Ensoras

<h4>Stop drowning in customer questions. Let Ensoras handle them.</h4>
You’re running a WooCommerce store. Customer questions are piling up. “Where’s my order?” “What’s your return policy?” “Will this fit me?” — same questions, over and over, eating your time.
Ensoras actually handles customer questions for you. Not templates. Not “we’ll get back to you.” Real answers, using your real store data, following your rules.
<blockquote>
“1,100 customer questions a month, handled automatically. We don’t have a support team anymore.” 
 Head of Operations, mid-size fashion e-commerce (EU)
</blockquote>
<h4>What Ensoras Actually Does For You</h4>
Answers order questions instantly 
“Where’s my order?” — Ensoras looks up their order, checks tracking, gives them the answer. While you sleep.
Handles returns and refunds 
“I want to return this” — Ensoras checks your policy, verifies the purchase date, processes the return or escalates to you if needed.
Converts browsers to buyers 
“Do you ship to Canada?” — Ensoras answers immediately while they’re still on your product page, ready to buy.
Solves billing issues 
“I was charged twice” — Ensoras pulls the data, sees the duplicate charge, fixes it. No back-and-forth emails.
Works 24/7 
Black Friday at 2 AM? Ensoras is answering. Holiday weekend? Ensoras is answering. You? You’re sleeping.
<h4>Why Store Owners Choose Ensoras</h4>
<ul>
<li>It actually does things — doesn’t just say “check your email for tracking.” It looks up the order and gives them the tracking link.</li>
<li>Under 2-minute responses — day or night, customers get instant answers</li>
<li>No coding, no training — write what you want in plain English: “If someone asks about sizing, check the product page and tell them”</li>
<li>Plays nice with your tools — Stripe, Shopify, Klaviyo, Zendesk, Salesforce, Slack, and 25+ more</li>
</ul>
<h4>One-Click WooCommerce Setup</h4>
Click “Connect WooCommerce” and Ensoras instantly knows your:
<ul>
<li>Orders and tracking numbers</li>
<li>Products and inventory</li>
<li>Customers and purchase history</li>
<li>Refunds and returns</li>
</ul>
Returning customers are recognized automatically. No setup. No importing data. It just works.
<h4>Live Chat Widget</h4>
The chat widget lives right on your storefront and matches your brand:
<ul>
<li>Dark or light theme, your logo, your colors</li>
<li>Quick-reply buttons for common questions</li>
<li>Works on mobile, tablet, and desktop</li>
<li>Show it everywhere or only on specific pages</li>
<li>Collects emails before chat starts so you can follow up</li>
</ul>
<h4>Email Support</h4>
Not just chat. Connect your support email and Ensoras handles those questions too — same intelligence, same rules, same workflows. Everything ends up in one inbox so nothing falls through the cracks.
<h4>Tell Ensoras What to Do</h4>
Write instructions in plain English:
<ul>
<li>“When someone asks about a refund, look up their order. If it’s under $100 and within 30 days, process it. Otherwise, send it to me.”</li>
<li>“If a customer seems frustrated, mark it urgent and notify the team on Slack.”</li>
</ul>
Ensoras follows your rules. When multiple rules apply to the same conversation, they combine automatically.
<h4>Knowledge Base</h4>
Upload your FAQ, return policy, size guides — PDFs, text files, or just paste URLs. Ensoras searches by meaning, not just keywords, so customers get the right answer even when they don’t use the exact wording. Toggle items on and off anytime without deleting anything.
<h4>Analytics and Team</h4>
<ul>
<li>See how many questions Ensoras handled vs. your team</li>
<li>Track customer satisfaction scores, response times, and resolution times</li>
<li>Invite unlimited team members with custom roles and permissions</li>
<li>Route questions to the right person — built-in collision detection so two people never reply to the same customer</li>
</ul>
<h4>Two Ways to Work</h4>
Manual mode — Ensoras writes the reply, you review and approve before it goes out. Great when you’re getting started and want to see how it handles things.
Auto mode — Ensoras sends responses on its own based on your rules. When it’s not confident, it asks you instead of guessing. Most teams start manual and switch to auto within the first week.
<h4>Safety Rails</h4>
<ul>
<li>Set rules Ensoras cannot break — like “Never share account info without verification”</li>
<li>Require approval for sensitive topics before anything goes out</li>
<li>Full audit trail of every decision Ensoras made and why</li>
</ul>
<h4>Connects to Everything You Already Use</h4>
Ensoras integrates with over 25 tools across e-commerce, payments, marketing, fulfillment, support, and CRM — including Shopify, Stripe, Klaviyo, Zendesk, Salesforce, Slack, and many more. It pulls live data during every conversation so customers get real answers, not generic ones.
Already using Zendesk, Intercom, or Freshdesk? Ensoras works alongside them or replaces them entirely — your choice, no disruption to your workflow.
<h4>Multi-Language Support</h4>
Your customers don’t all speak the same language, and that’s fine. Ensoras automatically detects the customer’s language and replies in kind — no configuration needed. Your knowledge base and workflows stay in English while Ensoras handles translation in real-time. Over 20 languages supported out of the box.
<h4>Why Not Just Use a Regular Chatbot?</h4>
Regular chatbots match keywords to canned replies. When a customer asks “where’s my order?”, they get a generic “check your email for tracking info.” The customer leaves frustrated, and you still end up answering manually.
Ensoras actually looks up the order, finds the tracking number, and gives it to the customer — right there in the conversation. No human needed.
<ul>
<li>Set up in minutes, not hours — install the plugin, connect your store, and you’re live</li>
<li>Real answers from real data — not templates, not “we’ll get back to you”</li>
<li>Your rules, your language — tell Ensoras what to do in plain English and it follows</li>
<li>Works with what you already use — Zendesk, Intercom, Freshdesk, Slack, Stripe, and more</li>
<li>Free forever — 30 conversations a month with every feature included</li>
<li>Speaks your customer’s language — auto-detects and replies in 20+ languages</li>
</ul>
<h3>External Services</h3>
This plugin connects to <a href="https://ensoras.com" rel="nofollow ugc">Ensoras</a> for all AI processing, chat, and ticket management.
<ul>
<li>Account registration — your email, name, and site URL are sent to Ensoras to create your project</li>
<li>Chat widget — loaded from Ensoras on pages where the widget is displayed; visitor messages are sent to Ensoras for processing</li>
<li>Email verification — your email and name are sent to verify your account during setup</li>
<li>WooCommerce connection (optional) — read-only API credentials and store URL are shared so Ensoras can look up orders and products</li>
<li>Customer identification (optional) — logged-in customer emails are passed to the widget for order history lookup</li>
<li>Usage analytics (optional) — basic environment info (PHP, WP, WooCommerce versions) shared once daily to improve the product; no customer data collected; opt out anytime in settings</li>
</ul>
<a href="https://ensoras.com/terms" rel="nofollow ugc">Terms of Service</a> | <a href="https://ensoras.com/privacy" rel="nofollow ugc">Privacy Policy</a>

