Ridhwan Ahsan

Note on Minified JS: The <code>public/js/supabase.js</code> file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js
<h3>Features</h3>
<ul>
<li>Webhooks & Integrations (New!): Send notifications to Slack, Discord, or Zapier when a new ticket is created.</li>
<li>Supabase Integration: True real-time chat powered by Supabase Realtime DB (optional)</li>
<li>Guest Access (New!): Guests can view and reply to their tickets immediately after submission via secure cookie (no login required).</li>
<li>Create and manage tickets from WordPress admin and frontend</li>
<li>Real-time chat between users and admins</li>
<li>Custom Fields Builder: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields</li>
<li>Advanced Search: Filter tickets by User Name or Ticket ID instantly</li>
<li>Guest Ticket Submission: Users can submit tickets without an account (secure cookie access)</li>
<li>User Profile: Users can manage their profile and upload avatars</li>
<li>Auto-Assignment: Automatically assign tickets to agents based on category</li>
<li>Agent Performance: View stats on agent performance and ticket resolution</li>
<li>Email Piping: User replies via email are automatically added to ticket chat</li>
<li>Email Notifications: Chat replies are sent to user email (with direct frontend links)</li>
<li>IMAP/SMTP settings configurable via plugin settings</li>
<li>Secure input handling and WordPress coding standards compliant</li>
<li>Fully GPL-2.0 compatible</li>
</ul>
<h3>External Services</h3>
This plugin integrates with the following third-party services:
<h3>1. Twilio (Optional)</h3>
<ul>
<li>Service: Twilio API (WhatsApp & SMS)</li>
<li>Usage: Sends notifications to admins and users via WhatsApp or SMS.</li>
<li>Data Sent: Message content, phone numbers.</li>
<li>Privacy Policy: <a href="https://www.twilio.com/legal/privacy" rel="nofollow ugc">Twilio Privacy Policy</a></li>
</ul>
<h3>2. Supabase (Optional)</h3>
<ul>
<li>Service: Supabase Realtime</li>
<li>Usage: Provides real-time chat capabilities.</li>
<li>Data Sent: Chat messages, user IDs (for authentication).</li>
<li>Privacy Policy: <a href="https://supabase.com/privacy" rel="nofollow ugc">Supabase Privacy Policy</a></li>
</ul>
<h3>3. Webhooks (Slack, Discord, Zapier)</h3>
<ul>
<li>Usage: Sends ticket data to external services for notification/automation.</li>
<li>Data Sent: Ticket details (title, ID, user email, message).</li>
</ul>
<h3>Supabase Configuration (Optional for Realtime)</h3>
<ol>
<li>Create a project at <a href="https://supabase.com" rel="nofollow ugc">Supabase</a>.</li>
<li>Get your Project URL, Anon Key, and Service Role Secret.</li>
<li>In WordPress, go to GRT Ticket > Settings and enter these credentials.</li>
<li>In Supabase SQL Editor, run this command to create the messages table: 
 create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default;</li>
<li>IMPORTANT: Go to Supabase Dashboard > Database > Publications (or Replication) and enable “grt_messages” for Realtime. (Otherwise, no messages will be received!)</li>
<li>Enable “Realtime Chat” in plugin settings.</li>
</ol>

GRT Ticket


This plugin made setting up a support system in WordPress very easy. Everything works smoothly, from ticket creation to real-time chat. I especially like the guest access feature and the clean overall experience.



It feels solid, well-built, and practical for real use. Highly recommended for anyone who needs a reliable helpdesk solution.


Simple, Powerful & Reliable Support Plugin

A support ticket system with real-time chat, email piping, custom fields, and Webhook integrations (Slack/Discord/Zapier).

ryokurosu

This plugin is to fast index , and optimize ping function. For your website, speed index is very useful way to notify subscribers and users.
This plugin has also ping optimizer. Ping send only publish. 
So tell the world your website is not spam.
This plugin:
<ul>
<li>Sends fast speed notifications when you update your blog</li>
<li>Supports multi-user installations (WordPress MU)</li>
<li>Supports multiple hubs</li>
<li>Supports all of the feed formats used by WordPress, not just ATOM and RSS2</li>
<li>Supports latest specs
<ul>
<li>PubSubHubbub <a href="https://pubsubhubbub.github.io/PubSubHubbub/pubsubhubbub-core-0.4.html" rel="nofollow ugc">Version 0.4</a></li>
<li>WebSub <a href="https://www.w3.org/TR/websub/" rel="nofollow ugc">W3C Version</a></li>
</ul>
</li>
<li>Announces which hubs you are using by adding <code><link rel="hub" ...></code> declarations to your template header and Atom feed</li>
</ul>
This plugin will ping the following hubs:
<ul>
<li><a href="https://pubsubhubbub.appspot.com" title="Demo hub on Google App Engine" rel="nofollow ugc">Demo hub on Google App Engine</a></li>
<li><a href="https://pubsubhubbub.superfeedr.com" title="SuperFeedr" rel="nofollow ugc">SuperFeedr</a></li>
</ul>
Please contact me if you operate a hub that you would like to be included as a default option.

Fast Speed Index

this is a better way to fast index for your website.

GRT Ticket vs Fast Speed Index