Fortuna

<p>Fortuna AI Customer Service connects your WooCommerce store to the hosted Fortuna service.</p>
<p>Use this plugin to:</p>
<ul>
<li>connect a WooCommerce store to your Fortuna account</li>
<li>sync store, product, and order data into Fortuna</li>
<li>keep order and product changes up to date</li>
<li>support approval-aware actions such as refunds through Fortuna</li>
</ul>
<p>This plugin is a connector for the hosted Fortuna customer service platform. A Fortuna account is required.</p>
<p>Fortuna is operated by Fortune Global Ltd, 24 Athol Street, Douglas, IM1 1JA, Isle of Man.</p>
<p>Service and legal links:</p>
<ul>
<li>Website: https://hirefortuna.com</li>
<li>Terms of Service: https://hirefortuna.com/terms</li>
<li>Privacy Policy: https://hirefortuna.com/privacy</li>
<li>Contact: https://hirefortuna.com/contact</li>
</ul>


Fortuna AI Customer Service

Connect WooCommerce to Fortuna to sync support data, recover onboarding, and run approval-aware support workflows.

Volodymyr Karasov

<p>Retora turns returns into a smooth, branded experience for your customers and a fast, organized workflow for your team. Shoppers request a return from their account in a few clicks, and you approve, track, and refund everything from a single screen in WordPress.</p>
<p>No more scattered emails or spreadsheets. Every request becomes a structured RMA with its own status, history, and resolution, so nothing slips through the cracks.</p>
<h4>Why store owners choose Retora</h4>
<ul>
<li>Cut support tickets with a clear, guided return flow</li>
<li>Approve and refund in seconds, straight through your payment gateway</li>
<li>Set your return policy once and let automated rules do the work</li>
<li>Keep customers in the loop with branded status emails</li>
<li>Own your data. Everything stays in your WordPress database.</li>
</ul>
<h4>Customer return portal</h4>
<ul>
<li>Self-service returns built into the My Account page</li>
<li>Guest returns through a secure email link, no account required</li>
<li>Partial returns by choosing specific items and quantities</li>
<li>Photo uploads for damaged or incorrect items</li>
<li>Live status tracking from request to resolution</li>
</ul>
<h4>Admin dashboard</h4>
<ul>
<li>Searchable, filterable list of every return request</li>
<li>One click to approve, reject, request more info, mark received, or complete</li>
<li>Full timeline and private notes on each request</li>
<li>Refunds processed through your WooCommerce payment gateway</li>
<li>Built-in analytics for return rate, value at risk, processing time, and top reasons</li>
</ul>
<h4>Automated rules engine</h4>
<p>Set your policy once and let Retora enforce it for you:</p>
<ul>
<li>Eligibility windows based on order age, product, or category</li>
<li>Auto approval for low value or specific reason returns</li>
<li>Customer limits that stop repeat abuse</li>
<li>Required fields such as photos or a detailed reason</li>
</ul>
<h4>Built for modern WooCommerce</h4>
<ul>
<li>Compatible with High-Performance Order Storage (HPOS)</li>
<li>Compatible with the WooCommerce Blocks checkout</li>
<li>GDPR personal data export and erasure</li>
<li>Import and export your return data as JSON</li>
</ul>
<h4>Do more with Retora Pro</h4>
<p>Upgrade to <a href="https://wooreturns.store" rel="nofollow ugc">Retora Pro</a> when you are ready to add:</p>
<ul>
<li>Store credit with balance tracking and optional bonus value</li>
<li>Exchanges with linked replacement orders</li>
<li>Prepaid return shipping labels from leading carriers</li>
<li>Fraud protection with automatic flagging and blacklists</li>
</ul>
<h3>Source Code</h3>
<p>The admin interface is built with React using @wordpress/scripts. The human readable source for the compiled files in /build is included with the plugin in /src. To rebuild, run npm install and then npm run build.</p>


Retora – Returns & RMA for WooCommerce

Give customers a self-service returns portal and manage every RMA, approval, and refund from one clean dashboard inside WooCommerce.

Fortuna AI Customer Service vs Retora – Returns & RMA for WooCommerce