Egentify, Inc.

Turn your WooCommerce store into a 24/7 support team that never sleeps. Egentify adds an AI customer support agent (an AI chatbot) to your storefront that answers product questions, tracks orders, and resolves common issues in plain language, using your real products, pages, and policies so its answers stay accurate.
Today’s shoppers expect instant answers, and when they have to wait, they leave. Egentify replies in seconds, day or night, so customers get help the moment they need it and your team stops drowning in the same repetitive questions. The result is happier customers, faster resolutions, and fewer lost sales.
And you are always in control. From your Egentify dashboard you can watch live chats as they happen, jump in to take over any conversation, reply to customers yourself, and manage support tickets, all in one place. The AI handles the routine, so you can focus on the conversations that matter.
What your customers get
<ul>
<li>Instant answers to product and order questions, any time of day</li>
<li>Order tracking and product search right inside the chat</li>
<li>Natural, conversational help instead of clunky menus</li>
</ul>
What you get
<ul>
<li>An AI chat widget on your storefront, matched to your brand: color, position, welcome message, and quick-reply buttons</li>
<li>A live dashboard to monitor conversations, take over and reply to any chat, and manage support tickets in a built-in help desk</li>
<li>Live chat, email, and AI-powered ticketing included, with voice support added on paid plans</li>
<li>Answers grounded in your real catalog and store content, so the AI stays accurate</li>
<li>Less time on repetitive questions, more time for the customers who need you</li>
</ul>
Answers grounded in your real store data
Egentify does not guess. It reads your actual WooCommerce catalog, product details, pages, and store policies to answer questions, and it can look up a customer’s order to give real tracking and status updates right inside the chat. You can also add a supplemental knowledge base for things the AI would not otherwise know, like a current sale or active coupon codes. The result is accurate, on-brand answers instead of the vague replies shoppers expect from a generic bot.
Stay in control with live takeover
Every conversation streams to your Egentify dashboard in real time. Watch the AI work, and step in whenever you like: take over a chat, reply to a customer yourself, or follow up later as a support ticket. You decide how much the AI handles and exactly when a human takes the wheel.
Make it yours
Match the chat widget to your storefront in minutes. Set your brand color, choose where it sits and how far in from the edges, round the corners to taste, write your own welcome message, and add quick-reply buttons that point customers to the questions you most want to answer first. Let it appear automatically on every page, or place it exactly where you want with the <code>[egentify_chat_widget]</code> shortcode.
More than chat: email, tickets, and voice
Chat is only the start. Egentify also answers over email and can turn conversations into support tickets the AI helps create and manage, all included from the free plan. As you grow, paid plans add voice support, so phone calls sit alongside your chats in one dashboard.
How it works
<ol>
<li>Connect your WooCommerce store to Egentify in a couple of clicks.</li>
<li>Customize the chat widget to match your brand, welcome message, and quick-reply buttons.</li>
<li>Go live. The AI starts answering instantly, and you can monitor or step into any conversation from your dashboard.</li>
</ol>
Your data stays yours
The plugin sends nothing to Egentify until you click Connect. When you do, you grant access so the AI can read your store and answer accurately, and you can revoke that access at any time with a single click. Your conversation history lives in your Egentify account rather than scattered across your site, and the plugin stores only the connection details it needs in WordPress. Full details are in the External Services section below.
Why Egentify
Egentify is built specifically for WooCommerce. It connects to your store in a couple of clicks, grounds every answer in your real data, and keeps you in control with live takeover. There is no long setup, no rebuilding your help docs, and no handing your customers off to a generic bot that does not know your products.
Perfect for
Online stores that want to cut response times, reduce repetitive support work, and give shoppers round-the-clock help without hiring a bigger team. It is especially useful for stores fielding repeated “where is my order?” questions, shops with a small support team, and storefronts that get traffic well outside business hours.
Start free, scale when you grow. Egentify’s free-forever plan includes the AI chat widget, 50 conversations every month, chat and email support, AI-powered ticketing, and live takeover, so you can add AI support to your store at no cost. Paid plans add more monthly conversations and voice support. Requires an Egentify account. <a href="https://egentify.com" rel="nofollow ugc">Sign up at egentify.com</a> to get started.
<h3>External services</h3>
This plugin connects your store to Egentify, a third-party AI support service operated by Egentify, Inc. Nothing is sent anywhere until you click Connect to Egentify in the plugin settings.
When you connect: the plugin completes a one-time secure handshake with Egentify (sending your store URL and a connection ID) and creates WooCommerce API keys that it sends to Egentify so the service can read and manage your store on your behalf. This includes your orders, customers (names, addresses, and email addresses), products, and refunds. You can revoke access anytime by clicking Disconnect, or by deleting the “Egentify (auto-generated)” key under WooCommerce → Settings → Advanced → REST API. Uninstalling the plugin removes it too.
While connected: the plugin sends your widget settings when you save them, plus a weekly health check reporting your plugin, WordPress, WooCommerce, and PHP versions.
When a customer chats: their message, and any order or product details the AI looks up to answer it, are sent to Egentify. Logged-in customers are identified by a secure token so replies can be personalized.
What Egentify sends back: the chat widget and the AI’s responses.
By connecting, you agree to Egentify’s <a href="https://egentify.com/terms" rel="nofollow ugc">Terms of Service</a> and <a href="https://egentify.com/privacy" rel="nofollow ugc">Privacy Policy</a>.

