gapify

<p><strong>Gapify AI Customer Communication</strong> connects your WordPress website to Gapify, an AI-first customer communication platform that revolutionizes how businesses interact with their customers.</p>
<h4>🤖 AI-Powered Customer Support</h4>
<p><strong>Botify</strong>, Gapify’s intelligent AI chatbot, automatically handles customer inquiries with smart, contextual responses. This means:</p>
<ul>
<li><strong>Increase Revenue</strong>: AI provides personalized shopping advice and product recommendations</li>
<li><strong>Reduce Costs</strong>: Decrease dependency on human support agents with automated responses</li>
<li><strong>24/7 Availability</strong>: Never miss a customer inquiry, even outside business hours</li>
<li><strong>Smart Conversations</strong>: Context-aware AI understands customer intent and provides relevant help</li>
</ul>
<h4>🚀 Key Benefits</h4>
<ul>
<li><strong>Revenue Growth</strong>: AI-driven shopping assistance converts more visitors to customers</li>
<li><strong>Cost Reduction</strong>: Automated responses handle routine inquiries without human intervention</li>
<li><strong>Enhanced Experience</strong>: Instant, intelligent responses improve customer satisfaction</li>
<li><strong>Scalable Support</strong>: Handle unlimited conversations simultaneously</li>
</ul>
<h4>⚡ WordPress Integration Features</h4>
<ul>
<li><strong>One-Click Setup</strong>: Enter your Gapify website token and go live instantly</li>
<li><strong>Smart User Identification</strong>: Automatically identify WordPress users for personalized service</li>
<li><strong>Advanced Display Rules</strong>: Control exactly when and where the AI assistant appears</li>
<li><strong>Multi-language Support</strong>: Serve customers in their preferred language</li>
<li><strong>Role-Based Control</strong>: Customize chat availability based on user roles</li>
<li><strong>Mobile Optimized</strong>: Perfect experience across all devices</li>
</ul>
<h4>🎯 Perfect For</h4>
<ul>
<li><strong>E-commerce Stores</strong>: AI shopping assistant increases sales and reduces cart abandonment</li>
<li><strong>SaaS Businesses</strong>: Automated onboarding and feature guidance</li>
<li><strong>Service Providers</strong>: Instant quote generation and appointment scheduling</li>
<li><strong>Educational Platforms</strong>: AI tutoring and course support</li>
<li><strong>Any Business</strong>: Looking to scale customer support without increasing costs</li>
</ul>
<h4>Advanced Configuration</h4>
<ul>
<li><strong>Position Control</strong>: Left or right side positioning</li>
<li><strong>Theme Integration</strong>: Light, dark, or auto theme detection</li>
<li><strong>Widget Styling</strong>: Standard or flat design options</li>
<li><strong>Message Bubble</strong>: Show/hide message notifications</li>
<li><strong>Popout Button</strong>: Optional popout functionality</li>
<li><strong>Base Domain</strong>: Cookie domain configuration for multi-domain setups</li>
</ul>
<h4>User Identification</h4>
<p>Automatically pass WordPress user information to your Gapify dashboard:</p>
<ul>
<li>User ID or email as identifier</li>
<li>Display name and avatar</li>
<li>Email address</li>
<li>Phone number (from user meta)</li>
<li>Custom user data</li>
</ul>
<h4>Display Rules</h4>
<p>Fine-tune when your chat widget appears:</p>
<ul>
<li><strong>Role-Based Hiding</strong>: Hide from administrators, editors, or any user role</li>
<li><strong>Post Type Exclusion</strong>: Exclude from products, pages, or custom post types  </li>
<li><strong>URL Pattern Matching</strong>: Use wildcards to exclude specific URLs</li>
<li><strong>Guest User Control</strong>: Special handling for non-logged-in users</li>
</ul>
<h4>Developer Friendly</h4>
<ul>
<li>Clean, well-documented code</li>
<li>WordPress coding standards compliant</li>
<li>Extensive hooks and filters</li>
<li>Comprehensive test suite</li>
<li>SOLID principles architecture</li>
</ul>
<h3>Privacy Policy</h3>
<p>This plugin may collect and transmit user data to Gapify servers when user identification is enabled. The data transmitted includes:</p>
<ul>
<li>User ID or email (as configured)</li>
<li>Display name (if enabled)</li>
<li>Email address (if enabled) </li>
<li>Avatar URL (if enabled)</li>
<li>Phone number (if enabled and available)</li>
</ul>
<p>This data is only sent when:<br />
1. User identification is explicitly enabled in settings<br />
2. A user is logged into WordPress<br />
3. The chat widget is displayed</p>
<p>No data is collected or transmitted without explicit configuration. Review the Gapify Privacy Policy and ensure compliance with your local privacy requirements.</p>
<h3>Support</h3>
<p>For support, feature requests, or bug reports:</p>
<ul>
<li>Visit the <a href="https://wordpress.org/support/plugin/gapify-live-chat/" rel="ugc">WordPress.org support forum</a></li>
<li>Contact Gapify support through your dashboard</li>
<li>Check our <a href="https://docs.gapify.ai/" rel="nofollow ugc">documentation</a></li>
</ul>
<h3>License</h3>
<p>This plugin is licensed under the GNU General Public License v2 or later.</p>
<p><strong>Open Source Distribution:</strong><br />
This plugin is released under GPL v2 to comply with WordPress.org requirements and to ensure users have the freedom to use, study, modify, and distribute the software.</p>
<p><strong>Commercial Use:</strong><br />
While this plugin is open source under GPL v2, Gapify may offer additional commercial licensing terms for enterprise customers or those requiring proprietary modifications. Contact <a href="https://gapify.ai" rel="nofollow ugc">gapify.ai</a> for commercial licensing inquiries.</p>
<p><strong>Third-Party Service:</strong><br />
This plugin connects to Gapify’s cloud-based AI customer communication platform. Use of Gapify services requires a separate account and is subject to Gapify’s terms of service at <a href="https://gapify.ai/terms" rel="nofollow ugc">gapify.ai/terms</a>.</p>
<h3>About Gapify</h3>
<p>Gapify is a modern customer support platform that helps businesses provide exceptional customer service through live chat, email, and other communication channels.</p>
<p>Learn more at <a href="https://gapify.ai/" rel="nofollow ugc">gapify.ai</a></p>


