Ensoras

<h4>Stop drowning in customer questions. Let Ensoras handle them.</h4>
<p>You’re running a WooCommerce store. Customer questions are piling up. “Where’s my order?” “What’s your return policy?” “Will this fit me?” — same questions, over and over, eating your time.</p>
<p>Ensoras actually handles customer questions for you. Not templates. Not “we’ll get back to you.” Real answers, using your real store data, following your rules.</p>
<blockquote>
<p>“1,100 customer questions a month, handled automatically. We don’t have a support team anymore.”<br />
  Head of Operations, mid-size fashion e-commerce (EU)</p>
</blockquote>
<h4>What Ensoras Actually Does For You</h4>
<p><strong>Answers order questions instantly</strong><br />
“Where’s my order?” — Ensoras looks up their order, checks tracking, gives them the answer. While you sleep.</p>
<p><strong>Handles returns and refunds</strong><br />
“I want to return this” — Ensoras checks your policy, verifies the purchase date, processes the return or escalates to you if needed.</p>
<p><strong>Converts browsers to buyers</strong><br />
“Do you ship to Canada?” — Ensoras answers immediately while they’re still on your product page, ready to buy.</p>
<p><strong>Solves billing issues</strong><br />
“I was charged twice” — Ensoras pulls the data, sees the duplicate charge, fixes it. No back-and-forth emails.</p>
<p><strong>Works 24/7</strong><br />
Black Friday at 2 AM? Ensoras is answering. Holiday weekend? Ensoras is answering. You? You’re sleeping.</p>
<h4>Why Store Owners Choose Ensoras</h4>
<ul>
<li><strong>It actually does things</strong> — doesn’t just say “check your email for tracking.” It looks up the order and gives them the tracking link.</li>
<li><strong>Under 2-minute responses</strong> — day or night, customers get instant answers</li>
<li><strong>No coding, no training</strong> — write what you want in plain English: “If someone asks about sizing, check the product page and tell them”</li>
<li><strong>Plays nice with your tools</strong> — Stripe, Shopify, Klaviyo, Zendesk, Salesforce, Slack, and 25+ more</li>
</ul>
<h4>One-Click WooCommerce Setup</h4>
<p>Click “Connect WooCommerce” and Ensoras instantly knows your:</p>
<ul>
<li>Orders and tracking numbers</li>
<li>Products and inventory</li>
<li>Customers and purchase history</li>
<li>Refunds and returns</li>
</ul>
<p>Returning customers are recognized automatically. No setup. No importing data. It just works.</p>
<h4>Live Chat Widget</h4>
<p>The chat widget lives right on your storefront and matches your brand:</p>
<ul>
<li>Dark or light theme, your logo, your colors</li>
<li>Quick-reply buttons for common questions</li>
<li>Works on mobile, tablet, and desktop</li>
<li>Show it everywhere or only on specific pages</li>
<li>Collects emails before chat starts so you can follow up</li>
</ul>
<h4>Email Support</h4>
<p>Not just chat. Connect your support email and Ensoras handles those questions too — same intelligence, same rules, same workflows. Everything ends up in one inbox so nothing falls through the cracks.</p>
<h4>Tell Ensoras What to Do</h4>
<p>Write instructions in plain English:</p>
<ul>
<li>“When someone asks about a refund, look up their order. If it’s under $100 and within 30 days, process it. Otherwise, send it to me.”</li>
<li>“If a customer seems frustrated, mark it urgent and notify the team on Slack.”</li>
</ul>
<p>Ensoras follows your rules. When multiple rules apply to the same conversation, they combine automatically.</p>
<h4>Knowledge Base</h4>
<p>Upload your FAQ, return policy, size guides — PDFs, text files, or just paste URLs. Ensoras searches by meaning, not just keywords, so customers get the right answer even when they don’t use the exact wording. Toggle items on and off anytime without deleting anything.</p>
<h4>Analytics and Team</h4>
<ul>
<li>See how many questions Ensoras handled vs. your team</li>
<li>Track customer satisfaction scores, response times, and resolution times</li>
<li>Invite unlimited team members with custom roles and permissions</li>
