Facebook

Communicate with customers on your website with Messenger-powered chat. Chat Plugin is a chat widget maintained by the Meta Business that enables live chat on your website.
Whether they’re on their computer or their phone, website visitors will be able to message you anytime by clicking on a small Messenger chat bubble in the lower right corner of your site.
Key features:
<ul>
<li>Website visitors can message you while browsing your site.</li>
<li>Set up auto-replies and answers to common questions to serve customers when you’re not available.</li>
<li>Continue the conversation with customers on Messenger even after they leave your website.</li>
<li>Visitors without a Facebook Messenger account can ask you questions anonymously in Guest mode.</li>
<li><a href="https://www.facebook.com/business/messenger/get-started" rel="nofollow ugc">Messenger</a>’s familiar interface builds trust.</li>
<li>No need to switch between apps to answer questions you get on the website.</li>
</ul>

Facebook Chat Plugin – Live Chat Plugin for WordPress

The Facebook Chat Plugin makes it easy for your website visitors to chat with you and ask you questions, even if they don't have Messenger.

direkttwp

Direktt helps you seamlessly integrate your WordPress website with the <a href="https://direktt.com/" rel="nofollow ugc">Direktt mobile customer care platform</a>. With this plugin, you can:
<ul>
<li>Access a wp-admin interface for Direktt settings, user management, and bulk messaging.</li>
<li>Manage messaging templates and send announcements to your Direktt channel subscribers.</li>
<li>View and manage user profiles, notes, and message history.</li>
<li>Receive and act on user events such as subscriptions, messages, and activity from the Direktt mobile app.</li>
</ul>
For developers, Direktt provides a framework to:
<ul>
<li>Add custom hooks and actions for Direktt events.</li>
<li>Access and authorize users or events from the Direktt app.</li>
<li>Integrate with the Direktt panel or user profiles.</li>
<li>Send messages to app users programmatically.</li>
<li>Implement powerful Direktt automations</li>
</ul>
You can find Developer documentation here: <a href="https://direktt.com/resources/developer-guide-basic-concepts-platform-overview/" rel="nofollow ugc">Direktt developer guides</a>
<h3>Data & External Service Disclosure</h3>
This plugin connects your website to the Direktt platform using secure API calls. No user tracking or personal data is automatically sent from your site to Direktt.
When certain user actions occur (such as subscribing or messaging), the Direktt platform sends the following minimal user data to your WordPress site via API:
<ul>
<li>Display name</li>
<li>Avatar</li>
<li>Channel-specific subscription ID</li>
</ul>
No personally identifiable or trackable data (such as email addresses) is shared with your or other channels or with any third-party platforms. All API calls are authenticated with your Direktt API key.
Plugin API Endpoints Used: 
The plugin communicates only during specific actions and uses the following Direktt API endpoints:
<ol>
<li>
https://getDataForChannel-lnkonwpiwa-uc.a.run.app 
(Called when you view the Direktt dashboard in wp-admin to fetch current channel status)
</li>
<li>
https://activatechannel-lnkonwpiwa-uc.a.run.app 
(Called on channel activation)
</li>
<li>
https://getsubscriptionsforchannel-lnkonwpiwa-uc.a.run.app 
(Called when channel user synchronization is initiated in the Direktt wp-admin settings)
</li>
<li>
https://sendbulkmessages-lnkonwpiwa-uc.a.run.app 
(Called when sending a message to channel subscribers)
</li>
<li>
https://sendadminmessage-lnkonwpiwa-uc.a.run.app 
(Called when sending a message to the channel admin)
</li>
<li>
https://updateMessage-lnkonwpiwa-uc.a.run.app 
(Called when updating a sent message)
</li>
</ol>
No calls are made automatically or in the background without user/admin action.
For more details, please see:
<ul>
<li>Direktt Privacy Policy <a href="https://direktt.com/privacy-policy/" rel="nofollow ugc">HERE</a></li>
<li>Direktt Terms of Service <a href="https://direktt.com/terms-of-service/" rel="nofollow ugc">HERE</a> </li>
</ul>
Localization:
Text Domain: direktt 
Domain Path: /languages 
Learn more about Direktt at https://direktt.com
Direktt plugin uses a number of third party libraries. They include:
<ul>
<li>Vue.js – https://github.com/vuejs/</li>
<li>Vuetify – https://github.com/vuetifyjs/vuetify</li>
<li>php-jwt – https://github.com/firebase/php-jwt</li>
<li>Html2Text – https://github.com/mtibben/html2text</li>
</ul>

Direktt

Connect your WordPress site to the Direktt mobile customer care platform for instant messaging and real-time user engagement.

Facebook Chat Plugin – Live Chat Plugin for WordPress vs Direktt