Ensoras

<h4>Stop drowning in customer questions. Let Ensoras handle them.</h4>
<p>You’re running a WooCommerce store. Customer questions are piling up. “Where’s my order?” “What’s your return policy?” “Will this fit me?” — same questions, over and over, eating your time.</p>
<p>Ensoras actually handles customer questions for you. Not templates. Not “we’ll get back to you.” Real answers, using your real store data, following your rules.</p>
<blockquote>
<p>“1,100 customer questions a month, handled automatically. We don’t have a support team anymore.”<br />
  Head of Operations, mid-size fashion e-commerce (EU)</p>
</blockquote>
<h4>What Ensoras Actually Does For You</h4>
<p><strong>Answers order questions instantly</strong><br />
“Where’s my order?” — Ensoras looks up their order, checks tracking, gives them the answer. While you sleep.</p>
<p><strong>Handles returns and refunds</strong><br />
“I want to return this” — Ensoras checks your policy, verifies the purchase date, processes the return or escalates to you if needed.</p>
<p><strong>Converts browsers to buyers</strong><br />
“Do you ship to Canada?” — Ensoras answers immediately while they’re still on your product page, ready to buy.</p>
<p><strong>Solves billing issues</strong><br />
“I was charged twice” — Ensoras pulls the data, sees the duplicate charge, fixes it. No back-and-forth emails.</p>
<p><strong>Works 24/7</strong><br />
Black Friday at 2 AM? Ensoras is answering. Holiday weekend? Ensoras is answering. You? You’re sleeping.</p>
<h4>Why Store Owners Choose Ensoras</h4>
<ul>
<li><strong>It actually does things</strong> — doesn’t just say “check your email for tracking.” It looks up the order and gives them the tracking link.</li>
<li><strong>Under 2-minute responses</strong> — day or night, customers get instant answers</li>
<li><strong>No coding, no training</strong> — write what you want in plain English: “If someone asks about sizing, check the product page and tell them”</li>
<li><strong>Plays nice with your tools</strong> — Stripe, Shopify, Klaviyo, Zendesk, Salesforce, Slack, and 25+ more</li>
</ul>
<h4>One-Click WooCommerce Setup</h4>
<p>Click “Connect WooCommerce” and Ensoras instantly knows your:</p>
<ul>
<li>Orders and tracking numbers</li>
<li>Products and inventory</li>
<li>Customers and purchase history</li>
<li>Refunds and returns</li>
</ul>
<p>Returning customers are recognized automatically. No setup. No importing data. It just works.</p>
<h4>Live Chat Widget</h4>
<p>The chat widget lives right on your storefront and matches your brand:</p>
<ul>
<li>Dark or light theme, your logo, your colors</li>
<li>Quick-reply buttons for common questions</li>
<li>Works on mobile, tablet, and desktop</li>
<li>Show it everywhere or only on specific pages</li>
<li>Collects emails before chat starts so you can follow up</li>
</ul>
<h4>Email Support</h4>
<p>Not just chat. Connect your support email and Ensoras handles those questions too — same intelligence, same rules, same workflows. Everything ends up in one inbox so nothing falls through the cracks.</p>
<h4>Tell Ensoras What to Do</h4>
<p>Write instructions in plain English:</p>
<ul>
<li>“When someone asks about a refund, look up their order. If it’s under $100 and within 30 days, process it. Otherwise, send it to me.”</li>
<li>“If a customer seems frustrated, mark it urgent and notify the team on Slack.”</li>
</ul>
<p>Ensoras follows your rules. When multiple rules apply to the same conversation, they combine automatically.</p>
<h4>Knowledge Base</h4>
<p>Upload your FAQ, return policy, size guides — PDFs, text files, or just paste URLs. Ensoras searches by meaning, not just keywords, so customers get the right answer even when they don’t use the exact wording. Toggle items on and off anytime without deleting anything.</p>
<h4>Analytics and Team</h4>
<ul>
<li>See how many questions Ensoras handled vs. your team</li>
<li>Track customer satisfaction scores, response times, and resolution times</li>
