating this!

This is going to be a huge timesaver

I am using this plugin on both of my EDD stores for LoginPress and Analytify.

Helps in support management a lot.

Excellent Work!

Thanks so much for developing this plugin. It's really enormously helpful for anyone using EDD.

Hugely helpful


This plugin saves us time and allows us to provide better and faster service.


Thank you


There's no way around to this widget, when you use EDD and offer support via HelpScout!


Must have!

Easy Digital Downloads integration for Help Scout. Shows purchase information right from your Help Scout interface.

Dan Griffiths

The new Beacon feature from Help Scout is AWESOME! But… customizing it if you aren’t familiar with JavaScript can be a pain. Let us do the customization for you! Beacon For Help Scout is a simple but powerful plugin for integrating Beacons into WordPress quickly and easily. Simply follow the directions on the <a href="https://wordpress.org/plugins/beacon-for-helpscout/installation/" rel="ugc">installation tab</a>, and you’ll be up and running in no time!
Follow this plugin on <a href="https://github.com/evertiro/Beacon-For-Helpscout" rel="nofollow ugc">GitHub</a>

Beacon For Help Scout

Installed, configured, and live in less than 5 minutes. Brilliant work.



Does what it says on the box - fast.

I just set this up for the Easy Digital Downloads website and it worked perfectly right out of the box.
Definitely recommended.



Works great for me!

Super simple to set up, put time back in my day. Great plugin!



Super simple, love it

Well done!

Integrate Help Scout Beacons with your WordPress site... without dealing with messy JavaScript!

Help Scout integration for Easy Digital Downloads vs Beacon For Help Scout