Ridhwan Ahsan

Note on Minified JS: The <code>public/js/supabase.js</code> file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js
<h3>Features</h3>
<ul>
<li>Webhooks & Integrations (New!): Send notifications to Slack, Discord, or Zapier when a new ticket is created.</li>
<li>Supabase Integration: True real-time chat powered by Supabase Realtime DB (optional)</li>
<li>Guest Access (New!): Guests can view and reply to their tickets immediately after submission via secure cookie (no login required).</li>
<li>Create and manage tickets from WordPress admin and frontend</li>
<li>Real-time chat between users and admins</li>
<li>Custom Fields Builder: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields</li>
<li>Advanced Search: Filter tickets by User Name or Ticket ID instantly</li>
<li>Guest Ticket Submission: Users can submit tickets without an account (secure cookie access)</li>
<li>User Profile: Users can manage their profile and upload avatars</li>
<li>Auto-Assignment: Automatically assign tickets to agents based on category</li>
<li>Agent Performance: View stats on agent performance and ticket resolution</li>
<li>Email Piping: User replies via email are automatically added to ticket chat</li>
<li>Email Notifications: Chat replies are sent to user email (with direct frontend links)</li>
<li>IMAP/SMTP settings configurable via plugin settings</li>
<li>Secure input handling and WordPress coding standards compliant</li>
<li>Fully GPL-2.0 compatible</li>
</ul>
<h3>External Services</h3>
This plugin integrates with the following third-party services:
<h3>1. Twilio (Optional)</h3>
<ul>
<li>Service: Twilio API (WhatsApp & SMS)</li>
<li>Usage: Sends notifications to admins and users via WhatsApp or SMS.</li>
<li>Data Sent: Message content, phone numbers.</li>
<li>Privacy Policy: <a href="https://www.twilio.com/legal/privacy" rel="nofollow ugc">Twilio Privacy Policy</a></li>
</ul>
<h3>2. Supabase (Optional)</h3>
<ul>
<li>Service: Supabase Realtime</li>
<li>Usage: Provides real-time chat capabilities.</li>
<li>Data Sent: Chat messages, user IDs (for authentication).</li>
<li>Privacy Policy: <a href="https://supabase.com/privacy" rel="nofollow ugc">Supabase Privacy Policy</a></li>
</ul>
<h3>3. Webhooks (Slack, Discord, Zapier)</h3>
<ul>
<li>Usage: Sends ticket data to external services for notification/automation.</li>
<li>Data Sent: Ticket details (title, ID, user email, message).</li>
</ul>
<h3>Supabase Configuration (Optional for Realtime)</h3>
<ol>
<li>Create a project at <a href="https://supabase.com" rel="nofollow ugc">Supabase</a>.</li>
<li>Get your Project URL, Anon Key, and Service Role Secret.</li>
<li>In WordPress, go to GRT Ticket > Settings and enter these credentials.</li>
<li>In Supabase SQL Editor, run this command to create the messages table: 
 create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default;</li>
<li>IMPORTANT: Go to Supabase Dashboard > Database > Publications (or Replication) and enable “grt_messages” for Realtime. (Otherwise, no messages will be received!)</li>
<li>Enable “Realtime Chat” in plugin settings.</li>
</ol>

GRT Ticket


This plugin made setting up a support system in WordPress very easy. Everything works smoothly, from ticket creation to real-time chat. I especially like the guest access feature and the clean overall experience.



It feels solid, well-built, and practical for real use. Highly recommended for anyone who needs a reliable helpdesk solution.


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