widgetic

<p>The number one reason your customers get in touch is to ask questions about a product they bought or plan to buy. You will notice a pattern after having many such conversations – most of their concerns can be addressed with the same answers.</p>
<p>Once you know these questions and have answers for them, you can add them to our FAQ app. This will free up your support time because users will find the answers they need and won’t reach out. That’s why having a simple FAQ section laid out on your page is important to your bottom line.</p>
<p>Our app allows you to control the position, the size and the layout of the list. This makes it easy to create unlimited pairs of questions and answers. After your list is complete you can embed the app in different pages on your site.</p>
<h4>Reduce support queries</h4>
<p>Make it easy for users to find answers instead of contacting support.</p>
<h4>Better information architecture</h4>
<p>Group content based on context, for easier assimilation. For example use separate tabs for Return Policy, Shipping, and Sizing Guides.</p>
<h4>Branded layout</h4>
<p>Match the app to your site design to help users feel at home when searching for answers to their concerns.</p>


FAQ Accordion

Answer questions proactively to improve customer conversion.

Sverigedemokraterna IT

<p>A question & answer or “chat” that allows site visitors to send in questions. The questions can then moderated by the admin(s) and then shown to invited guests to answer.</p>
<p>Q&A sessions are created per blog meaning that multiple blogs in the network can each have multiple simultaneous sessions. Sessions are inserted into pages by the shortcode: <code>[sd_qa session_id="1"]</code></p>
<p>Each session has its own guests and its own display template. The display template contains the css information, display template and invitation email text. The CSS included is jQuery UI’s Cupertino theme, but can be easily replaced by downloading another and editing the CSS file locations in the display tempalte.</p>
<p>After a session is complete a permanent log of the chat / session will be created and shown to future visitors. The log can be converted to static html within the post by having the plugin replace the shortcode with the log. Visit the shortcoded page and follow the instructions.</p>
<p>Available in:</p>
<ul>
<li>English</li>
<li>Swedish</li>
</ul>
<h4>Guests</h4>
<p>After a session is marked as active by an admin, guests can be invited by the admin using the shortcode.</p>
<p>The guest will recieve an invitation with a link to the post. After arriving the guest will have to “log in” with their email address after which unanswered questions will start appearing.</p>
<h4>Spam protection</h4>
<p>If moderation is selected for the session, all questions are first sent through a filter. The filter can be added to per session by the admin. Currently the filter can be set to automatically discard questions from specific IPs.</p>
<p>After the questions are filtered they are visible only to the moderator who can then edit the question before accepting it.</p>
<h4>Optimization</h4>
<p>As of version 1.2 the messages are stored statically, which means far few AJAX requests from clients thereby reducing the load on the server.</p>
<h4>Quick guide</h4>
<p>To quickly start a Q&A session, follow these steps:</p>
<ol>
<li>Create a session</li>
<li>Edit the session</li>
<li>Note the sessions shortcode</li>
<li>Activate the session</li>
<li>Back in the session overview, manage the session’s guests</li>
<li>Add at least one guest</li>
<li>Paste the shortcode in a post</li>
<li>Visit the post</li>
<li>In the moderator tab, invite the guest(s)</li>
<li>Back in the overview, moderate the session</li>
<li>When you’re done, edit the session again</li>
<li>And finally use the close button</li>
<li>Visit the post again and convert the log to static html. After that the session can be deleted.</li>
</ol>


SD Questions and Answers

A question & answer / chat where guests can answer questions sent in by vistors.

FAQ Accordion vs SD Questions and Answers