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formilla-live-chat

<a href="http://www.Formilla.com/?u=wp" title="Formilla Live Chat Software" rel="nofollow ugc">Formilla Live Chat Software</a> offers FREE and Premium services for your WordPress site. Allow your visitors to chat with you live if they have any questions or need support.
Formilla Live Chat Features:
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Installs Instantly: Use the out-of-the-box Formilla Live Chat web interface to begin chatting immediately. The live chat button will appear on your WordPress or WooCommerce site upon installation/activation of this plugin.
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Mobile Apps for iPhone, iPad, and Android Devices: Reply via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to chat with customers from anywhere!
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Mobile Ready Chat Widget: The Formilla Live Chat widget has a responsive design that adapts to smartphones of any size, making it easy for your website visitors to interact with.
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Real-time Visitor Monitoring: Formilla real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View what country the visitor is accessing your site from, their recently viewed web pages, operating system in use (Windows, Mac, iOS, Android, etc.), internet browser, referring site, new user vs. returning, IP address, and more. Formilla Live Chat visitor monitoring is a paid feature and comes with our Professional package or higher.
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Language Support (International): Our Language support option allows you to customize the text of the live chat widget in online and offline form. All of our packages allow you to customize your widget in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and much more!
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Custom Chat Bots: Chatbots work around the clock to automatically qualify leads, book meetings, and provide information about your products or services to customers, even without having to chat with a live person! Chatbots can be added to any Premium package as a paid feature add-on. Check out our <a href="https://www.formilla.com/blog/how-to-create-custom-chat-bots" title="Custom Chat Bot" rel="nofollow ugc">Custom Chat Bot</a> tutorial to learn more.
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A.I. ChatGPT Bots: ChatGPT Chatbots leverage ChatGPT’s incredible Artificial Intelligence technology to respond to visitor questions 24/7 (paid feature add-on). You’ll see a huge improvement in your staff’s efficiency and dramatically boost customer satisfaction too. Check out our <a href="https://blog.formilla.com/how-to-create-a-chatgpt-chatbot/" title="ChatGPT Bots" rel="nofollow ugc">ChatGPT Bots</a> tutorial to learn more.
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Pro-active Chat: Enable pro-active chat to trigger automatically after a defined number of seconds (Premium packages). You can also configure a chatbot to do the same, with even more control over the user flow. For example, a chatbot can proactively popup to engage visitors and qualify them as leads before speaking with a live agent. This works with multiple types of custom chatbots you can create for your business.
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Smart Messages: Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium packages).
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Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Use the “Personal” template so it looks like you’re contacting your customer directly, or use the “Professional” branded template when sending a company announcement, blog update, etc. (Growth package).
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Marketing Automation (In-App Messaging): Display In-App/website popup messages using multiple display types on your website (popups, corner widgets, website bars). Announce a limited time offer or sale, offer a coupon code, or market virtually anything to your visitors (Growth package).
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Canned (Saved) Replies: Use simple keyboard shortcuts to access saved replies and quickly respond to commonly asked questions . Our Premium plans allow for unlimited Canned Replies and our free chat package allows for up to 5.
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File Sharing: Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both (Professional package).
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User/Agent is Typing a Message…: Now you don’t need to wonder if the person you’re chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes live chat more enjoyable.
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Desktop Notifications: Make sure you don’t miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.
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Chat Broadcast: With Chat Broadcast, all your online chat agents are notified of an incoming chat and can accept or decline the chat based on their immediate availability.
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Chat Transfer: Transfer a chat message back and forth with other available online chat agents and provide a private message to provide additional details with the transfer.
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Custom Banners, Colors, and Themes: Formilla Live Chat software allow you to customize your chat widgets to match your site. Change the color of the livechat button/widget, chat message and font color, backgrounds, etc.
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Advanced Customization: Formilla Live Chat software gives you the ability to stretch the width and height of the live chat button, and control the location down to the pixel. You get access to the CSS for your widget to make it look perfect. Upload your own online and offline images to use in your header, footer, etc. to encourage customers to start a conversation! (Premium option)
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Require Email Address: Before visitors start a conversation, you can require them to supply their email address first.
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Contacts Management: We’ll store your contacts in Formilla whenever you have a conversation, or receive one while offline. You can segment contacts automatically into separate groups to target them effectively. You can also tag high-value prospects for follow-up, as VIP customers, or really anything else. Use our super fast search and filtering options to find your contacts quickly.
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Chat Button Location: Easily move the position of the live chat box & button to the bottom left or right of your website with our customization options.
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Multiple Agents: Our Premium packages start with two live chat agents, and you can add additional live chat agents to support incoming conversations from your customers.
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Offline Chats: Formilla Live Chat software automatically displays as an offline version of the chat box on your site when you’re unavailable to livechat. You can manage offline messages via email as Formilla will send you a transcript of the message.
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Integrate with hundreds of apps using Zapier: Automatically post livechat transcripts directly to your favorite apps using Zapier. Hundreds of apps are supported, including email marketing tools, CRMs, ticket systems, and a lot more (e.g. Mailchimp, Constant Contact, Pipedrive, Infusionsoft, Zendesk, etc.). This is a Premium package option.