AI Chatbot & Helpdesk Agent for WooCommerce by Egentify

AI chatbot, live chat, and help desk for WooCommerce. Answers product questions, tracks orders, and handles email and tickets, 24/7.

oc3dots

Build AI chatbots and automation agents for WordPress without coding. Use ChatKit to create AI assistants and workflows. The built-in Chatbot Inspector module helps locate pages containing S2B AI Assistant shortcodes as well as chatbots and shortcode placements from popular third-party chatbot plugins. It can also detect popular widget-based chatbots across your website. Generate images using the OpenAI API.
<h3>Core Modules</h3>
🤖 Chatbots 
Develop multiple AI chatbots with different styles and behaviors on different pages of your website. You can choose models from different AI API providers: OpenAI, Anthropic, xAI, Deepseek. It allows to personalize the appearance of the chatbot: colors, styles, text; Personalize its position on the screen, window size, chatbot behavior by choosing: model, instruction, temperature, tokens, etc.
Deep Customization feature 
This allows you to create a unique view for each chatbot using custom css rules. To do this, you need to find the ‘Deep customization’ section on the “Chatbots” tab, add the unique html id of the closed and opened chatbot. You can then add CSS rules to each closed and open view of any chatbot. Separate css rules can be applied to different chatbots.
Chatbot view modifications
Use shortcode attributes to change how chatbots are displayed.
<ul>
<li><code>[s2baia_chatbot view=embedded]</code> — display chatbot directly inside the page without a modal window</li>
<li><code>[s2baia_chatbot view_mode=fullscreen1]</code> — open chatbot in fullscreen mode automatically after page load</li>
<li><code>[s2baia_chatbot view_mode=fullscreen1 hideclose=1]</code> — fullscreen chatbot without close button</li>
</ul>
Available in S2B AI Assistant Pro
<ul>
<li>Restrict chatbot access by user</li>
<li>Link chatbot access to WooCommerce products</li>
</ul>
Learn more about <a href="https://soft2business.com/documentation/s2b-ai-assistant-pro-addon/" rel="nofollow ugc">restricting chatbot access</a>
🔍 AI Chatbot Inspector 
Detect chatbots from supported WordPress chatbot plugins and find where they are used across your website.
Features
<ul>
<li>Detect supported chatbot plugins</li>
<li>Locate pages/posts where chatbot shortcodes are inserted</li>
<li>Scan shortcode placements</li>
<li>Inspect chatbot integrations across your website</li>
</ul>
Supported plugins
<ul>
<li>AI Engine</li>
<li>Tidio</li>
<li>Buttonizer</li>
<li>Chatway</li>
<li>LiveChat</li>
<li>S2B AI Assistant</li>
<li>and more</li>
</ul>
Available in S2B AI Assistant Pro
<ul>
<li>Restrict access to chatbots from supported plugins by user</li>
<li>Link third-party chatbot access to WooCommerce products</li>
</ul>
Learn more about <a href="https://soft2business.com/documentation/s2b-ai-assistant-pro-addon/" rel="nofollow ugc">chatbot access control</a>
⚙️ ChatKit
ChatKit allows you to connect OpenAI Agent workflows directly from the browser and build AI agents without creating your own backend infrastructure.
To learn how to create AI agents using the visual Agent Workflow Builder tool, visit: <a href="https://soft2business.com/how-to-connect-openai-agent-builder-workflows-to-your-wordpress-chatbot/" rel="nofollow ugc">Article</a> or <a href="https://platform.openai.com/docs/guides/agent-builder" rel="nofollow ugc">Guide</a>
📈 AI Tools 
Includes three AI-powered SEO agents:
<ul>
<li>SEO Readability Rewrite (HTML only) – Improves clarity while preserving HTML structure.</li>
<li>SEO Compare (Post vs URL) – Benchmarks your post/page against an external URL.</li>
<li>SEO Compare URLs – Compares two external URLs and generates optimization suggestions.</li>
</ul>
How It Works
Each agent runs as a task: 
* Configure inputs 
* Content is fetched and analyzed 
* AI generates a structured SEO report 
* More detailed information can be found on this <a href="https://soft2business.com/wordpress-automation/" rel="nofollow ugc">page</a>
Execution Modes
Tasks run either: 
* Manually, or 
* In Background (WP-Cron queue)
For background processing, WP-Cron must be enabled. 
If <code>DISABLE_WP_CRON</code> is set to <code>true</code>, queued tasks will not run but you can still run them manually.
Available in S2B AI Assistant Pro 
