ELEXtensions

<p>ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support experience. With this plugin, receive all your customer queries, issues, and suggestions in the form of tickets.<br />
The plugin is boosted with unlimited tickets, unlimited agents and has features like supervisor profiles, email piping, auto-tagging tickets, auto-assigning tickets, custom ticket submission form, email filtering, email blocking, triggers & automation, quick reply templates, agents’ satisfaction rating and customer feedback and much more!<br />
Unlike other SaaS-based plugins, ELEX WordPress HelpDesk Plugin does not store your data in the cloud. Rather, all your data is stored on your system, making it one of the best WordPress support desk plugin in the market. Data privacy is one less thing to worry about with ELEX WordPress HelpDesk Plugin!</p>
<h4>Features</h4>
<ul>
<li>Unlimited Tickets & Agents</li>
<li>Simple & Intuitive Interface</li>
<li>Custom Ticket Views</li>
<li>Essential Triggers & Automation</li>
<li>Email Piping</li>
<li>Canned Responses & Rich Text</li>
<li>Detailed Visual Reports</li>
<li>Backup & Restore</li>
<li>Easy Digital Downloads (EDD) Integration</li>
<li>Pay For Support Integration – Accept Payment for the Support Services</li>
<li>Agent Signatures using Addons</li>
<li>Send SMS Notifications using Addons</li>
<li>Seamlessly integrated to WooCommerce</li>
<li>Lots of customisation options</li>
</ul>
<h4>How to use WSDesk – WordPress HelpDesk & Support Ticket Plugin – Video</h4>
<p>[https://www.youtube.com/watch?v=EF33WP3BGgw&t=2s]</p>
<h4>[Premium] Fully Managed WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin</h4>
<p>For complete list of latest features and details, please visit <a href="https://elextensions.com/product/open-source-helpdesk-customer-support-ticketing-system/" rel="nofollow ugc">WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin</a> Product page.</p>
<blockquote>
<ul>
<li> Agent Satisfaction Score.</li>
<li> OpenAI ChatGPT Integration for Auto-Generated Replies.</li>
<li> WooCommerce Integration. Show total number of orders, Order number, Total purchase price, etc on the ticket details.</li>
<li> Multiple Triggers & Automations.</li>
<li> Auto-Tagging And Assigning.</li>
<li> Archive Tickets</li>
<li> Agent Notifications</li>
<li> Automated Emails.</li>
<li> Convert your unread emails to tickets using Outlook Oauth.</li>
<li> Send SMS Notifications to the Customers.</li>
<li> WSChat – WordPress Live Chat Plugin Integration.</li>
<li> Google Chat Integration.</li>
<li> Import Zendesk Tickets.</li>
<li> Knowledge Base Integration.</li>
<li> Accept Payment for Support & Convert to Credits using Pay for Suppoer AddOn.</li>
<li> Timely compatibility updates and bug fixes.</li>
<li> Premium Support!</li>
</ul>
</blockquote>
<h4>Why choose ELEX WordPress HelpDesk Plugin?</h4>
<p>Offering excellent customer support is critical for the success of any organization. ELEX WordPress HelpDesk Plugin has been designed keeping into consideration every issue we have faced in the process of finding the right support system for our website. Apart from being very easy to use, this plugin offers all the essential features required for a helpdesk system. It is light and AJAX-based, thus it won’t interfere with your website’s loading speed.</p>
<h4>What is a Help Desk or Support Ticket System?</h4>
<p>In customer service parlance, a ticketing system or support ticket system is a software that takes all incoming customer support requests, creates a unique customer service ticket and then routes it through a defined customer support process based on the SLA.</p>
<p>People call it different names such as Support Ticket System, Customer Support System, Service Desk, Support Ticketing System, IT help desk or Support Desk Software. But ultimately, a help desk software typically allows the support team to manage, track, sort, and search for issues (user queries) making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.</p>
<h4>Why you need a support ticket system to handle customer support?</h4>
<p>Better customer experience starts with better help desk software. It can turn support tickets into amazing customer experiences. The helpdesk system enables support agents to track, prioritize, and solve customer support tickets. A great help desk is at the heart of great customer support.</p>
<p>Help desk software helps streamline customer support with time-saving tools like triggers and automation. It’s intuitive and easy to use because it’s built with both customers and support desk agents in mind. A help desk’s shared inbox enables the support team to collaborate and resolve issues without worrying about overlapping or missing support requests. Every request sent to the support email becomes a ticket in the helpdesk. Support tickets can be easily categorized and prioritized and then assigned to the right people in the support team.</p>
<p>Issues such as multiple agents responding to the same ticket or missing some of the tickets are taken care of as each support agent can see who is working on what ticket and it’s status. It time to get started with a customer support ticket system if you already don’t have one.</p>
<h4>Benefits of open-source helpdesk software</h4>
<p>An open-source help desk allows developers to access its source code, as opposed to proprietary software. So, an open-source helpdesk can be modified or enhanced beyond the level of simple integration and adding plugins. Developers can add features or modify processes or fix bugs in the system.</p>
<p>ELEX WordPress Helpdesk plugin is an open-source support ticketing system that works with WordPress and WooCommerce. This is the best helpdesk software available for WordPress/WooCommerce platform if the usability and customer support are considered.</p></p>


