gapify

<p><strong>Gapify AI Customer Communication</strong> connects your WordPress website to Gapify, an AI-first customer communication platform that revolutionizes how businesses interact with their customers.</p>
<h4>🤖 AI-Powered Customer Support</h4>
<p><strong>Botify</strong>, Gapify’s intelligent AI chatbot, automatically handles customer inquiries with smart, contextual responses. This means:</p>
<ul>
<li><strong>Increase Revenue</strong>: AI provides personalized shopping advice and product recommendations</li>
<li><strong>Reduce Costs</strong>: Decrease dependency on human support agents with automated responses</li>
<li><strong>24/7 Availability</strong>: Never miss a customer inquiry, even outside business hours</li>
<li><strong>Smart Conversations</strong>: Context-aware AI understands customer intent and provides relevant help</li>
</ul>
<h4>🚀 Key Benefits</h4>
<ul>
<li><strong>Revenue Growth</strong>: AI-driven shopping assistance converts more visitors to customers</li>
<li><strong>Cost Reduction</strong>: Automated responses handle routine inquiries without human intervention</li>
<li><strong>Enhanced Experience</strong>: Instant, intelligent responses improve customer satisfaction</li>
<li><strong>Scalable Support</strong>: Handle unlimited conversations simultaneously</li>
</ul>
<h4>⚡ WordPress Integration Features</h4>
<ul>
<li><strong>One-Click Setup</strong>: Enter your Gapify website token and go live instantly</li>
<li><strong>Smart User Identification</strong>: Automatically identify WordPress users for personalized service</li>
<li><strong>Advanced Display Rules</strong>: Control exactly when and where the AI assistant appears</li>
<li><strong>Multi-language Support</strong>: Serve customers in their preferred language</li>
<li><strong>Role-Based Control</strong>: Customize chat availability based on user roles</li>
<li><strong>Mobile Optimized</strong>: Perfect experience across all devices</li>
</ul>
<h4>🎯 Perfect For</h4>
<ul>
<li><strong>E-commerce Stores</strong>: AI shopping assistant increases sales and reduces cart abandonment</li>
<li><strong>SaaS Businesses</strong>: Automated onboarding and feature guidance</li>
<li><strong>Service Providers</strong>: Instant quote generation and appointment scheduling</li>
<li><strong>Educational Platforms</strong>: AI tutoring and course support</li>
<li><strong>Any Business</strong>: Looking to scale customer support without increasing costs</li>
</ul>
<h4>Advanced Configuration</h4>
<ul>
<li><strong>Position Control</strong>: Left or right side positioning</li>
<li><strong>Theme Integration</strong>: Light, dark, or auto theme detection</li>
<li><strong>Widget Styling</strong>: Standard or flat design options</li>
<li><strong>Message Bubble</strong>: Show/hide message notifications</li>
<li><strong>Popout Button</strong>: Optional popout functionality</li>
<li><strong>Base Domain</strong>: Cookie domain configuration for multi-domain setups</li>
</ul>
<h4>User Identification</h4>
<p>Automatically pass WordPress user information to your Gapify dashboard:</p>
<ul>
<li>User ID or email as identifier</li>
