Ridhwan Ahsan

Note on Minified JS: The <code>public/js/supabase.js</code> file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js
<h3>Features</h3>
<ul>
<li>Webhooks & Integrations (New!): Send notifications to Slack, Discord, or Zapier when a new ticket is created.</li>
<li>Supabase Integration: True real-time chat powered by Supabase Realtime DB (optional)</li>
<li>Guest Access (New!): Guests can view and reply to their tickets immediately after submission via secure cookie (no login required).</li>
<li>Create and manage tickets from WordPress admin and frontend</li>
<li>Real-time chat between users and admins</li>
<li>Custom Fields Builder: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields</li>
<li>Advanced Search: Filter tickets by User Name or Ticket ID instantly</li>
<li>Guest Ticket Submission: Users can submit tickets without an account (secure cookie access)</li>
<li>User Profile: Users can manage their profile and upload avatars</li>
<li>Auto-Assignment: Automatically assign tickets to agents based on category</li>
<li>Agent Performance: View stats on agent performance and ticket resolution</li>
<li>Email Piping: User replies via email are automatically added to ticket chat</li>
<li>Email Notifications: Chat replies are sent to user email (with direct frontend links)</li>
<li>IMAP/SMTP settings configurable via plugin settings</li>
<li>Secure input handling and WordPress coding standards compliant</li>
<li>Fully GPL-2.0 compatible</li>
</ul>
<h3>External Services</h3>
This plugin integrates with the following third-party services:
<h3>1. Twilio (Optional)</h3>
<ul>
<li>Service: Twilio API (WhatsApp & SMS)</li>
<li>Usage: Sends notifications to admins and users via WhatsApp or SMS.</li>
<li>Data Sent: Message content, phone numbers.</li>
<li>Privacy Policy: <a href="https://www.twilio.com/legal/privacy" rel="nofollow ugc">Twilio Privacy Policy</a></li>
</ul>
<h3>2. Supabase (Optional)</h3>
<ul>
<li>Service: Supabase Realtime</li>
<li>Usage: Provides real-time chat capabilities.</li>
<li>Data Sent: Chat messages, user IDs (for authentication).</li>
<li>Privacy Policy: <a href="https://supabase.com/privacy" rel="nofollow ugc">Supabase Privacy Policy</a></li>
</ul>
<h3>3. Webhooks (Slack, Discord, Zapier)</h3>
<ul>
<li>Usage: Sends ticket data to external services for notification/automation.</li>
<li>Data Sent: Ticket details (title, ID, user email, message).</li>
</ul>
<h3>Supabase Configuration (Optional for Realtime)</h3>
<ol>
<li>Create a project at <a href="https://supabase.com" rel="nofollow ugc">Supabase</a>.</li>
<li>Get your Project URL, Anon Key, and Service Role Secret.</li>
<li>In WordPress, go to GRT Ticket > Settings and enter these credentials.</li>
<li>In Supabase SQL Editor, run this command to create the messages table: 
 create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default;</li>
<li>IMPORTANT: Go to Supabase Dashboard > Database > Publications (or Replication) and enable “grt_messages” for Realtime. (Otherwise, no messages will be received!)</li>
<li>Enable “Realtime Chat” in plugin settings.</li>
</ol>

GRT Ticket


This plugin made setting up a support system in WordPress very easy. Everything works smoothly, from ticket creation to real-time chat. I especially like the guest access feature and the clean overall experience.



It feels solid, well-built, and practical for real use. Highly recommended for anyone who needs a reliable helpdesk solution.


Simple, Powerful & Reliable Support Plugin

A support ticket system with real-time chat, email piping, custom fields, and Webhook integrations (Slack/Discord/Zapier).

