ridhwanahsann

<p><strong>Note on Minified JS</strong>: The <code>public/js/supabase.js</code> file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js</p>
<h3>Features</h3>
<ul>
<li><strong>Webhooks & Integrations (New!)</strong>: Send notifications to <strong>Slack</strong>, <strong>Discord</strong>, or <strong>Zapier</strong> when a new ticket is created.</li>
<li><strong>Supabase Integration</strong>: True real-time chat powered by Supabase Realtime DB (optional)</li>
<li><strong>Guest Access (New!)</strong>: Guests can view and reply to their tickets immediately after submission via secure cookie (no login required).</li>
<li>Create and manage tickets from WordPress admin and frontend</li>
<li>Real-time chat between users and admins</li>
<li><strong>Custom Fields Builder</strong>: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields</li>
<li><strong>Advanced Search</strong>: Filter tickets by User Name or Ticket ID instantly</li>
<li><strong>Guest Ticket Submission</strong>: Users can submit tickets without an account (secure cookie access)</li>
<li><strong>User Profile</strong>: Users can manage their profile and upload avatars</li>
<li>Auto-Assignment: Automatically assign tickets to agents based on category</li>
<li>Agent Performance: View stats on agent performance and ticket resolution</li>
<li>Email Piping: User replies via email are automatically added to ticket chat</li>
<li>Email Notifications: Chat replies are sent to user email (with direct frontend links)</li>
<li>IMAP/SMTP settings configurable via plugin settings</li>
<li>Secure input handling and WordPress coding standards compliant</li>
<li>Fully GPL-2.0 compatible</li>
</ul>
<h3>External Services</h3>
<p>This plugin integrates with the following third-party services:</p>
<h3>1. Twilio (Optional)</h3>
<ul>
<li><strong>Service</strong>: Twilio API (WhatsApp & SMS)</li>
<li><strong>Usage</strong>: Sends notifications to admins and users via WhatsApp or SMS.</li>
<li><strong>Data Sent</strong>: Message content, phone numbers.</li>
<li><strong>Privacy Policy</strong>: <a href="https://www.twilio.com/legal/privacy" rel="nofollow ugc">Twilio Privacy Policy</a></li>
</ul>
<h3>2. Supabase (Optional)</h3>
<ul>
<li><strong>Service</strong>: Supabase Realtime</li>
<li><strong>Usage</strong>: Provides real-time chat capabilities.</li>
<li><strong>Data Sent</strong>: Chat messages, user IDs (for authentication).</li>
<li><strong>Privacy Policy</strong>: <a href="https://supabase.com/privacy" rel="nofollow ugc">Supabase Privacy Policy</a></li>
</ul>
<h3>3. Webhooks (Slack, Discord, Zapier)</h3>
<ul>
<li><strong>Usage</strong>: Sends ticket data to external services for notification/automation.</li>
<li><strong>Data Sent</strong>: Ticket details (title, ID, user email, message).</li>
</ul>
<h3>Supabase Configuration (Optional for Realtime)</h3>
<ol>
<li>Create a project at <a href="https://supabase.com" rel="nofollow ugc">Supabase</a>.</li>
<li>Get your <strong>Project URL</strong>, <strong>Anon Key</strong>, and <strong>Service Role Secret</strong>.</li>
<li>In WordPress, go to <strong>GRT Ticket > Settings</strong> and enter these credentials.</li>
<li>In Supabase SQL Editor, run this command to create the messages table:<br />
   create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default;</li>
<li><strong>IMPORTANT</strong>: Go to <strong>Supabase Dashboard > Database > Publications</strong> (or Replication) and enable <strong>“grt_messages”</strong> for Realtime. (Otherwise, no messages will be received!)</li>
<li>Enable “Realtime Chat” in plugin settings.</li>
</ol>


GRT Ticket


This plugin made setting up a support system in WordPress very easy. Everything works smoothly, from ticket creation to real-time chat. I especially like the guest access feature and the clean overall experience.



It feels solid, well-built, and practical for real use. Highly recommended for anyone who needs a reliable helpdesk solution.


Simple, Powerful & Reliable Support Plugin

A support ticket system with real-time chat, email piping, custom fields, and Webhook integrations (Slack/Discord/Zapier).

Ironikus

<p>This plugin extends the possibilities of WP Webhooks & Pro by integrating emails with an extended webhook functionality.<br />
For a full list of the features, please check down below:</p>
<h4>Features</h4>
<ul>
<li>Fire a webhook once an email is sent</li>
<li>Send an email on your WordPress system via webhooks</li>
<li>Support for certain tags like CC, BCC, FROM, REPLY-TO and more</li>
<li>Support for attachments</li>
<li>Support for HTML content</li>
</ul>
<p><a href="https://wp-webhooks.com/" rel="nofollow ugc">See plugin web view</a></p>
<h4>For devs</h4>
<p>Feel free to message us in case you want special features – We love to help!</p>


WP Webhooks – Email integration

A WP Webhooks & Pro extension for integrating WordPress emails

GRT Ticket vs WP Webhooks – Email integration