ridhwanahsann

Note on Minified JS: The <code>public/js/supabase.js</code> file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js
<h3>Features</h3>
<ul>
<li>Webhooks & Integrations (New!): Send notifications to Slack, Discord, or Zapier when a new ticket is created.</li>
<li>Supabase Integration: True real-time chat powered by Supabase Realtime DB (optional)</li>
<li>Guest Access (New!): Guests can view and reply to their tickets immediately after submission via secure cookie (no login required).</li>
<li>Create and manage tickets from WordPress admin and frontend</li>
<li>Real-time chat between users and admins</li>
<li>Custom Fields Builder: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields</li>
<li>Advanced Search: Filter tickets by User Name or Ticket ID instantly</li>
<li>Guest Ticket Submission: Users can submit tickets without an account (secure cookie access)</li>
<li>User Profile: Users can manage their profile and upload avatars</li>
<li>Auto-Assignment: Automatically assign tickets to agents based on category</li>
<li>Agent Performance: View stats on agent performance and ticket resolution</li>
<li>Email Piping: User replies via email are automatically added to ticket chat</li>
<li>Email Notifications: Chat replies are sent to user email (with direct frontend links)</li>
<li>IMAP/SMTP settings configurable via plugin settings</li>
<li>Secure input handling and WordPress coding standards compliant</li>
<li>Fully GPL-2.0 compatible</li>
</ul>
<h3>External Services</h3>
This plugin integrates with the following third-party services:
<h3>1. Twilio (Optional)</h3>
<ul>
<li>Service: Twilio API (WhatsApp & SMS)</li>
<li>Usage: Sends notifications to admins and users via WhatsApp or SMS.</li>
<li>Data Sent: Message content, phone numbers.</li>
<li>Privacy Policy: <a href="https://www.twilio.com/legal/privacy" rel="nofollow ugc">Twilio Privacy Policy</a></li>
</ul>
<h3>2. Supabase (Optional)</h3>
<ul>
<li>Service: Supabase Realtime</li>
<li>Usage: Provides real-time chat capabilities.</li>
<li>Data Sent: Chat messages, user IDs (for authentication).</li>
<li>Privacy Policy: <a href="https://supabase.com/privacy" rel="nofollow ugc">Supabase Privacy Policy</a></li>
</ul>
<h3>3. Webhooks (Slack, Discord, Zapier)</h3>
<ul>
<li>Usage: Sends ticket data to external services for notification/automation.</li>
<li>Data Sent: Ticket details (title, ID, user email, message).</li>
</ul>
<h3>Supabase Configuration (Optional for Realtime)</h3>
<ol>
<li>Create a project at <a href="https://supabase.com" rel="nofollow ugc">Supabase</a>.</li>
<li>Get your Project URL, Anon Key, and Service Role Secret.</li>
<li>In WordPress, go to GRT Ticket > Settings and enter these credentials.</li>
<li>In Supabase SQL Editor, run this command to create the messages table: 
 create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default;</li>
<li>IMPORTANT: Go to Supabase Dashboard > Database > Publications (or Replication) and enable “grt_messages” for Realtime. (Otherwise, no messages will be received!)</li>
<li>Enable “Realtime Chat” in plugin settings.</li>
</ol>

GRT Ticket


This plugin made setting up a support system in WordPress very easy. Everything works smoothly, from ticket creation to real-time chat. I especially like the guest access feature and the clean overall experience.



It feels solid, well-built, and practical for real use. Highly recommended for anyone who needs a reliable helpdesk solution.


Simple, Powerful & Reliable Support Plugin

A support ticket system with real-time chat, email piping, custom fields, and Webhook integrations (Slack/Discord/Zapier).

