Ensoras

<h4>Stop drowning in customer questions. Let Ensoras handle them.</h4>
<p>You’re running a WooCommerce store. Customer questions are piling up. “Where’s my order?” “What’s your return policy?” “Will this fit me?” — same questions, over and over, eating your time.</p>
<p>Ensoras actually handles customer questions for you. Not templates. Not “we’ll get back to you.” Real answers, using your real store data, following your rules.</p>
<blockquote>
<p>“1,100 customer questions a month, handled automatically. We don’t have a support team anymore.”<br />
  Head of Operations, mid-size fashion e-commerce (EU)</p>
</blockquote>
<h4>What Ensoras Actually Does For You</h4>
<p><strong>Answers order questions instantly</strong><br />
“Where’s my order?” — Ensoras looks up their order, checks tracking, gives them the answer. While you sleep.</p>
<p><strong>Handles returns and refunds</strong><br />
“I want to return this” — Ensoras checks your policy, verifies the purchase date, processes the return or escalates to you if needed.</p>
<p><strong>Converts browsers to buyers</strong><br />
“Do you ship to Canada?” — Ensoras answers immediately while they’re still on your product page, ready to buy.</p>
<p><strong>Solves billing issues</strong><br />
“I was charged twice” — Ensoras pulls the data, sees the duplicate charge, fixes it. No back-and-forth emails.</p>
<p><strong>Works 24/7</strong><br />
Black Friday at 2 AM? Ensoras is answering. Holiday weekend? Ensoras is answering. You? You’re sleeping.</p>
<h4>Why Store Owners Choose Ensoras</h4>
<ul>
<li><strong>It actually does things</strong> — doesn’t just say “check your email for tracking.” It looks up the order and gives them the tracking link.</li>
<li><strong>Under 2-minute responses</strong> — day or night, customers get instant answers</li>
<li><strong>No coding, no training</strong> — write what you want in plain English: “If someone asks about sizing, check the product page and tell them”</li>
<li><strong>Plays nice with your tools</strong> — Stripe, Shopify, Klaviyo, Zendesk, Salesforce, Slack, and 25+ more</li>
</ul>
<h4>One-Click WooCommerce Setup</h4>
<p>Click “Connect WooCommerce” and Ensoras instantly knows your:</p>
<ul>
<li>Orders and tracking numbers</li>
<li>Products and inventory</li>
<li>Customers and purchase history</li>
<li>Refunds and returns</li>
</ul>
<p>Returning customers are recognized automatically. No setup. No importing data. It just works.</p>
<h4>Live Chat Widget</h4>
<p>The chat widget lives right on your storefront and matches your brand:</p>
<ul>
<li>Dark or light theme, your logo, your colors</li>
<li>Quick-reply buttons for common questions</li>
<li>Works on mobile, tablet, and desktop</li>
<li>Show it everywhere or only on specific pages</li>
<li>Collects emails before chat starts so you can follow up</li>
</ul>
<h4>Email Support</h4>
<p>Not just chat. Connect your support email and Ensoras handles those questions too — same intelligence, same rules, same workflows. Everything ends up in one inbox so nothing falls through the cracks.</p>
<h4>Tell Ensoras What to Do</h4>
<p>Write instructions in plain English:</p>
<ul>
<li>“When someone asks about a refund, look up their order. If it’s under $100 and within 30 days, process it. Otherwise, send it to me.”</li>
<li>“If a customer seems frustrated, mark it urgent and notify the team on Slack.”</li>
</ul>
<p>Ensoras follows your rules. When multiple rules apply to the same conversation, they combine automatically.</p>
<h4>Knowledge Base</h4>
<p>Upload your FAQ, return policy, size guides — PDFs, text files, or just paste URLs. Ensoras searches by meaning, not just keywords, so customers get the right answer even when they don’t use the exact wording. Toggle items on and off anytime without deleting anything.</p>
<h4>Analytics and Team</h4>
<ul>
<li>See how many questions Ensoras handled vs. your team</li>
<li>Track customer satisfaction scores, response times, and resolution times</li>
