fenocx

<p>Automate your customers’ communication with artificial intelligence-driven bots and a chat system optimized for conversational marketing.<br />
Save time, increase revenues, and use the software you already know and love.<br />
Here’s how our Live Chat plugin will help you capture more leads and enhance your conversions rates.</p>
<h3>Live chat</h3>
<p>Feno CX allows you to embed a free live chat module on your website and let site visitors chat with you.<br />
Using the plugin, you can easily handle the following WordPress live chat</p>
<ul>
<li>Support live chat: answer questions your users might have about your business through live chat.</li>
<li>Sales live chat: help answer questions your potential customers might have about your products/services through live chat.</li>
<li>Marketing live chat: create emails or phone number lists, synchronize WooCommerce. Details <a href="https://feno.cx/marketing" rel="nofollow ugc">here</a>.</li>
<li>Automated chatbot: create powerful scenario with by connecting the Dialogflow chatbot. Details <a href="https://feno.cx/bot" rel="nofollow ugc">here</a>.</li>
</ul>
<h3>Real-time notifications</h3>
<p>Don’t lose visitors. Actively engage them instead with a complete set of notifications.<br />
The following notification types are available: email, push notifications, desktop notifications, text message notifications, flash notifications, sounds, red counter.<br />
Update the browser tab title each time a new message is received.</p>
<h3>Mobile app for Android and iOS</h3>
<p>Turn your Android or iOS device into a customer service hub and chat with your users via our innovative progressive web app for Android and iOS.<br />
It’s fast and it works great. The Feno CX administration area is a progressive web app that can be installed on Windows and Macs.<br />
It runs like any other software on your computer or and any other app on your mobile device.</p>
<h3>Support features</h3>
<ul>
<li>Support</li>
<li>Manage Conversations</li>
<li>Knowledge Base Articles</li>
<li>Message Editor</li>
<li>Saved Replies</li>
<li>Departments</li>
<li>Notifications</li>
<li>Real-Time Queue</li>
<li>Direct Message</li>
<li>Email Piping</li>
<li>Omni-Channel</li>
<li>AI Translations in Real-Time</li>
<li>AI Smart Reply</li>
<li>Reports</li>
<li>Agent Ratings</li>
<li>Tickets</li>
<li>Offline Message</li>
<li>More Features</li>
</ul>
<h3>Chatbot features</h3>
<ul>
<li>Automated Communication</li>
<li>Easy to Use</li>
<li>Ready Templates</li>
<li>Benefits</li>
<li>Bot Training</li>
<li>Rich Messages</li>
<li>Human Takeover</li>
<li>Multilingual</li>
<li>Knowledge Base</li>
<li>WooCommerce Integration</li>
<li>Works with Facebook, Telegram and More</li>
<li>AI Artificial Intelligence</li>
<li>Analytics</li>
<li>Actions</li>
<li>Dialogflow CX and ES</li>
<li>More Features</li>
</ul>
<h3>Marketing features</h3>
<ul>
<li>Popup Message</li>
<li>Welcome Message</li>
<li>Follow Up Message</li>
<li>Subscribe Message</li>
<li>Newsletter Subscription</li>
<li>Automations and Triggers</li>
<li>Multi-Users Direct Message</li>
<li>WooCommerce</li>
<li>Chat Bot</li>
<li>Social Share</li>
<li>Pro-active Chat</li>
<li>Rich Messages</li>
</ul>
<h3>Users features</h3>
<ul>
<li>Registration and Login</li>
<li>Manage Users and Agents</li>
<li>Find, Sort and Filter</li>
<li>Get to Know Your Customers</li>
<li>AI Language detection</li>
</ul>
<h3>Developers features</h3>
<ul>
<li>Web API</li>
<li>JavaScript API</li>
<li>PHP API</li>
<li>Use cases</li>
</ul>
<h3>More features</h3>
<ul>
<li>Mobile App</li>
<li>Progressive Web App</li>
<li>WordPress Integration</li>
<li>Multilingual and RTL</li>
<li>Privacy Acceptance and GDPR</li>
<li>Design Customization</li>
<li>White Label</li>
<li>Security</li>
<li>Panel and Full-Screen Chat</li>
<li>Performance</li>
<li>Data and Privacy</li>
<li>Departments</li>
<li>More Features</li>
</ul>


Feno CX Cloud

A Free one-click-to-install Live Chat plugin. No coding skills required. Used by more than 2000 customers on WordPress.