<li>Route questions to the right person — built-in collision detection so two people never reply to the same customer</li>
</ul>
<h4>Two Ways to Work</h4>
<p><strong>Manual mode</strong> — Ensoras writes the reply, you review and approve before it goes out. Great when you’re getting started and want to see how it handles things.</p>
<p><strong>Auto mode</strong> — Ensoras sends responses on its own based on your rules. When it’s not confident, it asks you instead of guessing. Most teams start manual and switch to auto within the first week.</p>
<h4>Safety Rails</h4>
<ul>
<li>Set rules Ensoras cannot break — like “Never share account info without verification”</li>
<li>Require approval for sensitive topics before anything goes out</li>
<li>Full audit trail of every decision Ensoras made and why</li>
</ul>
<h4>Connects to Everything You Already Use</h4>
<p>Ensoras integrates with over 25 tools across e-commerce, payments, marketing, fulfillment, support, and CRM — including Shopify, Stripe, Klaviyo, Zendesk, Salesforce, Slack, and many more. It pulls live data during every conversation so customers get real answers, not generic ones.</p>
<p>Already using Zendesk, Intercom, or Freshdesk? Ensoras works alongside them or replaces them entirely — your choice, no disruption to your workflow.</p>
<h4>Multi-Language Support</h4>
<p>Your customers don’t all speak the same language, and that’s fine. Ensoras automatically detects the customer’s language and replies in kind — no configuration needed. Your knowledge base and workflows stay in English while Ensoras handles translation in real-time. Over 20 languages supported out of the box.</p>
<h4>Why Not Just Use a Regular Chatbot?</h4>
<p>Regular chatbots match keywords to canned replies. When a customer asks “where’s my order?”, they get a generic “check your email for tracking info.” The customer leaves frustrated, and you still end up answering manually.</p>
<p>Ensoras actually looks up the order, finds the tracking number, and gives it to the customer — right there in the conversation. No human needed.</p>
<ul>
<li><strong>Set up in minutes, not hours</strong> — install the plugin, connect your store, and you’re live</li>
<li><strong>Real answers from real data</strong> — not templates, not “we’ll get back to you”</li>
<li><strong>Your rules, your language</strong> — tell Ensoras what to do in plain English and it follows</li>
<li><strong>Works with what you already use</strong> — Zendesk, Intercom, Freshdesk, Slack, Stripe, and more</li>
<li><strong>Free forever</strong> — 30 conversations a month with every feature included</li>
<li><strong>Speaks your customer’s language</strong> — auto-detects and replies in 20+ languages</li>
</ul>
<h3>External Services</h3>
<p>This plugin connects to <a href="https://ensoras.com" rel="nofollow ugc">Ensoras</a> for all AI processing, chat, and ticket management.</p>
<ul>
<li><strong>Account registration</strong> — your email, name, and site URL are sent to Ensoras to create your project</li>
<li><strong>Chat widget</strong> — loaded from Ensoras on pages where the widget is displayed; visitor messages are sent to Ensoras for processing</li>
<li><strong>Email verification</strong> — your email and name are sent to verify your account during setup</li>
<li><strong>WooCommerce connection (optional)</strong> — read-only API credentials and store URL are shared so Ensoras can look up orders and products</li>
<li><strong>Customer identification (optional)</strong> — logged-in customer emails are passed to the widget for order history lookup</li>
<li><strong>Usage analytics (optional)</strong> — basic environment info (PHP, WP, WooCommerce versions) shared once daily to improve the product; no customer data collected; opt out anytime in settings</li>
</ul>
<p><a href="https://ensoras.com/terms" rel="nofollow ugc">Terms of Service</a> | <a href="https://ensoras.com/privacy" rel="nofollow ugc">Privacy Policy</a></p>


Ensoras – AI Customer Support & Live Chat Helpdesk for WooCommerce

AI live chat and helpdesk for WooCommerce. Answers customer questions automatically using your real store data. Free plan included.

