gapify

<p><strong>Gapify AI Customer Communication</strong> connects your WordPress website to Gapify, an AI-first customer communication platform that revolutionizes how businesses interact with their customers.</p>
<h4>🤖 AI-Powered Customer Support</h4>
<p><strong>Botify</strong>, Gapify’s intelligent AI chatbot, automatically handles customer inquiries with smart, contextual responses. This means:</p>
<ul>
<li><strong>Increase Revenue</strong>: AI provides personalized shopping advice and product recommendations</li>
<li><strong>Reduce Costs</strong>: Decrease dependency on human support agents with automated responses</li>
<li><strong>24/7 Availability</strong>: Never miss a customer inquiry, even outside business hours</li>
<li><strong>Smart Conversations</strong>: Context-aware AI understands customer intent and provides relevant help</li>
</ul>
<h4>🚀 Key Benefits</h4>
<ul>
<li><strong>Revenue Growth</strong>: AI-driven shopping assistance converts more visitors to customers</li>
<li><strong>Cost Reduction</strong>: Automated responses handle routine inquiries without human intervention</li>
<li><strong>Enhanced Experience</strong>: Instant, intelligent responses improve customer satisfaction</li>
<li><strong>Scalable Support</strong>: Handle unlimited conversations simultaneously</li>
</ul>
<h4>⚡ WordPress Integration Features</h4>
<ul>
<li><strong>One-Click Setup</strong>: Enter your Gapify website token and go live instantly</li>
<li><strong>Smart User Identification</strong>: Automatically identify WordPress users for personalized service</li>
<li><strong>Advanced Display Rules</strong>: Control exactly when and where the AI assistant appears</li>
<li><strong>Multi-language Support</strong>: Serve customers in their preferred language</li>
<li><strong>Role-Based Control</strong>: Customize chat availability based on user roles</li>
<li><strong>Mobile Optimized</strong>: Perfect experience across all devices</li>
</ul>
<h4>🎯 Perfect For</h4>
<ul>
<li><strong>E-commerce Stores</strong>: AI shopping assistant increases sales and reduces cart abandonment</li>
<li><strong>SaaS Businesses</strong>: Automated onboarding and feature guidance</li>
<li><strong>Service Providers</strong>: Instant quote generation and appointment scheduling</li>
<li><strong>Educational Platforms</strong>: AI tutoring and course support</li>
<li><strong>Any Business</strong>: Looking to scale customer support without increasing costs</li>
</ul>
<h4>Advanced Configuration</h4>
<ul>
<li><strong>Position Control</strong>: Left or right side positioning</li>
<li><strong>Theme Integration</strong>: Light, dark, or auto theme detection</li>
<li><strong>Widget Styling</strong>: Standard or flat design options</li>
<li><strong>Message Bubble</strong>: Show/hide message notifications</li>
<li><strong>Popout Button</strong>: Optional popout functionality</li>
<li><strong>Base Domain</strong>: Cookie domain configuration for multi-domain setups</li>
</ul>
<h4>User Identification</h4>
<p>Automatically pass WordPress user information to your Gapify dashboard:</p>
<ul>
<li>User ID or email as identifier</li>
