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The number one reason your customers get in touch is to ask questions about a product they bought or plan to buy. You will notice a pattern after having many such conversations – most of their concerns can be addressed with the same answers.
Once you know these questions and have answers for them, you can add them to our FAQ app. This will free up your support time because users will find the answers they need and won’t reach out. That’s why having a simple FAQ section laid out on your page is important to your bottom line.
Our app allows you to control the position, the size and the layout of the list. This makes it easy to create unlimited pairs of questions and answers. After your list is complete you can embed the app in different pages on your site.
<h4>Reduce support queries</h4>
Make it easy for users to find answers instead of contacting support.
<h4>Better information architecture</h4>
Group content based on context, for easier assimilation. For example use separate tabs for Return Policy, Shipping, and Sizing Guides.
<h4>Branded layout</h4>
Match the app to your site design to help users feel at home when searching for answers to their concerns.

FAQ Accordion

Answer questions proactively to improve customer conversion.

Joeri van Veen

FAQs are great for your visitors and when implemented correctly also for SEO.
This simple FAQ plugin creates a new post-type. This is straightforward and flexible: you can now create and manage FAQs like any other post type in WordPress.
The FAQs can be summoned using shortcodes, the default for the central FAQ page is [faq-with-categories]. More options are explained below and on the settings page.
FAQs are always sorted by published-date descending, so newest entries are first (you can manipulate the published date of each post).
You can choose a taxonomy, the default is ‘category’, to attach your FAQ posts to. You can now summon FAQs for a specific category (including sub categories) on a page. The plugin also uses it to filter the FAQs if you place the filter on your central FAQ page.
If you want some FAQs in other locations that do not appear on the central page you can use an ‘exclusive’ tag.
When there are many entries, a ‘Show more’ button appears automatically (configurable in the settings)
<h4>Pros</h4>
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Easy to manage the FAQs
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Tidy accordion display and smooth filtering / searching
</li>
<li>
The ‘exclusive’ short_code and the central FAQ page output FAQ snippet schema data as ld+json in the head
</li>
<li>
Supports direct linking to pre-select the filters (faq-page?category=name%20of%20category)
</li>
<li>
Automatically follows (chosen) taxonomy hierarchy (infinite depth) with added option to order the categories
</li>
</ul>
<h4>Cons</h4>
<ul>
<li>
Only 1 central FAQ list is supported (though you can display subsets of the FAQs anywhere you want)
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<li>
Currently only with shortcodes, no widgets
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<li>
Filtering and searching the FAQs only work with javascript enabled (but then again, so does most of WordPress)
</li>
</ul>
<h4>Short codes</h4>
You may use the following shortcodes, of course certain combinations do not make sense and may produce erratic behaviour.
[faq-with-categories] produces the default list with all the faqs and outputs FAQ snippets schema in the head. Use only ONCE for central FAQ page, and on pages that are linked to a taxonomy (category) in the plugin.
[faq-with-categories-filter] produces a filter menu according to the chosen taxonomy using the specified order (only works when default shortcode is also on that page).
[faq-with-categories-search] produces a search box that will perform client-side lookup through the faqs (only works when default shortcode is also on that page).
[faq-with-categories quantity=”5″] (1) limits the quantity of the faqs to 5, or use another number. Can be combined with the other settings.
[faq-with-categories category=”category name”] (1) display only faqs for the specified category (case-insensitive). This will NOT output FAQ snippets schema in the head.
[faq-with-categories exclusive=”your tag”] (1) (use only ONCE for every tag) any tag you specified under a faq entry in the box, will gather all faqs with that tag for display.
[faq-with-categories title-only=”any value”] outputs the list as links rather than as an accordion.
(1) NOTE: only a limited number of faqs will be present on the page, searching and filtering will be limited to those.
<h4>Template</h4>
The post-type is called ruigehond010_faq, so you can create a single-ruigehond010_faq.php and archive-ruigehond010_faq.php template should you want to format the display in more detail.
Have fun. Let me know if you have a question!

FAQ with categories

Easy to manage FAQ with categories, including accordion, filter, search and show more functionality.

FAQ Accordion vs FAQ with categories