* Multiple Tasks Per Agent <a href="https://soft2business.com/documentation/s2b-ai-assistant-pro-addon/adding-multiple-tasks-in-wordpress-automation/" rel="nofollow ugc">find more</a>
🎨 Image generation 
Image generation feature requires only API key. It is ready to use by default. You can configure generation options on the Image Generation tab. On the same tab you can generate and store new images using Dall-e-2 and Dall-e-3 models.
🧠 Content-Aware Chatbots (RAG)
Build AI chatbots that answer questions using your website content.
The plugin supports Retrieval-Augmented Generation (RAG) using external vector databases, Embedding API, and Chat Completion API.
Upload selected posts or pages into a vector database to enable semantic search across your website content. When visitors ask questions, the chatbot retrieves relevant content and sends it together with the user query to the AI model.
This allows you to:
<ul>
<li>Build website-aware AI chatbots</li>
<li>Reduce Chat Completion API costs</li>
<li>Limit answers only to your website content</li>
<li>Improve response relevance using semantic search</li>
</ul>
Learn more: 
* <a href="https://soft2business.com/how-to-create-content-aware-chat-bot/#content_aware_completion_api_use" rel="nofollow ugc">Content-aware chatbot</a> 
* <a href="https://soft2business.com/how-to-use-and-setup-rag-feature-of-s2b-ai-assitant-plugin/" rel="nofollow ugc">RAG setup guide</a>
🧩 Additional Features
<ul>
<li>Conversation logging</li>
<li>Token usage statistics</li>
<li>Fullscreen chatbot mode</li>
<li>Embedded chatbot view</li>
<li>allows you to update models directly from OpenAI and independently choose the model to use from OpenAI API platform https://platform.openai.com/docs/models . </li>
<li>You can use the same chatbot with different views across different pages.</li>
</ul>
<h3>External Services</h3>
This plugin uses external API when it performs following functions: 
-when it runs semantic search it sends requests to vector databases: <a href="https://www.pinecone.io/" rel="nofollow ugc">Pinecone</a> 
-when it builds vector database from content of your website it sends content selected by you to vector database APIs:<a href="https://www.pinecone.io/" rel="nofollow ugc">Pinecone</a> 
-when you select delete indexed content then it sends deletion requests to APIs: <a href="https://www.pinecone.io/" rel="nofollow ugc">Pinecone</a> 
-when clients of your website try to search information then plugin sends user’s request to <a href="https://openai.com/" rel="nofollow ugc">OpenAI</a> API for build embedding and then sends embedded request to vector database APIs for doing semantic search:<a href="https://www.pinecone.io/" rel="nofollow ugc">Pinecone</a> 
-when clients of your website try to send request to chatbot plugin sends user’s request to <a href="https://openai.com/" rel="nofollow ugc">OpenAI</a> API. Also it can send request to vector database APIs for doing semantic search:<a href="https://www.pinecone.io/" rel="nofollow ugc">Pinecone</a> 
-when clients of your website try to send request to chatbot plugin sends user’s request to <a href="https://x.ai/api" rel="nofollow ugc">xAI</a> API 
-when you or clients of your website try to generate image then plugin sends request to <a href="https://openai.com/" rel="nofollow ugc">OpenAI</a> API. 
 By using this plugin, you consent to sending data to OpenAI’s and/or Pinecone’s servers, which may include user queries and other relevant information. 
Please ensure compliance with xAI, OpenAI’s, DeepSeek & Pinecone terms and any applicable data privacy laws.
<ul>
<li>Service Providers:
<ul>
<li><a href="https://openai.com/" rel="nofollow ugc">OpenAI</a></li>
<li><a href="https://www.pinecone.io/product/" rel="nofollow ugc">Pinecone</a></li>
<li><a href="https://x.ai/" rel="nofollow ugc">xAI</a></li>
<li><a href="https://chat.deepseek.com" rel="nofollow ugc">DeepSeek</a> </li>
<li><a href="https://www.anthropic.com/" rel="nofollow ugc">Anthropic</a></li>
</ul>
</li>
<li>Terms of Use:
<ul>
<li><a href="https://openai.com/policies/terms-of-use/" rel="nofollow ugc">OpenAI API Terms</a></li>
<li><a href="https://www.pinecone.io/legal/" rel="nofollow ugc">Pinecone</a></li>
<li><a href="https://x.ai/legal" rel="nofollow ugc">xAI</a></li>
<li><a href="https://chat.deepseek.com/downloads/DeepSeek%20User%20Agreement.html" rel="nofollow ugc">DeepSeek</a> </li>
<li><a href="https://www.anthropic.com/legal/consumer-terms" rel="nofollow ugc">Anthropic</a></li>