<li>Display name and avatar</li>
<li>Email address</li>
<li>Phone number (from user meta)</li>
<li>Custom user data</li>
</ul>
<h4>Display Rules</h4>
<p>Fine-tune when your chat widget appears:</p>
<ul>
<li><strong>Role-Based Hiding</strong>: Hide from administrators, editors, or any user role</li>
<li><strong>Post Type Exclusion</strong>: Exclude from products, pages, or custom post types  </li>
<li><strong>URL Pattern Matching</strong>: Use wildcards to exclude specific URLs</li>
<li><strong>Guest User Control</strong>: Special handling for non-logged-in users</li>
</ul>
<h4>Developer Friendly</h4>
<ul>
<li>Clean, well-documented code</li>
<li>WordPress coding standards compliant</li>
<li>Extensive hooks and filters</li>
<li>Comprehensive test suite</li>
<li>SOLID principles architecture</li>
</ul>
<h3>Privacy Policy</h3>
<p>This plugin may collect and transmit user data to Gapify servers when user identification is enabled. The data transmitted includes:</p>
<ul>
<li>User ID or email (as configured)</li>
<li>Display name (if enabled)</li>
<li>Email address (if enabled) </li>
<li>Avatar URL (if enabled)</li>
<li>Phone number (if enabled and available)</li>
</ul>
<p>This data is only sent when:<br />
1. User identification is explicitly enabled in settings<br />
2. A user is logged into WordPress<br />
3. The chat widget is displayed</p>
<p>No data is collected or transmitted without explicit configuration. Review the Gapify Privacy Policy and ensure compliance with your local privacy requirements.</p>
<h3>Support</h3>
<p>For support, feature requests, or bug reports:</p>
<ul>
<li>Visit the <a href="https://wordpress.org/support/plugin/gapify-live-chat/" rel="ugc">WordPress.org support forum</a></li>
<li>Contact Gapify support through your dashboard</li>
<li>Check our <a href="https://docs.gapify.ai/" rel="nofollow ugc">documentation</a></li>
</ul>
<h3>License</h3>
<p>This plugin is licensed under the GNU General Public License v2 or later.</p>
<p><strong>Open Source Distribution:</strong><br />
This plugin is released under GPL v2 to comply with WordPress.org requirements and to ensure users have the freedom to use, study, modify, and distribute the software.</p>
<p><strong>Commercial Use:</strong><br />
While this plugin is open source under GPL v2, Gapify may offer additional commercial licensing terms for enterprise customers or those requiring proprietary modifications. Contact <a href="https://gapify.ai" rel="nofollow ugc">gapify.ai</a> for commercial licensing inquiries.</p>
<p><strong>Third-Party Service:</strong><br />
This plugin connects to Gapify’s cloud-based AI customer communication platform. Use of Gapify services requires a separate account and is subject to Gapify’s terms of service at <a href="https://gapify.ai/terms" rel="nofollow ugc">gapify.ai/terms</a>.</p>
<h3>About Gapify</h3>
<p>Gapify is a modern customer support platform that helps businesses provide exceptional customer service through live chat, email, and other communication channels.</p>
<p>Learn more at <a href="https://gapify.ai/" rel="nofollow ugc">gapify.ai</a></p>