<li>Invite unlimited team members with custom roles and permissions</li>
<li>Route questions to the right person — built-in collision detection so two people never reply to the same customer</li>
</ul>
<h4>Two Ways to Work</h4>
<p><strong>Manual mode</strong> — Ensoras writes the reply, you review and approve before it goes out. Great when you’re getting started and want to see how it handles things.</p>
<p><strong>Auto mode</strong> — Ensoras sends responses on its own based on your rules. When it’s not confident, it asks you instead of guessing. Most teams start manual and switch to auto within the first week.</p>
<h4>Safety Rails</h4>
<ul>
<li>Set rules Ensoras cannot break — like “Never share account info without verification”</li>
<li>Require approval for sensitive topics before anything goes out</li>
<li>Full audit trail of every decision Ensoras made and why</li>
</ul>
<h4>Connects to Everything You Already Use</h4>
<p>Ensoras integrates with over 25 tools across e-commerce, payments, marketing, fulfillment, support, and CRM — including Shopify, Stripe, Klaviyo, Zendesk, Salesforce, Slack, and many more. It pulls live data during every conversation so customers get real answers, not generic ones.</p>
<p>Already using Zendesk, Intercom, or Freshdesk? Ensoras works alongside them or replaces them entirely — your choice, no disruption to your workflow.</p>
<h4>Multi-Language Support</h4>
<p>Your customers don’t all speak the same language, and that’s fine. Ensoras automatically detects the customer’s language and replies in kind — no configuration needed. Your knowledge base and workflows stay in English while Ensoras handles translation in real-time. Over 20 languages supported out of the box.</p>
<h4>Why Not Just Use a Regular Chatbot?</h4>
<p>Regular chatbots match keywords to canned replies. When a customer asks “where’s my order?”, they get a generic “check your email for tracking info.” The customer leaves frustrated, and you still end up answering manually.</p>
<p>Ensoras actually looks up the order, finds the tracking number, and gives it to the customer — right there in the conversation. No human needed.</p>
<ul>
<li><strong>Set up in minutes, not hours</strong> — install the plugin, connect your store, and you’re live</li>
<li><strong>Real answers from real data</strong> — not templates, not “we’ll get back to you”</li>
<li><strong>Your rules, your language</strong> — tell Ensoras what to do in plain English and it follows</li>
<li><strong>Works with what you already use</strong> — Zendesk, Intercom, Freshdesk, Slack, Stripe, and more</li>
<li><strong>Free forever</strong> — 30 conversations a month with every feature included</li>
<li><strong>Speaks your customer’s language</strong> — auto-detects and replies in 20+ languages</li>
</ul>
<h3>External Services</h3>
<p>This plugin connects to <a href="https://ensoras.com" rel="nofollow ugc">Ensoras</a> for all AI processing, chat, and ticket management.</p>
<ul>
<li><strong>Account registration</strong> — your email, name, and site URL are sent to Ensoras to create your project</li>
<li><strong>Chat widget</strong> — loaded from Ensoras on pages where the widget is displayed; visitor messages are sent to Ensoras for processing</li>
<li><strong>Email verification</strong> — your email and name are sent to verify your account during setup</li>
<li><strong>WooCommerce connection (optional)</strong> — read-only API credentials and store URL are shared so Ensoras can look up orders and products</li>
<li><strong>Customer identification (optional)</strong> — logged-in customer emails are passed to the widget for order history lookup</li>
<li><strong>Usage analytics (optional)</strong> — basic environment info (PHP, WP, WooCommerce versions) shared once daily to improve the product; no customer data collected; opt out anytime in settings</li>
</ul>
<p><a href="https://ensoras.com/terms" rel="nofollow ugc">Terms of Service</a> | <a href="https://ensoras.com/privacy" rel="nofollow ugc">Privacy Policy</a></p>