Andrey Tselischev

<p>Chaport is a modern live chat and chatbot solution designed to help you communicate with your website visitors easily and effectively. It combines real-time messaging, chat automation, multi-channel support, and powerful operator tools in a clean, intuitive interface.</p>
<p>More than 30,000 teams worldwide use Chaport to improve customer communication and streamline support, and the product is well-rated on platforms such as <a href="https://www.capterra.com/p/164545/Chaport-Live-Chat/" rel="nofollow ugc">Capterra</a> and <a href="https://www.g2.com/products/chaport-live-chat/reviews" rel="nofollow ugc">G2</a>.</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/v2uDN4X_kDs?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<h3>24/7 CUSTOMER SUPPORT</h3>
<p>Provide timely assistance using live chat and chatbots. Automated replies help you stay available around the clock, while operators can step in whenever human interaction is needed.</p>
<h3>MULTI-CHANNEL COMMUNICATION</h3>
<p>Handle all incoming messages in one place. Let your customers reach you through their preferred communication channel — whether it’s live chat, Facebook, Telegram, Viber, or email.</p>
<h3>IMPROVED CUSTOMER EXPERIENCE</h3>
<p>Deliver consistent, high-quality support using a combination of live chat and chatbots. Chatbots help with routine questions, reduce operator workload, and free your team to focus on more complex requests.</p>
<h3>LEAD GENERATION & QUALIFICATION</h3>
<p>Engage visitors with targeted auto-invitations based on specified rules. Collect essential contact details using a pre-chat form or request them during a chatbot conversation. Start meaningful conversations with visitors who show interest and convert them into leads.</p>
<h3>INCREASED SALES</h3>
<p>Reach out to customers at key moments — for example, on the checkout page — using automated messages. Assist them in completing their purchase via live chat or allow your chatbot to guide them through common questions.</p>
<h3>WORKFLOW AUTOMATION</h3>
<p>Connect Chaport to your existing tools via API or Zapier. Automatically transfer collected data to your CRM, email service, task manager, or any other system you use.</p>
<h3>RELIABLE CUSTOMER COMMUNICATION</h3>
<p>Quality support is an essential part of a great customer experience. When customers receive timely and helpful assistance, they are more likely to stay with your business and recommend it to others. Live chat and chatbots help you provide fast, high-quality support, build trust, and strengthen customer loyalty.</p>
<h3>Why Chaport is a great solution for your website:</h3>
<ul>
<li>
<p><strong>Easy installation</strong><br />
Getting started takes only a few minutes. Once installed, the chat widget becomes visible on your website, and you can immediately begin communicating with visitors.</p>
</li>
<li>
<p><strong>Intuitive interface</strong><br />
Chaport is designed to be simple and easy to use. You can quickly learn how to manage chats, configure chatbots, and customize settings without spending extra time on onboarding.</p>
</li>
<li>
<p><strong>Customization</strong><br />
Adjust the chat widget to match your branding. You can choose the colors, add a background, change the position, and fine-tune other settings to match your website design.</p>
</li>
<li>
<p><strong>Understanding your customers</strong><br />
Chaport helps you better understand your visitors. Collect visitor info or conduct a survey using a pre-chat form, see what users are typing in real time with typing insights, and view the pages they browse while chatting.</p>
</li>
<li>
<p><strong>Simple and transparent pricing</strong><br />
Chaport offers simple and fixed pricing where you don’t need to pay for each operator. You can choose from three plans: Free (2 operators), Pro (4 operators), and Unlimited (unlimited operators). You can stay on the Free plan forever or upgrade at any time to unlock more functionality</p>
</li>
<li>
<p><strong>Powerful Free plan</strong><br />
Even on the Free plan, you get key features such as unlimited chats, multilingual widget, in-chat email request, reports, and more — everything needed to improve communication with your visitors.</p>
</li>
</ul>
<h3>KEY FEATURES</h3>
<ul>
<li><strong>Mobile-friendly widget</strong>: install a premium-looking live chat widget that works great on mobile.</li>
<li><strong>Desktop apps</strong>: download desktop apps for macOS and Windows to work from your computer.</li>
<li><strong>Mobile apps</strong>: receive and answer chats from anywhere with full-featured mobile apps for iOS and Android.</li>