Gapify AI Customer Communication

AI-powered customer support and chat widget. Automate responses, increase sales, and provide 24/7 customer service with Gapify's intelligent chatbot.

lucamicheli

<p>Customerly is the unique platform that blends AI with your live chat to help your team support customers in no time in any language.</p>
<p>Use Customerly to:</p>
<ul>
<li>💬 Live chat with AI to support visitors in real-time.</li>
<li>✉️ Engage and capture more leads automatically with live chat triggers and AI.</li>
<li>📢 Nurture leads by sending automated email marketing with powerful workflows.</li>
<li>👥 Create lists based on your rules and reuse them to send tailored messages.</li>
<li>📧 Send newsletters to your customers with a beautiful email template builder.</li>
<li>😀 Identify automatically your new users and personalize greetings with their name without effort.</li>
<li>💸 Keep your costs under control and save money by adopting a single solution for all your communications via chat and email.</li>
</ul>
<h3>💬 AI Chatbot</h3>
<p>Collect leads while you sleep and reply to their enquiries via live chat or via email on autopilot.</p>
<p>Talk to your customers in real-time with a beautiful, super fast and customizable live chat for your WordPress website.</p>
<p>The Customerly <a href="https://www.customerly.io/features/live-chat-plugin-for-wordpress/?utm_medium=wp_plugin&utm_source=wordpress&utm_campaign=wordpress_live_chat" rel="nofollow ugc">Live Chat Software </a>  for your WordPress website will help you with:<br />
* 🎨 Customizing the live chat to match your brand identity<br />
* ✅ Creating greeting messages to help you start a conversation<br />
* ✅  Recover visitors about to abandon your website<br />
* ✅  Profile your incoming chat messages with more questions<br />
* ✅  Getting  more demos with meeting booking<br />
* ✅  Helping your customers with Knowledge base and AutoReply<br />
* 📱Replying on mobile everywhere you go on the Customerly mobile app<br />
* 📚Knowledge base builder to support on autopilot your customers 24/7<br />
* 🎥 Video live chat and screen-sharing with your visitors without leaving the page</p>
<p>Our Live Chat helps 28.000+ businesses all over the world to deliver the most effective customer service and real-time support.</p>
<p>Help your customers find their way with our AI-integrated live chat.</p>
<h4>Live Chat</h4>
<p>Save time with canned responses<br />
Reduce workloads for your team and quickly reply to repeated requests</p>
<h4>Canned Responses</h4>
<p>Answer faster with chat previews<br />
Sneak-peek your customers’ messages while they are still typing. You can search for the perfect answer to quickly respond</p>
<h4>Chat Previews</h4>
<p>Enrich your chat messages<br />
Not just plain text, use our built-in editor to create compelling messages with font styles, inline images and much more</p>
<h4>Rich Chat Messages</h4>
<p>Not just text, share any media<br />
Drag & drop any file to send them on chat. Your customers will be able to share easily their documents too, like screenshots, PDF quotes, ZIP, videos and much more…</p>
<h4>Chat Attachments</h4>
<p>Find any past chat with chat history<br />
In your chat history archive, you can find easily any past conversation that includes a certain phrase. Check also a past conversation for a specific customer</p>
<h4>Chat Archives</h4>
<p>Enable notifications to instantly reply to your live chats<br />
Do not miss any opportunity by turning on web, mobile or email notifications every time you get a new chat</p>
<h4>Chat Notifications</h4>
<h4>🎥 Video live chat & screen share</h4>
<p>Deliver demos straight away, show products easily or fix issues on your customer computers with Customerly</p>
<h4>⚡️ Live Chat Engagements</h4>
<p>Engage with customers on your pages to get more leads and appointment</p>
<p>Add Welcome Messages to better engage with your visitors on your website and ask Pre-Chat questions to better profile your incoming leads.</p>
<p>Then use Smart Assignment Rules to always assign the message to the right person in the team.</p>
<p>Let your visitors book a Book a Meeting directly from the chat.</p>
<p>Let your customer find an answer themself with In-Chat Help Center. We are saving more than 80,000 support cases per month to our customers. That’s a million dollar saved in customer support time and salary.</p>
<h4>⭐️ Live Chat Dashboard</h4>
<p>The Conversations Inbox is where the magic happens between you and your customers<br />
One single place to connect with your customers</p>
<h4>🎨 Live Chat Customization</h4>
<p>Make your live chat look like yours with wonderful customizations</p>
<p>Customize your live chat to match your brand with different Chat Icons. Each agent will be able to customize their profiles.<br />
You can also present your company with a<br />
Company mission statement</p>
<p>The live chat support several Languages that adapts automatically to the customer browser.</p>
<h4>🎨 Help Center</h4>