ELEX WordPress HelpDesk & Customer Ticketing System

ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support experience.

nanodesigns

Mayeenul Islam

<p>Create a fully featured Support Center within your WordPress environment without any third party system dependency, for completely FREE of cost.</p>
<p><strong>No</strong> 3rd party support ticketing system required, <strong>no</strong> external site/API dependency, <strong>simply</strong> create your own fully featured Support Center within your WordPress environment, and take your support into the next level.</p>
<p>It has built-in <strong>Knowledgebase</strong> that is integrated to put generalized information for public acknowledgement.</p>
<h4>What is it?</h4>
<p>The plugin is to provide support to your users – the users those are taking product or services from you. So the plugin provides a manageable communication privately in between you and your that specific user only. Visit the ‘Installation’ tab for more details on how to use the plugin.</p>
<h4>Extend NanoSupport</h4>
<ul>
<li><a href="https://creativemarket.com/nanodesigns/3461090-NanoSupport-Knowledgebase-Search?ref=nswporg" rel="nofollow ugc"><strong>Knowledgebase Search</strong></a> — Search the Knowledgebase documents separately and suggest users from the Knowledgebase documents while submitting a new ticket.</li>
</ul>
<h4>Features</h4>
<ul>
<li>OnActivation setup</li>
<li>Smart templating for nice theme and third party plugins support</li>
<li>Smartly designed Support Center</li>
<li>Completely Private ticketing</li>
<li>Ticket submission with registration</li>
<li>Ticket submission with login (Beta Feature)</li>
<li>Rich Text editor for new ticket</li>
<li>Auto generate user account’s username on ticket submission (if chosen)</li>
<li>Auto generate user account’s password on ticket submission (if chosen)</li>
<li>Knowledgebase (optional)</li>
<li>Knowledgebase content categories</li>
<li>Copy ticket content into Knowledgebase document</li>
<li>Ticket departments</li>
<li>E-Commerce Support – Support to products of Easy Digital Downloads (EDD) and WooCommerce (WC)</li>
<li>Make agent from registered users</li>
<li>Assign ticket to an agent</li>
<li>Change ticket status (Pending, Open, Under Inspection, Solved)</li>
<li>Set support priority (Low, Medium, High, Critical)</li>
<li>Reply ticket from admin panel</li>
<li>Reply ticket from front end</li>
<li>ReOpen closed ticket</li>
<li>Internal Notes in-between support teams</li>
<li>Shortcode-enabled pages (installed on plugin activation, but modifiable)</li>
<li>Settings page (WP Settings API)</li>
<li>Support Seeker user role and privileges</li>
<li>Dashboard widget with current status in charts</li>
<li>Dashboard widget with recent activity</li>
<li>Dashboard widget with personal status for Agents in charts</li>
<li>Dashboard widget with necessary instruction and links for Support Seekers</li>
<li>Add ticket on behalf of other user (admin end)</li>
<li>Customizable HTML Email template</li>
<li>Email notification to admins on new ticket submission</li>
<li>Email notification to Support Seeker on account creation on ticket submission</li>
