ELEXtensions

<p>ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support experience. With this plugin, receive all your customer queries, issues, and suggestions in the form of tickets.<br />
The plugin is boosted with unlimited tickets, unlimited agents and has features like supervisor profiles, email piping, auto-tagging tickets, auto-assigning tickets, custom ticket submission form, email filtering, email blocking, triggers & automation, quick reply templates, agents’ satisfaction rating and customer feedback and much more!<br />
Unlike other SaaS-based plugins, ELEX WordPress HelpDesk Plugin does not store your data in the cloud. Rather, all your data is stored on your system, making it one of the best WordPress support desk plugin in the market. Data privacy is one less thing to worry about with ELEX WordPress HelpDesk Plugin!</p>
<h4>Features</h4>
<ul>
<li>Unlimited Tickets & Agents</li>
<li>Simple & Intuitive Interface</li>
<li>Custom Ticket Views</li>
<li>Essential Triggers & Automation</li>
<li>Email Piping</li>
<li>Canned Responses & Rich Text</li>
<li>Detailed Visual Reports</li>
<li>Backup & Restore</li>
<li>Easy Digital Downloads (EDD) Integration</li>
<li>Pay For Support Integration – Accept Payment for the Support Services</li>
<li>Agent Signatures using Addons</li>
<li>Send SMS Notifications using Addons</li>
<li>Seamlessly integrated to WooCommerce</li>
<li>Lots of customisation options</li>
</ul>
<h4>How to use WSDesk – WordPress HelpDesk & Support Ticket Plugin – Video</h4>
<p>[https://www.youtube.com/watch?v=EF33WP3BGgw&t=2s]</p>
<h4>[Premium] Fully Managed WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin</h4>
<p>For complete list of latest features and details, please visit <a href="https://elextensions.com/product/open-source-helpdesk-customer-support-ticketing-system/" rel="nofollow ugc">WSDesk – ELEX WordPress Help Desk & Customer Support Ticketing Plugin</a> Product page.</p>
<blockquote>
<ul>
<li> Agent Satisfaction Score.</li>
<li> OpenAI ChatGPT Integration for Auto-Generated Replies.</li>
<li> WooCommerce Integration. Show total number of orders, Order number, Total purchase price, etc on the ticket details.</li>
<li> Multiple Triggers & Automations.</li>
<li> Auto-Tagging And Assigning.</li>
<li> Archive Tickets</li>
<li> Agent Notifications</li>
<li> Automated Emails.</li>
<li> Convert your unread emails to tickets using Outlook Oauth.</li>
<li> Send SMS Notifications to the Customers.</li>
<li> WSChat – WordPress Live Chat Plugin Integration.</li>
<li> Google Chat Integration.</li>
<li> Import Zendesk Tickets.</li>
<li> Knowledge Base Integration.</li>
<li> Accept Payment for Support & Convert to Credits using Pay for Suppoer AddOn.</li>
<li> Timely compatibility updates and bug fixes.</li>
<li> Premium Support!</li>
</ul>
</blockquote>
<h4>Why choose ELEX WordPress HelpDesk Plugin?</h4>
<p>Offering excellent customer support is critical for the success of any organization. ELEX WordPress HelpDesk Plugin has been designed keeping into consideration every issue we have faced in the process of finding the right support system for our website. Apart from being very easy to use, this plugin offers all the essential features required for a helpdesk system. It is light and AJAX-based, thus it won’t interfere with your website’s loading speed.</p>
<h4>What is a Help Desk or Support Ticket System?</h4>
<p>In customer service parlance, a ticketing system or support ticket system is a software that takes all incoming customer support requests, creates a unique customer service ticket and then routes it through a defined customer support process based on the SLA.</p>
<p>People call it different names such as Support Ticket System, Customer Support System, Service Desk, Support Ticketing System, IT help desk or Support Desk Software. But ultimately, a help desk software typically allows the support team to manage, track, sort, and search for issues (user queries) making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.</p>
<h4>Why you need a support ticket system to handle customer support?</h4>
<p>Better customer experience starts with better help desk software. It can turn support tickets into amazing customer experiences. The helpdesk system enables support agents to track, prioritize, and solve customer support tickets. A great help desk is at the heart of great customer support.</p>
<p>Help desk software helps streamline customer support with time-saving tools like triggers and automation. It’s intuitive and easy to use because it’s built with both customers and support desk agents in mind. A help desk’s shared inbox enables the support team to collaborate and resolve issues without worrying about overlapping or missing support requests. Every request sent to the support email becomes a ticket in the helpdesk. Support tickets can be easily categorized and prioritized and then assigned to the right people in the support team.</p>
<p>Issues such as multiple agents responding to the same ticket or missing some of the tickets are taken care of as each support agent can see who is working on what ticket and it’s status. It time to get started with a customer support ticket system if you already don’t have one.</p>
<h4>Benefits of open-source helpdesk software</h4>
<p>An open-source help desk allows developers to access its source code, as opposed to proprietary software. So, an open-source helpdesk can be modified or enhanced beyond the level of simple integration and adding plugins. Developers can add features or modify processes or fix bugs in the system.</p>
<p>ELEX WordPress Helpdesk plugin is an open-source support ticketing system that works with WordPress and WooCommerce. This is the best helpdesk software available for WordPress/WooCommerce platform if the usability and customer support are considered.</p></p>


