Eniverse

Eniverse Withdrawal Form for WooCommerce enables your customers to exercise their right to withdraw from a contract in compliance with <a href="https://eur-lex.europa.eu/eli/dir/2023/2673" rel="nofollow ugc">EU Directive 2023/2673</a>, effective from 19 June 2026.
The directive requires every online store selling to EU consumers to provide a clearly labeled, easy-to-find withdrawal mechanism. This plugin does exactly that — with zero configuration needed after activation.
<h4>How it works</h4>
For logged-in customers: 
A “Withdraw from contract” button appears on the order list and order detail pages inside My Account. Clicking it opens a pre-filled form with the customer’s name, order number, and email (locked fields). The customer selects which products to return, optionally provides a reason, reviews a summary, and confirms with a single click.
For guest customers: 
A dedicated page is created automatically at activation. Guests enter their order number and email for verification, then follow the same flow. A direct link with a security token is also included in the WooCommerce order confirmation email, allowing one-click access.
<h4>Key features</h4>
<ul>
<li>“Withdraw from contract” button in My Account → Orders and Order Details</li>
<li>Dedicated guest page created automatically — no shortcodes or setup needed</li>
<li>Two-step confirmation (form → summary → confirm) per Directive recital 37</li>
<li>Secure email link with one-time token in order confirmation emails</li>
<li>Product selection with checkboxes and quantity fields for partial withdrawals</li>
<li>Status system — New → In progress → Accepted → Completed / Rejected</li>
<li>Automatic emails — confirmation to customer, notification to admin, updates on every status change</li>
<li>“Withdrawals” tab in WooCommerce admin with badge counter for new requests</li>
<li>Order integration — metabox in order details, status column in order list, automatic order notes</li>
<li>Auto-refund — changing status to “Completed” automatically creates a WooCommerce refund</li>
<li>Configurable withdrawal period — default 14 days, adjustable in settings</li>
<li>HPOS compatible — works with WooCommerce High-Performance Order Storage</li>
<li>Translation ready — all strings internationalized, Polish translation included</li>
</ul>
<h4>EU Directive 2023/2673 compliance</h4>
<ul>
<li>Button labeled “Withdraw from contract” / “Withdraw from contract here” as required</li>
<li>Final confirmation button labeled “Confirm contract withdrawal”</li>
<li>Two-step confirmation process (recital 37 — double-click requirement)</li>
<li>Immediate email confirmation with date, time, and full content of the withdrawal statement</li>
<li>Withdrawal function available throughout the entire statutory withdrawal period</li>
<li>Disabled button with tooltip after period expiry (button remains visible)</li>
</ul>
<h4>Who is this for?</h4>
Any WooCommerce store selling to consumers in the European Union. The directive applies regardless of where your business is based — if you target EU consumers, compliance is mandatory from 19 June 2026 with no transition period.

Eniverse Withdrawal Form for WooCommerce

A simple, zero-config contract withdrawal form for WooCommerce — fully compliant with EU Directive 2023/2673.

EU Withdrawal Compliance vs Eniverse Withdrawal Form for WooCommerce