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Help Desk: The Conversation History/helpdesk allows you to search by customer email address, priority, status (new, read, pending, complete), flagged vs. unflagged, and also assign an item to another user of your Formilla Live Chat account.
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Export Email Data: Formilla Live Chat software allows you to export your customers’ email addresses from the Conversation History inbox.
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Add Private Comments: Formilla gives you the ability to add private comments to any historical record in your Conversation History.
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Visitor Technical Info: Formilla Conversation History includes the customer’s technical details such as operating system, browser, screen resolution, etc. Also, view visitor technical info during a live chat.
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Custom Attributes: Pass in custom data fields from your website to Formilla for easier tracking such as account IDs, customer IDs, name, phone, and more.
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Robust APIs: Push your data to Formilla to track advanced customer behavior with our Javascript and REST APIs. Track last order date, member signup date, total amount spent, or anything else.
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Get started immediately with our free live chat package that comes with 15 days of premium services as well.
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Popular Use Cases for Live Chat:
There are a variety of reasons you might be interested in adding a live chat feature to your site. Most commonly, site owners are looking to chat in real-time with visitors in order to offer better customer service or to generate sales.
Live Chat for Customer Service
Data from ecommerce platform Shopify shows that “businesses that respond to a customer’s chat within five minutes are 69% more likely to get a sale.” Customers don’t like hunting around for information or waiting for responses, and live chat offers the best possible customer experience. A live chat customer service agent can speak directly to a customer, providing a personal experience leading to increased customer satisfaction.
One of the benefits of live chat that businesses often overlook is the ability to learn directly from customers. Speaking to a customer who came to your site looking to solve a problem or answer a question gives you valuable insight into how real people interact with your website. Live chat customer service also helps keep customer interactions on-site, rather than seeing frustrated customers take their complaints to a public forum like social media.
Live Chat for Marketing
Live chat can help in multiple ways throughout the purchase funnel for your business. Talking to real human beings is one of the ways we are all most comfortable learning about new products and services, and a skilled marketer communicating to site visitors via a live chat widget can provide great opportunities to educate and engage potential customers.
A live chat widget is an effective way to increase your visitor-to-lead conversion rate. By engaging potential customers right away, you’re reducing the number of visitors who “bounce” off your site. And you can also use live chat to pre-qualify leads, determining a visitor’s actual interest level in what you have to offer.
Live Chat for Sales
Using live chat to help convert site visitors into customers is often referred to as “conversational sales.” Your live chat sales team can help visitors find the products or services they are looking for quickly, can nurture leads brought to the site by marketing programs, and can answer ordering or billing questions as needed to offer a smooth transaction experience.
Live chat is also a great opportunity for a sales agent to schedule a product demonstration or training session, which can be especially helpful for sites that provide things like business software. And agents can also encourage satisfied customers to share their contact information as part of the chat, in order to continue the personalized interaction in the future.
Read more about <a href="https://www.formilla.com/blog/how-to-add-live-chat-plugin-app-for-your-site/" title="live chat use cases" rel="nofollow ugc">live chat use cases</a> on our blog.
How can live chat bots help businesses?
The uses of live chat bots on business websites are varied, but can be broadly categorized into customer service, marketing, and sales tasks. Automated chat bots can staff the live chat feature on your site when live chat agents aren’t available. The flexibility provided by custom bots makes them an efficient solution for handling common sales and support tasks, while freeing up your team to handle more complex inquiries. For example, you can configure multiple bots across your website based on key landing pages, learn where visitors are at in the sales process by asking them questions and collecting input, and perform specific actions based on visitor selection.
Some of the popular chat bot use cases include:
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Triage: A live chat bot can greet site visitors and ask them to choose from several pre-defined answer buttons to guide them down a given path, similar to an automated phone system. For example, the bot can show options such as ‘I’m new & want to learn more’, ‘Track my order’, ‘Change my password’, ‘Technical help’, along with ‘Other’ if nothing matches the reason for their visit, along with a multitude of other button options based on your business needs.
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Lead Qualification: To collect contact information from site visitors as a means to generate leads, and ask additional qualifying questions to determine the size of the opportunity, gauge the customer’s interest and where they are at in the buying cycle, or route them right to your sales team or even book a demo on your calendar.
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Scheduling: With the Calendly scheduling feature, a live chat bot can be configured to display your Calendly calendar directly inside the live chat widget for the visitor to choose from any available dates and times for a demo or phone consultation.
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Frequently Asked Questions: A custom menu-based bot can be used to preemptively answer frequently asked questions from site visitors. For example, let’s say you have a conference event coming up and configure a live chat bot with pre-defined buttons where the visitor can quickly choose from topics such as ticket costs, directions to the event, parking tips, event schedule, guest speakers participating, nearby hotels, and more. This can work for a virtual conference as well.
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ChatGPT Chatbot: A ChatGPT Bot dramatically reduces support time by automatically responding to visitor questions at any time — day or night — using the power of ChatGPT’s Artificial Intelligence. A ChatGPT Bot is different from the other bot types since it allows visitors to enter a free-form question, and replies with the most relevant answer based on how it has been trained over time.
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Live Chat by Formilla – Real-time Chat & Chatbots Plugin