<li>Email notification to Support Seeker on ticket reply</li>
<li>Email notification to Support Agent on ticket reply</li>
<li>NanoSupport page-to-page navigation and page-wise notices (on demand)</li>
<li>Complete data deletion on uninstallation (if chosen)</li>
<li>100% Translation-ready and automatic translation enabled</li>
<li>Fully responsive and Mobile devices friendly</li>
<li>Clean and well commented and well documented code</li>
<li>A11y (web accessibility) compatible</li>
</ul>
<h4>E-Commerce Support</h4>
<p>To get E-Commerce Support, you will need either:</p>
<ul>
<li>WooCommerce (WC) v2.5+ – Tested up to v3.5.5, or</li>
<li>Easy Digital Downloads (EDD) v2.2+ – Tested up to v2.9.11</li>
</ul>
<h4>Contribute</h4>
<p>NanoSupport is an Open Source and GPL licensed Free plugin. Feel free to contribute.</p>
<ul>
<li><a href="https://github.com/nanodesigns/nanosupport" rel="nofollow ugc">Fork on Github</a></li>
<li><a href="https://github.com/nanodesigns/nanosupport/issues" rel="nofollow ugc">Report Bug</a></li>
<li><a href="https://github.com/nanodesigns/nanosupport/issues" rel="nofollow ugc">Get Support</a></li>
</ul>
<h4>Translation</h4>
<p>The plugin is completely translation-ready. You can find the <code>.pot</code> file under <code>i18n/languages/</code> if you want to translate in your own way. But you can translate it easily from here in <a href="https://translate.wordpress.org/projects/wp-plugins/nanosupport" rel="nofollow ugc"><strong>Translate NanoSupport</strong></a>.</p>
<p>Or, you can use software like <a href="https://poedit.net/download" rel="nofollow ugc">POEdit</a> (‘cross-platform) or <a href="http://www.eazypo.ca/" rel="nofollow ugc">EasyPO</a>, and using the plugins’ <code>.pot</code> file you can easily translate the plugin locally.</p>
<h4>Connect with NanoSupport team</h4>
<ul>
<li><a href="https://nanodesignsbd.com?ref=nanosupport" rel="nofollow ugc">Website</a></li>
<li><a href="https://twitter.com/nanodesigns/" rel="nofollow ugc">Twitter</a></li>
<li><a href="https://facebook.com/nanodesignsbd/" rel="nofollow ugc">Facebook</a></li>
<li><a href="https://www.linkedin.com/company/nanodesigns/" rel="nofollow ugc">LinkedIn</a></li>
</ul>


NanoSupport — Support Ticketing & Knowledgebase for WordPress

Excellent support / ticket system
Growing with new functions every week and great support from developer
Currently using it with no problems

Excelent

I was searching for easy Ticket system for Building FAQ (Knowledge base) because old Plugin FAQ Builder doesn't work properly.

This here works but I don#t see any connection to this Base. I mean I should have the possibility to publish answered question to the knowledge base but I find nothing for this.

So I am now searching further...

P.S. Also it takes away my sidebars.

P.S. But it is on the right way ;o) and its not clunky like many others

I see no connection to Knowledge base

Create a fully featured Support Center in your WordPress setup without any third party dependency, completely FREE. Get a built-in Knowledgebase too.

ELEX WordPress HelpDesk & Customer Ticketing System vs NanoSupport — Support Ticketing & Knowledgebase for WordPress