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Rétractation Légale for WooCommerce adds an online withdrawal button and form to WooCommerce, helping merchants implement the mechanism required by EU Directive 2019/2161 (Omnibus) for customers in the 30 countries of the European Economic Area (EEA).
This plugin does not guarantee legal compliance — it provides the technical tooling to help merchants implement the withdrawal process. Merchants remain responsible for verifying their obligations with a qualified legal professional.
Who needs this?
Any WooCommerce store selling to consumers in the 30 EEA countries: the 27 EU member states + Norway, Iceland, and Liechtenstein. In France, the obligation applies from June 19, 2026 (Art. L221-21 of the Consumer Code).
Without an online withdrawal mechanism, the legal withdrawal period is automatically extended by 12 months in most EEA countries.
Key features:
<ul>
<li>Withdrawal button on completed orders in the customer account area.</li>
<li>Accessible withdrawal form with item and quantity selection.</li>
<li>Supports partial withdrawals (select specific products and quantities).</li>
<li>Timestamped record stored securely in the database with a unique token.</li>
<li>Automatic confirmation email to the customer with reference token.</li>
<li>Admin notification email on each new withdrawal request.</li>
<li>Dedicated admin dashboard listing all requests (order, customer, date, status, token).</li>
<li>Visual badge on the WooCommerce orders list for orders with pending requests.</li>
<li>Meta box on individual order pages.</li>
<li>HPOS (High-Performance Order Storage) compatible.</li>
<li>12 languages: French, English, German, Spanish, Italian, Dutch, Polish, Portuguese, Swedish, Norwegian, Arabic, Hebrew.</li>
</ul>

Rétractation Légale for WooCommerce

Online withdrawal button for WooCommerce — EU Directive 2019/2161 (Omnibus), 30 EEA countries. Timestamped records, emails, admin dashboard.

EU Withdrawal Compliance vs Rétractation Légale for WooCommerce