ELEXtensions

<p>ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support experience. With this plugin, receive all your customer queries, issues, and suggestions in the form of tickets.<br />
The plugin is boosted with unlimited tickets, unlimited agents and has features like supervisor profiles, email piping, auto-tagging tickets, auto-assigning tickets, custom ticket submission form, email filtering, email blocking, triggers & automation, quick reply templates, agents’ satisfaction rating and customer feedback and much more!<br />
Unlike other SaaS-based plugins, ELEX WordPress HelpDesk Plugin does not store your data in the cloud. Rather, all your data is stored on your system, making it one of the best WordPress support desk plugin in the market. Data privacy is one less thing to worry about with ELEX WordPress HelpDesk Plugin!</p>
<h4>Features</h4>
<ul>
<li>Unlimited Tickets & Agents</li>
<li>Simple & Intuitive Interface</li>
<li>Custom Ticket Views</li>
<li>Essential Triggers & Automation</li>
<li>Email Piping</li>
<li>Canned Responses & Rich Text</li>
<li>Detailed Visual Reports</li>
<li>Backup & Restore</li>
<li>Easy Digital Downloads (EDD) Integration</li>
<li>Pay For Support Integration – Accept Payment for the Support Services</li>
<li>Agent Signatures using Addons</li>
<li>Send SMS Notifications using Addons</li>
<li>Seamlessly integrated to WooCommerce</li>
<li>Lots of customisation options</li>
</ul>
<h4>How to use WSDesk – WordPress HelpDesk & Support Ticket Plugin – Video</h4>
<p>[https://www.youtube.com/watch?v=EF33WP3BGgw&t=2s]</p>
<h4>[Premium] Fully Managed WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin</h4>
<p>For complete list of latest features and details, please visit <a href="https://elextensions.com/product/open-source-helpdesk-customer-support-ticketing-system/" rel="nofollow ugc">WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin</a> Product page.</p>
<blockquote>
<ul>
<li> Agent Satisfaction Score.</li>
<li> OpenAI ChatGPT Integration for Auto-Generated Replies.</li>
<li> WooCommerce Integration. Show total number of orders, Order number, Total purchase price, etc on the ticket details.</li>
<li> Multiple Triggers & Automations.</li>
<li> Auto-Tagging And Assigning.</li>
<li> Archive Tickets</li>
<li> Agent Notifications</li>
<li> Automated Emails.</li>
<li> Convert your unread emails to tickets using Outlook Oauth.</li>
<li> Send SMS Notifications to the Customers.</li>
<li> WSChat – WordPress Live Chat Plugin Integration.</li>
<li> Google Chat Integration.</li>
<li> Import Zendesk Tickets.</li>
<li> Knowledge Base Integration.</li>
<li> Accept Payment for Support & Convert to Credits using Pay for Suppoer AddOn.</li>
<li> Timely compatibility updates and bug fixes.</li>
<li> Premium Support!</li>
</ul>
</blockquote>
<h4>Why choose ELEX WordPress HelpDesk Plugin?</h4>
<p>Offering excellent customer support is critical for the success of any organization. ELEX WordPress HelpDesk Plugin has been designed keeping into consideration every issue we have faced in the process of finding the right support system for our website. Apart from being very easy to use, this plugin offers all the essential features required for a helpdesk system. It is light and AJAX-based, thus it won’t interfere with your website’s loading speed.</p>
<h4>What is a Help Desk or Support Ticket System?</h4>
<p>In customer service parlance, a ticketing system or support ticket system is a software that takes all incoming customer support requests, creates a unique customer service ticket and then routes it through a defined customer support process based on the SLA.</p>
<p>People call it different names such as Support Ticket System, Customer Support System, Service Desk, Support Ticketing System, IT help desk or Support Desk Software. But ultimately, a help desk software typically allows the support team to manage, track, sort, and search for issues (user queries) making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.</p>
<h4>Why you need a support ticket system to handle customer support?</h4>
<p>Better customer experience starts with better help desk software. It can turn support tickets into amazing customer experiences. The helpdesk system enables support agents to track, prioritize, and solve customer support tickets. A great help desk is at the heart of great customer support.</p>
<p>Help desk software helps streamline customer support with time-saving tools like triggers and automation. It’s intuitive and easy to use because it’s built with both customers and support desk agents in mind. A help desk’s shared inbox enables the support team to collaborate and resolve issues without worrying about overlapping or missing support requests. Every request sent to the support email becomes a ticket in the helpdesk. Support tickets can be easily categorized and prioritized and then assigned to the right people in the support team.</p>
<p>Issues such as multiple agents responding to the same ticket or missing some of the tickets are taken care of as each support agent can see who is working on what ticket and it’s status. It time to get started with a customer support ticket system if you already don’t have one.</p>
<h4>Benefits of open-source helpdesk software</h4>
<p>An open-source help desk allows developers to access its source code, as opposed to proprietary software. So, an open-source helpdesk can be modified or enhanced beyond the level of simple integration and adding plugins. Developers can add features or modify processes or fix bugs in the system.</p>
<p>ELEX WordPress Helpdesk plugin is an open-source support ticketing system that works with WordPress and WooCommerce. This is the best helpdesk software available for WordPress/WooCommerce platform if the usability and customer support are considered.</p></p>