<li>Display name and avatar</li>
<li>Email address</li>
<li>Phone number (from user meta)</li>
<li>Custom user data</li>
</ul>
<h4>Display Rules</h4>
<p>Fine-tune when your chat widget appears:</p>
<ul>
<li><strong>Role-Based Hiding</strong>: Hide from administrators, editors, or any user role</li>
<li><strong>Post Type Exclusion</strong>: Exclude from products, pages, or custom post types  </li>
<li><strong>URL Pattern Matching</strong>: Use wildcards to exclude specific URLs</li>
<li><strong>Guest User Control</strong>: Special handling for non-logged-in users</li>
</ul>
<h4>Developer Friendly</h4>
<ul>
<li>Clean, well-documented code</li>
<li>WordPress coding standards compliant</li>
<li>Extensive hooks and filters</li>
<li>Comprehensive test suite</li>
<li>SOLID principles architecture</li>
</ul>
<h3>Privacy Policy</h3>
<p>This plugin may collect and transmit user data to Gapify servers when user identification is enabled. The data transmitted includes:</p>
<ul>
<li>User ID or email (as configured)</li>
<li>Display name (if enabled)</li>
<li>Email address (if enabled) </li>
<li>Avatar URL (if enabled)</li>
<li>Phone number (if enabled and available)</li>
</ul>
<p>This data is only sent when:<br />
1. User identification is explicitly enabled in settings<br />
2. A user is logged into WordPress<br />
3. The chat widget is displayed</p>
<p>No data is collected or transmitted without explicit configuration. Review the Gapify Privacy Policy and ensure compliance with your local privacy requirements.</p>
<h3>Support</h3>
<p>For support, feature requests, or bug reports:</p>
<ul>
<li>Visit the <a href="https://wordpress.org/support/plugin/gapify-live-chat/" rel="ugc">WordPress.org support forum</a></li>
<li>Contact Gapify support through your dashboard</li>
<li>Check our <a href="https://docs.gapify.ai/" rel="nofollow ugc">documentation</a></li>
</ul>
<h3>License</h3>
<p>This plugin is licensed under the GNU General Public License v2 or later.</p>
<p><strong>Open Source Distribution:</strong><br />
This plugin is released under GPL v2 to comply with WordPress.org requirements and to ensure users have the freedom to use, study, modify, and distribute the software.</p>
<p><strong>Commercial Use:</strong><br />
While this plugin is open source under GPL v2, Gapify may offer additional commercial licensing terms for enterprise customers or those requiring proprietary modifications. Contact <a href="https://gapify.ai" rel="nofollow ugc">gapify.ai</a> for commercial licensing inquiries.</p>
<p><strong>Third-Party Service:</strong><br />
This plugin connects to Gapify’s cloud-based AI customer communication platform. Use of Gapify services requires a separate account and is subject to Gapify’s terms of service at <a href="https://gapify.ai/terms" rel="nofollow ugc">gapify.ai/terms</a>.</p>
<h3>About Gapify</h3>
<p>Gapify is a modern customer support platform that helps businesses provide exceptional customer service through live chat, email, and other communication channels.</p>
<p>Learn more at <a href="https://gapify.ai/" rel="nofollow ugc">gapify.ai</a></p>