wpspin

Retrigger Notifications Gravity Forms lets you manually re-send Gravity Forms entry data to external Zapier and Webhook API feeds — directly from the WordPress admin, without resubmitting the form.
Whether a webhook failed silently, Zapier missed a trigger, or you simply need to push historical entries to a new integration, this plugin has you covered.
<h3>🔄 What It Does</h3>
When Gravity Forms sends entry data to Zapier or Webhooks, things don’t always go right. Endpoints go down, APIs timeout, and integrations break. Instead of asking users to resubmit, this plugin lets you retrigger the feed for any entry — individually or in bulk.
<h3>✅ Use Cases</h3>
<ol>
<li>🔁 Resend failed Zapier triggers — A Zap didn’t fire? Retrigger it from the entry detail page without asking the user to resubmit.</li>
<li>🌐 Resend failed Webhook deliveries — Push entry data again to your Webhook endpoint when the first attempt failed or timed out.</li>
<li>📦 Bulk resend entries to Zapier — Select multiple entries from the Entries list and resend them all to Zapier feeds in one action.</li>
<li>📦 Bulk resend entries to Webhooks — Select multiple entries and push them all to Webhook endpoints at once.</li>
<li>🐛 Debug API integrations — Use the built-in test endpoint and GF logging to troubleshoot why data isn’t reaching your external service.</li>
<li>🔗 Connect a new Zapier integration to old entries — Set up a new Zap and retrigger historical entries so they flow into the new workflow.</li>
<li>🔗 Connect a new Webhook to old entries — Added a new Webhook feed? Push past entries through it without resubmission.</li>
<li>🛠️ Test Zapier/Webhook setup during development — Quickly retrigger entries while building and testing your automation pipeline.</li>
<li>📊 Sync data after downtime — If your external service was down during form submissions, retrigger all affected entries once it’s back online.</li>
<li>🔍 Verify data delivery — Retrigger a single entry and check GF logs to confirm data was sent and received correctly.</li>
</ol>
<h3>⚙️ Settings & Usage</h3>
This plugin works seamlessly within the existing Gravity Forms interface — no separate settings page required.
Single Entry Resend:
<ol>
<li>Go to Forms → Entries in your WordPress admin.</li>
<li>Click on any entry to open the Entry Detail page.</li>
<li>In the right sidebar, you’ll see “Resend Zapier Feeds” and/or “Resend Webhook Feeds” panels.</li>
<li>Check the feeds you want to retrigger.</li>
<li>Click the Resend button. Done!</li>
</ol>
Bulk Resend:
<ol>
<li>Go to Forms → Entries and select the entries you want to resend.</li>
<li>Choose “Resend Zapier Feeds” or “Resend Webhook Feeds” from the Bulk Actions dropdown.</li>
<li>Click Apply. Confirm the action in the popup dialog.</li>
<li>All selected entries will be resent to the configured feeds.</li>
</ol>
Debugging:
<ul>
<li>Enable Gravity Forms Logging under Forms → Settings → Logging.</li>
<li>Use the built-in test endpoint (<code>/wp-json/gf/v1/test-webhook-api</code>) to verify webhook delivery.</li>
<li>All retrigger operations are logged to the GF debug log.</li>
</ul>
<h3>🧩 Works Great With These Plugins</h3>
<ul>
<li><a href="https://www.gravityforms.com/" rel="nofollow ugc">Gravity Forms</a> — Required. The form plugin this addon extends.</li>
<li><a href="https://www.gravityforms.com/add-ons/zapier/" rel="nofollow ugc">Gravity Forms Zapier Add-On</a> — Required for Zapier retrigger features.</li>
<li><a href="https://www.gravityforms.com/add-ons/webhooks/" rel="nofollow ugc">Gravity Forms Webhooks Add-On</a> — Required for Webhook retrigger features.</li>
<li><a href="https://www.gravitykit.com/products/gravityview/" rel="nofollow ugc">GravityView</a> — Display entries on the frontend; use Retrigger to fix API issues behind the scenes.</li>
<li><a href="https://gravitywiser.com/" rel="nofollow ugc">Gravity Perks</a> — Advanced Gravity Forms snippets and utilities that complement this plugin.</li>
<li><a href="https://gravityflow.io/" rel="nofollow ugc">Gravity Flow</a> — Workflow automation for Gravity Forms; retrigger feeds at any workflow step.</li>
<li><a href="https://wp-webhooks.com/" rel="nofollow ugc">WP Webhooks</a> — Extend your webhook capabilities beyond Gravity Forms.</li>
<li><a href="https://zapier.com/" rel="nofollow ugc">Zapier</a> — The automation platform this plugin integrates with for retriggering Zaps.</li>
<li><a href="https://www.make.com/" rel="nofollow ugc">Make (formerly Integromat)</a> — Use with Gravity Forms Webhooks to push data to Make scenarios.</li>
<li><a href="https://www.gravityforms.com/add-ons/smtp/" rel="nofollow ugc">Gravity SMTP</a> — Reliable email delivery alongside your retriggered API feeds.</li>
</ul>
<h3>📋 Requirements</h3>
<ul>
<li>WordPress 4.0 or higher</li>
<li>Licensed Gravity Forms plugin (active)</li>
<li>Zapier Add-On enabled (for Zapier features)</li>
<li>Webhooks Add-On enabled (for Webhook features)</li>
</ul>

Retrigger Notifications Gravity Forms

Resend Gravity Forms entry data to Zapier and Webhook feeds with one click -- no need to resubmit the form.

GRT Ticket vs Retrigger Notifications Gravity Forms