<li><strong>Chatbots</strong>: create chatbots to automate your customer service, boost conversion, and capture more leads.</li>
<li><strong>Easy-to-use scenario editor</strong>: quickly build chatbot scenarios without any coding skills.</li>
<li><strong>Transfer to operator</strong>: a chatbot can transfer chats to a live chat operator if the query is too complex.</li>
<li><strong>Group chats</strong>: operators can invite another operator or join someone else’s chat to assist each other.</li>
<li><strong>Teams</strong>: organize your operators into teams based on their roles, such as Support, Sales, or Marketing.</li>
<li><strong>Assignment rules</strong>: automatically assign chats to the right operators or teams based on language, page URL, visitor location, message text, and other conditions.</li>
<li><strong>Auto-invitations</strong>: engage visitors who have questions and encourage them to start a conversation via live chat.</li>
<li><strong>Offline messages</strong>: receive messages when all operators are offline and send replies even if the visitor has already left the website.</li>
<li><strong>Multilingual chat widget</strong>: the widget automatically switches to the visitor’s preferred language.</li>
<li><strong>Saved replies</strong>: create answer templates for common visitor questions to provide faster customer service.</li>
<li><strong>File sending</strong>: exchange screenshots, documents, and other files with your visitors.</li>
<li><strong>Emoji</strong>: make communication more expressive with emoji support.</li>
<li><strong>Typing insights</strong>: see what visitors are typing and read messages before they are sent to respond more quickly.</li>
<li><strong>Visitor ban</strong>: block unwanted visitors if necessary.</li>
<li><strong>Unlimited chats</strong>: no limitations on the number of chats, even on the Free plan.</li>
<li><strong>Unlimited history</strong>: browse previous conversations with all associated visitor information.</li>
<li><strong>Search</strong>: quickly find the information you need in your chat history.</li>
<li><strong>Reports</strong>: track served and missed chats and see how much time operators spend online; generate on-demand reports for more detailed insights.</li>
<li><strong>Unlimited websites</strong>: use Chaport live chat and chatbots on multiple websites.</li>
<li><strong>Integrations with email and social media</strong>: receive messages from multiple channels and answer them in Chaport.</li>
<li><strong>API and 3,000+ integrations via Zapier</strong>: automate workflows and increase productivity.</li>
<li><strong>Customization</strong>: adjust the chat widget appearance to match your website design.</li>
<li><strong>Chat transfer</strong>: transfer chats to other specialists if the query is not within your area of expertise.</li>
<li><strong>Automatic email address request</strong>: automatically request a visitor’s email after they send their first message.</li>
<li><strong>Pre-chat form</strong>: collect visitor information or conduct a short survey before a chat starts.</li>
<li><strong>Visitor info</strong>: view visitor details such as name, phone number, email, language, location, and more.</li>
<li><strong>Notifications</strong>: receive notifications about new messages via desktop, browser, mobile, or email.</li>
<li><strong>Read receipts</strong>: see message statuses indicating when a message was sent and read.</li>
<li><strong>Message editing and deletion</strong>: edit or delete messages to correct previously provided information.</li>
<li><strong>Notes</strong>: leave internal notes about visitors for future reference.</li>
<li><strong>Chat transcripts</strong>: send chat transcripts to email for archiving or sharing with customers.</li>
</ul>
<h3>GETTING STARTED WITH CHAPORT LIVE CHAT & CHATBOTS</h3>
<p>To start using Chaport Live Chat, you need to create an account. It is fast and free, with no credit card required. Once your account is activated, you can install the chat widget on your website. The installation of the WordPress plugin takes only a moment.</p>
<p>After installation, the live chat widget will appear on your website, and you’ll be ready to communicate with your visitors. In your account, you can configure live chat settings — add operators, upload photos, customize the widget, create auto-invitations, build chatbots, and use all the available tools to enhance your customer experience.</p>
<h3>USE ONE ACCOUNT FOR MULTIPLE WEBSITES</h3>
<p>You can install the Chaport chat widget on as many websites as you need on any plan, including the Free plan. Manage all your live chats in a single Chaport app. The website from which a chat originates is shown in the Visitor Info section. You can keep a consistent widget design across your sites or customize the appearance for each URL individually.</p>