<li>Invite unlimited team members with custom roles and permissions</li>
<li>Route questions to the right person — built-in collision detection so two people never reply to the same customer</li>
</ul>
<h4>Two Ways to Work</h4>
<p><strong>Manual mode</strong> — Ensoras writes the reply, you review and approve before it goes out. Great when you’re getting started and want to see how it handles things.</p>
<p><strong>Auto mode</strong> — Ensoras sends responses on its own based on your rules. When it’s not confident, it asks you instead of guessing. Most teams start manual and switch to auto within the first week.</p>
<h4>Safety Rails</h4>
<ul>
<li>Set rules Ensoras cannot break — like “Never share account info without verification”</li>
<li>Require approval for sensitive topics before anything goes out</li>
<li>Full audit trail of every decision Ensoras made and why</li>
</ul>
<h4>Connects to Everything You Already Use</h4>
<p>Ensoras integrates with over 25 tools across e-commerce, payments, marketing, fulfillment, support, and CRM — including Shopify, Stripe, Klaviyo, Zendesk, Salesforce, Slack, and many more. It pulls live data during every conversation so customers get real answers, not generic ones.</p>
<p>Already using Zendesk, Intercom, or Freshdesk? Ensoras works alongside them or replaces them entirely — your choice, no disruption to your workflow.</p>
<h4>Multi-Language Support</h4>
<p>Your customers don’t all speak the same language, and that’s fine. Ensoras automatically detects the customer’s language and replies in kind — no configuration needed. Your knowledge base and workflows stay in English while Ensoras handles translation in real-time. Over 20 languages supported out of the box.</p>
<h4>Why Not Just Use a Regular Chatbot?</h4>
<p>Regular chatbots match keywords to canned replies. When a customer asks “where’s my order?”, they get a generic “check your email for tracking info.” The customer leaves frustrated, and you still end up answering manually.</p>
<p>Ensoras actually looks up the order, finds the tracking number, and gives it to the customer — right there in the conversation. No human needed.</p>
<ul>
<li><strong>Set up in minutes, not hours</strong> — install the plugin, connect your store, and you’re live</li>
<li><strong>Real answers from real data</strong> — not templates, not “we’ll get back to you”</li>
<li><strong>Your rules, your language</strong> — tell Ensoras what to do in plain English and it follows</li>
<li><strong>Works with what you already use</strong> — Zendesk, Intercom, Freshdesk, Slack, Stripe, and more</li>
<li><strong>Free forever</strong> — 30 conversations a month with every feature included</li>
<li><strong>Speaks your customer’s language</strong> — auto-detects and replies in 20+ languages</li>
</ul>
<h3>External Services</h3>
<p>This plugin connects to <a href="https://ensoras.com" rel="nofollow ugc">Ensoras</a> for all AI processing, chat, and ticket management.</p>
<ul>
<li><strong>Account registration</strong> — your email, name, and site URL are sent to Ensoras to create your project</li>
<li><strong>Chat widget</strong> — loaded from Ensoras on pages where the widget is displayed; visitor messages are sent to Ensoras for processing</li>
<li><strong>Email verification</strong> — your email and name are sent to verify your account during setup</li>
<li><strong>WooCommerce connection (optional)</strong> — read-only API credentials and store URL are shared so Ensoras can look up orders and products</li>
<li><strong>Customer identification (optional)</strong> — logged-in customer emails are passed to the widget for order history lookup</li>
<li><strong>Usage analytics (optional)</strong> — basic environment info (PHP, WP, WooCommerce versions) shared once daily to improve the product; no customer data collected; opt out anytime in settings</li>
</ul>
<p><a href="https://ensoras.com/terms" rel="nofollow ugc">Terms of Service</a> | <a href="https://ensoras.com/privacy" rel="nofollow ugc">Privacy Policy</a></p>