Ensoras – AI Customer Support & Live Chat Helpdesk for WooCommerce

AI live chat and helpdesk for WooCommerce. Answers customer questions automatically using your real store data. Free plan included.

lucamicheli

<p>Customerly is the unique platform that blends AI with your live chat to help your team support customers in no time in any language.</p>
<p>Use Customerly to:</p>
<ul>
<li>💬 Live chat with AI to support visitors in real-time.</li>
<li>✉️ Engage and capture more leads automatically with live chat triggers and AI.</li>
<li>📢 Nurture leads by sending automated email marketing with powerful workflows.</li>
<li>👥 Create lists based on your rules and reuse them to send tailored messages.</li>
<li>📧 Send newsletters to your customers with a beautiful email template builder.</li>
<li>😀 Identify automatically your new users and personalize greetings with their name without effort.</li>
<li>💸 Keep your costs under control and save money by adopting a single solution for all your communications via chat and email.</li>
</ul>
<h3>💬 AI Chatbot</h3>
<p>Collect leads while you sleep and reply to their enquiries via live chat or via email on autopilot.</p>
<p>Talk to your customers in real-time with a beautiful, super fast and customizable live chat for your WordPress website.</p>
<p>The Customerly <a href="https://www.customerly.io/features/live-chat-plugin-for-wordpress/?utm_medium=wp_plugin&utm_source=wordpress&utm_campaign=wordpress_live_chat" rel="nofollow ugc">Live Chat Software </a>  for your WordPress website will help you with:<br />
* 🎨 Customizing the live chat to match your brand identity<br />
* ✅ Creating greeting messages to help you start a conversation<br />
* ✅  Recover visitors about to abandon your website<br />
* ✅  Profile your incoming chat messages with more questions<br />
* ✅  Getting  more demos with meeting booking<br />
* ✅  Helping your customers with Knowledge base and AutoReply<br />
* 📱Replying on mobile everywhere you go on the Customerly mobile app<br />
* 📚Knowledge base builder to support on autopilot your customers 24/7<br />
* 🎥 Video live chat and screen-sharing with your visitors without leaving the page</p>
<p>Our Live Chat helps 28.000+ businesses all over the world to deliver the most effective customer service and real-time support.</p>
<p>Help your customers find their way with our AI-integrated live chat.</p>
<h4>Live Chat</h4>
<p>Save time with canned responses<br />
Reduce workloads for your team and quickly reply to repeated requests</p>
<h4>Canned Responses</h4>
<p>Answer faster with chat previews<br />
Sneak-peek your customers’ messages while they are still typing. You can search for the perfect answer to quickly respond</p>
<h4>Chat Previews</h4>
<p>Enrich your chat messages<br />
Not just plain text, use our built-in editor to create compelling messages with font styles, inline images and much more</p>
<h4>Rich Chat Messages</h4>
<p>Not just text, share any media<br />
Drag & drop any file to send them on chat. Your customers will be able to share easily their documents too, like screenshots, PDF quotes, ZIP, videos and much more…</p>
<h4>Chat Attachments</h4>
<p>Find any past chat with chat history<br />
In your chat history archive, you can find easily any past conversation that includes a certain phrase. Check also a past conversation for a specific customer</p>
<h4>Chat Archives</h4>
<p>Enable notifications to instantly reply to your live chats<br />
Do not miss any opportunity by turning on web, mobile or email notifications every time you get a new chat</p>
<h4>Chat Notifications</h4>
<h4>🎥 Video live chat & screen share</h4>
<p>Deliver demos straight away, show products easily or fix issues on your customer computers with Customerly</p>
<h4>⚡️ Live Chat Engagements</h4>
<p>Engage with customers on your pages to get more leads and appointment</p>
<p>Add Welcome Messages to better engage with your visitors on your website and ask Pre-Chat questions to better profile your incoming leads.</p>
<p>Then use Smart Assignment Rules to always assign the message to the right person in the team.</p>
<p>Let your visitors book a Book a Meeting directly from the chat.</p>
<p>Let your customer find an answer themself with In-Chat Help Center. We are saving more than 80,000 support cases per month to our customers. That’s a million dollar saved in customer support time and salary.</p>
<h4>⭐️ Live Chat Dashboard</h4>
<p>The Conversations Inbox is where the magic happens between you and your customers<br />
One single place to connect with your customers</p>
<h4>🎨 Live Chat Customization</h4>
<p>Make your live chat look like yours with wonderful customizations</p>
<p>Customize your live chat to match your brand with different Chat Icons. Each agent will be able to customize their profiles.<br />
You can also present your company with a<br />
Company mission statement</p>
<p>The live chat support several Languages that adapts automatically to the customer browser.</p>
<h4>🎨 Help Center</h4>
