mariomerola

<p>FloatyFAQ is a comprehensive FAQ management system for WordPress that provides an elegant, user-friendly interface for your customers to find answers quickly.</p>
<h4>Key Features</h4>
<ul>
<li><strong>Floating Balloon Widget</strong> – Customizable floating button accessible from any page</li>
<li><strong>Category System</strong> – Organize FAQs into logical categories</li>
<li><strong>Advanced Search</strong> – Fuzzy search with typo tolerance across all FAQs</li>
<li><strong>Interactive Analytics</strong> – Visual charts showing views, category distribution, and hourly patterns</li>
<li><strong>Rating System</strong> – Users can rate FAQs as helpful or not helpful</li>
<li><strong>Multilingual Support</strong> – Automatic language detection and translations</li>
<li><strong>Scheduled FAQs</strong> – Show FAQs only during specific time periods (seasonal content)</li>
<li><strong>Smart Caching</strong> – Improved performance with intelligent caching system</li>
<li><strong>Statistics Dashboard</strong> – Track views, ratings, and user interactions</li>
<li><strong>Drag & Drop Ordering</strong> – Easy reordering of categories and FAQs</li>
<li><strong>URL Redirects</strong> – Option to redirect to external pages instead of showing answers</li>
<li><strong>Mobile Responsive</strong> – Fully responsive design</li>
<li><strong>White Label Ready</strong> – Customizable branding for agencies</li>
</ul>
<h4>Perfect For</h4>
<ul>
<li>Customer support teams</li>
<li>Documentation sites</li>
<li>Help centers</li>
<li>Knowledge bases</li>
<li>Product information</li>
</ul>


FloatyFAQ

Interactive FAQ system with floating balloon, categories, search and statistics.

Freshworks

<p>With the Freshdesk (official) plugin, you can now:</p>
<ul>
<li>quickly integrate the help widget into your WordPress site or blog</li>
<li>convert comments on your WordPress site into Freshdesk tickets</li>
<li>allow users on WordPress to seamlessly login to your support portal via SSO</li>
</ul>
<h3>Manual Installation</h3>
<ol>
<li>Download the latest version of the ‘Freshdesk (official)’  plugin from the WordPress plugin directory.</li>
<li>Extract the zip and upload the “freshdesk-support” directory to your /wp-content/plugins directory.</li>
<li>Go to the ‘Plugins’ page in your admin section and activate the plugin.</li>
<li>You now have a new admin menu ‘Freshdesk’ in your WordPress admin menu bar. Click on it and configure the settings.</li>
</ol>
<h3>In case of NGNIX Server</h3>
<p>Follow the below steps:</p>
<p>Case #1 – If your domain is like example.com, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)</p>
<p>location / {<br />
try_files $uri $uri/ /index.php?q=uri&args;<br />
}</p>
<p>Case #2 – If your domain is like example.com/freshdesk, add the below line in your nginx.conf (located at /etc/nginx/sites-available/)</p>
<p>location /freshdesk {<br />
try_files $uri $uri/ /freshdesksso/index.php?q=$uri&$args;<br />
}</p>
<h3>In case of Apache Server</h3>
<p>Please make sure the “Permalink” set to ” Post name” under “Settings -> Permalink -> Common Settings”</p>


Freshdesk (official)

Quickly embed the Freshdesk help widget, convert WordPress comments to tickets and seamlessly log your WordPress users into your support portal.

FloatyFAQ vs Freshdesk (official)