Live chat software with real-time visitor monitoring and chatbots! Live chat with your visitors for free or use a chatbot to automate self-help.

Ometrics, LLC

<h4>What is Ochatbot?</h4>
Ochatbot is an AI chatbot that can be used as an eCommerce chatbot, Support chatbot, and a LeadBot. Created in 2017, Ochatbot’s unique technology uses generative AI similar to ChatGPT and Scripted Natural Language Processing (NLP) AI to generate human-like textual conversations that focus on customer service, support, and engagement.
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/OX43amQHnm4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h3>Easy Setup</h3>
No coding is required! Simply install the Ochatbot plugin, then Ochatbot crawls your WordPress site content and imports WooCommerce data directly into Ochatbot’s generative AI brain. You now have a working chatbot that can answer support and or product questions and for eCommerce applications can recommend products.
Fine-tune your visitor’s experiences with tailored responses for common customer questions, product inquiries, personalized recommendations, promotional offerings, lead generation, custom product finder, optional live chat, surveys, and more.
<h3>When Customers Engage with Ochatbot:</h3>
<h4>20% to 40% increase in revenue</h4>
By quickly overcoming customer buying obstacles and assisting them to the right product your Woocommerce store will see a lift in sales and average order value when shoppers engage with Ochatbot.
eCommerce features include:
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<li>Abandoned cart recovery</li>
<li>Product upsells and cross-sells</li>
<li>Feature product images, videos, and text</li>
<li>Add-to-cart shopping directly from the chatbot window.</li>
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<h4>5%-35% lift in Average Order Value (AOV)</h4>
Ochatbot recommends products to purchase upselling and cross-selling. This increases the average order value of a purchase
<h4>25%-45% reduction in customer support tickets.</h4>
Help customers immediately with 24/7 customer support, reducing support times and building customer satisfaction. Ochatbot sources its answers from your website content, FAQs, and other documents such as customer support training documents. Create question-and-answer sessions to narrow down a specific question to provide the right answer.
Ochatbot handles the #1 eCommerce question, “Where’s my order?” and other repetitive queries with ease, freeing up valuable time for your support team to focus on customers who require more personalized assistance.
We Guarantee a Positive ROI or We Work for Free
That’s right! We are so confident that Ochatbot will increase your sales, AOV, and reduce your support tickets that we provide a <a href="https://www.ometrics.com/ochatbot-for-enterprise/" rel="nofollow ugc">Guarantee</a> with our Pro and Enterprise plans. <a href="https://www.ometrics.com/ochatbot-for-enterprise/" rel="nofollow ugc">Learn More</a>
<h3>HOW DOES OCHATBOT WORK?</h3>
Ochatbot’s AI uses Ometrics’ proprietary Scripted NLP AI and Generative AI to create natural-sounding answers to user questions. The AI first engages the customers with questions to determine the best way to respond. This can often be broken down into these use cases:
User wants…
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<li>to look for an exact product</li>
<li>to look for a product for a particular use </li>
<li>to ask additional questions to determine the best product fit</li>
<li>to look for customer support or service</li>
<li>to look for order status and tracking. </li>
<li>to inquire about something that needs legally accurate responses, such as FDA-approved products, medical questions, warranties, etc.</li>
<li>to switch to live chat. If a support person is not available, Ochatbot sends in a ticket.</li>
<li>receive a quote and go through qualifying questions. Ochatbot then sends the lead as an email or to the ticketing system.</li>