Notification Master

Transform Your WordPress Site with Professional Notification Management
Notification Master is the most comprehensive WordPress notification plugin designed to dramatically increase user engagement and site activity. Whether you’re running a blog, eCommerce store, or community site, our plugin ensures your users never miss important updates through intelligent, automated notifications.
Why Choose Notification Master?
✅ 12+ Notification Channels – Reach users everywhere they are 
✅ Real-Time Browser Push Notifications – Instant alerts even when users aren’t on your site 
✅ Advanced Automation – Set up once, notify forever 
✅ Personalized Messages – Dynamic content with smart merge tags 
✅ Zero Coding Required – User-friendly interface for all skill levels 
✅ Mobile Optimized – Perfect notifications on any device
🎥 Watch Our Complete Setup Tutorial 
Learn how to maximize your WordPress notifications in under 10 minutes:
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/6gRbfHZzi1s?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h3>🚀 Key Features & Notification Channels</h3>
<h3>Web Push Notifications (Browser Notifications)</h3>
<ul>
<li>Send instant browser alerts to subscribers even when they’re not on your website</li>
<li>Works on desktop and mobile browsers (Chrome, Firefox, Safari, Edge)</li>
<li>Customizable notification appearance with your site branding</li>
<li>Smart subscription management with floating buttons</li>
<li>Welcome messages for new subscribers</li>
</ul>
<h3>Email Notification System</h3>
<ul>
<li>Rich HTML email templates with WordPress Classic Editor</li>
<li>Multiple recipient management (roles, individual users, custom addresses)</li>
<li>Email exclusion options for targeted messaging</li>
<li>Test email functionality before sending</li>
<li>Background processing for improved performance</li>
</ul>
<h3>Social Media & Communication Integrations</h3>
<ul>
<li>Discord Notifications – Keep your community updated instantly</li>
<li>Slack Integration – Team notifications and updates</li>
<li>WhatsApp Notifications – Direct messaging to users</li>
<li>Facebook Page Updates – Automatic social media posting</li>
<li>Twitter/X Integration – Auto-tweet important updates</li>
<li>Instagram Auto-Posting – Visual content automation</li>
</ul>
<h3>Advanced Automation & Workflows</h3>
<ul>
<li>Zapier Integration – Connect with 5000+ apps and services</li>
<li>Make (Integromat) – Advanced workflow automation</li>
<li>Webhook Support – Custom integrations and API connections</li>
<li>Twilio SMS – Text message notifications</li>
<li>Conditional Logic – Smart notification rules</li>
</ul>
<h3>📋 Complete Trigger System – Never Miss Important Events</h3>
<h3>Content Management Triggers</h3>
<ul>
<li>New Post Published – Alert subscribers about fresh content</li>
<li>Post Updates – Notify about content changes</li>
<li>Comment Activity – New comments, approvals, replies</li>
<li>Media Management – File uploads, updates, deletions</li>
<li>Draft & Review Process – Editorial workflow notifications</li>
</ul>
<h3>User Activity Triggers</h3>
<ul>
<li>User Registration – Welcome new members</li>
<li>Profile Updates – Account changes</li>
<li>Login/Logout Activity – Security and engagement tracking</li>
<li>User Management – Administrative notifications</li>
</ul>
<h3>WordPress System Triggers</h3>
<ul>
<li>Plugin Management – Installation, activation, updates</li>
<li>Theme Changes – New themes, switches, updates</li>
<li>Taxonomy Management – Categories, tags, custom taxonomies</li>
<li>Privacy Compliance – GDPR data export/erasure notifications</li>
</ul>
<h3>WooCommerce Integration (eCommerce Notifications)</h3>
<ul>
<li>Order status changes and updates</li>
<li>New customer registrations</li>
<li>Product inventory alerts</li>
<li>Payment confirmations</li>
<li>Shipping notifications</li>
</ul>
<h3>🏷️ Smart Personalization with Merge Tags</h3>
Create highly personalized notifications using our extensive merge tag system:
Content Tags: 
* <code>{{post.title}}</code> – Dynamic post titles 
* <code>{{post.content}}</code> – Excerpt or full content 
* <code>{{post_author.nickname}}</code> – Author information 
* <code>{{post.permalink}}</code> – Direct links to content
User Tags: 
* <code>{{user.email}}</code> – User email addresses 
* <code>{{user.display_name}}</code> – Display names 
* <code>{{user.role}}</code> – User roles and permissions
System Tags: 
* <code>{{general.blogname}}</code> – Your website name 
* <code>{{general.current_time}}</code> – Current date and time
Advanced Custom Fields (ACF) Support: 
* Custom field values for personalized content 
* Dynamic product information 
* User meta data integration
<h3>📚 Comprehensive Documentation & Support</h3>
Access our complete knowledge base for detailed setup guides:
<ul>
<li><a href="https://notification-master.com/docs/getting-started/" rel="nofollow ugc">Quick Start Guide</a> – Get up and running in minutes</li>
<li><a href="https://notification-master.com/docs/settings/" rel="nofollow ugc">Channel Configuration</a> – Detailed integration setup</li>
<li><a href="https://notification-master.com/docs/triggers/" rel="nofollow ugc">Trigger Reference</a> – Complete trigger documentation</li>
<li><a href="https://notification-master.com/docs/web-push/" rel="nofollow ugc">Web Push Setup</a> – Browser notification configuration</li>
<li><a href="https://notification-master.com/docs/email/" rel="nofollow ugc">Email Templates</a> – Email design and customization</li>
<li><a href="https://notification-master.com/docs-category/integrations/" rel="nofollow ugc">Social Media Integration</a> – Complete social setup guides</li>
<li><a href="https://notification-master.com/docs/woocommerce-triggers/" rel="nofollow ugc">WooCommerce Notifications</a> – eCommerce-specific triggers</li>
<li><a href="https://notification-master.com/docs/webhook/" rel="nofollow ugc">API & Webhooks</a> – Advanced integrations</li>
</ul>

Notification Master – Real-Time WordPress Notifications With Email, SMS, Webhooks & More

Send push, email, and real-time notifications across 12+ channels like WhatsApp, Slack, and Discord. Boost engagement automatically.

GRT Ticket vs Notification Master – Real-Time WordPress Notifications With Email, SMS, Webhooks & More