ridhwanahsann

Note on Minified JS: The <code>public/js/supabase.js</code> file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js
<h3>Features</h3>
<ul>
<li>Webhooks & Integrations (New!): Send notifications to Slack, Discord, or Zapier when a new ticket is created.</li>
<li>Supabase Integration: True real-time chat powered by Supabase Realtime DB (optional)</li>
<li>Guest Access (New!): Guests can view and reply to their tickets immediately after submission via secure cookie (no login required).</li>
<li>Create and manage tickets from WordPress admin and frontend</li>
<li>Real-time chat between users and admins</li>
<li>Custom Fields Builder: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields</li>
<li>Advanced Search: Filter tickets by User Name or Ticket ID instantly</li>
<li>Guest Ticket Submission: Users can submit tickets without an account (secure cookie access)</li>
<li>User Profile: Users can manage their profile and upload avatars</li>
<li>Auto-Assignment: Automatically assign tickets to agents based on category</li>
<li>Agent Performance: View stats on agent performance and ticket resolution</li>
<li>Email Piping: User replies via email are automatically added to ticket chat</li>
<li>Email Notifications: Chat replies are sent to user email (with direct frontend links)</li>
<li>IMAP/SMTP settings configurable via plugin settings</li>
<li>Secure input handling and WordPress coding standards compliant</li>
<li>Fully GPL-2.0 compatible</li>
</ul>
<h3>External Services</h3>
This plugin integrates with the following third-party services:
<h3>1. Twilio (Optional)</h3>
<ul>
<li>Service: Twilio API (WhatsApp & SMS)</li>
<li>Usage: Sends notifications to admins and users via WhatsApp or SMS.</li>
<li>Data Sent: Message content, phone numbers.</li>
<li>Privacy Policy: <a href="https://www.twilio.com/legal/privacy" rel="nofollow ugc">Twilio Privacy Policy</a></li>
</ul>
<h3>2. Supabase (Optional)</h3>
<ul>
<li>Service: Supabase Realtime</li>
<li>Usage: Provides real-time chat capabilities.</li>
<li>Data Sent: Chat messages, user IDs (for authentication).</li>
<li>Privacy Policy: <a href="https://supabase.com/privacy" rel="nofollow ugc">Supabase Privacy Policy</a></li>
</ul>
<h3>3. Webhooks (Slack, Discord, Zapier)</h3>
<ul>
<li>Usage: Sends ticket data to external services for notification/automation.</li>
<li>Data Sent: Ticket details (title, ID, user email, message).</li>
</ul>
<h3>Supabase Configuration (Optional for Realtime)</h3>
<ol>
<li>Create a project at <a href="https://supabase.com" rel="nofollow ugc">Supabase</a>.</li>
<li>Get your Project URL, Anon Key, and Service Role Secret.</li>
<li>In WordPress, go to GRT Ticket > Settings and enter these credentials.</li>
<li>In Supabase SQL Editor, run this command to create the messages table: 
 create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default;</li>
<li>IMPORTANT: Go to Supabase Dashboard > Database > Publications (or Replication) and enable “grt_messages” for Realtime. (Otherwise, no messages will be received!)</li>
<li>Enable “Realtime Chat” in plugin settings.</li>
</ol>

GRT Ticket


This plugin made setting up a support system in WordPress very easy. Everything works smoothly, from ticket creation to real-time chat. I especially like the guest access feature and the clean overall experience.



It feels solid, well-built, and practical for real use. Highly recommended for anyone who needs a reliable helpdesk solution.


Simple, Powerful & Reliable Support Plugin

A support ticket system with real-time chat, email piping, custom fields, and Webhook integrations (Slack/Discord/Zapier).

Ruslan Kolibabchuk

Simple Webhooks enhances WordPress by adding webhook functionality that triggers actions when posts, pages, or custom post types are created, updated, or deleted. This is useful for automation, integrations, and notifications.
Features: 
– Send webhooks when posts, pages, or custom post types are updated. 
– Select which post types should trigger webhooks. 
– Easy setup via the WordPress admin panel.
<h3>License</h3>
This plugin is released under the GPL v2 or later license.

Simple Webhooks

Enhancing WordPress functionality by adding webhooks that trigger actions when posts, pages, or custom post types are updated.

GRT Ticket vs Simple Webhooks