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After the Engagement question is defined, the AI will either respond with a scripted or generative response. The generative response is only from the data gathered from the site and the documents provided.
Each week a report is sent to you with the top KPIs such as:
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<li>Page Engagement: See what pages receive the most chatbot inquiries, so you can improve page conversion rate. </li>
<li>Top Button Clicks: Gain additional insights about customer interests by tracking their button clicks within Ochatbot. </li>
<li>Total number of sales generated by Ochatbot, number of support tickets, and more.</li>
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<h3>FEATURES</h3>
<h4>Generative AI</h4>
Ometrics proprietary generative AI technology creates unique and relevant responses to user inquiries. When installed it instantly ingests all the content and product data on your site so customers can ask questions and get answers. Similar to ChatGPT, Ometrics’ proprietary generative AI technology is designed for website visitors asking questions about your business.
<h4>Scripted NLP AI</h4>
Create AI intents and simple rule-based conversational flows using Ochatbot’s Scripted Natural Language Processing AI. Our intuitive drag-and-drop interface allows you to visually create predetermined responses that are non-changeable and legally accurate. Additionally, this scripted, intent-based system allows you to direct users toward specific products and services, as well as build qualifying lead forms and surveys.
<h4>Awesome Support</h4>
We are not satisfied unless you are. So don’t hesitate to contact us for questions.
<h4>Abandoned Cart</h4>
Alert customers of abandoned items in the cart and incomplete checkouts.
<h4>Order Status</h4>
Answer customers’ #1 question: “Where’s my order?” with order status and tracking.
<h4>Ochatbot Requires No Programming</h4>
Ochatbot’s easy, no-code setup allows the AI to learn everything it needs upon installation.
<h4>Natural Language Processing</h4>
Ometrics’ unique NLP AI allows for natural topic switching amongst predetermined responses. Seamlessly switch from Scripted NLP AI to Generative AI to control the response you need.
<h4>Ochatbot Reporting Provides Marketing Insights</h4>
Identify key obstacles that are getting in the way of your customers making a purchase. From site bugs and confusing purchase processes to shopping behavior metrics and more.
<h4>The Ochatbot Engagement Question Module</h4>
Ochatbot allows you to create any type of branching conversation you may have with your customers to answer their questions and get around sales obstacles to purchase quickly.
<h4>Page Targeting</h4>
Engage visitors with the right questions at the right time in their sales journey.
<h4>Connect Your Apps and Automate Workflows</h4>
Connect to 1000s of CRM and email systems with a Zapier connection.
<h4>9 Bonus Engagement Tools</h4>
Live Chat, LeadBot, Exit Popups, Mobile Banners, Lead & Offer Sliders, and more.
<h4>Pro and Enterprise Plans are Guaranteed</h4>
Let us take care of everything for you with our Pro plan. We build, customize, and maintain your AI chatbot. We’re so confident in Ochatbot that we Guarantee a positive ROI or we work for free.
<h3>Usage</h3>
<ol>
<li>If you already have an account at Ometrics, just activate the plugin, connect to your Ometrics account on the <code>Settings > Ochatbot - AI Chatbot for eCommerce & Support</code> page, and your Ochatbot will appear on your site.</li>
<li>You can create your free account at <a href="https://www.ometrics.com/user_registration?free_account=1" rel="nofollow ugc">Ometrics.com</a>.</li>
<li>Create your Ochatbot and adjust your configuration at <a href="https://www.ometrics.com/user" rel="nofollow ugc">Ometrics.com</a>.</li>
</ol>

Ochatbot – AI Chatbot for eCommerce & Support

Increase eCommerce sales and leads with Ochatbot - a free AI Chatbot.

Live Chat by Formilla – Real-time Chat & Chatbots Plugin vs Ochatbot – AI Chatbot for eCommerce & Support