</ul>
</li>
<li>Privacy Policies:
<ul>
<li><a href="https://openai.com/policies/privacy-policy/" rel="nofollow ugc">OpenAI Privacy Policy</a></li>
<li><a href="https://www.pinecone.io/privacy/" rel="nofollow ugc">Pinecone</a></li>
<li><a href="https://x.ai/legal/privacy-policy/" rel="nofollow ugc">xAI</a></li>
<li><a href="https://cdn.deepseek.com/policies/en-US/deepseek-privacy-policy.html" rel="nofollow ugc">DeepSeek</a></li>
<li><a href="https://www.anthropic.com/legal/privacy" rel="nofollow ugc">Anthropic</a></li>
</ul>
</li>
</ul>
<h3>Pinecone vector database</h3>
The S2B AI Assistant box makes use of the API provided by <a href="https://www.pinecone.io/product/" rel="nofollow ugc">Pinecone</a>. This plugin does not collect any data from your Pinecone account. The information sent to the Pinecone servers mainly includes the content of your website and the specified context. The usage information displayed in the add-on’s settings is only for your reference. To obtain accurate information about your usage, it is important to check it on the <a href="https://www.pinecone.io/learn/" rel="nofollow ugc">Pinecone website</a>. Additionally, please make sure to review their <a href="https://www.pinecone.io/privacy/" rel="nofollow ugc">Privacy Policy</a> and <a href="https://www.pinecone.io/legal/" rel="nofollow ugc">Legal documents</a> for more details.
<h3>Open AI</h3>
The S2B AI Assistant makes use of the API provided by [OpenAI](https://openai.com/blog/openai-api or [Reference]https://platform.openai.com/docs/api-reference). This plugin does not collect any data from your OpenAI account apart from the number of tokens used. The information sent to the OpenAI servers mainly includes the content of your article and the specified context. The usage information displayed in the add-on’s settings is only for your reference. To obtain accurate information about your usage, it is important to check it on the <a href="https://platform.openai.com/account/usage" rel="nofollow ugc">OpenAI website</a>. Additionally, please make sure to review their <a href="https://openai.com/privacy/" rel="nofollow ugc">Privacy Policy</a> and <a href="https://openai.com/terms/" rel="nofollow ugc">Terms of Service</a> for more details.
<h3>Disclaimer</h3>
The S2B AI Assistant is a plugin that allows users to integrate their websites with AI services such as OpenAI’s ChatGPT, Claude, xAI’s Grok, DeepSeek and Pinecone vector database https://www.pinecone.io/ . In order to use this plugin, you (user of this plugin) must have own API keys and adhere to the guidelines provided by the chosen AI service. When utilizing the S2B AI Assistant, you (user of this plugin) are required to monitor and oversee the content produced by the AI, as well as handle any potential issues or misuse. The developer of the S2B AI Assistant plugin and other related parties cannot be held responsible for any problems or losses that may arise from the usage of the plugin or the content generated by the AI. Users are advised to consult with a legal expert and comply with the applicable laws in their jurisdiction. OpenAI, ChatGPT, and related marks are registered trademarks of OpenAI. Grok, xAI and related marks are registered trademarks of X.AI LLC. Author of this plugin is not a partner of, endorsed by, affiliated with or sponsored by: OpenAI I, L.L.C.,OpenAI Ireland Ltd , xAI LLC, DeepSeek or Pinecone Systems, Inc. 
This plugin is intended for users 18 years of age and older. If users under 18 access this plugin, they must do so under direct adult supervision. Parents, guardians, teachers, or other responsible adults should review all AI-generated content before use and ensure it’s appropriate for the intended audience. This plugin generates AI content for informational purposes only. Content generated by this plugin should NOT be used as professional legal, medical, or financial advice without proper review by qualified professionals. Always consult licensed attorneys, medical professionals, or financial advisors for matters requiring professional expertise.

S2B AI Assistant – ChatBot, Chatbot Inspector, Chatkit, Image Generator

Build AI chatbots, use ChatKit workflows, detect chatbot placements with Chatbot Inspector, and create AI images.

AI Chatbot & Helpdesk Agent for WooCommerce by Egentify vs S2B AI Assistant – ChatBot, Chatbot Inspector, Chatkit, Image Generator