<h3>MANAGING THE ACCOUNT</h3>
<p>You can assign roles to your operators and specify their permissions. An operator can have one of two roles:</p>
<ul>
<li><strong>Operator</strong> — receives live chats, sees other operators’ chats, and views reports.</li>
<li><strong>Administrator</strong> — has all Operator permissions plus access to account settings (customizing the widget, adding operators, etc.).</li>
</ul>
<p>The user who first registers a Chaport account automatically becomes the <strong>Administrator</strong> and <strong>Account Owner</strong>. This user cannot be deleted, and their role always remains the same. The account owner can choose a pricing plan and manage billing.</p>
<h3>LIVE CHAT & CHATBOTS</h3>
<p>Boost your website’s productivity using the combination of live chat and chatbots. Communicate with visitors in real time and provide 24/7 support through automated replies.</p>
<p>Chaport includes a simple, fully functional chatbot builder. Creating a chatbot is easy — no coding required. Add a new bot, define the triggers, and build the scenario.</p>
<p>With Chaport bots, you can provide information, answer questions, request visitor details, or transfer the conversation to a live chat operator when needed.</p>
<h3>CHAPORT AND GDPR</h3>
<p>The GDPR is a data protection law created to protect the personal data of EU citizens and increase the responsibilities of organizations that process such data. Even if you are not located in the EU, the GDPR applies if you handle the personal data of EU citizens.</p>
<p>To help you use Chaport Live Chat and chatbots in a GDPR-compliant way, we provide the necessary tools:</p>
<ul>
<li>Chat deletion and export</li>
<li>Account deletion and export</li>
<li>Legal text in the live chat widget to inform visitors how you use their personal data</li>
<li>Marketing permission request </li>
<li>Data processing addendum that can be signed at your request</li>
<li>GDPR-friendly legal documents</li>
</ul>
<h3>AFFILIATE PROGRAM</h3>
<p>You can become our affiliate partner and help other software buyers learn about Chaport. Chaport offers the highest commissions on the market – you will get 35% of recurring lifetime payments from referred customers.</p>
<p>You can become our affiliate partner and help other software buyers learn about Chaport. Chaport offers a 35% recurring lifetime commission for referred customers. <a href="https://www.chaport.com/affiliates" rel="nofollow ugc">Join and start earning now!</a></p>
<h3>SUPPORTED LANGUAGES</h3>
<p>Chaport offers a multilingual live chat widget to facilitate communication across countries.<br />
The widget determines the language of a visitor and automatically switches to their native language. Chaport currently supports 31 languages:</p>
<p>🇦🇿 Azerbaijani<br />
🇧🇦 Bosnian<br />
🇨🇳 Chinese (Simplified)<br />
🇨🇳 Chinese (Traditional)<br />
🇨🇿 Czech<br />
🇩🇰 Danish<br />
🇳🇱 Dutch<br />
🇺🇸 English<br />
🇪🇪 Estonian<br />
🇫🇮 Finnish<br />
🇫🇷 French<br />
🇩🇪 German<br />
🇬🇷 Greek<br />
🇭🇺 Hungarian<br />
🇮🇩 Indonesian<br />
🇮🇹 Italian<br />
🇱🇻 Latvian<br />
🇱🇹 Lithuanian<br />
🇳🇴 Norwegian<br />
🇵🇱 Polish<br />
🇧🇷 Portuguese<br />
🇷🇺 Russian<br />
🇷🇸 Serbian<br />
🇸🇰 Slovak<br />
🇸🇮 Slovenian<br />
🇪🇸 Spanish<br />
🇸🇪 Swedish<br />
🇹🇷 Turkish<br />
🇺🇦 Ukrainian<br />
🇻🇳 Vietnamese<br />
🏴󠁧󠁢󠁷󠁬󠁳󠁿 Welsh</p>
<p>The Chaport app for operators is available in 4 languages:</p>
<p>🇺🇸 English<br />
🇩🇪 German<br />
🇷🇺 Russian<br />
🇪🇸 Spanish</p>
<h3>SUPPORT</h3>
<p>Find the detailed instructions in our <a href="https://www.chaport.com/help" rel="nofollow ugc">Knowledge Base</a>. Couldn’t find the answer? Our support team will be happy to help you!</p>
<ul>
<li>Send us a message via our live chat on <a href="https://www.chaport.com" rel="nofollow ugc">chaport.com</a>.</li>
<li>Contact us via email: <a href="mailto:info@chaport.com" rel="nofollow ugc">info@chaport.com</a>.</li>
</ul>
<h3>LEGAL</h3>
<p>For more detailed information about our policies, please visit our website:</p>
<ul>
<li><a href="https://www.chaport.com/terms" rel="nofollow ugc">Terms and Conditions</a></li>
<li><a href="https://www.chaport.com/privacy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>


Chaport — Live Chat & Chatbots

Modern live chat plugin for WordPress. Powerful features: multi-channel, chatbots, customization, etc. Free plan. Unlimited chats & websites.

Ensoras – AI Customer Support & Live Chat Helpdesk for WooCommerce vs Chaport — Live Chat & Chatbots