ELEX WordPress HelpDesk & Customer Ticketing System

ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support experience.

emarket-design

Safiye Duman

<blockquote>
<p><strong>LIVE DEMO SITE</strong><br />
  <a href="https://wpticketcom.emdplugins.com/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">WP Ticket Starter Demo Site</a><br />
  Powerful | Easy to use | Beautiful</p>
</blockquote>
<p>Customer Support Ticket System is a powerful helpdesk plugin for WordPress that helps you manage customer support directly from your website. Whether you’re a freelancer, agency, or business, you can create, assign, and track tickets with ease — no third-party systems required.</p>
<p>Allow users to submit support tickets via a frontend form. Manage them through a simple, intuitive dashboard. Automatically notify customers and support agents via email. Assign agents, set priorities, track ticket status, and improve response times.</p>
<p><strong>Introduction Video to get you started</strong></p>
<p><iframe loading="lazy" title="Best Support Ticket Plugin for WordPress - WP Ticket introduction" width="750" height="422" src="https://www.youtube.com/embed/Gsaf7TaCOJY?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
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<p><strong>Enterprise grade Customer Service Software & Support Ticket System Features</strong></p>
<ul>
<li><a href="https://emdplugins.com/wp-ticket-unleashes-revenue-generation-with-customer-support-plans/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Monetize Support with Support Plans</a></li>
<li><a href="https://emdplugins.com/wp-ticket-unveils-individual-dashboards-for-superior-support/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Empower Your Support Team</a></li>
<li><a href="https://emdplugins.com/wp-ticket-safeguards-your-support-ticket-form-with-honeypot-and-re-captcha/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Combat Spam Effectively</a></li>
<li><a href="https://emdplugins.com/wp-ticket-facilitates-seamless-attachment-sharing-for-support-tickets/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Enhanced Communication</a></li>
<li><a href="https://emdplugins.com/wp-ticket-consistent-interface-across-all-devices/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Seamless Support Anywhere, Anytime</a></li>
<li><a href="https://emdplugins.com/wp-ticket-customize-your-ticket-forms/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Create a seamless support experience that enhances customer satisfaction</a></li>
<li><a href="https://emdplugins.com/wp-ticket-customer-support-client-area/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Empower Users: Elevate User Engagement with WP Ticket</a></li>
<li><a href="https://emdplugins.com/wp-ticket-role-based-helpdesk-access-control/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Role Based Helpdesk Access Control</a></li>
<li><a href="https://emdplugins.com/wp-ticket-shared-helpdesk-ticket-inbox/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">WP Ticket’s Shared Team Inbox Empowers Helpdesk Agents</a></li>
<li><a href="https://emdplugins.com/wp-ticket-frontend-support-ticket-and-agent-profile-editing/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Enhance overall system adoption and productivity.</a> – Premium feature (Included in Ent only)</li>
<li><a href="https://emdplugins.com/wp-ticket-empowers-field-level-permissions-for-controlled-helpdesk-access/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Secure helpdesk system by allowing you to control access rights</a> – Premium feature (Included in Ent only)</li>
<li><a href="https://emdplugins.com/wp-ticket-facilitates-team-based-resolution-for-faster-ticket-resolution/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Promote collaboration among staff</a> – Premium feature (included both Pro and Ent)</li>
<li><a href="https://emdplugins.com/wp-ticket-time-based-customer-support-automation/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Streamline support processes and reduce manual intervention</a> – Premium feature (Included in Ent only)</li>
<li><a href="https://emdplugins.com/wp-ticket-event-based-workflows-automate-customer-support-tasks/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Free up time for higher-priority tasks</a> – Premium feature (Included in Ent only)</li>
<li><a href="https://emdplugins.com/wp-ticket-flexible-organization-of-support-staff-across-multiple-departments/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Effective organization of support staff into distinct departments.</a> – Premium feature (included both Pro and Ent)</li>
<li><a href="https://emdplugins.com/wp-ticket-get-more-work-out-of-your-agents/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Enhance Support Agent Capabilities with Easy Customization</a> – Premium feature (included both Pro and Ent)</li>
<li><a href="https://emdplugins.com/wp-ticket-leverage-the-power-of-out-of-the-box-customizations/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Leverage the power of out-of-the-box customizations</a> – Premium feature (included both Pro and Ent)</li>
<li><a href="https://emdplugins.com/wp-ticket-widgets-display-recent-tickets-anywhere-on-your-helpdesk/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Showcase Latest Support Requests</a> – Premium feature (included both Pro and Ent)</li>
<li><a href="https://emdplugins.com/wp-ticket-streamlines-support-by-linking-similar-tickets-for-efficient-resolution/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Enhance Support Efficiency</a> – Premium feature (Included in Ent only)</li>