Gapify AI Customer Communication

AI-powered customer support and chat widget. Automate responses, increase sales, and provide 24/7 customer service with Gapify's intelligent chatbot.

Jatinder Singh

<p>Note: A publicly accessible HTTPS domain is required. Localhost and local development environments are not supported.</p>
<p>AI Chatbot for WordPress & WooCommerce adds an AI-powered chat assistant to your website using Retrieval-Augmented Generation (RAG).</p>
<p>The plugin allows site owners to train a chatbot on their own WordPress data — including FAQs, pages, posts, and WooCommerce products — and provide accurate, contextual answers to visitor questions using Gemini or OpenAI models.</p>
<p>Content is securely sent to an external AI processing service for embedding generation and chat responses.</p>
<p>An API token is required to enable AI functionality.</p>
<h3>Key Features</h3>
<ul>
<li>Frontend chatbot widget with configurable position</li>
<li>Supports Gemini and OpenAI AI models</li>
<li>Retrieval-Augmented Generation (RAG) based answers</li>
<li>Learn from FAQs, pages, posts, and WooCommerce products</li>
<li>Manual content sync and embedding generation</li>
<li>Email notification when AI training is completed</li>
<li>HTTPS-only communication with the external service</li>
</ul>
<h3>How It Works</h3>
<ol>
<li>Install and activate the plugin</li>
<li>Configure the chatbot position on the frontend</li>
<li>Enter AI provider details (Gemini or OpenAI API key and model)</li>
<li>Choose which content types to send for learning</li>
<li>Submit selected content for processing</li>
<li>Receive an email once embeddings are ready</li>
<li>Enable the chatbot on the frontend</li>
</ol>
<h3>Supported Content Types</h3>
<p>You can choose which data to send for AI learning:</p>
<ul>
<li>FAQs (required)</li>
<li>Pages</li>
<li>Posts</li>
<li>WooCommerce products</li>
</ul>
<p>Each content item is automatically truncated to a maximum of <strong>1000 words</strong> before processing.</p>
<h3>Usage Limits</h3>
<p>The free service tier includes the following limits:</p>
<ul>
<li>Up to <strong>1500 chat requests per day</strong></li>
<li>Maximum <strong>100 FAQs</strong></li>
<li>Maximum <strong>100 posts</strong></li>
<li>Maximum <strong>100 pages</strong></li>
<li>Maximum <strong>100 WooCommerce products</strong></li>
<li>Total data size limited to <strong>2 MB</strong></li>
</ul>
<p>All limits are enforced by the external AI service.</p>
<h3>External Services</h3>
<p>This plugin connects to an external service to process content, generate embeddings, and provide AI responses.</p>
<p><strong>Service Endpoint</strong><br />
https://ragai.phpsoftsolutions.in</p>
<p><strong>Purpose</strong><br />
* Store selected WordPress content<br />
* Generate embeddings<br />
* Process chat queries using AI models</p>
<p><strong>Data Sent</strong><br />
* FAQ questions and answers<br />
* Selected page, post, and product content<br />
* Site identifier<br />
* Selected AI provider and model</p>
<p>AI provider API keys are used only for request processing and are not exposed publicly.</p>
<p><strong>Service Provider</strong><br />
PHPSOFT SOLUTIONS<br />
https://www.phpsoftsolutions.in/privacy-policy</p>


AI Chatbot for Support & E-Commerce

AI-powered chatbot for WordPress and WooCommerce using OpenAI or Gemini, trained on your site content.

Gapify AI Customer Communication vs AI Chatbot for Support & E-Commerce