<p>Deploy a self-service help center with intelligent automation</p>
<p>When it comes to customers, a good 50% of them prefer to find an answer themself in an Help Center.</p>
<p>Thanks to the In-Chat Search they will be able to search their answer in there without bugging your customer support team. Auto reply instead is going to suggest automatically a solution for them based on their inquiries.</p>
<p>Build your Knowledge base with an easy to use and powerful Article Editor, add your Google Tag Manager and observe any Article Feedback</p>
<h4>🧐 Improve with Reports</h4>
<p>Analyze detailed reports on how your customer service team is performing with Team, Chat and Agent Reports.</p>
<p>Optimize your knowledge base with reports on the Help Center and understand what they are searching for with Failed Searches Reports</p>
<h3>Newsletter & Marketing Automation</h3>
<h4>🤖 Automate emails with workflows</h4>
<p>Create automation to communicate with your customers along their journey from awareness to advocacy.</p>
<p>The Workflow Builder will let you create email sequences easily to nurture your leads or keep engaged your customers.</p>
<p>Explore our Workflow Templates to get inspiration on how you can welcome new customers, engage with the current one and nurture prospects.</p>
<p>Use powerful Customer Lists to automatically segment your customers based on your rules. Split by city, list, form source, campaign? You name it. The sky is the limit.</p>
<h4>📧 Email Marketing</h4>
<p>Craft, deliver and analyze beautiful email marketing campaigns.</p>
<p>With the Customerly Email Marketing suite you will be able to create, send, analyze beautiful marketing campaigns. With 100% Delivery Rate and robust reply system you will get more results from each campaign you send.</p>
<p>Build with a fantastic Visual Email Template Builder that will allow you in a few moments to craft responsive email campaigns.</p>
<p>Once you sent the one-shot email campaign or an automated one, check the Email Stats and User detailed reporting to see exactly how  people are responding to your marketing efforts.</p>
<h3>WP Live Chat Complete Features List</h3>
<p>💬 Live Chat accessible from everywhere</p>
<p>🚀 Super fast live Chat</p>
<p>🎥 Video Live Chat your website visitors</p>
<p>📱 Live chat conversations accessible from your iPhone or Android mobile device</p>
<p>🌈 Change the color of the live chat window</p>
<p>✏️ Customize the icon of the live chat bubble</p>
<p>🤖 Create automated questions to ask in your live chat window</p>
<p>⌚️ Office Hours to show or hide your live chat window when out of office</p>
<p>🧑‍💻 Assign conversations with smart rules</p>
<p>🎇 Live Chat GIF Integration</p>
<p>💬 Allow live chat popup with welcome messages</p>
<p>🌅 3 Backgrounds for your live chat window</p>
<p>🔒 Limit the live chat window to show only to logged users</p>
<p>💬 Set the position of your live chat box</p>
<p>🌍 Ban visitors from chatting to you based on IPAddress</p>
<p>📊 Google Analytics integration to track conversion with the live chat</p>
<p>🔵 Facebook Pixel Event tracking for conversion with the live chat</p>
<p>🖥 Desktop notification when a live chat is received</p>
<p>👥 Add your friend or colleague to your live chat</p>
<p>🧑‍💼 Share notes with other agents on the live chat conversations</p>
<p>📈 Live chat statistics</p>
<p>🗃 Attach files to any live chat</p>
<p>📸 Screenshots creation from the live chat in one click</p>
<p>🔐 Secure Live Chat system</p>
<p>👥 Create different teams to assign your live chat</p>
<p>📸 Screenshots creation from the live chat in one click</p>
<p>🕰 Access historical live chat conversations</p>
<p>🔄 Keep the person logged within the live chat automatically</p>
<p>💾 Offline Live Chat messages stored</p>
<p>📧 Continue conversation even after the live chat with email seamlessly</p>
<p>🔃 Unlimited simultaneous live chat</p>
<p>💾 Unlimited live chat stored</p>
<h3>How to install the AI Chatbot</h3>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/_WZ_YaU3aJQ?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<h3>Translations</h3>
<ul>
<li>English</li>
<li>Català (Catalan),</li>
<li>Dansk (Danish),</li>
<li>Nederlands (Dutch),</li>
<li>English (Australia) (English (Australia))</li>
<li>English (UK) (English (UK))</li>
<li>Français (French (France)),</li>
<li>Deutsch (German),</li>
<li>Italiano (Italian),</li>
<li>Português do Brasil (Portuguese (Brazil)),</li>
<li>Português (Portuguese (Portugal)),</li>
<li>Română (Romanian),</li>
<li>Español (Spanish (Spain)),</li>
<li>Svenska (Swedish),</li>
<li>Bahasa Indonesia (Indonesian),</li>
<li>Polski (Polish),</li>
<li>slovenščina (Slovenian),</li>
<li>Tiếng Việt (Vietnamese),</li>
<li>Ελληνικά (Greek),</li>
<li>Magyar (Hungarian),</li>
<li>Русский (Russian),</li>
<li>čeština‎ (Czech),</li>
<li>Esperanto (Esperanto)</li>
</ul>


AI Chatbot for WordPress by Customerly

AI Chatbot to support customers, create engaging messages and send automated emails.

Gapify AI Customer Communication vs AI Chatbot for WordPress by Customerly