Ensoras – AI Customer Support & Live Chat Helpdesk for WooCommerce

AI live chat and helpdesk for WooCommerce. Answers customer questions automatically using your real store data. Free plan included.

formilla-live-chat

zgilyana

Install <a href="http://www.Formilla.com/?u=wpwc" title="Formilla's Customer Support Software for WooCommerce" rel="nofollow ugc">Formilla’s Customer Support Software for WooCommerce</a> and get started with FREE live chat (Premium Upgrades available). Provide online chat support to your visitors and view them navigate your website or store from page to page, along with the ability to view the contents of their shopping cart.
Formilla Platform Features:
<ul>
<li>
Installs Instantly: You’ll be up and running within minutes once you install the plugin to your WooCommerce or WordPress site and sign-up for a Formilla account. The live chat widget will appear on your site upon installation/activation of this plugin and you can customize your chat in your Formilla.com cloud account.
</li>
<li>
Shopping Cart Details: When using WooCommerce (WordPress ecommerce plugin), Formilla will automatically display a visitor’s shopping cart contents in real time during a chat. If you’re using one of our premium packages, you can also view your most active visitors’ shopping cart contents using the visitor monitoring feature from the live chat dashboard. Know what products visitors have added to their shopping cart, the quantity of each item, sub-total, and grand total. Use proactive chat or request chat functionality to ensure customers purchase before they leave your website.
</li>
<li>
Real-time Visitor Monitoring: Formilla’s real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View visitor login email, where your visitor is located, their recently viewed web pages, what operating system (Windows, Mac, iOS, Android, etc.) or internet browser they are using, where the traffic came from (Google, Facebook, other linking sites, etc.), whether they are a new or returning visitor, and more. Formilla Live Chat visitor monitoring is a paid feature and comes with our Professional package or higher.
</li>
<li>
A.I. ChatGPT Bots: ChatGPT Chatbots leverage ChatGPT’s incredible Artificial Intelligence technology to respond to visitor questions 24/7 (paid feature add-on). You’ll see a huge improvement in your staff’s efficiency and dramatically boost customer satisfaction too. Check out our <a href="https://blog.formilla.com/how-to-create-a-chatgpt-chatbot/" title="ChatGPT Bots" rel="nofollow ugc">ChatGPT Bots</a> tutorial to learn more.
</li>
<li>
Desktop Notifications: Make sure you don’t miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.
</li>
<li>
Mobile Apps for iPhone, iPad, and Android Devices: Live chat via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla Live Chat account to chat with customers from anywhere!
</li>
<li>
Language Support (International): All of our packages allow you to customize your live chat widget in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and much more!
</li>
<li>
Require Email Address: Before visitors start a live chat, you can require them to supply their email address and include them in future marketing opportunities.
</li>
<li>
Smart Messages: Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium packages).
</li>
<li>
Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Use the “Personal” template so it looks like you’re contacting your customer directly, and not via a mass email marketing campaign. Use the “Professional” template when sending a company announcement, blog update, or similar, which includes your company logo, social links, and company address. Marketing automation features are a paid feature and come with our Growth package.
</li>
<li>
Marketing Automation (In-App Messaging): Display In-App/website popup messages to your Formilla contacts using multiple different display types on your website (popups, corner widgets, website bars). Announce a limited time offer or sale, offer a coupon code, direct users to your latest blog, communicate breaking news or a maintenance outage, or market virtually anything to your visitors. Marketing automation features are a paid feature and come with our Growth package.
</li>
<li>
Integrate with hundreds of apps using Zapier: Automatically post chat transcripts directly to your favorite apps using Zapier. Hundreds of apps are supported, including email marketing tools, CRMs, ticket systems, and a lot more (e.g. Mailchimp, Constant Contact, Pipedrive, Infusionsoft, Zendesk, etc.). This comes with any Premium plan.
</li>
<li>
Robust APIs: Push your data to Formilla to track advanced customer behavior with our Javascript and REST APIs. Track last order date, member signup date, total amount spent, or anything else.
</li>
</ul>

Customer Support Software, Live Chat, & Marketing Automation

Customer Support Software for WooCommerce with live chat, real-time cart information, email, and in-app messaging using Formilla Edge marketing automa …

Ensoras – AI Customer Support & Live Chat Helpdesk for WooCommerce vs Customer Support Software, Live Chat, & Marketing Automation