ELEX WordPress HelpDesk & Customer Ticketing System

ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support experience.

Tom Anbinder

Pablo Pacheco

WPFactory

Omar AlDabbas

Algoritmika

extendWP

<h4>Support ticket system for WooCommerce is WordPress ticket system that integrates with your eShop adding a helpdesk trouble ticketing system in your WordPress website. Your support will be well organized, better, faster and will look way more professional.</h4>
<p>The WordPress ticket system Plugin extends WooCommerce and creates a Tab and a new Page in My Account Section where Customers can ask for Support in General or Per Order (<strong><a href="https://extend-wp.com/product/helpdesk-support-ticket-system-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">PRO Version</a></strong>) . Customers will be able to track their issue from this screen but will also be notified once a response is sent. Moreover, the plugin provides a <strong>shortcode [stsw_user_tickets]</strong> where you can use in any custom page you would like to build, where Logged in users will be able to use . <strong>Ajax Ticket submission for nice UI interaction</strong></p>
<h4>How I can benefit from it</h4>
<p>Provide Better and Faster Support to your Customers, Keep Track and increase your Revenue</p>
<ul>
<li>Gain <strong>trust</strong> and look more <strong>professional</strong> to your customers adding an easy to use support ticket system</li>
<li>Provide better and <strong>faster Support by Automating</strong> the process – auto assign tickets in different users</li>
<li>Never lose track as <strong>notifications via email</strong> are also included for customer, assignee(<strong><a href="https://extend-wp.com/product/helpdesk-support-ticket-system-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">PRO Version</a></strong>) and eShop admin</li>
<li><strong>Stay organized</strong> in your support as you keep track in wordpress backend and front end  – Handle Tickets from the frontend for Better  Management</li>
</ul>
<h4>EXAMPLES USE AREAS</h4>
<ul>
<li>Helpdesk</li>
<li>Technical Support</li>
<li>Trouble Ticket</li>
<li>Customer Relations</li>
</ul>
<p><strong><a href="https://extend-wp.com/product/helpdesk-support-ticket-system-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">GET Support Ticket System for WooCommerce PRO to allow Ticket Per Order, Assign to different Users and Automate the Process</a></strong></p>
<h4>BACKEND DETAILED FEATURES</h4>
<p>The WordPress ticket system plugin creates a post type for managing your customers issues. The tickets list columns are customized to include important information such as Ticket Status, Last Response Date, plus that the Tickets list can be Easily Filtered per status.<br />
Settings Page: this is the page where you can change various setting s of the plugin<br />
* Define a Name for the Support Tab in My Account Page<br />
* Define a Name for the button displayed in the Orders Table in my account<br />
* Decide whether to display only Open tickets to the frontend<br />
* Ability to define a default Assignee for all tickets<br />
* Choose whether to notify Assignee, Admin, Customer via Email once a ticket opens  or a new response is added<br />
* Write different Text for Email Notification for admin and customer</p>
<h4>FRONT END DETAILED FEATURES</h4>
<p>The WordPress ticket system plugin creates  a Support Section UI in My Account Page, adding a new Tab – with customizable text for title – that leads to this section where Users can view their tickets and create new.<br />
A button per Order is added – with customizable text for title – that leads to the support page.<br />
