GUZLI

Guzli is an AI Chatbot for Customer Support & Lead Capture. Install the Guzli chat widget on your WordPress site in minutes (no theme edits) and give visitors instant answers around the clock.
<h3>Why use Guzli on WordPress?</h3>
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AI customer support: answer FAQs instantly and reduce repetitive tickets.
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Lead capture: collect qualified leads from high-intent visitors.
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Fast setup: install the plugin, paste your keys, and go live.
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Works with any theme: loads the widget sitewide and initializes automatically.
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</ul>
<h3>Top features</h3>
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Train on your content: add websites, files, and text snippets so your chatbot answers using your real support material.
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Instant, accurate answers: respond in seconds using your knowledge base instead of generic replies.
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Customer support automation: reduce repetitive tickets by handling common questions automatically.
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Lead capture: collect contact details during chat and review captured leads in your dashboard.
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Human handoff when needed: route conversations to a human when a request needs follow-up.
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Multi-channel support: deploy on your website and connect additional channels like Slack from the Guzli dashboard.
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Help center publishing (optional): host a public help center and keep articles in sync for consistent answers.
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Analytics and reporting: review conversations, lead capture outcomes, and coverage gaps so you can improve deflection over time.
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Widget customization: adjust colors, logo, avatar, theme (light/dark/system), launcher position, and copy.
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Conversation starters + welcome message: guide visitors with suggested questions and a branded introduction.
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AI Search Bar mode: swap the chat bubble for a docked AI search bar experience.
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Prompt bubbles: show rotating hints that nudge visitors to ask questions.
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Business hours controls: optionally hide the widget outside of your coverage window.
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Identity verification (advanced): securely identify logged-in users using a signed token from your backend.
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<h3>Common use cases</h3>
<ul>
<li>Customer support automation (deflect repetitive questions)</li>
<li>Pre-sales Q&A and lead qualification</li>
<li>Product discovery and onboarding</li>
<li>Contact capture on high-intent pages (pricing, demo, checkout)</li>
<li>AI chatbot for WooCommerce stores and service businesses (works with any WordPress theme)</li>
</ul>
<h3>How it works</h3>
<ol>
<li>Create a Guzli account and an agent in the Guzli dashboard.</li>
<li>Create a client API key for the WordPress widget.</li>
<li>In WordPress, go to Settings > Guzli Options and paste:
<ul>
<li>API Key</li>
<li>Agent ID</li>
</ul>
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<li>The plugin loads the Guzli widget script sitewide and mounts it automatically.</li>
</ol>
<h3>External services</h3>
This plugin relies on external services to load the chatbot widget and deliver AI responses.
1) Guzli widget script CDN (https://cdn.guzli.com/widget/latest/guzli.iife.js) 
– Used to load the chat widget on your site. 
– Data sent: standard HTTP request data when the script is requested (e.g., IP address, user agent) so the file can be delivered. 
– Terms of Service: https://www.guzli.com/terms/ 
– Privacy Policy: https://www.guzli.com/privacy/
2) Guzli API (https://gateway.guzli.com) 
– Used to connect the widget to your Guzli account and deliver chat responses/lead capture. 
– Data sent: API key and Agent ID when the widget initializes; chat messages and related metadata (such as page URL, page history, browser information, and IP address) when visitors interact. This context helps improve chatbot responses. 
– Telemetry can be disabled in the WordPress settings (Disable telemetry) or by setting <code>disableTelemetry: true</code> in the widget initialization options when embedding the script. 
– Terms of Service: https://www.guzli.com/terms/ 
– Privacy Policy: https://www.guzli.com/privacy/
<h3>Helpful links</h3>
<ul>
<li>Guzli Website: https://www.guzli.com/</li>
<li>Create an account: https://app.guzli.com/</li>
<li>Terms of Service: https://www.guzli.com/terms/</li>
<li>Privacy Policy: https://www.guzli.com/privacy/</li>
</ul>
<h3>Security and privacy</h3>
If you need to identify logged-in users, use Guzli identity verification (a signed token generated by your backend). Review the Privacy Policy and Terms of Service:
<ul>
<li>https://www.guzli.com/privacy/</li>
<li>https://www.guzli.com/terms/</li>
</ul>

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