Gapify AI Customer Communication

AI-powered customer support and chat widget. Automate responses, increase sales, and provide 24/7 customer service with Gapify's intelligent chatbot.

Ilachat

<p>ILACHAT is a powerful AI chatbot and live chat plugin for WordPress and WooCommerce. It provides 24/7 automated support, increases sales with product recommendations, tracks WooCommerce orders in real time, and captures leads directly from your website.</p>
<p>With ILACHAT, you deliver personalized conversations around the clock, improving response times and boosting customer satisfaction. By leveraging real-time customer and order data, the chatbot delivers accurate, timely, and context-aware answers. This combination streamlines your support operations, increases engagement, builds loyalty, and drives conversions.</p>
<p>Store-focused chatbots act as virtual sales consultants, guiding shoppers through product selections, offering personalized recommendations, assisting with order tracking, and strengthening customer retention.</p>
<p><strong>Benefits of ILACHAT:</strong></p>
<ul>
<li>Provide 24/7 customer support without the need for additional staff.</li>
<li>Engage users instantly with personalized, context-aware conversations.</li>
<li>Drive sales by guiding users through the purchasing journey with tailored product suggestions.</li>
<li>Reduce operational costs through efficient automation.</li>
<li>Improve response accuracy with real-time WooCommerce data integration.</li>
<li>Capture leads directly through the chat widget to grow your customer base.</li>
<li>Enable seamless handoff to human operators when needed.</li>
<li>Support multiple languages for global audiences.</li>
<li>Customize chatbot interactions to align with your brand and customer needs.</li>
<li>Gain actionable insights with interaction analytics to optimize performance.</li>
</ul>
<p>Need more customization or tailored integrations? Contact us at <a href="https://ila.chat/contact/" rel="nofollow ugc">https://ila.chat/contact/</a>, our team can guide and implement advanced solutions for you.</p>
<p><strong>Features:</strong></p>
<ul>
<li>AI-powered chatbot delivering 24/7 automated support.</li>
<li>Live chat functionality to engage visitors and boost conversions.</li>
<li>Automatic synchronization of posts, pages, and custom post types with the ILACHAT knowledge base, ensuring up-to-date content without impacting site speed.</li>
<li>Auto-inserted chat widget on your website with no coding required.</li>
<li>Fully multilingual support: accepts all input languages and responds in your preferred business language.</li>
<li>Customizable widget design, including colors and styles to match your branding.</li>
<li>Lead capture capabilities: collect user details (name, email, phone) directly from the widget.</li>
<li>Human operator support: manually respond to conversations from the ILACHAT panel when needed.</li>
<li>Rich media messaging: send and receive images, voice notes, and emojis through the widget.</li>
<li>Interaction analytics providing valuable insights for continuous optimization.</li>
</ul>
<p>For WooCommerce-specific features, see the dedicated section below.</p>
<h3>WooCommerce Integration</h3>
<ul>
<li>Automatically synchronize WooCommerce products with ILACHAT for enhanced sales guidance and personalized product recommendations.</li>
<li>Provide real-time order tracking with instant access to WooCommerce order data, customizable authentication methods (email, phone, or both), and full control over shared information.</li>
<li>Add special chatbot notes on each order, allowing businesses to include custom data for bot usage and reference.</li>
</ul>
<p>Explore all features and view pricing at <a href="https://ila.chat/pricing/" rel="nofollow ugc">https://ila.chat/pricing/</a>.<br />
For documentation and updates, visit the <a href="https://ila.chat" rel="nofollow ugc">ILACHAT official site</a>.</p>
<h3>External services</h3>
<p>This plugin relies on the ILACHAT cloud service (main site <code>https://ila.chat</code> and API at <code>https://app.ila.chat</code>) to operate the chatbot, live chat, and data syncing. Service terms: <a href="https://ila.chat/terms-of-use/" rel="nofollow ugc">https://ila.chat/terms-of-use/</a>. Privacy policy: <a href="https://ila.chat/privacy-policy/" rel="nofollow ugc">https://ila.chat/privacy-policy/</a>.</p>
<ul>
<li>Account connection and widget: When you connect the plugin, your site URL and the ILACHAT token are sent to validate the account. The chat widget script is loaded from ila.chat and app.ila.chat, and chat messages plus any files or text entered in the widget are sent to ILACHAT to generate replies.</li>
<li>Content sync: When enabled, posts, pages, and custom post types send their title, author display name, featured image URL, permalink, excerpt, categories/tags, and cleaned body text to ILACHAT whenever content is created or updated. Deleting content sends a delete flag so it is removed from your ILACHAT knowledge base.</li>
<li>WooCommerce products (optional): If enabled, product data (name, short/long description, category names, attributes, price with currency, availability, image URLs, variations, and priority) is sent to ILACHAT to power product recommendations. Out-of-stock items are only synced if you enable that option.</li>
<li>WooCommerce order tracking (optional): If enabled, the plugin shares a secret link with ILACHAT so it can call back to your site for order details when a user asks. Returned data can include order totals/status, billing/shipping contact details, items, customer-visible notes, and any special notes you add, limited by the settings you choose (you can require phone/email checks).</li>
<li>Lead collection (optional): If enabled, the widget pre-fills the logged-in user’s name, email, and phone so they are sent to ILACHAT together with the conversation.</li>
<li>Control and disconnection: You can disable lead collection, product/category sync, and order tracking from the settings pages, hide the widget entirely, or disconnect the plugin. Disconnecting removes the stored token and stops further calls from the plugin to ILACHAT.</li>
</ul>
<h3>License</h3>
<p>This plugin is licensed under the GNU General Public License v3.<br />
For more details, visit <a href="https://www.gnu.org/licenses/gpl-3.0.html" rel="nofollow ugc">https://www.gnu.org/licenses/gpl-3.0.html</a>.</p>


ILACHAT – AI Chatbot & Live Chat

AI-powered chatbot and live chat for WordPress & WooCommerce. Boost support, sales, and lead capture with real-time data.

Gapify AI Customer Communication vs ILACHAT – AI Chatbot & Live Chat