<p>Deploy a self-service help center with intelligent automation</p>
<p>When it comes to customers, a good 50% of them prefer to find an answer themself in an Help Center.</p>
<p>Thanks to the In-Chat Search they will be able to search their answer in there without bugging your customer support team. Auto reply instead is going to suggest automatically a solution for them based on their inquiries.</p>
<p>Build your Knowledge base with an easy to use and powerful Article Editor, add your Google Tag Manager and observe any Article Feedback</p>
<h4>🧐 Improve with Reports</h4>
<p>Analyze detailed reports on how your customer service team is performing with Team, Chat and Agent Reports.</p>
<p>Optimize your knowledge base with reports on the Help Center and understand what they are searching for with Failed Searches Reports</p>
<h3>Newsletter & Marketing Automation</h3>
<h4>🤖 Automate emails with workflows</h4>
<p>Create automation to communicate with your customers along their journey from awareness to advocacy.</p>
<p>The Workflow Builder will let you create email sequences easily to nurture your leads or keep engaged your customers.</p>
<p>Explore our Workflow Templates to get inspiration on how you can welcome new customers, engage with the current one and nurture prospects.</p>
<p>Use powerful Customer Lists to automatically segment your customers based on your rules. Split by city, list, form source, campaign? You name it. The sky is the limit.</p>
<h4>📧 Email Marketing</h4>
<p>Craft, deliver and analyze beautiful email marketing campaigns.</p>
<p>With the Customerly Email Marketing suite you will be able to create, send, analyze beautiful marketing campaigns. With 100% Delivery Rate and robust reply system you will get more results from each campaign you send.</p>
<p>Build with a fantastic Visual Email Template Builder that will allow you in a few moments to craft responsive email campaigns.</p>
<p>Once you sent the one-shot email campaign or an automated one, check the Email Stats and User detailed reporting to see exactly how  people are responding to your marketing efforts.</p>
<h3>WP Live Chat Complete Features List</h3>
<p>💬 Live Chat accessible from everywhere</p>
<p>🚀 Super fast live Chat</p>
<p>🎥 Video Live Chat your website visitors</p>
<p>📱 Live chat conversations accessible from your iPhone or Android mobile device</p>
<p>🌈 Change the color of the live chat window</p>
<p>✏️ Customize the icon of the live chat bubble</p>
<p>🤖 Create automated questions to ask in your live chat window</p>
<p>⌚️ Office Hours to show or hide your live chat window when out of office</p>
<p>🧑‍💻 Assign conversations with smart rules</p>
<p>🎇 Live Chat GIF Integration</p>
<p>💬 Allow live chat popup with welcome messages</p>
<p>🌅 3 Backgrounds for your live chat window</p>
<p>🔒 Limit the live chat window to show only to logged users</p>
<p>💬 Set the position of your live chat box</p>
<p>🌍 Ban visitors from chatting to you based on IPAddress</p>
<p>📊 Google Analytics integration to track conversion with the live chat</p>
<p>🔵 Facebook Pixel Event tracking for conversion with the live chat</p>
<p>🖥 Desktop notification when a live chat is received</p>
<p>👥 Add your friend or colleague to your live chat</p>
<p>🧑‍💼 Share notes with other agents on the live chat conversations</p>
<p>📈 Live chat statistics</p>
<p>🗃 Attach files to any live chat</p>
<p>📸 Screenshots creation from the live chat in one click</p>
<p>🔐 Secure Live Chat system</p>
<p>👥 Create different teams to assign your live chat</p>
<p>📸 Screenshots creation from the live chat in one click</p>
<p>🕰 Access historical live chat conversations</p>
<p>🔄 Keep the person logged within the live chat automatically</p>
<p>💾 Offline Live Chat messages stored</p>
<p>📧 Continue conversation even after the live chat with email seamlessly</p>
<p>🔃 Unlimited simultaneous live chat</p>
<p>💾 Unlimited live chat stored</p>
<h3>How to install the AI Chatbot</h3>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/_WZ_YaU3aJQ?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<h3>Translations</h3>
<ul>
<li>English</li>
<li>Català (Catalan),</li>
<li>Dansk (Danish),</li>
<li>Nederlands (Dutch),</li>
<li>English (Australia) (English (Australia))</li>
<li>English (UK) (English (UK))</li>
<li>Français (French (France)),</li>
<li>Deutsch (German),</li>
<li>Italiano (Italian),</li>
<li>Português do Brasil (Portuguese (Brazil)),</li>
<li>Português (Portuguese (Portugal)),</li>
<li>Română (Romanian),</li>
<li>Español (Spanish (Spain)),</li>
<li>Svenska (Swedish),</li>
<li>Bahasa Indonesia (Indonesian),</li>
<li>Polski (Polish),</li>
<li>slovenščina (Slovenian),</li>
<li>Tiếng Việt (Vietnamese),</li>
<li>Ελληνικά (Greek),</li>
<li>Magyar (Hungarian),</li>
<li>Русский (Russian),</li>
<li>čeština‎ (Czech),</li>
<li>Esperanto (Esperanto)</li>
</ul>


AI Chatbot for WordPress by Customerly

AI Chatbot to support customers, create engaging messages and send automated emails.

Ensoras – AI Customer Support & Live Chat Helpdesk for WooCommerce vs AI Chatbot for WordPress by Customerly