Ridhwan Ahsan

<p><strong>Note on Minified JS</strong>: The <code>public/js/supabase.js</code> file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js</p>
<h3>Features</h3>
<ul>
<li><strong>Webhooks & Integrations (New!)</strong>: Send notifications to <strong>Slack</strong>, <strong>Discord</strong>, or <strong>Zapier</strong> when a new ticket is created.</li>
<li><strong>Supabase Integration</strong>: True real-time chat powered by Supabase Realtime DB (optional)</li>
<li><strong>Guest Access (New!)</strong>: Guests can view and reply to their tickets immediately after submission via secure cookie (no login required).</li>
<li>Create and manage tickets from WordPress admin and frontend</li>
<li>Real-time chat between users and admins</li>
<li><strong>Custom Fields Builder</strong>: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields</li>
<li><strong>Advanced Search</strong>: Filter tickets by User Name or Ticket ID instantly</li>
<li><strong>Guest Ticket Submission</strong>: Users can submit tickets without an account (secure cookie access)</li>
<li><strong>User Profile</strong>: Users can manage their profile and upload avatars</li>
<li>Auto-Assignment: Automatically assign tickets to agents based on category</li>
<li>Agent Performance: View stats on agent performance and ticket resolution</li>
<li>Email Piping: User replies via email are automatically added to ticket chat</li>
<li>Email Notifications: Chat replies are sent to user email (with direct frontend links)</li>
<li>IMAP/SMTP settings configurable via plugin settings</li>
<li>Secure input handling and WordPress coding standards compliant</li>
<li>Fully GPL-2.0 compatible</li>
</ul>
<h3>External Services</h3>
<p>This plugin integrates with the following third-party services:</p>
<h3>1. Twilio (Optional)</h3>
<ul>
<li><strong>Service</strong>: Twilio API (WhatsApp & SMS)</li>
<li><strong>Usage</strong>: Sends notifications to admins and users via WhatsApp or SMS.</li>
<li><strong>Data Sent</strong>: Message content, phone numbers.</li>
<li><strong>Privacy Policy</strong>: <a href="https://www.twilio.com/legal/privacy" rel="nofollow ugc">Twilio Privacy Policy</a></li>
</ul>
<h3>2. Supabase (Optional)</h3>
<ul>
<li><strong>Service</strong>: Supabase Realtime</li>
<li><strong>Usage</strong>: Provides real-time chat capabilities.</li>
<li><strong>Data Sent</strong>: Chat messages, user IDs (for authentication).</li>
<li><strong>Privacy Policy</strong>: <a href="https://supabase.com/privacy" rel="nofollow ugc">Supabase Privacy Policy</a></li>
</ul>
<h3>3. Webhooks (Slack, Discord, Zapier)</h3>
<ul>
<li><strong>Usage</strong>: Sends ticket data to external services for notification/automation.</li>
<li><strong>Data Sent</strong>: Ticket details (title, ID, user email, message).</li>
</ul>
<h3>Supabase Configuration (Optional for Realtime)</h3>
<ol>
<li>Create a project at <a href="https://supabase.com" rel="nofollow ugc">Supabase</a>.</li>
<li>Get your <strong>Project URL</strong>, <strong>Anon Key</strong>, and <strong>Service Role Secret</strong>.</li>
<li>In WordPress, go to <strong>GRT Ticket > Settings</strong> and enter these credentials.</li>
<li>In Supabase SQL Editor, run this command to create the messages table:<br />
   create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default;</li>
<li><strong>IMPORTANT</strong>: Go to <strong>Supabase Dashboard > Database > Publications</strong> (or Replication) and enable <strong>“grt_messages”</strong> for Realtime. (Otherwise, no messages will be received!)</li>
<li>Enable “Realtime Chat” in plugin settings.</li>
</ol>


GRT Ticket


This plugin made setting up a support system in WordPress very easy. Everything works smoothly, from ticket creation to real-time chat. I especially like the guest access feature and the clean overall experience.



It feels solid, well-built, and practical for real use. Highly recommended for anyone who needs a reliable helpdesk solution.


Simple, Powerful & Reliable Support Plugin

A support ticket system with real-time chat, email piping, custom fields, and Webhook integrations (Slack/Discord/Zapier).

Ankur Vishwakarma

Ankit Vishwakarma

<h3>WP AVCL Automation Helper supports Zapier, Make (formerly Integromat) and Pabbly to send –</h3>
<ol>
<li>Orders from WooCommerce</li>
<li>Submissions from the Contact Form 7</li>
<li>Entries from the Gravity Forms</li>
</ol>
<p>To thousands of other platforms.==</p>
<h3>Notice</h3>
<p>Note: Please visit the settings page to update settings after you have switched from 2.2 to 2.5 or a later version.</p>
<p>Note: To use the Zapier webhook, you must have a Zapier premium membership.</p>
<ol>
<li>Supports new server Integromat along with Zapier to send WooCommerce Orders via webhook.</li>
<li>Supports Contact Form 7 with a new Tab, “WP AVCL Automation Helper Settings,” in each form to set up a connection and send leads to Zapier and Integromat.</li>
<li>Moved WP AVCL Automation Helper settings underneath WooCommerce as submenu. Also, We applied fixes and corrections to the functionality of this page.</li>
</ol>
<h3>Thank You</h3>
<p>Thank You for using this plugin, and We appreciate support tickets for improvements. Please let us know the modifications you need in this plugin and the more features and bugs you face. Please let us know if anyone is interested in applying for a contribution.</p>
<h3>Screen Cast</h3>
<p>Available Soon…</p>


WP AVCL Automation Helper (formerly WPFlyLeads)

WP AVCL Automation Helper supports Zapier, Make (formerly Integromat) and Pabbly to send -

GRT Ticket vs WP AVCL Automation Helper (formerly WPFlyLeads)