crisp

<p><em>Crisp Live Chat is a free and beautiful chat for your website. This is the ultimate <a href="https://crisp.chat/en/integrations/wordpress/" rel="nofollow ugc">free Live Chat plugin for WordPress</a> if you want to grow your email list, generate leads, and enhance your customer relationship within the same software.</em></p>
<p>The free plugin includes livechat, Real-time notifications, Chatbot, Desktop apps, Mobile apps, Availability schedule. All these features work immediately with no developer help needed.</p>
<p>By adding this plugin on your WordPress website, you’ll gain access to Crisp Inbox for Marketing, Sales, and Support teams, as well as Crisp Helpdesk, our free online educational resources that will help you to better use Crisp and support your customers.</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/n5vLQhwcRN8?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<p>Here’s how our Livechat plugin will help you capture more leads and enhance your conversions rates.</p>
<h3>Live Chat: Let your site visitors talk to you</h3>
<p>Crisp allows you to embed a free live chat module to your website and let site visitors chat with you. Using the chatbot plugin, you can easily handle the following WordPress live chat</p>
<ul>
<li>Support live chat: Answer questions your customers might have about your business through live chat.</li>
<li>Sales livechat: Help answer questions your potential customers might have about your products/services through live chat.</li>
<li>Marketing Live Chat: Enrich your database by asking emails or phone numbers and tagging every conversation to create a qualified contact list (This is an option).</li>
<li>Automated chatbot: Create powerful chat bot scenario with our no-code chatbot builder</li>
</ul>
<p><em>Pro tip: If you want to, you can set an availability schedule to display your live chat when you’re ready to chat</em></p>
<h3>Real-time notifications: Be informed when a Live Chat start</h3>
<ul>
<li>Support Livechat: Get back to your customers instantly</li>
<li>Sales Live chat: Do not ever miss a sale again</li>
<li>Marketing Live chat: Offer a conversational experience to your leads</li>
<li>Automated chatbot: Create offline experiences for your visitors</li>
</ul>
<p><em>Pro tip: If you want to, you can choose to receive notifications or not</em></p>
<h3>Mobile and Desktops apps for a convenient Live Chat</h3>
<p>Available on mobile:</p>
<ul>
<li>iOS</li>
<li>Android</li>
</ul>
<p>Available on desktop:</p>
<ul>
<li>Windows Operating systems</li>
<li>Mac OS operating systems</li>
</ul>
<p><em>Pro tip: If you want to, you can answer your customers while you’re not in front of your computer!</em></p>
<h3>Live Chat bonus</h3>
<ul>
<li>See what your visitors are typing.</li>
</ul>
<p>Not all visitors to your website are digital natives.<br />
For many, it takes time to type a response. With Crisp, you can see what your visitors are typing in real time, allowing you to respond with the right information in little to no time.</p>
<ul>
<li>Fair pricing</li>
</ul>
<p>Crisp takes a different business approach than other live chat services. We do not sell a limited chatbox service—with Crisp, the live chat service is free and unlimited, more than enough to cover the basic needs of anyone using the service.</p>
<ul>
<li>Multiple plugins</li>
</ul>
<p>Inside Crisp, you can add plugins to extend the power of your live chat.</p>
<ul>
<li>Enriched user profile</li>
</ul>
<p>With Crisp, you can see your visitor’s important information, such as email, full name, picture, location, social networks, and browsed webpages.</p>
<ul>
<li>Enriched conversations</li>
</ul>
<p>From smileys to animations, our chat system is fresh, cool, and simple to use. Just try it!</p>
<ul>
<li>Wide range of integrations</li>
</ul>
<p>You can integrate Crisp with Slack, your e-mails, Messenger, Twitter, Telegram Whatsapp and SMS.</p>
<h3>What do people have to say about Crisp Live Chat ?</h3>
<p><em>“Crisp stood out. It has roughly the same feature set as Intercom with a few additional features and it has simple/affordable pricing. The support from the team over there is great and new features pop up often.”</em> – Shai Almog, Co-founder of Codename</p>
<p><em>“We could have had the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all customers who are looking for a live chat themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that decision.”</em> – Dominik Angerer, Founder of Storyblok</p>


Crisp – Live Chat and Chatbot

When you install the Plugin and create your account at the crisp website you will automatically subscribe to the pro plan which is only for free for 14 days!

So this plugin is not for free until you chance your plan to the basic one.

The advertisement is very irritating. Everywhere they tell you that the chat plugin is free, even on the registration page.

The plugin connects to the crisp server. So the chats will be recorded there. You have to mention this in your privacy policy. Also you have to block loading the chatbox - a lot of cookies and the external script - before the visitor has accepted the cookies. I am not sure if this is possible. So I assume the plugin is not DSGVO compatible although the developer comes from France. 

The service itself works great with the app ecosystem they offer.

I tried to delete my account after testing the service - which is difficult - but it finally worked - you have to delete the website from the crisp dashboard first.

Caution! Hidden Paid Subscription


Crisp is really helpful for connecting me to my website visitors. As an independent plugin developer myself, it's great to have this kind of community-interaction capability. Thanks, Valerian and team!


My website visitors really like Crisp

A Free, one-click-to-install, Live Chat and chatbot plugin. No coding skills are required. Used by more than 30 000 customers on WordPress.

Feno CX Cloud vs Crisp – Live Chat and Chatbot