<li><a href="https://emdplugins.com/wp-ticket-flexible-categorization-for-enhanced-management/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Effortless Ticket Organization</a> – Premium feature (included both Pro and Ent)</li>
<li><a href="https://emdplugins.com/wp-ticket-enhance-customer-insights-with-custom-fields/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Integrate custom fields within WP Ticket</a> – Premium feature (included both Pro and Ent)</li>
<li><a href="https://emdplugins.com/wp-ticket-unleash-the-potential-of-custom-helpdesk-reports/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Create Custom Helpdesk Reports with WP Ticket WordPress Plugin</a> – Premium feature</li>
<li><a href="https://emdplugins.com/wp-ticket-arrange-actions-based-on-urgency-and-importance/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Arrange actions based on urgency and importance</a> – Premium feature (Included in Ent only)</li>
<li><a href="https://emdplugins.com/wp-ticket-efficient-consistent-helpdesk-conversations/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Streamlined HelpDesk Support Operations</a> – Premium feature (included both Pro and Ent)</li>
<li><a href="https://emdplugins.com/wp-ticket-stay-updated-instant-notifications-for-customers-and-agents/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Stay Informed: Real-Time Notifications for Customers and Agents</a> – Premium feature (included both Pro and Ent)</li>
<li><a href="https://emdplugins.com/expedite-customer-support-with-quick-searches/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Expedite customer support with quick searches</a> – Premium feature (included both Pro and Ent)</li>
<li><a href="https://emdplugins.com/effortlessly-pinpoint-issues-rapid-real-time-overview-of-essential-helpdesk-metrics/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Get a quick, real-time summary of the most important helpdesk metrics </a> – Premium feature</li>
<li><a href="https://emdplugins.com/wp-ticket-powerful-helpdesk-search-forms/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Powerful helpdesk search forms</a> – Premium feature (included both Pro and Ent)</li>
<li><a href="https://emdplugins.com/track-agent-performance-through-integrated-dashboard-in-wp-ticket/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Monitor Agent Performance via Integrated Dashboard in WP Ticket</a> – Premium feature (Included in Ent only)</li>
<li><a href="https://emdplugins.com/wp-ticket-ensure-accurate-and-up-to-date-information-in-all-platforms/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Save time and resources by eliminating manual data entry and updates</a> – Add-on</li>
<li><a href="https://emdplugins.com/wp-ticket-mailchimp-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Seamlessly integrate support processes with their email marketing strategy</a> – Add-on</li>
<li><a href="https://emdplugins.com/wp-ticket-microsoft-active-directory-ldap-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Automate updates and ensure consistent team data</a> – Add-on</li>
<li><a href="https://emdplugins.com/wp-ticket-smart-search-and-columns-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Combine multiple criteria for targeted information retrieval</a> – Add-on (included both Pro and Ent)</li>
<li><a href="https://emdplugins.com/wp-ticket-import-export-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Simplify migration from other customer support systems</a> – Add-on (included both Pro and Ent)</li>
<li><a href="https://emdplugins.com/wp-ticket-easy-digital-downloads-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Connect customer orders and products with support tickets</a> – Add-on</li>
<li><a href="https://emdplugins.com/wp-ticket-woocommerce-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Wp Ticket Woocommerce Addon</a> – Add-on</li>
<li><a href="https://emdplugins.com/wp-ticket-canned-responses-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc"> Elevate overall efficiency with WP Ticket’s Canned Responses Addon</a> – Add-on (Included in Ent only)</li>
<li><a href="https://emdplugins.com/wp-ticket-incoming-email-addon/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">Clutter-free and streamlined customer support experience</a> – Add-on (Included in Ent only)</li>
</ul>
<p><strong>PLUGIN LINKS</strong><br />
* <a href="https://wpticketcom.emdplugins.com/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">WP Ticket Starter Demo Site</a><br />
* <a href="https://docs.emdplugins.com/wp-ticket-community/?pk_campaign=wp-ticket-com&pk_kwd=readme" rel="nofollow ugc">WP Ticket Starter Documentation</a></p>
<blockquote>
<p>This plugin’s code was generated by <a href="https://wpappstudio.com" rel="nofollow ugc">WP App Studio</a> Professional WordPress Design and Development Platform based on the plugin’s design. You can develop a plugin like WP Ticket using <a href="https://wpappstudio.com/quick-start/" rel="nofollow ugc">WP App Studio</a> plugin and sell its designs by <a href="https://wpappstudio.com/become-a-selldev-author/" rel="nofollow ugc">becoming a SellDev author</a> </p>
</blockquote>


Customer Support Ticket System & Helpdesk Plugin for WordPress

Create a support ticket system in WordPress. Manage customer inquiries, agents, priorities, and more with this flexible helpdesk plugin.

ELEX WordPress HelpDesk & Customer Ticketing System vs Customer Support Ticket System & Helpdesk Plugin for WordPress