Customers can keep track on the Tickets they opened and view any new response added from the website.<br />
You can also manage the tickets from the front end and provide support directly.<br />
Along with this integrated functionality, you can use a shortcode to add the Support System to any page you have created so that any Logged in User can view and manage.</p>
<p><strong><a href="https://extend-wp.com/product/helpdesk-support-ticket-system-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">GET PRO VERSION HERE</a></strong></p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/cI7T3cN-kH0?version=3&rel=0&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<h4>PRO WordPress ticket system Plugin Features</h4>
<ul>
<li>Allow Users to submit <strong>tickets for Specific Orders</strong></li>
<li><strong>Files can be attached</strong> during the ticket or response to ticket submission</li>
<li>Tickets Priorities:  Predefine <strong>ticket priorities</strong> according to your business needs and manage better the Troubleshooting Process. By default once you install the plugin you get Low, Normal and High with specified color  – visible on ticket list. You can add as many as you want and define a color as well to be noticeable.</li>
<li><strong>Private Notes</strong> that site users can exchange – hidden by the customers.</li>
<li><strong>Tickets can be assigned to other Users in various ways</strong></li>
<li>Tickets Subject: Pre Define  subjects for the tickets to categorize tickets and manage them better</li>
<li><strong>Auto Assign</strong> tickets to specific User based on the selected Subject</li>
<li>**Manage Support directly from the frontend for the assignees **- Users that are assigned a specific ticket and are other than Administrators, do not access backend for Ticket Management but directly via My account section, or from a dedicated page that admin can build using the shortcode [stsw_user_tickets]</li>
<li>Administrator can define a <strong>default Assignee</strong> for all tickets</li>
<li>Choose whether to also notify Assignee via Email once a ticket opens  or a new response is added</li>
<li>Write different Text for Email Notification for assignee and customer. This can work as a template as various placeholders can be added</li>
<li>You can enable Attachments on ticket and response submission</li>
<li>You can define <strong>Attachments Allowed Max size</strong> and <strong>File Extension</strong></li>
<li>You can define Define <strong>number of Attachments</strong> Allowed to be submitted with a ticket or response</li>
<li>You can enable Priority to be chosen By User or not</li>
<li>In the Backend Tickets table list is filled with various important information such as, assignee name, priority, subject, Order number (if ticket refers to order)</li>
<li>Take advantage of <strong>various ticket specific placeholders</strong> on your Email Template to customer or assignee for your notification system</li>
</ul>
<p><strong><a href="https://extend-wp.com/product/helpdesk-support-ticket-system-woocommerce" title="Support Ticket System for WooCommerce PRO" rel="nofollow ugc">GET PRO VERSION HERE</a></strong></p>


Helpdesk Support Ticket System for WooCommerce

an easy to use Wordpress plugin that integrates with your WordPress Eshop and adds a Helpdesk troubleshooting ticketing system

easy WordPress ticket system

WordPress ticket system - Manage customer queries and issues on your WordPress eShop with helpdesk WooCommerce support ticket system

ELEX WordPress HelpDesk & Customer Ticketing System vs Helpdesk Support Ticket System for WooCommerce