Ensoras – AI Customer Support & Live Chat Helpdesk for WooCommerce

AI live chat and helpdesk for WooCommerce. Answers customer questions automatically using your real store data. Free plan included.

crisp

<p><em>Crisp Live Chat is a free and beautiful chat for your website. This is the ultimate <a href="https://crisp.chat/en/integrations/wordpress/" rel="nofollow ugc">free Live Chat plugin for WordPress</a> if you want to grow your email list, generate leads, and enhance your customer relationship within the same software.</em></p>
<p>The free plugin includes livechat, Real-time notifications, Chatbot, Desktop apps, Mobile apps, Availability schedule. All these features work immediately with no developer help needed.</p>
<p>By adding this plugin on your WordPress website, you’ll gain access to Crisp Inbox for Marketing, Sales, and Support teams, as well as Crisp Helpdesk, our free online educational resources that will help you to better use Crisp and support your customers.</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/n5vLQhwcRN8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<p>Here’s how our Livechat plugin will help you capture more leads and enhance your conversions rates.</p>
<h3>Live Chat: Let your site visitors talk to you</h3>
<p>Crisp allows you to embed a free live chat module to your website and let site visitors chat with you. Using the chatbot plugin, you can easily handle the following WordPress live chat</p>
<ul>
<li>Support live chat: Answer questions your customers might have about your business through live chat.</li>
<li>Sales livechat: Help answer questions your potential customers might have about your products/services through live chat.</li>
<li>Marketing Live Chat: Enrich your database by asking emails or phone numbers and tagging every conversation to create a qualified contact list (This is an option).</li>
<li>Automated chatbot: Create powerful chat bot scenario with our no-code chatbot builder</li>
</ul>
<p><em>Pro tip: If you want to, you can set an availability schedule to display your live chat when you’re ready to chat</em></p>
<h3>Real-time notifications: Be informed when a Live Chat start</h3>
<ul>
<li>Support Livechat: Get back to your customers instantly</li>
<li>Sales Live chat: Do not ever miss a sale again</li>
<li>Marketing Live chat: Offer a conversational experience to your leads</li>
<li>Automated chatbot: Create offline experiences for your visitors</li>
</ul>
<p><em>Pro tip: If you want to, you can choose to receive notifications or not</em></p>
<h3>Mobile and Desktops apps for a convenient Live Chat</h3>
<p>Available on mobile:</p>
<ul>
<li>iOS</li>
<li>Android</li>
</ul>
<p>Available on desktop:</p>
<ul>
<li>Windows Operating systems</li>
<li>Mac OS operating systems</li>
</ul>
<p><em>Pro tip: If you want to, you can answer your customers while you’re not in front of your computer!</em></p>
<h3>Live Chat bonus</h3>
<ul>
<li>See what your visitors are typing.</li>
</ul>
<p>Not all visitors to your website are digital natives.<br />
For many, it takes time to type a response. With Crisp, you can see what your visitors are typing in real time, allowing you to respond with the right information in little to no time.</p>
<ul>
<li>Fair pricing</li>
</ul>
<p>Crisp takes a different business approach than other live chat services. We do not sell a limited chatbox service—with Crisp, the live chat service is free and unlimited, more than enough to cover the basic needs of anyone using the service.</p>
<ul>
<li>Multiple plugins</li>
</ul>
<p>Inside Crisp, you can add plugins to extend the power of your live chat.</p>
<ul>
<li>Enriched user profile</li>
</ul>
<p>With Crisp, you can see your visitor’s important information, such as email, full name, picture, location, social networks, and browsed webpages.</p>
<ul>
<li>Enriched conversations</li>
</ul>
<p>From smileys to animations, our chat system is fresh, cool, and simple to use. Just try it!</p>
<ul>
<li>Wide range of integrations</li>
</ul>
<p>You can integrate Crisp with Slack, your e-mails, Messenger, Twitter, Telegram Whatsapp and SMS.</p>
<h3>What do people have to say about Crisp Live Chat ?</h3>
<p><em>“Crisp stood out. It has roughly the same feature set as Intercom with a few additional features and it has simple/affordable pricing. The support from the team over there is great and new features pop up often.”</em> – Shai Almog, Co-founder of Codename</p>
<p><em>“We could have had the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all customers who are looking for a live chat themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that decision.”</em> – Dominik Angerer, Founder of Storyblok</p>


Crisp – Live Chat and Chatbot

When you install the Plugin and create your account at the crisp website you will automatically subscribe to the pro plan which is only for free for 14 days!

So this plugin is not for free until you chance your plan to the basic one.

The advertisement is very irritating. Everywhere they tell you that the chat plugin is free, even on the registration page.

The plugin connects to the crisp server. So the chats will be recorded there. You have to mention this in your privacy policy. Also you have to block loading the chatbox - a lot of cookies and the external script - before the visitor has accepted the cookies. I am not sure if this is possible. So I assume the plugin is not DSGVO compatible although the developer comes from France. 

The service itself works great with the app ecosystem they offer.

I tried to delete my account after testing the service - which is difficult - but it finally worked - you have to delete the website from the crisp dashboard first.

Caution! Hidden Paid Subscription


Crisp is really helpful for connecting me to my website visitors. As an independent plugin developer myself, it's great to have this kind of community-interaction capability. Thanks, Valerian and team!


My website visitors really like Crisp

A Free, one-click-to-install, Live Chat and chatbot plugin. No coding skills are required. Used by more than 30 000 customers on WordPress.

Ensoras – AI Customer Support & Live Chat Helpdesk for WooCommerce vs Crisp – Live Chat and Chatbot